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Resolution 2012-20
Resolution No. 2012- a0 A RESOLUTION APPROVING A CONTRACT FOR GARBAGE, REFUSE, RECYCLING AND YARD WASTE COLLECTION SERVICES WITH VEOLIA ES SOLID WASTE MIDWEST, LLC WHEREAS, the United City of Yorkville (the "City") is a duly organized and validly existing non home-rule municipality created in accordance with the Constitution of the State of Illinois of 1970 and the laws of the State; and, WHEREAS, the City issued a Request for Proposal for solid waste and recyclable collection services; and, WHEREAS, the City received Requests for Proposals and reviewed said proposals to determine the proposal that is in the best interest of the City; and, WHEREAS, the City Council has determined that to enter into a contract with Veolia ES Solid Waste Midwest, LLC as further described herein and attached hereto is in the best interest of the City. NOW THEREFORE, BE IT RESOLVED, by the City Council of the United City of Yorkville, Kendall County, Illinois, as follows: Section 1. That the CONTRACT FOR GARBAGE, REFUSE, RECYCLING AND YARD WASTE COLLECTION attached hereto as Exhibit A and made a part hereof by reference, is hereby approved, and Gary J. Golinski, Mayor, and Beth Warren, City Clerk, be and are hereby authorized to execute said Contract on behalf of the United City of Yorkville. Section 2. This Resolution shall be in full force and effect upon its passage and approval as provided by law. Resolution No. 2012-o� Page 1 Passed by the City Council of the United City of Yorkville, Kendall County, Illinois this day of , A.D. 201 1. , CITY CLERK ROSE ANN SPEARS �_ DIANE TEELING tl GEORGE GILSON JR. JACKIE MILSCHEWSKI CARLO COLOSIMO MARTY MUNNS \� CHRIS FUNKHOUSER �_ LARRY KOT Approved by me, as Mayor of the United City of Yorkville, Kendall County, Illinois, this a?(D day of J w-y 2012. MA Resolution No. 2012-X Page 2 UNITED CITY OF YORKVILLE CONTRACT FOR GARBAGE, REFUSE, RECYCLING AND YARD WASTE COLLECTION THIS CONTRACT made this 4th day of September 2012, by and between the United City of Yorkville, an Illinois municipal corporation hereinafter called the "City" and Veolia ES Solid Waste Midwest, LLC, located at 1660 Hubbard Avenue, 2nd Floor, Batavia, Illinois, 60510, hereinafter called the "Contractor". WITNESSETH: WHEREAS, the City issued a Request for Proposal for solid waste and recyclable collection services; and, WHEREAS, the City received Requests for Proposals and reviewed said proposals to determine the proposal that is in the best interest of the City; and, WHEREAS, the City Council has determined that to enter into a contract with Veolia ES Solid Waste Midwest, LLC as further described herein and attached hereto is in the best interest of the City. NOW, THEREFORE, for and in consideration of their mutual promises and agreements, the parties hereto do hereby agree as follows: 1. The Contractor agrees to furnish all materials, supplies, tools, equipment, labor and other services necessary to commence and complete the City's request for garbage, refuse, recycling and yard waste collection services in accordance with the terms and conditions stated in the: REQUEST FOR PROPOSALS, TERMS & CONDITIONS, DETAILED SPECIFICATIONS, and their attachments including Vendor W-9 Request Form, Proposer's Certification, Appendix 1 - General Price Quotation Sheet, Appendix 2 - Required Recyclables to be Collected, Appendix 4 — Schedule of Illinois Municipalities Served, Appendix 5 — Location of Disposal Facilities, Appendix 6 — Contractor Qualifications, Exhibit A — Solid Waste Collection Day Map, Exhibit B — Services for Municipal and Public Facilities, RFP Narrative, Amended Certificates of Liability Insurance, Residential Single Stream Recyclable Materials Accepted By Resource Management and Corporate Overview and Capabilities attached hereto and made a part hereof as Exhibit 1 except as amended hereinafter in this Contract. 2. Appendix 1, General Price Quotation Sheet, is clarified by selecting "Yorkville Option A only" as the Plan Description. 1 3. Section 23.1 of the Request for Proposals is clarified that the prices quoted are for billing to the City directly and not each individual resident. 4. Section 10.1 is clarified that the indemnification shall be limited to the extent such damages or injuries are caused by the negligence or willful misconduct of Contractor. 5. Section 78.2 is amended to read as follows: STRIKES/FORCE MAJEURE: The Contractor shall be required to file proof with the City Administrator or his designee that it has a"no strike" provision for the duration of all collective bargaining agreements with its workers. Upon execution of any new agreement, the Contractor shall forward to the City Administrator within thirty(30) days thereafter, proof that said agreement also contains a"no strike" clause. In the event of a labor related strike or picketing by Contractor's employees, the Contractor shall exert commercially reasonable efforts to ensure the continuation of its contracted collection services to the City. In the event that the Contractor shall fail to collect, remove and properly dispose of the waste in accordance with the terms of this contract, for a period of five (5)business days or more, the City, may, at its option, cause such waste to be collected and disposed of by any reasonable means available to the City, and the cost thereof may be charged against the Contractor and the performance bond furnished by the Contractor. The foregoing option shall not be available to the City if the Contractor's failure so to collect and remove waste for the period was due to unusual weather conditions, or some other "act of God," which rendered such collection and removal impossible to perform. The Contractor shall not be liable for the failure to perform its duties if such failure was caused by a catastrophe, riot, war, government order or regulation, fire, accident or any similar contingency beyond the reasonable control of the Contractor. "Act of God" does not include any strike, sympathy strike, slowdown, sit-down, stoppage of work, refusal to perform overtime, mass absenteeism, refusal to cross a picket line or any other similar concerted action or intentional interruption or disruption of the operations of the Contractor by Contractor's own employees (the foregoing collectively referred to as "labor dispute"), provided, however, that in the event that the City exercises its option under this Article to collect and dispose of waste by other reasonable means because of the Contractor's failure to perform due to a labor dispute, the total amount charged against the Contractor by the City can only be an amount which is in excess of the total amount that the City would have otherwise paid to the Contractor for collection over the duration of the labor dispute. The Contractor shall promptly notify the City in writing of any event covered by this Section and the date, nature and cause thereof. Such notice shall indicate the anticipated extent of such delay and the obligations under this Agreement to be affected thereby. 2 6. Section 43.11 is clarified that materials to be added to the recycling program shall be by mutual consent of the City and Contractor. 7. Appendix 2 is amended by adding that#6 polystyrene will not be included in the recycling program until such time as there is a sustainable market for that material. 8. Section 30.1 (Change Orders) in the RFP proposal is replaced entirely with the following language: a. At any time additional work is necessary or requested, and the not-to- exceed price is increased thereby, any change, addition or price increase must be agreed to in writing by all parties. The appropriate authorizing signature for the City is the City Administrator. Notwithstanding the foregoing, upon petition from the Contractor tot eh City, the rates amy be increased on a pro-rata basis to reflect any increased costs actually incurred by Contractor due to any unforeseen or unusual change or interpretation in law, increased labor costs, increased fuel costs or increased governmental fee, which increase shall be evidenced by empirical documentation reasonably acceptable to the City provided by contractor. IN WITNESS WHEREOF, the parties hereto have executed, or caused to be executed by their duly authorized officials, this Contract as of the day and year first above written: UNITED CITY OF YORKVILLE By: Aaw d Mayor Attest: #1 City Clerk CONTRACTOR: By: J=gyres ones, Regional VP Print Name an Title Attest� ��'�' �� Robert F. Pfister, Municipal Print Name and Title Marketing Mgr. 3 (j) ELI CNVIRONMENTAL SERVICES SOLID WASTE April 09,2012 Mr. Bart Olson City Administrator United City of Yorkville 800 Game Farm Road Yorkville, Illinois 60560 Re: Response to the Request for Proposal for Yorkville-Oswego Solid Waste Collection Service Dear Mr. Olson: Veolia ES Solid Waste Midwest, LLC,("Veolia") is pleased to submit the attached response to your Request for Proposal for Yorkville-Oswego Solid Waste Collection Service.As an officer of the corporation James M. Rooney,regional Vice President is authorized to sign and submit the attached RFP response.I have also attached the CERTIFICATE OF SECRETARY for your reference.Jay has specific oversight responsibility for our Batavia hauling and transfer station companies that currently provide the hauling and disposal services for the United City of Yorkville and who will be providing the services to the Village of Oswego as well.We feel very fortunate that we have been able to provide the refuse,recycling and yard waste collection services to the City for the past five years.We believe that we understand,better than any other contractor, the service expectation of the City.We are excited at the possibility of bringing that service excellence to the Village of Oswego. If requested,Bob Pfister, Regional Municipal Marketing Manager is available to meet with you or you representatives concerning this RFQ response.Bob's contract information is listed below: Bob Pfister Municipal Marketing Manager Veolia ES Solid Waste Midwest,LLC. 1660 Hubbard Avenue, 2"4 Floor Batavia,Illinois 60510 Phone: (630)762-7708 Email: bob.pfister @,veoliaes.com I am confident that you will look favorably upon our response that we have provided here.If after reviewing our response,you have any questions or require any additional information,we would be pleased to meet with you to discuss your questions.Thank you for allowing Veolia the opportunity to present this RFP response. Sincerely, Robert F. P ster Municipal Marketing Manager Veolia a-i Solid Waste Midwest, LLC C 1660 Hubbard Avenue:., 2"c f=loor, Batavia, YL 60510 tel: 630-762-11000 1 fax: 630-587-1..144 www.veoliaes.com VEOLIA ES SOLID WASTE MIDWEST,LLC CERTIFICATE OF SECRETARY I, Michael K. Slattery,do hereby certify that: 1. I am the duly elected, qualified and acting Secretary of Veolia ES Solid Waste Midwest,LLC, a Wisconsin limited liability company. 2. James Rooney is the Vice President of Veolia ES Solid Waste Midwest, LLC (the "Company") and as such officer he, or any officer of the Company, is authorized, following compliance with appropriate corporate policies and procedures, to prepare, execute and to submit on behalf of the Company, contracts or service agreements (collectively "Contracts"), or any bids for service or requests for proposals (`Bids and RFPs"), and to execute on behalf of the Company any and all documents required to be submitted in connection with such Contracts, Bids or RFPs. 3. The Company is not required to and does not maintain a corporate seal. IN WITNESS WHEREOF, I have executed this Certificate in my official capacity as of the 4"'day of June, 2010. Michael K. Slatt Bond No.854636 Bid Bond KNOW ALL MEN BY THESE PRESENTS that we Veolia ES Solid Waste Midwest LLC 1660 Hubbard Avenue Batavia IL 60510 the Principal, and, Evergreen National Indemnity Company, 6140 Parkland Boulevard, Suite 321, Mayfield Heights, OH 44124, the Surety, are hereby bound unto the City of Yorkville, 800 Game Farm Road, Yorkville, IL 60560, the Obligee, in the penal sum of Five Thousand and 00/100 Dollars ($5,000.00) the payment of, which we bind ourselves, our heirs, executors, administrators, successors, and assigns, jointly and severally, by these presents. WHEREAS, the Principal is herewith submitting a bid or proposal for Residential Refuse. Recycling and Yard Waste Collection. NOW, THEREFORE, the condition of this obligation is that if the Principal shall be awarded the contract and the Obligee shall so notify the Surety, and if within the period specified in the contract, or if no period be specified, within twenty (20) days after the Principal's receipt of notice of award, the Principal enters into a contract and gives bond for the faithful performance of the contract, then this obligation shall be null and void; otherwise, the Principal and the Surety will pay to the Obligee the difference between the Principal's bid and the next lowest bid; or in the event the Obligee does not award the contract and resubmit the project for bidding, the Principal and the Surety will pay the Obligee an amount equal to the costs of the resubmission including the printing of new contract documents, and advertising, printing, and mailing notices to prospective bidders; but in no event shall the liability hereunder exceed the penal sum hereof; no shall the Surety be obligated to give bond for performance. If the Obligee makes no award within (90) days of the execution date hereof, then this bond shall be null and void unless extended by written consent of Surety. No liability of the Surety shall arise hereunder unless and until the Obligee delivers written notice of a claim to the Surety. Said notification must be sent within fifteen (15) days after the alleged breach giving rise to such claim; and no suit under this bond by or for the benefit of the Obligee may be instituted sooner than thirty (30) days or later than ninety (90) days after the Surety receives such notice. Failure to act in accordance with this paragraph shall nullify and void this bond and Surety's obligations hereunder. Signed, sealed and executed this 9th day of April, 2012. Veolia ES Solid Waste Midwest, LLC Evergreen National Indemnity Company Principal Surety By: By: � Henry P. .K us, AsTistanrer Title Cheryl C. y, Attorn n-Fact reasu Witness: cU--.....,L.._ Witness Heidi J. th Ra# cia A. Temple EVERGREEN NATIONAL INDEMNITY COMPANY MAYFIELD HEIGHTS,OH POWER OF ATTORNEY POWER No. 854636 KNOW ALL MEN BY THESE PRESENTS: That the Evergreen National Indemnity Company, a corporation in the State of Ohio does hereby nominate,constitute and appoint: ""`CHERYL C. MAY*** its true and lawful Attorneys)-in-Fact to make, execute, attest, seal and deliver for and on its behalf, as Surety, and as its act and deed, where required,any and all bonds, undertakings, recognizances and written obligations in the nature thereof. This Power of Attorney is granted and is signed by facsimile pursuant to the following Resolution adopted by its Board of Directors on the 23rd day of July,2004: "RESOLVED,That any two officers of the Company have the authority to make,execute and deliver a Power of Attorney constituting as Attorney(s)-in-fact such persons,firms,or corporations as may be selected from time to time. FURTHER RESOLVED,that the signatures of such officers and the Seal of the Company may be affixed to any such Power of Attorney or any certificate relating thereto by facsimile', and any such Power of Attorney or certificate bearing such facsimile signatures or facsimile seal shall be valid and binding upon the Company;and any such powers so executed and certified by facsimile signatures and facsimile seal shall be valid and binding upon the Company in the future with respect to any bond or undertaking to which it is attached." IN WITNESS WHEREOF, the Evergreen National Indemnity Company has caused its corporate seal to be affixed hereunto, and these presents to be signed by its duly authorized officers this 1st day of June,2009. EVERGREEN NATIONAL INDEMNITY COMPANY By: Charles D.Hamm Jr,President By David A.Canzonc,CPO Notary Public) State of Ohio) SS: On this 1st day of June, 2009, before the subscriber, a Notary for the State of Ohio, duly commissioned and qualified, personally came Charles D. Hamm, Jr. and David A. Canzone of the Evergreen National Indemnity Company, to me personally known to be the individuals and officers described herein, and who executed the preceding instrument and acknowledged the execution of the same and being by me duly sworn,deposed and said that they are the officers of said Company aforesaid, and that the seal affixed to the preceding instrument is the Corporate Seal of said Company, and the said Corporate Seal and signatures as officers were duly affixed and subscribed to the said instrument by the authority and direction of said Corporation, and that the resolution of said Company, referred to in the preceding instrument, is now in force. IN TESTIMONY WHEREOF, I have hereunto set my hand and affixed my official sea! at Columbus, Ohio,the day and year above written. ifl/�I'Sf4 j� "''�. PENNY M.BURN$ `cam: \l -c _\ 'z NOTARY PUOUG S7AIE OF 0H10 `•.s:`,;7:p':'•. ':` Apml 04,2012 .�.,., Penny M.Bums,Notary Public F oF`o.O,.° My Commission Expires April 4,2012 State of Ohio) SS: I, the undersigned, Secretary of the Evergreen National Indemnity Company, a stock corporation of the State of Ohio, DO HEREBY CERTIFY that the foregoing Power of Attorney remains in full force and has not been revoked; and furthermore that the Resolution of the Board of Directors,set forth herein above,is now in force. Signed and sealed in Mayfield His,Ohio this 9th day of__ An n1_2012 2012 Wan C.Collier,Secretary .. . . . . . . . . ... . . . . . . . . . . . . . .. SIT r 01F.LVS A gyp. VVII IN J WHEREAS, EVERGREEN NATIONAL INDEMNITY COMPANY located at Mayfield Heights. Ohio has complied with all the requirements of the 'Illinois Insurance Code'applicable to said Company: 7q NOW, THEREFORE, I the undersigned, Director of Insurance of the State of Illinois, do hereby authorize the said Company to transact its appropriate business as set forth under clause(s) of Class 2 (a),(b),(c),(d),(e),0,(g),(h) of Class 8 of Section 4 of the 'Tlliuois Insurance Code"in this State in accordance with the laws thereof, until the Ist day of July, 2012. g,5TA3'E IN THSTIVONY HWEREOP, I hereto -et Mv hand and cause to be affixed this Seal. Done at the City of Springfield. this 1sr day rn of July, 2011. lei k INIessmore rl Acting Director of Insurance 2BrR 965 1-54-5 1 MAP*At 5-1 car.14F1;! Evergreen National Indemnity Company Certificate 2010 The following financial information was excerpted from the Statutory Annual Statement filed by Evergreen National Indemnity Company with the Oliio Department of Insurance. STATEMENT OF INCOME Direct Written Premium $34,511,678 Reinsurance Assumed 3,778,653 Reinsurance Ceded (26,376,556) Net Written Premium 11,913,775 Change in Unearned (506,150) Net Earned Premium 11,407,625 Loses&LAE Incurred 153,725 Net Commission Expense 5,217,563 Other Expenses 3,142,628 Underwriting Gain/(Loss) 2,893,709 Net Investment Income 1,063,623 Net Realized Capital.Gains(Loss) (1,248,695) Other Income/(Expense) (21) Income Before FIT 2,708,616 Federal Income Tax 1,397,993 Net Income 1,310,623 BALANCESHEET ets Invested Assets 44,434,143 Agent's Balances(net of Reins.) 2,047,712 Reinsurance Recoverable 264,270 Other Assets 763,892 Total Assets 47,510,017 Liabilities&Surplus Unearned Premium Reserve 4,918,287 Loss&LAE Reserves 4,056,828 Ceded Reinsurance Payable 3,709,655 Other Liabilities 2,345,769 Total Liabilities 15,030,339 Surplus 32,479,678 Total Liabilities&Surplus 47,510,017 1 hereby certify that the above information is that contained in the Statutory Annual Statement filed by Evergreen National Indemnity Company with the Ohio Department of Insurance for the year ending December 31,2010. David A.Canzone,T easurer EVERGREEN FLEXIBLE BONDING SOLUTIONS April 9, 2012 City of Yorkville 800 Game Farm Road Yorkville, IL 60560 To Whom It May Concern: We have reviewed the Proposal of Veolia ES Solid Waste Midwest, LLC., for the Residential Refuse, Recycling and Yard Waste Collection. We understand that Proposals will be received on April 9, 2012, for the above project, and wish to advise that should this Proposal be accepted and the Contract awarded to Veolia ES Solid Waste Midwest LLC., Evergreen National Indemnity Company will provide the required Bond or Bonds. Evergreen National Indemnity Company is a 570 Circular Treasury Listed company, with an A- A.M. Best Rating and duly licensed to do business in the State of Illinois. By: rwergreen National Indemnity Company Clieryi C. V y, Attornei( - a 6140 Parklarid Blvd. Suite 300 '\Ac,y(ie1d Hts, OH 44124 o P: (440) 995-5100 a F: (440) 995-5101 EVERGREEN NATIONAL INDEMNITY COMPANY MAYFIELD HEIGHTS,OH POWER OF ATTORNEY POWER NO. Bid Consent KNOW ALL MEN BY THESE PRESENTS: That the Evergreen National Indemnity Company, a corporation in the State of Ohio does hereby nominate,constitute and appoint: ***CHERYL C. MAY*** its true and lawful Attorneys)-In-Fact to make, execute, attest, seat and deliver for and on its behalf, as Surety, and as its act and deed, where required,any and all bonds,undertakings, recognizances and written obligations in the nature thereof. This Power of Attorney is granted and is signed by facsimile pursuant to the following Resolution adopted by its Board of Directors on the 23rd day of July,2004 'RESOLVED,That any two officers of the Company have the authority to make,execute and deliver a Power of Attorney constituting as Attorney(s)-in-fact such persons,firms,or corporations as may be selected from time to time. FURTHER RESOLVED,that the signatures of such officers and the Seal of the Company may be affixed to any such Power of Attorney or any certificate relating thereto by facsimile; and any such Power of Attorney or certificate bearing such facsimile signatures or facsimile seal shall be valid and binding upon the Company;and any such powers so executed and certified by facsimile signatures and facsimile seal shall be valid and binding upon the Company in the future with respect to any bond or undertaking to which it is attached." IN WITNESS WHEREOF, the Evergreen National Indemnity Company has caused its corporate seal to be affixed hereunto, and these presents to be signed by its duty authorized officers this 1st day of June,2009. EVERGREEN NATIONAL INDEMNITY COMPANY �,owf r/By: 0 Charles D.Hann Jr,President cino By David A.Canzone,CFO Notary Public) State of Ohio) SS: On this 1st day of June, 2009, before the subscriber, a Notary for the State of Ohio, duly commissioned and qualified, personally came Charles D. Hamm, Jr. and David A. Canzone of the Evergreen National Indemnity Company, to me personally known to be the individuals and officers described herein, and who executed the preceding instrument and acknowledged the execution of the same and being by me duty sworn, deposed and said that they are the officers of said Company aforesaid, and that the seal affixed to the preceding instrument is the Corporate Seal of said Company,and the said Corporate Seal and signatures as officers.were duly affixed and subscribed to the said instrument by the authority and direction of said Corporation, and that the resolution of said Company, referred to in the preceding instrument, is now in force. IN TESTIMONY WHEREOF, I have hereunto set my hand and affixed my official seal at Columbus, Ohio, the day and year above written. sfy" PENNY N,.%URNS% NOTARY PUBLIC 3 STATE OF OHIO Comm.expires Aplu oe.201 2 Penn y M.Burns,Notary Public : ter, My Commission Expires April 4,2012 State of Ohio) SS: I, the undersigned, Secretary of the Evergreen National Indemnity Company, a stock corporation of the State of Ohio, DO HEREBY CERTIFY that the foregoing Power of Attorney remains in full force and has not been revoked; and furthermore that the Resolution of the Board of Directors,set forth herein above,is now in force. Signed and sealed in Mayfield Hts,Ohio this 9th day of._ _A�rr!_ 2012 af`�,r,roxArF i 6 rOH{O'K L��ie� Watt C.Collier,Secretary REQUEST FOR PROPOSAL Name of Proposing Company: Veolia ES Solid Waste Midwest, LLC Project Name: Yorkville-Oswego Solid Waste Collection Services Proposal No.: Proposal Due: Monday, April 9, 2012 @ 3:30 pm Proposal Opening: Monday, April 9, 2012 @ 3:31 p.m. Required of All Proposers: Deposit: Two (2) $5,000.00 deposits (one for each municipality) Letter of Capability of Acquiring Performance Bond: Not Required Required of Awarded Contractor: Performance Bond/Letter of Credit: Two (2) $500,000.00(one for each municipality) Certificate of Insurance: Required Legal Advertisement published: Thursday, March 1, 2012 Date Issued: Monday, March 12, 2012 This document consists of 45 pages. Return original and two duplicate copies of proposal along with one compact disc with proposal information contained on it in a *.doc(Microsoft Word) or *.pdf(Abode Acrobat) version in a sealed envelope marked with the Proposal Number as noted above to: BART OLSON CITY ADMINISTRATOR UNITED CITY OF YORKVILLE 800 GAME FARM ROAD YORKVILLE, IL 60560 PHONE: 630-553.4350 FAX: 630-553-7575 www.vorkville.il.us 1 The UNITED CITY OF YORKVILLE will receive proposals Monday thru Friday, 8:00 A.M. to 4:30 P.M. at City Hall, 800 Game Farm Road, Yorkville, IL 60560. SPECIFICATIONS MUST BE MET AT THE TIME THE PROPOSAL IS DUE. Either the Yorkville City Council or the Oswego Village Board reserves the right to accept or reject any and all proposals, to waive technicalities and to accept or reject any item of any proposal. The documents constituting component parts of this contract are the following: I. REQUEST FOR PROPOSALS II. TERMS &CONDITIONS III. DETAILED SPECIFICATIONS IV. PROPOSAL/CONTRACT FORM DO NOT DETACH ANY PORTION OF THIS DOCUMENT. INVALIDATION COULD RESULT. Proposers MUST submit an original, 2 additional paper copies and one compact disc of the total proposal. Upon formal award of the proposal, the successful Proposer will receive a copy of the executed contract. 2 I. REQUEST FOR PROPOSALS 1. GENERAL 1.1 Notice is hereby given that United City of Yorkville will receive sealed proposals up to Monday,April 9, 2012 at 3:30 p.m. 1.2 Proposals will be opened and read aloud in the City Council Chambers at Yorkville City Hall, 800 Game Farm Road, on Monday, April 9, 2012 at 3:31 p.m. 1.3 Proposals must be received at the United City of Yorkville by the time and date specified. Proposals received after the specified time and date will not be accepted and will be returned unopened to the Proposer. 1.4 Proposal forms shall be sent to the United City of Yorkville, ATTN: Bart Olson, in a sealed envelope marked "SEALED PROPOSAL". The envelope shall be marked with the name of the project, date, and time set for receipt of proposals. 1.5 All proposals must be submitted on the forms supplied by the City and signed by a proper official of the company submitting proposal. Telephone, email and fax proposals will not be accepted. 1.6 By submitting this proposal,the proposer certifies under penalty of perjury that they have not acted in collusion with any other proposer or potential Proposer. 1.7 For purposes of this RFP, all references to the"City" shall mean the United City of Yorkville, and all references to the"Village" shall mean the Village of Oswego. 2. PREPARATION OF PROPOSAL 2.1 It is the responsibility of the proposer to carefully examine the specifications and proposal documents and to be familiar with all of the requirements, stipulations,provisions, and conditions surrounding the proposed services. 2.2 No oral or telephone interpretations of specifications shall be binding upon the City or the Village. All requests for interpretations or clarifications shall be made in writing and received by the City of Yorkville at least five(5)business days prior to the date set for receipt of proposals. All changes or interpretations of the specifications shall be made by the City of Yorkville in a written addendum to our proposer's of record. 2.3 In case of error in the extension of prices in the proposal,the hourly rate or unit price will govern. In case of discrepancy in the price between the written and numerical amounts, the written amount will govern. 2.4 All costs incurred in the preparation, submission, and/or presentation of any proposal including any proposer's travel or personal expenses shall be the sole responsibility of the proposer and will not be reimbursed by the City nor the Village. 2.5 The proposer hereby affirms and states that the prices quoted herein constitute the total cost to the City and Village for all work involved in the respective items and that this cost 3 also includes all insurance,royalties, transportation charges, use of all tools and equipment, superintendence, overhead expense, all profits and all other work, services and conditions necessarily involved in the work to be done and materials to be furnished in accordance with the requirements of the Contract Documents considered severally and collectively. 3. MODIFICATION OR WITHDRAWAL OF PROPOSALS 3.1 A Proposal that is in the possession of the City may be altered by a letter bearing the signature or name of person authorized for submitting a proposal, provided that it is received prior to the time and date set for the bid opening. Telephone, email or verbal alterations of a proposal will not be accepted. 3.2 A Proposal that is in the possession of the City may be withdrawn by the proposer, up to the time set for the proposal opening,by a letter bearing the signature or name of person authorized for submitting proposals. Proposals may not be withdrawn after the proposal opening and shall remain valid for a period of ninety(90) days from the date set for the proposal opening, unless otherwise specified. 4. SECURITY FOR PERFORMANCE 4.1 The awarded contractor,within thirteen (13) calendar days after acceptance of the proposer's proposal by the City or the Village, shall furnish security for performance acceptable to the respective municipality when required under the documents. Such security shall be either a satisfactory performance bond(bonding company must be licensed to do business in Illinois) or a letter of credit on the form provided by the municipality and available from the municipality's attorney. NOTE: As evidence of capability to provide such security for performance, each proposer shall submit with the proposal either a letter executed by its surety company indicating the proposer's performance bonding capability,or a letter from a bank or savings and. loan within twenty-five miles of the corporate boundaries of the City or Village indicating its willingness and intent to provide a letter of credit for the proposer. 5. DELIVERY 5.1 All proposal prices are to be quoted, and delivered to the City of Yorkville, 800 Game Farm Road,Yorkville, IL 60560, 6. TAX EXEMPTION 6.1 The City and the Village is exempt from Illinois sales or use tax for direct purchases of materials and supplies. A copy of the Illinois Sales Tax Exemption Form will be issued upon request. Federal identifications will also be provided to selected vendor. 7. RESERVED RIGHTS 7.1 Each municipality retains autonomy in decision making for this RFP, and each reserves the exclusive right to waive sections, technicalities, irregularities and informalities and to accept or reject any and all proposals and to disapprove of any and all subcontractors as may be in the best interest of either municipality. Time and date requirements for receipt of proposal will not be waived. 4 II. TERMS AND CONDITIONS 8. MUNICIPAL ORDINANCES 8.1 The successful proposer will strictly comply with all ordinances of the awarding municipality and laws of the State of Illinois. 9 USE OF MUNICIPAL NAME 9.1 The proposer is specifically denied the right of using in any form or medium the name of the City or the Village for public advertising unless express permission is granted by the respective municipality. 10. INDEMNITY AND HOLD HARMLESS AGREEMENT 10.1 To the fullest extent permitted by law, the Proposer shall indemnify,keep and save harmless the City and Village and its agents, officers, and employees, against all injuries, deaths, losses, damages, claims, suits, liabilities,judgments, costs and expenses, which may arise directly or indirectly from any negligence or from the reckless or willful misconduct of the Proposer, its employees,or its subcontractors,and the Proposer, its employees, or its subcontractors, and the Proposer shall at its own expense, appear, defend and pay all charges of attorneys and all costs and other expenses arising therefrom or incurred in connection therewith, and, if any judgment shall be rendered against the City and Village in any such action, the Proposer shall, at its own expense, satisfy and discharge the same. This Agreement shall not be construed as requiring the Proposer to indemnify the City and Village for its own negligence. The Proposer shall indemnify, keep and save harmless the City and Village only where a loss was caused by the negligent, willful or reckless acts or omissions of the Proposer, its employees, or its Subcontractors. 11. NONDISCRIMINATION 11.1 Proposer shall, as a party to a public contract: (a) Refrain from unlawful discrimination in employment and undertake affirmative action to assure equality of employment opportunity and eliminate the effects of past discrimination; (b) By submission of this proposal,the Proposer certifies that he is an "equal opportunity employer" as defined by Section 2000(e)of Chapter 21, Title 42, U.S. Code Annotated and Executive Orders#11246 and #11375, which are incorporated herein by reference. The Equal Opportunity clause, Section 6.1 of the Rules and Regulations of the Department of Human Rights of the State of Illinois, is a material part of any contract awarded on the basis of this proposal. 5 11.2 It is unlawful to discriminate on the basis of race, color, sex, national origin, ancestry, age, marital status, sexual orientation,physical or mental handicap or unfavorable discharge for military service. Proposer shall comply with standards set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Secs. 2000 et seq.,The Human Rights Act of the State of Illinois, 775 ILCS 5/1-101 et. seq., and The Americans With Disabilities Act, 42 U.S.C. Secs. 1210I et. seq. 12. SEXUAL HARASSMENT POLICY 12.1 The proposer, as a party to a public contract, shall have a written sexual harassment policy that: 12.1.1 Notes the illegality of sexual harassment; 12.1.2 Sets forth the State law definition of sexual harassment; 12.1.3 Describes sexual harassment utilizing examples; 12.1.4 Describes the Proposer's internal complaint process including penalties; 12.1.5 Describes the legal recourse, investigative and complaint process available through the Illinois Department of Human Rights and the Human Rights Commission and how to contact these entities; and 12.1.6 Describes the protection against retaliation afforded under the Illinois Human Rights Act. 13. EQUAL EMPLOYMENT OPPORTUNITY 13.1 In the event of the Proposer's non-compliance with the provisions of this Equal Employment Opportunity Clause, the Illinois Human Rights Act or the Rules and Regulations of the Illinois Department of Human Rights("Department"), the Proposer may be declared ineligible for future contracts or subcontracts with the State of Illinois or any of its political subdivisions or municipal corporations, and the contract may be canceled or voided in whole or in part, and such other sanctions or penalties may be imposed or remedies invoked as provided by statute or regulation. During the performance of this contract,the Proposer agrees as follows: 13.1.1 That it will not discriminate against any employee or applicant for employment because of race, color, religion, sex,marital status,national origin or ancestry, age,physical or mental handicap unrelated to ability, sexual orientation, sexual identity or an unfavorable discharge from military service; and further that it will examine all job classifications to determine if minority persons or women are underutilized and will take appropriate affirmative action to rectify any such underutilization. 13.1.2 That, if it hires additional employees in order to perform this contract or any portion thereof, it will determine the availability(in accordance with the Department's Rules and Regulations) of minorities and women in the area(s) from which it may reasonably recruit and it will hire for each job classification for which employees are hired in such a way that minorities and women are not underutilized. 13.1.3 That, in all solicitations or advertisements for employees placed by it or on its behalf, it will state that all applicants will be afforded equal opportunity without 6 discrimination because of race, color,religion, sex, marital status,national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military services. 13.1.4 That it will send to each labor organization or representative of workers with which it has or is bound by a collective bargaining or other agreement or understanding, a notice advising such labor organization or representative of the Proposer's obligations under the Illinois Human Rights Act and the Department's Rules and Regulations. If any such labor organization or representative fails or refuses to cooperate with the Proposer in its efforts to comply with such Act and Rules and Regulations, the Proposer will promptly so notify the Department and the contracting agency and will recruit employees from other sources when necessary to fulfill its obligations thereunder. 13.1.5 That it will submit reports as required by the Department's Rules and Regulations, furnish all relevant information as may from time to time be requested by the Department or the contracting agency, and in all respects comply with the Illinois Human Rights Act and the Department's Rules and Regulations. 13.1.6 That it will permit access to all relevant books, records, accounts and work sites by personnel of the contracting agency and the Department for purpose of investigation to ascertain compliance with the Illinois Human Rights Act and the Department's Rules and Regulations. 13.1.7 That it will include verbatim or by reference the provisions of this clause in every subcontract it awards under which any portion of the contract obligations are undertaken or assumed, so that such provisions will be binding upon such subcontractor. In the same manner as with other provisions of this contract, the Proposer will be liable for compliance with applicable provisions of this clause by such subcontractors; and further it will promptly notify the contracting agency and the Department in the event any subcontractor fails or refuses to comply therewith. In addition,the Proposer will not utilize any subcontractor declared by the Illinois Human Rights Commission to be ineligible for contracts or subcontracts with the State of Illinois or any of its political subdivision or municipal corporations. 14. DRUG FREE WORK PLACE 14.1 Proposer, as a party to a public contract, certifies and agrees that it will provide a drug free workplace by: 14.2 Publishing a statement: (1)Notifying employees that the unlawful manufacture, distribution, dispensation, possession or use of a controlled substance,including cannabis, is prohibited in the City's, Village's, and proposer's workplace. (2) Specifying the actions that will be taken against employees for violations of such prohibition. (3) Notifying the employee that, as a condition of employment on such contact or grant,the employee will: (A) abide by the terms of the statement; and (B) notify the employer of any criminal drug statute conviction for a violation occurring in the workplace no later than five(5) days after such conviction. 7 14.3 Establishing a drug free awareness program to inform employees about: (1) the dangers of drug abuse in the workplace; (2)the City's,Village's or proposer's policy of maintaining a drug free workplace; (3) any available drug counseling,rehabilitation and employee assistance programs; (4) the penalties that may be imposed upon employees for drug violations. 14.4 Providing a copy of the statement required above to each employee engaged in the performance of the contract or grant and to post the statement in a prominent place in the workplace. 14.5 Notifying the contracting or granting agency within ten(10)days after receiving notice of any criminal drug statute conviction for a violation occurring in the workplace no later than five(5) days after such conviction from an employee or otherwise receiving actual notice of such conviction. 14.6 Imposing a sanction on, or requiring the satisfactory participation in a drug abuse assistance or rehabilitation program by any employee who is so convicted as required by section 5 of the Drug Free Workplace Act. 14.7 Assisting employees in selecting a course of action in the event drug counseling, treatment and rehabilitation is required and indicating that a trained referral team is in place. 14.8 Making a good faith effort to continue to maintain a drug free workplace through implementation of the Drug Free Workplace Act. 15. PREVAILING WAGE ACT 15.1 Proposer agrees to comply with the Illinois Prevailing Wage Act, 820 ILCS 130/1 et seq., for all work completed under this contract. Proposer agrees to pay the prevailing wage and.require that all of its subcontractors pay prevailing wage to any laborers,workers or mechanics who perform work pursuant to this contract or related subcontract. 15.2 Proposer and each subcontractor shall keep or cause to be kept an accurate record of names, occupations and actual wages paid to each laborer,workman and mechanic employed by the Proposer in connection with the contract. This record shall be open to inspection at all reasonable hours by any representative of the City, Village, or the Illinois Department of labor and must be preserved for four(4)years following completion of the contract. 16. INSURANCE REQUIREMENTS— 16.1 Prior to the beginning of the contract period, Contractor and any Subcontractors shall procure, maintain and pay for such insurance as will protect against claims for bodily injury of death, or for damage to property, including loss of use, which may arise out of operations by the Contractor or Subcontractor or any Sub-Sub Contractor or by anyone employed by any of them, or by anyone for whose acts any of them may be liable. Such insurance shall not be less than the greater of coverages and limits of liability specified below for each municipality or any coverages and limits of liability specified in the Contract Documents or coverages and Iimits required by law unless otherwise agreed to by the City or Village:. 8 (All amounts listed are per municipality) Workers Compensation $500,000 Statutory Employers Liability $1,000,000 Each Accident $1,000,000 Disease Policy Limit $1,000,000 Disease Each Employee Comprehensive General Liability $2,000,000 Each Occurrence $2,000,000 Aggregate (Applicable on a Per Project Basis) Commercial Automobile $1,000,000 Each Accident Liability Umbrella Liability $ 5,000,000 16.2 Commercial General Liability Insurance required under this paragraph shall be written on an occurrence form and shall include coverage for Products/Completed Operations, Personal Injury with Employment Exclusion (if any) deleted, Blanket XCU and Blanket Contractual Liability insurance applicable to defense and indemnity obligations and other contractual indenrinity assumed under the Contract Documents. 16.3 Comprehensive Automobile Liability Insurance required under this paragraph shall include coverage for all owned,hired and non-owned automobiles. 16.4 Workers Compensation coverage shall include a waiver of subrogation against the City and the Village. 16.5 Comprehensive General Liability, Employers Liability and Commercial Automobile Liability Insurance may be arranged under single policies for full minimum limits required, or by a combination of underlying policies with the balance provided by Umbrella and/or Excess Liability policies. 16.6 Contractor and all Subcontractors shall have their respective Comprehensive General Liability(including products/completed operations coverage), Employers Liability, Commercial Automobile Liability, and Umbrella/Excess Liability policies endorsed to add the"Village of Oswego and City of Yorkville,their officers, officials, employees and volunteers" as "additional insureds"with respect to liability arising out of operations performed; claims for bodily injury or death brought against City or Village by any Contractor of Subcontractor employees, or the employees of Subcontractor's subcontractors of any tier, however caused, related to the performance of operations under the Contract Documents. Such insurance afforded to the City and Village shall be endorsed to provide that the insurance provided under each policy shall be Primary and Non-Contributory. 9 16.7 Contractor and all Subcontractors shall maintain in effect all insurance coverages required by the Contract Documents at their sole expense and with insurance carriers licensed to do business in the State of Illinois and having a current A. M. Best rating of no less than A- VIII. In the event that the Contractor or any Subcontractor fails to procure or maintain any insured required by the Contract Documents,the City or Village may, at its option, purchase such coverage and deduct the cost thereof fiom any monies due to the Contractor or Subcontractor, or withhold funds in an amount sufficient to protect the City or Village, or terminate this Agreement pursuant to its terms. 16.8 All insurance policies shall contain a provision that coverages and limits afforded hereunder shall not be canceled,materially changed, non-renewed or restrictive modifications added, without thirty(30) days prior written notice to the City and Village. Renewal certificates shall be provided to the City and Village not less than five(5)prior to the expiration date of any of the required policies. All Certificates of Insurance shall be in a form acceptable to City and Village and shall provide satisfactory evidence of compliance with all insurance requirements. The City and the Village shall not be obligated to review such certificates or other evidence of insurance, or to advise Contractor or Subcontractor of any deficiencies in such documents, and receipt thereof shall not relieve the Contractor or Subcontractor fiom, nor be deemed a waiver the right to enforce the terms of the obligations hereunder. The City or the Village shall have the right to examine any policy required and evidenced on the Certificate of Insurance. 17. COPYRIGHT/PATENT INFRINGEMENT 17.1 The Proposer agrees to indemnify, defend, and hold harmless the City and Village against any suit, claim,or proceeding brought against the City or Village for alleged use of any equipment, systems,or services provided by the Proposer that constitutes a misuse of any proprietary or trade secret information or an infringement of any patent or copyright. 18. COMPLIANCE WITH OSHA STANDARDS 18.1 Equipment supplied to the City and/or Village must comply with all requirements and standards as specified by the Occupational Safety and Health Act. All guards and protectors as well as appropriate markings will be in place before delivery. Items not meeting any OSHA specifications will be refused. 19. CERCLA INDEMNIFICATION 19.1 In the event this is a contract that has environment aspects, the Awarded Proposer shall, to the maximum extent permitted by law, indemnify, defend, and hold harmless the City and Village,their officers, employees, agents, and attorneys from and against any and all liability, including without limitation, costs of response, removal,remediation, investigation, property damage,personal injury, damage to natural resources,health assessments, health settlements, attorneys' fees, and other related transaction costs arising under the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA) of 1980,42 U.S.C.A. Sec. 9601, et seq., as amended,and all other-applicable statutes, regulations, ordinances, and under common law for any release or threatened release of the waste material collected by the Awarded Proposer,both before and after its disposal. 20. SUBLETTING OF CONTRACT 20.1 No contract awarded by the City shall be assigned or any part sub-contracted without the 10 written consent of the City Administrator or the Village Administrator. In no case shall such consent relieve the Awarded Proposer from their obligation or change the terms of the contract. 21. [Section purposefully left blank] 22. TERMINATION OF CONTRACT 22.1 The City or the Village reserves the right to terminate the whole or any part of this contract,upon ten(10) days' written notice to the Awarded Proposer, in the event of default by the Awarded Proposer. Default is defined as failure of the Awarded Proposer to perform any of the provisions of this contract or failure to make sufficient progress so as to endanger performance of this contract in accordance with its terms. In the event that the Awarded Proposer fails to cure the default upon notice, and the City and/or the Village declares default and termination,the City and/or the Village may procure,upon such terms and in such manner as the City or Village may deem appropriate, supplies or services similar to those so terminated. The Awarded Proposer shall be liable for any excess costs for such similar supplies or services unless acceptable evidence is submitted to the City or Village that failure to perform the contract was due to causes beyond the control and without the fault or negligence of the Awarded Proposer, Any such excess costs incurred by the City or Village may be set-off against any monies due and owing by the City or the Village,respectively, to the Awarded Proposer. 23. BILLING& PAYMENT PROCEDURES 23.1 Separate invoices shall be sent to each municipality, for each municipality's customers. Payment will be made by each municipality upon receipt of an invoice. Once an invoice has been verified, the invoice will be processed for payment in accordance with the municipality's payment schedule, policy and procedures. 23.2 The City and Village shall review in a timely manner each bill or invoice after its receipt. If the City determines that the bill or invoice contains a defect making it unable to process the payment request,the City shall notify the Proposer requesting payment as soon as possible after discovering the defect pursuant to rules promulgated under 50 ILCS 505/1 et seq. The notice shall identify the defect and any additional information necessary to correct the defect. 23.3 Please send all invoices for the City to the attention of City of Yorkville,Accounts Payable, 800 Game Farm Road, Yorkville,IL 60560, and all invoices for the Village to Village of Oswego,Accounts Receivable, 100 Parkers Mill, Oswego, IL 60543. 24. RELATIONSHIP BETWEEN THE PROPOSER AND THE CITY/VILLAGE 24.1 The relationship between the City/Village and the Proposer is that of a buyer and seller of professional services and it is understood that the parties have not entered into any joint venture or partnership with the other. 25. STANDARD OF CARE 25.1. Services performed by Proposer under this Agreement will be conducted in a manner consistent with that level of care and skill ordinarily exercised by members of the profession currently practicing in the same locality under similar conditions. No other representations express or implied, and no warranty or guarantee is included or intended I1 in this Agreement, or in any report,opinions, and documents or otherwise. 25.2 If the Proposer fails to meet the foregoing standard,Proposer will perform at its own cost, and without reimbursement from the City and the Village, the professional services necessary to correct errors and omissions caused by Proposer's failure to comply with the above standard and reported to Proposer within one(1)year from the completion of Proposer's services for the Project. 26. GOVERNING LAW 26.1 This Agreement will be governed by and construed in accordance with the laws of the State of Illinois without regard for the conflict of laws provisions. Venue is proper only in the County of Kendall and the Northern District of Illinois. 27. SUCCESSORS AND ASSIGNS 27.1 The terms of this Agreement will be binding upon and inure to the benefit of the parties and their respective successors and assigns;provided,however,that neither party will assign this Agreement in whole or in part without the prior written approval of the other. The Proposer will provide a list of key staff, titles, responsibilities, and contact information to include all expected sub Proposers. 28, WAIVER OF CONTRACT BREACH 28.1 The waiver by one party of any breach of this Agreement: or the failure of one party to enforce at any time, or for any period of time, any of the provisions hereof will be limited to the particular instance and will not operate or be deemed to waive any future breaches of this Agreement and will not be construed to be a waiver of any provision except for the particular instance. 29. AMENDMENT 29.1 This Agreement will not be subject to amendment unless made in writing and signed by all parties. 30. CHANGE ORDERS 30.1 The contract price is a"not-to-exceed"cost. At any time additional work is necessary or requested, and the not-to-exceed price is increased thereby, any change,addition or price increase must be agreed to in writing by all parties. The appropriate authorizing signature for the City is the City Administrator and for the Village is the Village Administrator. 31. SEVERABILITY OF INVALID PROVISIONS 31.1 If any provisions of this Agreement are held to contravene or be invalid under the laws of any state, country or jurisdiction, contravention will not invalidate the entire Agreement, but it will be construed as if not containing the invalid provision and the rights or obligations of the parties will be construed and enforced accordingly. 32. NOTICE 32.1 Any notice will be in writing and will be deemed to be effectively served when deposited in the mail with sufficient first class postage affixed, and addressed to the party at the party's place of business. Notices shall be addressed to the City and Village as follows: 12 To City: City Administrator City of Yorkville 800 Game Farm Road. Yorkville,IL 60560 To Village: Village Administrator Village of Oswego 100 Parkers Mill Oswego, IL 60543 And to the Proposer as designated in the Contract Form. III. DETAILED SPECIFICATIONS 33. DEFINITIONS 33.1 For the purpose of the Contract, definitions of certain terns are listed below. Certain words or phrases, when used in the Contract shall have the same meaning given to them in this section. Other terms shall be defined within applicable subsections and appendices. Attached Single-Family Dwelling(Group, Row, Townhouse) A building originally designed and constructed to accommodate two (2) or more dwelling units, with dwelling units joined together by party wall or walls and being not more than two (2) stories in height. Each unit shall have its own ground floor entrance and living space. Biodegradable shall mean chemically structured material that decomposes rapidly primarily through the action of living soil-borne microorganisms (bacteria, fungi, and actinomycetes) or macro-organisms(crickets, slugs, snowbugs,millipedes, etc.). Brown Kraft 2-Ply Paper Bags shall mean a two-layer brown product container comprised of kraft paper most often used to contain groceries. Chipboard shall mean a single-layer cardboard used for packaging cereal, crackers, tissues, and other similar products. Compost(ing) shall mean the process by which aerobic microorganisms decompose organic matter into a humus-like product. Contract shall mean the agreement created by and consisting of the Contract Documents. Contract Documents shall include the Request for Proposals,Terms and Conditions, Detail Specifications and the Proposal/Contract Form. Contractor shall mean the firm with which the City and/or Village has executed the Contract for Solid Waste Collection and Disposal Services 13 Corrugated Cardboard shall mean a sturdy paper product commonly used as a packaging consisting of two paper grades--a wavy inner portion and an outside liner. Curbside shall mean adjacent to the street pavement, alley pavement and gutter and within five feet thereof. Customer shall mean the resident party,property owner of a dwelling unit in Yorkville or Oswego corporate boundaries participating in the scavenger collection service. Day shall mean Calendar Day unless otherwise stated. Detached Dwelling A single-family dwelling entirely surrounded by open space. Disposal Unit shall have different meanings as follows: For the purposes of refuse collection, a"disposal unit" shall mean one(1) 64-gallon, 33-gallon, or 96-gallon tote or one(1) water-tight metal, or plastic reusable waste container, no larger than thirty-two (32) or thirty-three(33)gallons in capacity, containing refuse, yard-waste or household construction and demolition debris as herein defined; or a securely tied, bundle of refuse or debris which is not placed in a container that does not exceed three(3) feet in diameter, six (6) feet in length, and fifty(50) pounds in weight, or one(1) single miscellaneous or odd-shaped item of refuse or debris that does not exceed fifty(50) pounds in weight. A large household item, as herein defined, is to be considered a disposal unit. Household construction and demolition debris, as is herein defined, is to be considered a disposal unit. For the purpose of yard-waste collection, a"disposal unit" shall mean a biodegradable two-ply fifty(50)pound wet-strength kraft paper bag designed for yard-waste collection, not to exceed thirty-three(33) gallons in capacity and fifty(50) pounds in weight, containing"yard-waste"as herein defined, or securely tied, bundles of brush or branches using biodegradable cord, string, rope or twine that does not exceed fifty(50) pounds in weight, two (2) feet in diameter, and four(4) feet in length and is manageable by one(1)person. For purpose of recycling collection, a"disposal unit" shall mean one(1)64 gallon,33 gallon,or 96 gallon tote. Envelope shall mean a flat, folded paper container for a letter or smaller object. Frozen Food Packages shall mean paperboard containers with special coatings to prevent tearing of the packages or smearing of the ink fi-om moisture when refrigerated or frozen. Garbage or Rubbish shall mean discarded materials resulting from the handling, cooking, spoilage, and leftovers of food, discarded food or food residues, and paper necessarily used for wrapping same, and all types and kinds of waste materials from housekeeping activities, including,but not limited to ashes,metal cans bottles, books, glass, plastic, newspapers, boxes, cartons, and small amounts of earth, rock or sod, small automobile parts and building materials waste from residential type do-it-yourself projects provided that all such materials are of a size sufficiently small to permit being placed in an approved refuse container, except those items which are banned from direct disposal into a landfill. 14 HDPE shall mean high-density polyethylene. Household Construction and Demolition Debris shall mean waste materials from interior and exterior household construction,remodeling and repair projects,including but not limited to: drywall,plywood and paneling pieces, lumber and other building materials; windows and doors, cabinets,carpeting,disassembled bathroom and kitchen fixtures; and small amounts of sod, earth, clay,sand, concrete,rocks and similar materials. Such debris shall conform to the following: loose small items shall be placed in suitable disposable containers not exceeding fifty(50)pounds in weight, or in bundles not exceeding two (2) feet in diameter, four(4) feet in length, and fifty(50)pounds in weight. Household Garbage shall mean garbage and rubbish as collected from the residents of the City of Yorkville or the Village of Oswego currently receiving curbside scavenger service or on-site dumpster service. Household Garbage—Large Items shall mean any items set forth under"Garbage and Rubbish"above if such item is too large to fit in an approved Disposal Unit including, but not limited to boxes, barrels, crates, furniture, refrigerators, carpets, mattresses,box springs, hot water heaters, stoves and other household appliances, except those items which are banned from direct disposal into a landfill. Household Garbage—Large Items shall not include waste from manufacturing processes, construction materials,broken concrete, lumber, large rocks, automobile parts other than tires or dangerous substances which may create a danger to the health, safety, comfort or welfare of the residents of the City of Yorkville or the Village of Oswego or items which are banned from direct disposal into a landfill. Industrial Wastes shall mean any and all debris and waste products generated by canning, manufacturing, food processing,restaurant, land clearing, building construction or alteration and public works type construction projects whether performed by a governmental unit or by Contract. Juice Boxes shall mean aseptic cartons consisting of a high-grade paperboard coated with polyethylene plastic and aluminum foil, excluding milk cartons. Junk Mail shall mean brochures, advertisements, flyers,post cards, greeting cards, window envelopes, and other similar correspondence. Landscape Waste (also referred to as Yard-waste)shall mean hard landscape waste and soft landscape waste. Large Household Item—Yorkville definition only(also known as "Bulk Item"), shall mean any discarded and unwanted large household appliance such as freezers, stoves, trash compactors, washers,dryers, dishwasher,humidifiers, dehumidifiers, microwaves, water softeners,televisions, pianos, organs, tables, chairs,mattresses, box springs, bookcases, sofas and similar furniture. All "white goods" including those containing CFC's (chlorofluorocarbons), shall fit into this definition. White goods containing switches containing mercury, and PCB's (polychlorinated biphenyls) shall not fit into this 15 definition. Large Household Item—Oswego definition only(also known as"Bulk Item"), shall mean any discarded and unwanted pianos, organs, tables, chairs,mattresses,box springs, bookcases, sofas and similar furniture. White goods and other electronic appliances are specifically excluded from Oswego's definition of"bulk items". LDPE shall mean low density polyethylene. Magazines shall mean periodical publications,usually glue bound. Mixed Papers shall mean stationary, various office papers such as; computer paper, xerox paper,note paper, letterhead, and other similar papers. Multiple-Family Dwelling A dwelling containing three(3)or more dwelling units, with one or both of the following: (a) More than one(1) dwelling unit connecting to a common corridor or entrance-way; or, (b) Dwelling unit vertically connected to neighboring dwelling units through shared floors and ceilings. PET shall mean polyethylene terephthalate. Performance Bond shall mean the form of security approved by the City or the Village and furnished by the Contractor as a guarantee that the Contractor will execute the work in accordance with the terms of the Contract and will pay all lawful claims. Processing Center shall mean a location to be maintained or utilized by the Contractor for the purpose of soiling, preparing, and marketing of recyclable materials. Properly-Prepared shall mean materials prepared according to the disposal program restrictions for refuse,yard-waste, and recycling. Processing Costs shall mean all reasonable costs incurred by the Contractor with respect to the collection of recyclables from residents currently receiving curbside scavenger services. Public Awareness Program shall mean a program developed and provided by the Contractor and the City/Village to inform and encourage residents to use the recycling collection services and other waste collection and disposal services of the City/Village. Recyclables or Recyclable Material(s) shall mean, at a minimum, those materials listed on Appendix 2. Recycling shall mean the use, collection, and remanufacture of secondary materials as feedstock for the production of new materials or products. Recycling Containers (bins) shall mean a 64 gallon tote,or a 33-gallon or 94-gallon tote if so acquired by the customer in the manner prescribed in the recycling collection program 16 Refuse shall mean all discarded and unwanted household and kitchen wastes, including but not limited to: food, food residues, and materials necessarily used for packaging, storing, preparing and consuming same,usually defined as "garbage"; and all combustible and non-combustible waste materials resulting from routine domestic housekeeping, including but not limited to: aluminum and steel cans, glass containers, plastic containers, crockery and other containers, metal,paper(of all types), including newspapers, books,magazines, catalogs, boxes and cartons, cold ashes, furniture, furnishings and fixtures,household appliances(all kinds), textiles and leathers, toys and recreational equipment and similar items. For the purposes of this Agreement, the terms "garbage", "refuse", "rubbish", and"waste"shall be synonymous unless otherwise more specifically defined (for example: "yard-waste"). Refuse Sticker shall mean a biodegradable paper stamped with the City or Village name and the Contractor's name and telephone number providing the solid waste services for the City or Village. The sticker shall represent proof of payment for collection and disposal services to be rendered by the Contractor. Residence shall mean all attached single family and detached single family dwelling. Single-Family Dwelling A detached dwelling containing accommodations for and occupied by one(1) family only. Specifications shall mean specifications identified in the Contract. Tote (also referred to as a Toter) A plastic wheeled container'in size of 64 gallon, 33 gallon, or 96 gallon with tight-fitting cover,requiring semi-automatic lifting mechanism for collection. Waste shall mean refuse,recyclables, yard or landscape waste and white goods. Wet-strength Carrier Stock shall mean rectangular-shaped paperboard containers with special coatings to prevent tearing of the containers or smearing of the ink from moisture when refrigerated. White Goods shall mean refrigerators,ranges or stoves (electric or gas), freezers, room air conditioners,water heaters and other similar domestic large appliances. Yard-waste container/unit shall mean a container or unit and may be a kraft paper bag not exceeding thirty(34) gallons of capacity weighing up to fifty(50)pounds. The kraft paper bag shall be of the type specifically intended for landscape waste,being specifically biodegradable and not chemically treated; or a waste container(excluding plastic bags) not exceeding thirty-four(34)gallons of capacity weighing up to fifty(50)pounds; or bundles of hard landscape waste not exceeding two(2) feet in diameter and four(4) feet in length weighing up to fifty(50)pounds. Said bundle to be securely tied with biodegradablenatural fiber twine. Securing with plastic or wire is prohibited. Yard-waste (also known as"landscape waste") shall mean grass clippings, leaves, branches and brush, other yard and garden trimmings, vines, garden plants and flowers, weeds, tree droppings (for example: pine cones and crabapples), and other similar organic 17 waste materials accumulated as the result of the cultivation and maintenance of lawns, shrubbery, vines, trees and gardens. Sod, dirt, Christmas trees, and greenery from wreathes and garlands shall not be considered yard-waste and shall be disposed of as refuse, unless the composting facility will accept it. 34. DESCRIPTION OF THE BASE SOLID WASTE PROGRAM 34.1 Refuse, yard-waste, and curbside recycling services are provided to residences located within the City or Village on a once-per-week basis. 34.2 Yorkville Option A and B -The Yorkville options, being a modified volume based program, based on a monthly fee for pickup of all refuse, consisting of one 33-gallon, 64- gallon tote, or 96-gallon tote, and a $1 charge for each refuse disposal unit beyond the tote,unlimited yard waste and unlimited recycling. As part of program,the contractor shall supply the customer with a tote of a size of the customer's choosing for a cost outlined in Appendix 1. 34.3 Oswego refuse programs—The Village will select one of three solid waste programs. Haulers should bid on each of the following programs as set out below, in Appendix NUMBER. Oswego Option A—Unlimited refuse, unlimited recycling, and limited yard-waste collection. Refuse and recycling shall be collected if it is set out in a thirty- three(33) gallon or less container. A discounted rate schedule for senior residents within the VILLAGE limits will be offered by the CONTRACTOR; to residents age sixty-five(65) and over. Oswego Option B—Modified volume based program, with limited refuse, unlimited recycling, and limited yard-waste collection. Refuse limits per week are two (2)thirty-three(33) gallon disposal units or a CONTRACTOR issued sixty-five(65) gallon toter. The price to the customer for the optional 65-gallon toter shall be outlined in Appendix NUMBER. Each additional disposal unit shall be affixed with a$1 sticker. A discounted rate schedule for senior residents within the VILLAGE limits will be offered by the CONTRACTOR; to residents age sixty-five(65) and over. Oswego Option C - Modified volume based program,based on a monthly fee for pickup of all refuse, consisting of one 33-gallon, 64-gallon tote,or 96- gallon tote, and a$1 charge for each refuse disposal unit beyond the tote, limited yard waste and unlimited recycling. As part of program,the contractor shall supply the customer with a tote of a size of the customer's choosing for a cost outlined in Appendix NUMBER. A discounted rate schedule for senior residents within the VILLAGE limits will be offered by the CONTRACTOR; to residents age sixty-five(65) and over. 34.4 Bulk items as herein defined, are considered subject to collection by the CONTRACTOR, according to the terms and definitions of this contract. Residents with additional material or home improvement projects may contract separately with the CONTRACTOR. The CONTRACTOR will make available 6, 10, 15,20, and 30 cubic yard containers for this purpose. Yorkville Option A and B -Yorkville's bulk item collection shall be for the collection of one(1) bulk item per week fi-om residential units at no 18 additional cost to the resident. Oswego Option A, B, and C - Individual residents will be responsible for contacting the CONTRACTOR to make payment and logistics arrangements for the collection of bulk items,excluding the two (2) amnesty days as described in Section 44.1. 34.5 Yard-waste collection shall begin each year on the 1"collection day in April and end the last collection day in November. 35. SCOPE OF WORK 35.1 The Contractor shall be responsible for performing all work as outlined in the specifications herein and shall provide and furnish all labor,materials, equipment and supplies, vehicles, transportation services, and landfill and compost facility space required to perform and complete the collection and disposal of refuse and yard waste. The Contractor shall also make necessary arrangements with processors required to perform and complete the collection and marketing of recyclables. 35.2 The collection of refuse, yard waste, and recyclable materials shall be a joint program awarded to one firm and cannot be quoted or operated as separate programs. 36. COLLECTION UNITS 36.1 The base unit of service shall be known as a"Collection Unit or Stop". The Contractor shall collect, remove and dispose from every residential building unit, as defined herein, in the City of Yorkville, all refuse, yard-waste and curbside recyclables that may be set out for collection one(1)time each week. 37. GARBAGE AND REFUSE COLLECTION; PREPARATION AND PLACEMENT OF DISPOSAL UNITS 37.1 Toter or can production: Yorkville Option A and B, and Oswego Option C-The CONTRACTOR agrees to provide, at its own expense, one 33-gallon, 64-gallon, or 96-gallon totes to each single-family residence in the City or Village for the purposes of garbage collection. The carts will remain the property of the CONTRACTOR and the CONTRACTOR will be responsible for replacement of carts that become worn or damaged through normal usage. Oswego Option A -All refuse containers(totes, cans, etc.) shall be provided by the customer, at the customer's cost Oswego Option B—All refuse containers (totes, cans, etc.) shall be provided by the customer, at the customer's cost 37.2 All GARBAGE and REFUSE as herein defined that is designated for collection and disposal hereunder must be placed in one of the following containers: 1) the provided totes 2) a water-tight metal or plastic reusable waste container no larger than thirty-three(33) gallons in capacity and no smaller than fifteen(15) gallons in capacity 3) a heavy duty bag no more than 33-gallons in capacity and less than 50 pounds in weight, which is securely fastened 19 37.3 Cans, containers, and/or heavy duty bags must be placed at the curb or roadway or in the alley(if designed by the CONTRACTOR). 37.4 All residences receiving the aforementioned services shall be required to prepare all materials for collection and/or disposal into proper"disposal units". The CONTRACTOR will be required to collect only properly prepared disposal units. 37. 5 For modified volume-based programs (Yorkville Option A and B, Oswego Option B and C) Residents will be allowed to place unlimited amounts of disposal units at the curb for collection and disposal provided that a disposal sticker has been attached to each unit above and beyond the disposal units covered in the monthly fee. 37.6 Properly prepared refuse shall be placed as close to the roadway as practicable without interfering with or endangering the movement of vehicles or pedestrians or snow plowing operations. The CONTRACTOR shall return all containers at each pick-up location to the curbside or adjacent to the right-of-way of paved or traveled City or Village roadways. Containers will be placed, not thrown, and securely placed in such a manner that they are not left lying on their sides or in a manner that would allow roadway interference of vehicle and/or pedestrian traffic. Any contents spilled by CONTRACTOR on the parkways,premises, or streets are to be cleaned up in a workmanlike manner. 38. ACCEPTABLE/UNACCEPTABLE MATERIAL 38.1. UNACCEPTABLE MATERIAL: Residents shall not set out for disposal and the CONTRACTOR shall refuse to accept for regular collection: hazardous waste materials, radioactive materials,poisons, liquid waste,paint or similar products,acids,used motor oils, or any other material that the CONTRACTOR is legally unable to accept. 38.2 ACCEPTABLE MATERIAL: All refuse normally produced by residential properties shall be accepted for regular collection including but not necessarily limited to: bulk items,household fixtures, appliances, furniture and yard-waste. 39. EXAMINATION OF SERVICE AREA 39.1 It is the responsibility of the Contractor to be completely informed of all conditions under which service is to be performed, the service area, and all other relevant matters pertaining to the collection services as specified herein, including,but not limited to,type of housing,population density, roads,traffic patterns,required collection procedure, labor requirements, and any other factor which would effect the execution and/or completion of the work covered by the contract. 40. ALTERNATIVES AND DEVIATIONS 40.1 The specifications included in this package describe existing services which the City and Village believes are necessary to meet performance requirements of the City and Village and shall be considered the minimum standards expected of the Contractor. 40.2 Other alternatives from the specifications in Section III may be indicated if the proposed alternatives are equal to or greater than what is required by these specifications. All alternatives shall be separately listed, and a justification for each shall be stated. The Contractor shall use Appendix 3, Schedule of Alternatives and Deviations, for listing other alternatives. 20 40.3 If the Contractor is unable to meet any of the specifications as outlined herein,it shall also separately list all requested deviations from the specifications, with justifications attached for each deviation.The Contractor shall use Appendix 3, Schedule of Alternatives and Deviations, for listing proposed deviations. 40.4 If the Contractor does not indicate alternatives to or deviations from the specifications, the City and Village shall assume it is able to fully comply with these specifications. The City and Village, individually, shall be the sole and final judge of compliance with all specifications. 40,5 The City and Village, individually, further reserves the right to determine the acceptability or unacceptability of any and all alternatives or deviations The City and Village, individually, shall also be the sole and final judge as to whether any alternative or deviation is of an equivalent or better quality of service. 41 CHRISTMAS TREE COLLECTION 41.1 The CONTRACTOR will provide curbside collection service of live Christmas trees two (2) weeks during the 1 sc and 2nd full week in January each contract year. It will be the responsibility of the CONTRACTOR to either recycle or correctly dispose of live Christmas trees. There will be no cost to the City and Village for this service. The CONTRACTOR and the City and Village will work together to educate the public with respect to the condition of the trees before they will be collected. Christmas trees will be accepted provided they are free of all ornamentation, including tinsel,garland and lights. If disposable tree bags are used, a refuse sticker must be affixed to the plastic bag. Christmas trees placed at the curb during the two-week special collection period shall be recycled. Recycling shall consist of taking the Christmas trees to a compost site to be chipped,mulched or composted. The CONTRACTOR shall provide the name and location of the compost site in accordance with Appendix 6. 42. YARD-WASTE/BUNDLED BRUSH COLLECTION 42.1 Yard-waste collection programs Yorkville Option A and B -As a part of yard-waste collection, all eligible households located within the City's corporate boundaries shall be provided weekly yard-waste and bundled brush collection in an unlimited amount. All yard waste materials must be placed in"Kraft"paper bags designed and sold specifically for the collection and disposal of yard waste. All bundled brush must not exceed four(4) foot length,with each individual bundle not to exceed excess weight of fifty(50)pounds. Resident customers placing bundled brush out for collection will be required to bundle brush with biodegradable natural fiber twine(plastic or wire is prohibited). Bundled brush will be collected on regular refuse service days during the yearly period of time established, (April 1 st through the last collection day in November). Oswego Option A, B and C -As a part of yard-waste collection,all eligible households located within the VILLAGE's corporate boundaries shall be provided weekly yard-waste and bundled brush collection. All yard waste materials must be placed in"Kraft"paper bags designed and sold specifically for the collection and disposal of yard waste. Each"Kraft" paper bag will have a yard waste sticker attached prior to collection. All bundled brush must not exceed four(4) foot length, with each individual 21 United City of Yorkville and Village of Oswego bundle not to exceed excess weight of fifty(50) pounds. Resident customers placing bundled brush out for collection will be required to bundle brush with biodegradable natural fiber twine(plastic or wire is prohibited). Each bundled brush will have a yard waste sticker attached prior to collection. Yard-waste and Bundled brush will be collected on regular refuse service days during the yearly period of time established, (April 1 st through the last collection day in November). There will be two (2) amnesty days in a calendar year as described in Section 44.1 of this contract when unlimited yard waste and bundled brush will be collected at no charge to resident. 43. RECYCLABLE MATERIAL PROGRAM 43.1 The CONTRACTOR agrees to provide, at its own expense, one 33-gallon, 64-gallon, or 96-gallon tote to each single-family residence in the City and Village for the purposes of recycling collection. The carts will remain the property of the CONTRACTOR and the CONTRACTOR will be responsible for replacement of carts that become worn or damaged through normal usage. 412 The City's and Village's recyclable material program shall remain voluntary on the part of any person receiving residential scavenger service as covered under this contract. The Contractor shall, however, provide for the collection and disposal of all recyclable material placed for collection in accordance with the terms of this Contract. The Contractor shall provide for the collection and disposal of recyclable material at no additional cost to customers receiving residential scavenger service as covered under this contract. The cost of recycling collection and disposal services has been built into the rates and charges otherwise provided for in the Contract for collection of refuse and yard- waste. 43.3 Revenue collected from the sale of recyclable materials shall be handled in the following manner: Yorkville Option A—AlI revenue collected fi•om the sale of recyclable material shall be the property of the Contractor. Yorkville Option B—All revenue collected from the sale of recyclable material shall be the property of the City. Oswego Options A, B and C - All revenue from fair market value actual residential recycle commodity rebates after fees (handling, transport, residual,moisture); for the first two hundred (200) tons each month collected by the CONTRACTOR within the VILLAGE of Oswego will be retained by the CONTRACTOR. All actual gross revenue rebates above two hundred (200)tons a month collected on an annual average will be split between the VILLAGE and the CONTRACTOR at a rate of fifty percent (50%) throughout the term of the contract. The CONTRACTOR shall have representatives available to participate in community-sponsored events promoting environmental awareness. 22 United City of Yorkville and Village of Oswego 43. 4 The Contractor shall have representatives available to participate in community- sponsored events promoting environmental awareness. 43.5 The method in which the recyclables are to be generally sorted for collection by the household shall be commingled within the recycling container(s). 43.6 The Contractor shall specify the manner in which the recyclables are to be collected and sorted by the Contractor at the curbside; i.e. curb-sort, sorting at an intermediate processing facility, and the like. The Contractor will be responsible for cleaning up any material that has spilled as a result of the collection process. 43.7 The Contractor shall allow for a tagging system for recyclables not collected and must provide a simple explanation as to why the recyclable material(s) were not picked up, including,but not limited to,the following: contaminants, improper preparation; materials not accepted in program: refuse and/or yard-waste mixed with recyclables; or some combination thereof. The Contractor shall submit an example of the tagging system to be used. Recyclable materials that were rejected shall be returned to the container and not left on the street or parkway areas. 43.8 The Contractor shall purchase and maintain a reasonable supply of recycling totes, for residential scavenger service to cover replacement for lost,damaged and stolen containers, and for customers desiring additional recycling capacity. The City and Village, individually,reserves the right to approve the type of containers purchased by the Contractor. 43.9 The Contractor shall pick up all recyclable material placed in the recycling totes, the recycling containers supplied by the Contractor,or any other recycling containers used by the customer. If, for operational purposes, the Contractor has difficulty identifying recycling containers used for recycling purposes, the Contractor shall provide free of charge, a recycling sticker or other identification mechanism to be placed on the various recycling containers used for collection of recyclable material. 43.10 The Contractor shall provide the name and location of the processing facility, as well as the proposed buyer/market for recyclable materials as set forth in Appendix 6. In the event that an alternative site is preferred by the City or Village, the Contractor shall use the alternative site location provided that any changes in the costs for collection and processing created by the use of such site will be negotiated between the City or Village and the Contractor prior to its use. 43.11 The City and the Village, individually, reserves the right to accept or reject any or all suggested categories, which may be offered for collection in the residential recycling program. The City and the Village,individually, also reserves the right to phase in at a later date, any material(s)which the Contractor has indicated an ability to collect but which the City or the Village has determined not to add to the collection program, or to phase in any material(s) that the Contractor may not presently offer but will be able to offer sometime during the term of the Contract. The basis for determining cost of adding 23 United City of Yorkville and Village of Oswego materials at a later date will be based on evidence supplied by the Contractor specifically justifying additional cost due to collection, administration,profit, and processing(minus revenue)only. 44. AMNESTY DAY 44.1 The CONTRACTOR shall provide for a spring and fall curbside collection of additional refuse,yard-waste and bulk items as defined herein,on a date(s)that is mutually agreed upon between the CONTRACTOR and the CITY and the Village, individually. In addition,the CONTRACTOR will collect WHITE GOODS and up to 4 automobile tires during the scheduled Amnesty Day. All rims must be removed from the tires prior to collection. There shall be no additional charge to the residents for the clean up and additional BULK ITEMS and WHITE GOODS that will be accepted during the designated clean-up week and stickers will not be required. 45. COLLECTION FROM MUNICIPAL FACILITIES 45.1 At no additional cost, the Contractor shall collect, transport, and dispose of all refuse, yard-waste and recyclables from all municipal-owned facilities as set forth in Exhibit B. The Contractor shall furnish, at no additional cost to the City or the Village, at each municipal building served, containers for refuse, yard-waste and recyclables as requested by the municipality's Designated Representative, with the size to be agreed upon. The City and the Village reserves the right to request such containers, in addition to, or increase the size of normal containers, on a permanent or temporary basis. If requested by the City or the Village, any and all containers furnished by the Contractor shall be equipped with non-removable hinged covers or lids. Collection and disposal services by the Contractor will be as often as necessary each week, as set forth in Exhibit B. 46. STICKER DESIGN AND DISTRIBUTION 46.1 The CITY and the Village, individually,have the sole authority to approve or disapprove the design and construction of the CONTRACTOR's stickers. Stickers must be of an approved color, which should be clearly visible at dawn or at dusk by drivers,and which said color should be changed periodically to prevent counterfeiting. The paper used shall be biodegradable and shall contain glue backing that will adhere in sub-zero temperatures as well as in extreme heat. The stickers shall contain the CONTRACTOR's name and telephone number, state the name of the municipality and be consecutively numbered for record keeping and balancing purposes. The CONTRACTOR will deliver stickers to retail outlets and the CITY or Village upon request. 46.2 The CONTRACTOR shall be responsible for the printing,distribution,and sale of an ample and always available supply of waste stickers. The CONTRACTOR shall arrange for local retail outlets to aid in the sale of the stickers. The CITY and Village also may act as a disposal sticker retailer for the CONTRACTOR. 47. [Section purposefully omitted] 48. BILLING PROCEDURES 48.1 The CONTRACTOR shall bill the City or Village individually for all serviced UNITS 24 United City of Yorkville and Village of Oswego within the respective municipality. The City and the Village, individually, shall provide the contractor with the number of occupied UNITS within the municipality on a monthly basis. 49. MONTHLY REPORTING 49.1 The Contractor shall prepare and submit to the City and the Village a monthly refuse, yard-waste and recycling material report, due by the 25`h of the following month. The report shall include the following information for all residential scavenger service in each municipality covered under this contract: 49.2 Refuse- Total weight in tons and total volume in compacted cubic yards of refuse land- filled each month; Number of white goods collected each month; Tipping fee charge per ton at the landfill site; Naive and location of the landfill facility and/or transfer station used by the Contractor; and, Copy of all complaints filed by the City and Village customers during the month. 49.3 Yard-waste- Total volume,in compacted cubic yards, of yard-waste collected;Tipping fee charge per compacted cubic yard at the compost facility; Name and location of the compost facility used by the Contractor; and, Copy of all complaints filed by the City and Village customers during the month. 49.4 Recyclable Material - Weekly set-out rate; Monthly participation rate(total number of set-outs divided by the number of homes/dwelling units included in the collection service);Total weight, in pounds, of recyclable materials collected; Revenue received by the Contractor for the sale of recyclables; Tipping fee savings (total weight of recyclable materials collected in tons multiplied by the tipping fee charge per ton at the landfill site); Name and location of processing facility used by the Contractor; and, Copy of all complaints filed by the City and Village customers during the month. 50. CONSUMER EDUCATION 50.1 Upon request,the Contractor agrees to provide City and Village residents with such educational materials as the City and Village, individually, deems necessary. Educational materials may include notices to be left at resident's property as well as literature describing in detail the refuse,recycling and yard-waste collection program. There shall be no cost to the City or the Village or its residents for the printing and distribution of any consumer education materials. 51. TITLE TO WASTES 51.1 All refuse, yard-waste, and curbside recyclables collected shall belong to the Contractor as soon as the same is placed in the Contractor's vehicle. 52. DISPOSAL 52.1 All refuse and yard-waste collected shall be removed from the City and Village by the Contractor as soon as it has been collected;but in any event, not later than noon of the date following collection, and shall not be disposed of in violation of any state, federal or county laws or regulations. 25 United City of Yorkville and Village of Oswego 53. RATES AND SPECIAL RATES 53.1 For any services required to be performed under this Contract, the charge shall not exceed the rates as fixed by the Contract and set forth in Appendix l attached hereto and made a part hereof. For items not otherwise provided for by the Contract document, and requiring special handling due to size, weight, type of material or method of placement, the charges are to be negotiated between the Contractor and the resident customer for collection and disposal into a landfill or processing facility. 54. SPECIAL& EMERGENCY COLLECTIONS 54.1 The Contractor shall offer special curbside collection service for large quantities of refuse including, but not limited to, construction and demolition debris, and move-in or move- out clean-up rubbish. Such services shall be an advance arrangement with the Contractor at the resident customer request. The collection cost for such services shall be based upon cubic yards and the resident customer shall make payment directly to the Contractor. The Contractor agrees to provide free dumpsters (sizes 1 yard through 30 yard as requested by the City and Village) for refuse and recycling collection during the City's annual Hometown Days, 0 of July Parade and celebration in the park, and other City or Village managed special events.. The City or Village and the Contractor may mutually agree to emergency pick-up services for disasters including, but not limited to, flood, wind and snow. 55. SCHEDULE AND TIME OF COLLECTIONS 55.1 The City and Village shall be divided into collection areas and a regular weekday collection shall be assigned to each area. A map of the City and the Village,designating collection areas shall be made a part of this contract and attached hereto as Exhibit A. 55.2 The schedule shall not be changed without first obtaining consent fi-om the City Administrator, or Village Administrator, and not without giving a minimum of thirty(30) days written notice to all parties affected by the change. The City or Village may, at its discretion, waive the minimum time limits required. This waiver must be in writing and signed by the City or Village designee. The Contractor will be required to publish an advertisement twice per week in two separate weekly issues of the local newspapers, no earlier than 60 days prior to the change,with the last advertisement to be no later than fifteen(15) days prior to the schedule change. Failure of the Contractor to maintain said collection schedule shall be considered a breach and default of the contract and grounds for immediate termination of the contract. 55.3 In no case shall collection commence prior to 6:00 a.m. or continue past 7:00 p.m. on any day during the term of the contract. The collection schedule shall not include Saturday or Sunday as a regular collection day for any area in the City. 56. HOLIDAYS 56.1 Collection normally falling on the following holidays may be rescheduled for the first working day following the legal holiday, or on Saturday, as necessary, for that week only: 26 United City of Yorkville and Village of Oswego New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day 56.2 The Contractor agrees to inform the City and its residents of changes in normal collections due to holidays by notification through at least two local media outlets or establish a permanent holiday schedule or plan to be printed within the refuse literature. 57. SCHEDULE ADHERANCE 57.1 If, at any time during the term of this contract, the Contractor shall collect any section of the City or the Village on a day other than the scheduled day,the Contractor shall immediately notify the respective municipality that he is in violation of the contract. If a similar violation should occur more than once within the three week period following the week of the original violation, the City or the Village will notify the Contractor by certified mail and withhold any further payment that may be due under the contract until the Contractor has furnished evidence satisfactory to the City or the Village that the Contractor has taken necessary actions and precautions to prevent further violations. The City or Village may determine that this second or subsequent collection violation as a breach of contract, and therefore the City and the Village reserves the right to terminate the contract. Delays that are occasioned by holidays, or by daily(any 24-hour period) precipitation of four(4) inches or more of rain, or eight (8)inches or more of snow, may not be considered as violations. The City Administrator, Village Administrator or the shall be the judge of whether delays constitute a violation, or not. 58. PLACE OF PICK-UP 58.1 The Contractor is responsible for the public streets,or properly wavered private street curbside pick-up of all residential locations as well as designated locations as requested by the City or Village. 59. REPLACEMENT DAMAGE 59.1 The Contractor is responsible for damages resulting from its careless handling of any receptacle. The Contractor at no extra charge to the user shall replace all containers, which suffer damage caused by the Contractor. If the original container was supplied by the CONTRACTOR,the containers so supplied shall remain the property of the CONTRACTOR. If the original container was supplied by the resident, then the replacement container shall be the property of the resident. 60. COLLECTION VEHICLES 60.1 All vehicles used for collection purposes, except those exempted by other provisions of these specifications, shall have fully enclosed bodies with self-contained mechanisms to load and compress the material collected. These vehicles must be modern,neat,rear, front, or side-loading packer-type motor trucks,have entry for refuse into the vehicle's collecting body. All vehicles shall be kept watertight to prevent leaking, shall be kept closed except during collections along collection route. All equipment used by the Contractor shall be painted with no rust showing on the cab, chassis or body. Vehicles must be kept in clean, sanitary and quiet operating condition. Vehicles must at all times 27 United City of Yorkville and Village of Oswego be supplied with brooms and necessary items to provide for immediate clean up of any litter or mess, which may result from leaking, spilling or blowing during collection procedures. Vehicles shall be clearly labeled with the fine's name, address, and telephone number and have a vehicle identification number printed clearly on each and every vehicle. However, if the Contractor desires to use a vehicle of larger capacity, specific written approval of the specific vehicle shall be required from the City's or the Village's Designated Representative, after an actual demonstration of the vehicle on the streets of the respective municipality. Overweight vehicles are the responsibility of the Contractor. Contractor is required to comply with weight requirements and safety requirements as established by Illinois Law or City or Village Ordinances for vehicles, vehicle operators and specialty equipment. 61. EMPLOYEES 61.1 The Contractor shall undertake to perform all disposal services rendered in a neat, orderly and efficient manner; to use care and diligence in the performance of this contract; and to provide neat, orderly and courteous personnel on its crews. The Contractor shall agree to prohibit any drinking of alcoholic beverages or use of illegal drugs or drugs which impair the ability of the employee or agent to safely and adequately perform his or her(drivers and crew members)job while on duty or in the course of performing their duties under this contract. The Contractor shall also agree to ensure that each employee driving a vehicle shall at all times carry a valid operator's license for the type vehicle he/she is driving. The Contractor's employees will be attired, at all times, in a professional-type manner. These specifics will be agreed upon between representatives from the Contractor and the City or Village Designated Representative. 62. ACCIDENT PREVENTION 62.1 Precaution shall be exercised at all times for the citizens, employees and property. The safety provisions of all applicable laws and building and construction codes shall be observed. Machinery, equipment and all hazards shall be guarded or eliminated in accordance with the safety provisions of the manual of Accident Prevention in Construction,published by the Associated General Contractors of America,to the extent that such provisions are not in contravention of applicable law. 63. COMPLAINT PROCEDURE 63.1 All complaints received by the Contractor shall be given prompt and courteous attention. The City and the Village, individually and the Contractor will agree upon a formalized complaint form to be filled out by the Contractor each and every time a customer contacts the Contractor with a complaint. It will be the Contractor's responsibility to have the complaint forms, on NCR(no carbon required)paper,printed and available for use by the Contractor prior to the commencement of this Contract. The Contractor will supply the City and the Village with sufficient NCR forms for logging of complaints by City and Village staff. Any complaint received by the City or the Village shall be immediately communicated to the contractor. The Contractor is required to supply the City with copies of all complaint forms within five(5)business days of a complaint being made, indicating thereon the resolution thereof 28 United City of Yorkville and Village of Oswego 63.2 The Contractor shall provide the City and the Village with name, phone number, and email address for an individual to serve as point person for purposes of City staff contact with the Contractor. 64. COMPLAINTS 64.1 Where any dispute arises between a resident/customer and the Contractor, as to the manner or placing of containers for collection or preparation of recyclable materials, or the nature of the Contract or the like, the Contractor agrees that in the specific instance collection will be immediately made even though in its opinion, the customer is in error; and that it will immediately report the same to the City's or the Village's Designated Representative so that the City or the Village and the Contractor may resolve the dispute, if possible,before additional collection becomes necessary. The intent of this paragraph is to avoid disputes/disagreements between the customers and the Contractor's employees, and to permit disputes/disagreements to be handled by mutual discussion between the Contractor and the City or the Village. If a missed pick up is reported by the City or a customer to the Contractor, the Contractor shall collect the refuse,recyclable material or yard-waste fiom such customer within on(1) business day of notification. All complaints other than missed pickups shall be resolved to the satisfaction of the City or the Village within two (2)business days. As noted above, the Contractor shall supply to the City and the Village an NCR copy of the complaint form for each and every complaint and on which the nature of the complaint and the disposition is clearly noted. The Contractor shall cooperate with the City and the Village in minimizing complaints from customers. Continued unreasonable complaint levels, as determined by the City or the Village, or failure of the Contractor to carry out any of its contractual obligations such as, but not limited to,rude treatment,messy pickups,damage to persons or property and early start-up may be due cause for the City or the Village to terminate this Contract after notice and an opportunity to be heard. 65. CUSTOMER VIOLATIONS OF MUNICIPAL CODE 65.1 The Contractor shall have the right to notify any customer of noncompliance with the applicable Yorkville or Oswego code provisions concerning the handling or disposal of solid waste as those same may apply to such customers. The Contractor shall report any continuance of any such noncompliance to the respective City or Village. 66. NEW CUSTOMERS 66.1 The Contractor agrees to provide service immediately to all new customers, even if the new customer neglected to first notify or request collection services. The City and Village agrees to make every effort possible to alert the new customer to the collection procedure for refuse,recycling and yard-waste. 67. EXCLUSIVE GRANTANTENT 67.1 The City and the Village, individually, agrees that in consideration of the faithful performance of the obligations herein undertaken by the Contractor,the City and Village does, by execution of this Contract pursuant to City Code, give and grant to the respective Contractor, for the term of this Contract only, the sole and exclusive Class A 29 United City of Yorkville and Village of Oswego License to collect and dispose of all residential solid wastes. The Contract shall include all residences (attached single-family and detached single-family as defined herein) and municipal facilities as required within the corporate boundaries of the City of Yorkville or the Village of Oswego. This grant expressly includes the right and duty to service any land annexed to the City or Village where new residences or municipal buildings have been constructed during the term of this Contract. Service will be provided on the same terns as set forth herein. The City and Village shall communicate any changes to the corporate boundaries or service area resulting from annexations,zoning actions,site plan approvals, construction, etc., to the Contractor. It is the intent of this Contract to obtain, throughout its tern, clean, courteous, well scheduled, and well-executed collection and disposal or processing of refuse,recycling and yard-waste from properties in the City of Yorkville and the Village of Oswego. While the City and Village recognize that any collection service involves minor customer operating problems,the intent of this Contract is to ensure that any such operating problems are minimized to the extent possible and corrected as soon as possible. 68. QUALIFICATIONS/REFERENCES 68.1 The Contractor shall provide at least five(5) references of"like"public agencies with current contacts in accordance with Appendix 4 and shall indicate if appropriate, which municipality has implemented a volume-based program. Contractor shall complete the attached Appendix 6 listing its qualifications. 69. PROPOSAL SECURITY 69.1 Each proposal shall be accompanied by proposal security, which shall be in the form of a certified check or a bank cashier's check in the amount of five thousand dollars ($5,000), made payable to the City of Yorkville,and($5,000)made payable to the Village of Oswego. Proposals submitted without the required security shall be rejected. After formal written notification by the City or Village that a contract award decision has been made, the proposal security of the successful Contractor shall be forfeited to the City or Village in the event that the Contractor shall withdraw its proposal, or neglect or refuse to enter into a contract and required bond, and the Contractor shall be liable for any damages the City may thereby suffer. 69.2 Proposal securities shall be released as follows: (1)The successful Contractor's security shall be retained until the required performance bond ($500,000.00) has been furnished; (2) Proposal securities of the proposing Contractors shall be held until the successful Contractor's performance bond has been furnished, at which time the checks will be promptly returned to the unsuccessful Contractors 70. TERM OF CONTRACT 70.1 Yorkville program -The term of the Contract will be four(4) years and nine(9)months years, and shall commence at 12:01 a.m. on August 1, 2012 and shall remain in full force and effect through termination at 11:59 p.m. on April 30, 2017. Upon request, the City may exercise an option to extend the contract term for an additional two (2) year period ending at 11:59 p.m. on April 30, 2019. The Contractor may negotiate in good faith,on request of the City, for an extension to the contract,provided that the contract extension 30 United City of Yorkville and Village of Oswego is approved by the City Council no later than one hundred twenty(120) days before the termination of the existing contract. Oswego Options A, B, and C—For all Oswego Options, the Village desires quotes on two different Contract terms. The first desired quote for Contract term will be for two(2) years and nine(9)months, and shall commence at 12:01 a.m. on August 1, 2012 and shall remain in full force and effect through termination at 11:59 p.m. on April 30,2015. The second desired quote Contract term will be for four(4)years and nine(9)months, and shall commence at 12:01 a.m. on August 1, 2012 and shall remain in full force and effect through termination at 11:59 p.m. on April 30, 2017. The Village shall choose the length of the Contract term upon acceptance of a proposer. 71. STICKER REFUND 71.1 At the end of the Contract term, should the City or the Village select a different scavenger service,the Contractor agrees to refund to all customers, retailers and the City and Village, the full purchase price of all refuse/yard-waste stickers returned to the Contractor within one hundred twenty(120)days after the end of such term. 72. PERFORMANCE BOND 72.1 The Contractor shall provide a performance bond issued by a surety in an amount of $500,000 to each of the the City and the Village. 73. EMERGENCIES 73.1 The Contractor agrees that should any emergency arise by reason of storin, tornadoes, or other act of God which require additional hauling equipment by the City or the Village, the Contractor's equipment shall be placed at the disposal of the City or Village upon request for such temporary use,provided that upon such use the City or the Village shall pay the operating cost of such equipment and labor as it is used. The City and the Village, individually, reserves the right to direct which disposal sites are to be used during an emergency. 74 LOCAL IMPROVEMENTS 74.1 The City of Yorkville and the Village of Oswego reserves the right to construct any improvement or to permit any construction in any street,which may have the effect for a time of preventing the Contractor from traveling his accustomed route or routes for collection. The Contractor shall, however, by an acceptable method, continue to collect the refuse, yard-waste and recyclables to the same extent as though no interference existed upon the streets formerly traveled. This shall be done without extra cost to the City of Yorkville or the Village of Oswego. 75. TAXES, LICENSES & PERMITS 75.1 The Contractor shall pay all sales, use, property, income, and other taxes that are lawfully assessed against the City, Village or the Contractor in connection with the Contractor's facilities and the work included in this Contract, and shall obtain and pay for all licenses, permits, certificates of authority, and inspections required for the work. The Contractor- shall furnish to the City and the Village satisfactory evidence that it has all permits, 31 United City of Yorkville and Village of Oswego licenses, and certificates of authority required to operate for the term of this contract. 76. DEFAULT 76.1 If the Contractor fails to observe the established schedule for more than two (2) consecutive working days, and in the opinion of the City's or Village's Designated Representative, there has not been sufficient cause to justify such lack of observance, the City or the Village, respectively,shall serve notice, either personally or by affixing such notice to the local premises of the Contractor,that this contract shall be in default if the Contractor does not take action to re-establish the schedule within twenty-four(24)hours of said notice. If at the end of the twenty-four(24)hour period,the Contractor has not made the necessary corrections, the City or the Village shall take such steps as are necessary,to provide services according to the collection schedule submitted by the Contractor. The Contractor will be liable for any costs of such steps from the date of the notice of default. If deemed necessary by the City's or Village's Designated Representative,the City or the Village shall have the right to take over all equipment and facilities of the Contractor for a period of up to one-hundred-twenty(120) days from the date of notice of default. 77. STRIKES/FORCE MAJEURE 77.1 The Contractor shall be required to file proof with the City Administrator and Village Administrator,or their designee that it has a "no strike" provision for the duration of all collective bargaining agreements with its workers. Upon execution of any new agreement, the Contractor shall forward to the City Administrator and Village Administrator within thirty(30) days thereafter,proof that said agreement also contains a "no strike" clause. 78.2 In the event that the Contractor shall fail to collect,remove and properly dispose of the waste in accordance with the terms of this contract, for a period of five(5)business days or more, the CITY or Village,may, at its option,cause such waste to be collected and disposed of by any reasonable means available to the CITY or the Village, and the cost thereof may be charged against the Contractor and the performance bond furnished by the Contractor. The foregoing option shall not be available to the CITY or the Village if the Contractor's failure so to collect and remove waste for the period was due to unusual weather conditions, or some other"act of God," which rendered such collection and removal impossible to perform. The Contractor shall not be liable for the failure to perform its duties if such failure was caused by a catastrophe,riot, war, government order or regulation, fire,accident or any similar contingency beyond the reasonable control of the Contractor. "Act of God" does not include any strike, sympathy strike, slowdown, sit-down,stoppage of work,refusal to perform overtime,mass absenteeism, refusal to cross a picket line or any other similar concerted action or intentional interruption or disruption of the operations of the Contractor by Contractor's own employees (the foregoing collectively referred to as "labor dispute"),provided,however, that in the event that the CITY or the Village exercises its option under this Article to collect and dispose of waste by other reasonable means because of the Contractor's failure to perform due to a labor dispute, the total amount charged against the Contractor by the CITY or Village can only be an amount which is in excess of the total amount that the CITY or Village would have otherwise paid to the Contractor for collection over the duration of the labor dispute. The CONTRACTOR shall promptly notify the CITY and Village in writing of any 32 United City of Yorkville and Village of Oswego event covered by this Section and the date,nature and cause thereof Such notice shall indicate the anticipated extent of such delay and the obligations under this Agreement to be affected thereby 33 United City of Yorkville and Village of Oswego IV. PROPOSAL/CONTRACT FORM ***THIS PROPOSAL, WHEN ACCEPTED AND SIGNED BY AN AUTHORIZED SIGNATORY OF THE CITY OF YORKVILLE,SHALL BECOME A CONTRACT BINDING UPON BOTH PARTIES. Entire Block Must Be Completed When A Submitted Bid Is To Be Considered For Award PROPOSER: Veolia ES Solid Waste Midwest, LLC Date: 04/09/11 Company Name Bob.Pfister @veoliaes.com 1660 Hubbard Avenue, 1st Floor Email Address Street Address of Company Bob Pfister Batavia, Illinois 60510 Contact Name(Print) City, State, Zip (630) 587-8282 (6 3 0) 587-8282 24-Dour Telephone Business Phone %� / (630) 761-3105 Sign to e of ficer, Partner or Fax Sole Pr prie James M. Rooney Print Name&Title ATTEST: If a Corporation Regional Vice President Signature Municipal Marketing Mgr. CITY OF YORKVILLE or VILLAGE OF OSWEGO: ATTEST: Authorized Signature Signature of City/Village Clerk Title Date Date In compliance with the specifications, the above-signed offers and agrees, if this Proposal is accepted within 90 calendar days from the date of opening, to furnish any or all of the services upon which prices are quoted, at the price set opposite each item, delivered at the designated point within the time specified above. 34 United City of Yorkville and Village of Oswego VENDOR W-9 REQUEST FORM The law requires that we maintain accurate taxpayer identification numbers for all individuals and partnerships to whom we make payments, because we are required to report to the I.R.S. all payments of$600 or more annually. We also follow the I.R.S. recommendation that this information be maintained for all payees including corporations. Please complete the following substitute W-9 letter to assist us in meeting our I.R.S. reporting requirements.The information below will be used to determine whether we are required to send you a Form I099. Please respond as soon as possible, as failure to do so will delay our payments. BUSINESS(PLEASE PRINT OR TYPE): NAME: Veolia ES Solid Waste Midwest, LLC ADDRESS: 1660 Hubbard Avenue. 1st Floor CITY: Batavia: Illinois 60510 STATE: Illinois Zip:_6 0 510 PHONE: (630) 587-8282 FAX:_ (630) 761-3105 TAX II)#(TIN): 76-0839612 (If you are supplying a social security number, please give your full name) REMIT TO ADDRESS(IF DIFFERENT FROM ABOVE): NAME: Same ADDRESS: CITY: STATE: zip: TYPE OF ENTITY(CIRCLE ONE): -individual —SQ1e�aQpr'eto •Government Agency •LLP(Limited Liability Partnership) •LLC(Limited Liability Corporation) • Medical -Partnership •Charita le/Nonpro, •Incorporated -Other(Please describe) SIGNATURE: DATE: 0 4 9 11 35 United City of Yorkville and Village of Oswego PROPOSER'S CERTIFICATION (page 1 of 3) Solid Waste Collection Veolia ES Solid Waste With regard to RFP , proposer Midwest, LLC hereby certifies (Name of Project) (Name of Proposer) the following: 1. Proposer is not barred from bidding this contract as a result of violations of Section 720 ILCS 5/33E-3 (Bid Rigging) or 720 ILCS 5/33E-4 (Bid-Rotating); 2. Proposer certifies that it has a written sexual harassment policy in place and is in frill compliance with 775 ILCS §12-105(A)(4); 3. Proposer certifies that not less than the prevailing rate of wages as determined by the City of Yorkville or Village of Oswego, Kendall County or the Illinois Department of Labor shall be paid to all laborers, workers and mechanics performing work for the respective municipality. All bonds shall include a provision as will guarantee the faithful performance of such prevailing wage clause. Proposer agrees to comply with the Illinois Prevailing Wage Act, 820 ILCS 130/1 et sect., for all work completed. Proposer agrees to pay the prevailing wage and require that all of its subcontractors pay prevailing wage to any laborers, workers or mechanics who perform work pursuant to this contract or related subcontract. Proposer and each subcontractor shall keep or cause to be kept an accurate record of names, occupations and actual wages paid to each laborer, workman and mechanic employed by the Proposer in connection with the contract. This record shall be sent to the City and Village on a monthly basis along with the invoice and shall be open to inspection at all reasonable hours by any representative of the City, Village, or the Illinois Department of Labor and must be preserved for four(4) years following completion of the contract. Proposer certifies that proposer and any subcontractors working on the project are aware that filing false payroll records is a class B misdemeanor and that the monetary penalties for violations are to be paid pursuant to law by the proposer, contractor and subcontractor. The City and the Village shall not be liable for any underpayments. If applicable: Since this is a contract for a fixed public works project,as defined in 820 ILCS 130/2, Contractor agrees to post at the job site in an easily accessible place, the prevailing wages for each craft or type of worker or mechanic needed to execute the contract or work to be performed. 4. Proposer certifies that it is in full compliance with the Federal Highway Administrative Rules on Controlled Substances and Alcohol Use and Testing,49 C. F.R. Parts 40 and 382 and that all employee drivers are currently participating in a drug and alcohol testing program pursuant to the Rules. 5. Proposer further certifies that it is not delinquent in the payment of any tax administered by the Department of Revenue, or that Proposer is contesting its liability for the tax delinquency or the amount of a tax delinquency in accordance with the procedures established by the appropriate Revenue Act. Proposer further certifies that if it owes any tax payment(s) to the Department of Revenue, Proposer has entered into an agreement with the Department of 36 United City of Yorkville and Village of Oswego PROPOSER'S CERTIFICATION (page 2 of 3) Revenue for the payment of all such taxes that are due, and Proposer is in compliance with the agreement. BY: James M. Rooney roposer's Authorized Agent 7 6 0 0 8 1 3 9 1 6 1 1 1 2 FEDERAL TAXPAYER IDENTIFICATION NUMBER or N/A Social Security Number Subscribed and sworn to before me this day of Poi:! 202. OFFICIAL SEAL, NOTARY P 1IL S RITE TE OF ILLINOIS f.�-. _...._..,.... MY COMMISSION EXPiRES;01112113 I Notary Public) (Fill Out Applicable Paragraph Below) (a) Corporation The Proposer is a corporation organized and existing under the laws of the State of Wisconsin , which operates under the Legal name of Veolia ES Solid Waste Midwest LLC , and the full names of its Officers are as follows: President: James M. Long Secretary: Michael K. Slattery Treasurer: el B Bruckert and it does da v e a corporate seal. (In the event that this bid is executed by other than the President, attach hereto a certified copy of that section of Corporate By-Laws or other authorization by the Corporation which permits the person to execute the offer for the corporation.) (b)Partnership Signatures and Addresses of All Members of Partnership: N/A 37 VEOLIA IS SOLID WASTE MIDWEST, LLC FEIN: 76-0839612 Business type: Limited liability company organized in Wisconsin on 10/18/06 IL Qualification: Qualified to do business in Illinois on 12/7/06; also does business in IL under registered dba of "Veolia Environmental Services" The company is a LLC with a sole member, Veolia ES Solid Waste of North America, LLC. Additional information on the sole member is shown below. Additionally, the company has the following officers, none of which holds any ownership interest in the company: Officers: President James M. Long Vice President & Treasurer Raphael B. Bruckert Vice President & Secretary Michael K. Slattery Vice President Michael Dougherty Vice President James M. Rooney Assistant Secretary Matthew C. Gunnelson Assistant Treasurer Henry P. Karius Sole Member: Veolia ES Solid Waste of North America, LLC, A LLC organized in Wisconsin (FEIN: 39-1733405) Address: 125 S. 84" Street, Suite 200 Milwaukee, WI 53214 Ph: 414-479-7800 United City of Yorkville and Village of Oswego PROPOSER'S CERTIFICATION (page 3 of 3) The partnership does business under the legal name of: which name is registered with the office of in the state of (c) Sole Proprietor The Supplier is a Sole Proprietor whose hill name is: and if operating under a trade name, said trade name is: which name is registered with the office of in the state of 5. Are you willing to comply with the City's and Village's preceding insurance requirements within 13 days of the award of the contract? Insurer's Name Please attached Certificate of Insurance Agent Marsh USA Inc. Street Address Two Logan Square City, State, Zip Code Philadelphia, PA 19103-2797 Telephone Number (212) 948-0360 I/We affirm that the above certifications are true and accurate and that I/we have read and understand them; Print Name of Company: Veolia ES Solid Waste Midwest LLC Print Name and Title of Authorizing Signature: James M. Rooney Regional Vice President Signature: Date: 0 4 9 11 38 United City of Yorkville and Village of Oswego APPENDIX I GENERAL PRICE QUOTATION SHEET See attached spreadsheet 39 Yorkville Option A only Yorkville Option 8 only Oswego Option Aonly 3 year t.- Oswego Option 8 only 3 year term Oswego option C only 3 year tom Oswego Option A only 5)*arte" Oswego Option a only vearterm Oswego Option C only 5 year tens NO 010 NO BID NO 810 33 cal.tot:: $17.10 33 gal,tole: $17X1 65 gal.tote: $17.10 65 gal.tote: $17.61 96 Sal.tole: $17.30 96 gal,tote; $17.61 33 get.tote: S18.30 33 gal.tole: $lLS.SS 65 cal.tote: $18.30 65 gal,tote: $18.85 96 Pl.tote: $18.30 96"1,tote: Resident: 519.67 w.- Reside.1!7 $19.67 Senior. 'v S1967 Senior: $18.55 2-33 gal.owner. 233 gal.owner; 65 gat contractor tote: 519.36 65 Sal,contractor tote: $18.30 2.33 gal.owner,senior: 518.76 2-33 gal.owner,senior. $13.76 6S gal.contractor tote,senior: SIVO 65 gal,contractor tote,senior. 33 gal.tote: SI8.54 33 Sal.tote: $18.54 65 gal.tole: $18.54 65 gal.tote: S17A8 96 gal.tote: ------ 96 gal.tote: 33 gal.tote,senior: 33 gat tote,senior; 65 gat tote,xnior: 6S gat tote.senior., 96 gal.tote,senior: 96 gat Tole.,senior: --•--- ... Resident: $18.25 Resident: $18-80 Seniorrosident: $17.25 Senior resident: $27.77 2.33 gal.owner: $17.68 2.33 gal.owner. $28.21 65 cat contractor tote; $17.68 65 gal.contractor tote: S18.21 2.33 gal,owner,senior: $26.68 2-33 gal.owner,senior: $17.28 fS gal.contractor tote,senior: 65 gat contractor tote,senior: -- 33 gal.tote: $17.49 33 gal.tote: S18.00 65 gal.tote: $27.48 65 gal.tote: 518.00 96 gal.tone: 517.48 95 gal.tote: $18.00 33 gat tote,senior: $16.48 33 gal.tote,senior: $16.97 65 gat tote,senior. --- 6S gat tot,,senor: 96 gat tote,,,: seniot: 96 gal.tole,senior, ••7. 33 gat.tote: sl:.24 65 gat tote: $18.14 96 gat tote: $18.14 33 gat tote: $19.41 65 gal.tote! $19.41 96 gat tote: $19.41 Resident: $19.10 Senior: $19.10 2-33 gal.owner., $29.10 65 Sal.contractor tote; SI8.61 2-33 gal.owner,senior $13.77 65 got,contractor tote,xnjor 33 gal.tote: 519.67 65 gal.tote: $19.67 96 gal.tote: S1967 33 gal.tote.ser,lor. $18.55 65 gal.tote,senior. 96 gal.tote.senior Resident: 519.36 Senior resident; $18.30 2-33 gat owner. 518.76 65 gat contractor tote: $13.76 2-33 cal.owner,senior. SIVO 65 gal.contractor tote.senior. 33 gal.tote: SI8.54 6S g8Ir tote! $18.54 96 gal.tote: $18.54 33 Sal.tote.i;enior. S17A8 65 gal.tote,senior: ------ 96 gal,tote,senior: 33 gal.tote: S18.69 65 gal.tote: $18-69 96 gal.tote: $18,69 33 gal.tote: $20.00 65 gal.tote: $MOO 96 cal.tote: 520.00 MIA MIA MIA MIA MIA MIA MIA MIA NIA MIA MIA MIA MIA N/A MIA N/A MIA MIA N/A MIA MIA MIA MIA MIA Resident: $19.94 Senior resident: $18.95 2.33 gal.owner: $19.32 65gal.contractortcite: $19.32 2-33 gat owner,senior: $18.221 65 gal.contractor tote,sertio,! -- 33 gal.tote: $19.10 65 gal.tote: $19.10 96 gat tole: $29.10 33 g.'r tote,5-'0': SI8.61 SS gal,tote,senior; $13.77 96 gal.tote,senior: 33 gal.tote: 519.25 65 gal.tote: $19.25 96 gal.tote. $19.75 33 gal.tote: $20.60 65 gal.tote: $20.60 96 gal.tot.: 520.60 N/A N/A MIA MIA MIA MIA MIA MIA MIA N/A MIA N/A N/A N/A MIA N/A MIA N/A N/A N/A N/A N/A N/A N/A Resident: $20.54 Seniorfasident: $19.42 2-33 gat owner. $19.90 65 gal.contractor tote: s19.90 2-33 gal,owner,senior: $13.77 65 gat contractor tote,senior; 33 gal.lose: 519.67 GS gal.tote: $19.67 96 gal.tote: S1967 33 gal.tote,senior: $18.55 65 get.tote,senior. 96 gal,tote,senior; )*In oroarynk;FI ae hauler) -•: r :: York 33 gal.tote: --•- York 33 gat.tote: ••••••• York 33 gal,tote ---- York 33 gal,tote: ----- York 33 gal.tote, ----- Yorkville Option(S-year)and NO BID York 65 gal.tote: •-••°- York 65 gaL tote: ------ York 65 gal.tote: _..... York 65 gal,tote: ---•• York 65 gal.tote: --•-- Oswego Option A,3-year York%Pl.tote: ••-- York 96gaL tote: -•••- York%gal.tote: •- York%gal.tote: York%gal.tote: Om resident: ---•• am resident: --- Om resident: —••• N/A N/A MIA MIA Om senior. •-- Osw senior: •••••- Om senior -•-- M I A N/A MIA MIA York 33 tat.tote: ----• York 33 gal tote: --- York 33 gaF,tote: --••• ga. York 33 1 tote: --- York 33 gal,tote, •--•• NO BID York 65 gal,tote: ••--•- York 65 gal,tote: ------ York 65 gal.tote: ---•-- York 65 gal,tote: -----• York 65 gal.tote: ---- Yorkville Option A(5-year)and York%gal tote: ----- York 96 gal.tote: ------ York%gal,tote: -••--•- York%gal.tote: ---- York 96 gal.tote: •-- Oswego Option B,3-year, Om 2.33 gal.owner ----- Om 2-33 gal.owner: ------ am 2.33 gal.owner: ----- MIA N/A MIA M!A Om 65 gat.contractor tote: ----- am 65 gal.contractor tote: --•_ Om 65 gat,contractor tote: --- NIA N/A NIA MIA Osw 2.33 gal.owner,senior: ------ Osw 2.33 gal.owner,senior: -•---- Om 2-33 gal.owner,senior: -•••••• MIA NIA N/A N I A Om 65 gal cont.tote,senior: --° Om 6S gal.Cont.tote,senior: ----- Om 65 gal.cunt.tote,senior: ----- MIA N/A MIA N/A York 33 gal.tote: •----- York 33 gal,tote: --- York 33 gal.tote --••- York 33 gal tote: ---- York 33 gal.tote: ----- York 65 Col.tole: --••••- York 65 gal.tote: -•---• York 65 gal.tote. ---•- York 6S gal tote: ---- York 65 gal.tote: •-•-- NO810 York 96 gal.tote: ------ York 96 gal.tote: -••-• York%gal.tote: -•-••• York%gal.tote: -••••- York%gal.tote: ---- Yorkville Option A j5-year)and Om 33 gat.tote: ---- Om 33 gal.tote: ------ Osw 33 gal.tote: ----- MIA N/A MIA M/A Oswego Option C,3-Year Om as gal,tote: •--••• Osw 65 gal.tote: -••-•• Osw 65 gal,tote: ---- MIA NIA MIA N/A Osw 96 gal.tote: ------ Osw 96 gal.tote- Os.96 gal.tote: ------ N/A N/A N/A MIA Om 33 gat.tote,senior ------ Osw 33 gal tote,senior. --•- Om 33 gal.tote,senior: -..... NIA N/A NIA N/A Orm 65 gal tote:,senior •••-•- Om 65 gal.tote:,senior ---- Om 65 gal.tote:,senior --••• MIA MIA N/A N/A Om 96 gal.tote,senior- --- Osw 96 gat.tote,senior: --- am 96 gal,tote,senior: •-.---• N/A NIA NIA MIA York 33 gal,tote: •---•- York 33 gal.tote: -••- York 33 gal.tote: ------ York 33 gal.tote: --- York 33 gal_tote: ---- Ymkville Option 6(5-year)and NO BID York 6S gal.tote: --• York 65 gal,tote: ----- York65 gal-totr. _--• York65 gal tote: -- York 65 gat.tote: ••••••• York%gal.tote: -••-•- York%Cal.tote: ••••:- York%gal.tote: -•--••• York%Cal.tote: ------ York 96 gal.tote: •-••-- Oswego Option A,3•y¢ar Om resident: ••••-• Om resident: ----- Osw resident: ---• MIA N/A N/A MIA Om senior: ----- Osw senior. ------- Om senior. ----- NIA NIA N/A MIA ` York 33 sit.tote: York 33 gal.tote: ---- - -York 33 gal.tote. --- York 33 gal.tote: •-••-•- York 33 gal tote: --•-• NO BIO York 65 gal.tote: --•- York 65 gal.tote: ....... York 6S gal,tote: ----- York 65 gal,tote: --- York 65 gal.tote: ---- York%gal.tote: ----•• York 96 gal,tote: --°- York 96 gal.tote: •••-••• York%flair tote: --- York 96 gal.tote: ------- Yorkville Option 6f5-year)and Osw 2.33 gal,owner. ------ Osw 2-33 gal,owner ••-••• Osw 2.33 gal."net: _._._ MIA NIA MIA MIA Oswego Option 6,3-year Osw 65 gal contaR«tote: ------ Osw 65 gal,contractor tote: --- Osw 65 gal.contactor tote --- NIA N/A N/A N/A Osw 2.33 gal.owner,senkor- ---- Om 2-33 gal.owner,senior: ---- Osw 2-33 gal,owner,senior. ------ MIA N/A MIA M!A Om 65 gal con.tote,senior. •--- Osw 65 gal.cons,tote,senior: ••--- Om 65 gal,coot.tae,senior: ------ N/A M/A N/A N/A York 33 gal.tote: -----: York 33 gal.tot¢: ----_ ::. .--York 33 gal.tots -._..- York 33 gal.tote: -----. ... .: York 33 gal.tote,- York 65 gal,tote: ---- York 65 gal.tote: ------- York 65 gal tote: ------ York 65 gal.tote °--- York 65 gal.tote: ----- York 96 gal.tote: -•---- York 96 gal tote: ••--- York%Cal.tote', --- York%gal.tote: --•-- York%gal.tote: ----- NO BID Osw 33 gal.tote: ---- Om 33 CAL tote: -•---• Om 33 gat.tote: --••• N/A N/A N/A N/A Yorkville Option 6("ar)and 0sw65gaLtote: -- Osw 65 gal,tote: -••---• Om 6S gat.tote: -_-•• MIA N/A NIA N/A Oswego Option C,3,year Osw 96 gal.tote: ---• Om 96 gal.tote: •-••- Osw%Cal.tote: -••••• N/A NIA NIA N/A Osw 33 gal.tote,senior. --- Om 33 gal.tote,senior: ------ Om 33 gal tote,senior: ----- N/A MIA N/A NIA Om 65 gal.tote:,senor •---- Osw 65 gaL tote:,senior ----- Osw 65 gal.tote.,senior ••-•- N/A M/A N/A NIA Om%gal.tote,senior. ---- Om 96 gal.tote,senior: ------- Osw 96 gal.tote,senior. -•- N/A N/A N/A NIA Yorkville Option A{5-year)and Oswego Option A,$-Year Yorkville Option A(S-year)and Oswego Option S.$-year Yorkville Option A(5•year)and Oswego Option C,$-year Yorkville Option 815-year)and Oswego Option A,5-Year Yorkville Option B(S•irear)and Oswego Option 8,5-year Yorkville Option 6(5 year)and Oswego Option C,$•year York 33 gal,tote: York 33 gal.tote: 517.10 $18.30 York 65 gal.tote: S17.10 Om 2-33 gat owner. York 96 gal.tae: $17.10 $17.68 Osw retiderd: $I8.2S Osw 6S gal.cons.tote,senior: Osw senior: 517.25 $18.30 York 33 gal.tote: S17.10 York 96 gal.tote: York 65 gal.tote: $17.10 517.48 York 96 gal.tote: $17.10 Osw 96 gal,tote: Om 2.33 gal.owner: $17.68 516A8 Om 6S gal.contractor tote: $17.68 Osw 33 gal.tote: Om 2-33 gaL owner,senior: 516.68 518.00 Om 65 gal,Cont.tote,senior: ------- Om 33 gal.tote,senior: York 33 gal,tote: 517.10 --- York 6S gal.tote: $17.10 York 113 gal.tote: York 96 gal,tote: $17.10 $18.85 Osw 33 gal.tae: $17.48 Osw resident: Osw 65 gal,tae: $17.48 $17-77 Osw 96 gal.tae: $17.48 York 6S gal.tote: Om 33 gal.tote,senior: $16.48 518.85 Om 65 gal.tote:,senior ---- Osw 65 gal.contractortote: Om 96 gal.tae,senior; ------- 517.18 - York 33 gal.tote: $18.30 York 33 gal.tae: York 65 gal,tote: $1830 578.85 York 96 gal.tote: $18,30 Om 33 gal.tan: Osw resident: $19.25 518.00 Om senior: 517.25 York 33 gal,tote: $1830 York 65 gal,tote: $18.30 York 96 gal,tote: $1830 Om 2-33 gat owner. $17.68 Om 65 gaL contractor tote: $17.68 Om 2-33 gal,owner,senior: $16.68 Osw 6S gal.cons.tote,senior: ....... York 33 gal.tote: $18.30 York 65 gal.tote: $18.30 York 96 gal.tote: 528.30 Osw 33 gal.tae: 517.48 Osw 65 gal,tote: $37A8 Osw 96 gal,tote: $17AS Osw 33 gat tote,senior: 516A8 Osw 65 gal.tae:,senior ------ York 33 gal,tote: $17.61 York 65 gal,tote: S17.61 York 96 Eel,tote: $17.61 Osw resident: $18.80 Osw senior: 517.77 York 33 gal.tote: 517.61 York 65 gal.tote: 517.61 York 96 gal,tote: 527.61 Osw 2-33 gal.owner: $18.21 Om 65 gal.contractor tote: $18.21 Om 2-33 gal.owner,senior: 517.18 Osw 6S gal.coot.tote,senior. ------ York 33 gsl.iot¢: $17.61 York 6S9a1.tote: $17.61 York 96 gal.tote: 517.61 Osw 33 gal.tote: $19.00 Om 65 gal.tote: 518.00 Om 96 gal.tae: 518.00 Om 33 gal.tote,senior: 516.97 Om 65 gal.tote:,senior --- Om 96 gaL tote,senior. --•-• York 113 gal.tote: 518.85 York65gal.tote: $18.85 York 96gal.tote: $18.85 Osw resident: 518.80 Oswscnior. $17-77 York 33 gaL tote: S18.85 York 6S gal.tote: WAS York 96 gal,tote: 518.85 Osw 2.33 gal.owner. 518.21 Osw 65 gal.contractortote: $18.21 Osw 2.33 gal.owner,senior: 517.18 Osw 65 gal,Cont,tote,senior: ----- York 33 gal.tae: -S18.85 York 65 gal.tote: 578.85 York 96 Sal,tote: 518.85 Om 33 gal.tan: 518.00 Om 65 gal.tote: 518.00 Om 96 gat.tote: $18.00 Osw 33 gal.tote,senior. 516.97 Osw 6S gal.tote:,senior --- r)cw96va1 Into wnk- .. ----- York 33 gal.tote: 518-14 York 65 gal.tote: $18,14 York 96 gal.tote: $18.14 Osw resident: $19.36 Osw senior: $18.30 York 33 gal.tote: $18.14 York 65 gal.tote: $18.14 York96gal,tote: 518.14 Om 2.33 gaL owner. $18.76 Osw 6S gal.contractor tote: 518.76 Om 243 gal.owner,senior. 517.70 Om 65 gal.Cont.tote,senior. ----- York 33 gal.tote: $18.14 York 65 gal,tote: 518.14 York 96 gal.tote: 518.14 Osw,33 gal,tote: 578.54 Osw 65 gal.tote: $18.54 Om 96 gal,tote: $18.54 Osw 33 gal.tae,senior. 517.48 05w65 gal.tae:,senior -----• Osw 96 gal.tae,senior: •-•---- York 33 gal.tote: S19.41 York 65 gal,tote: $19.41 York 96 gal.tote: $19.41 Osw resident: 519.36 Osw senior. $18.30 York 33 gal.tote: 519.41 York 6S gal.tote: $19.41 York 96 gal.tote: $19.41 Osw 2.33 gal.owner. S18.76 Osw 65 gal,contractor tote: $18.76 Om 2-33 gal.owner,senior. $17.70 Osw 65 gal.coat.tote,senior. •---• York 33 gal.tote: $19.41 York 65 gal,tote: $19.41 York 96 gal.tote: $19.41 Om 33 gal.tote: $18.54 Osw 65 gal.tote: $18.54 Osw 96 gal.tote. $18.54 Om 33 gal.tote,senior. $17.48 Om 65 gal.tae:,senior ------- York 33 gal.tote: $18.69 York 65 Set.tote: 518.69 York 96 gal.tote: $1869 Osw,resident: $19.94 Om senior, $1885 - York 33 gal,tote: $18.69 York 6S gal.tote: S38.69 York 96 gal.tote: M69 Osw 2-33 gal.owner. $29.32 Osw 65 gal.contractor tote: 519.32 Osw 2-33 gaL owner,senior: $18.23 Osw 65 gal.comic tote,senior: ----- York 33 gal,tote: $18.69 York65gal.tote: $18.69 York 95 gaL tote: $18.69 Osw 33 gal.tote: $19.10 Osw 65 gal.tote: $19.10 Om 96 gat.tote: $29.10 Osw 33 gaL tote,senior: $18.01 Om 65 gaL tote:,senior ---- Osw 96 gaL tote,senior: ---•- York 33 gat.tote: $20.00 York 65 gat.tote: $20.00 York 96 gal.tote: $20.00 Osw resident: $19.94 Om senior: 518.85 York 33 gal.tote: $20.00 York 65 gal.tote: $20.00 Yak 96 gal.tote: $20.00 Osw 2.33 gal.owner: $19.32 Osw 65 gal.contractor tote: $19.32 Om 2-33 Sari,owner,senior: $18.23 Osw 65 gal.cunt.tote,senior: --•- York 33 gal.tote: $20.00 York65 gal.tote: $20.00 Yak 96 gaL tote: $20.00 Osw 33 gal,tote: $19.10 Osw 65 Sal.tote: $29.10 Osw%gaL tote: $19.10 Om 33 gal.tote,senior: 53801 Osw 65 gal.tae:,senior •----• flv..9g eat_roue.-inr -.-.. York 33 gal.tote: $19.25 York 65 gat.tote: $19.25 York 96 gal.tote: 519.25 Osw resident: 520.54 Oswsenior. S39.42 York 33 gal.tote: 519.25 York 65 gal.tote: $19.25 York 96 gal.tote: 519.25 Osw 2.33 gal.owner: $19.90 Om 65 gal.contractor tote: S19.90 Om 2.33 gal.owner,senior: 51.8.77 Osw 6S gal.Cont.tae,senior: ••-•-•- York 33 gal,tote: $19.25 York 65 gal.tote: $19.25 York 96 gal.tote: $19.25 Osw 33 gal.tote: $19.67 Om 65 gal.tote: 539.67 Osw,96 gal.tote: 51967 Osw 33 gal,tae,senior: 518.55 Osw 65 gal.tote:,senior ------ Osw 96 gal.tole,senior: ••••••• York 33 gal.tote: 520.60 York 65 gal.tote: $20.60 York96gal.tote: $20.60 Osw resident: $20,S4 Om senior; $19.42 York 33 gal.tote: S20.60 York 65 gal,tote: 520.60 York%gal.tote: S20.60 Osw 2.33 gal,owner: 519.90 Osw 65 gal.contractor tote: $19.90 Om 2.33 gal.owner,senior $16.77 Osw 65 gal.cont.tote,senior: •°--•• York 33 gaL tote: 520.60 York 65 gal.tote: 520.60 York 96 gal.tote: $20.60 Osw33 gat.tote: 539.67 0-65 gal.tote: $19.67 Osw96gal.tote: $19-67 Osw 33 gal.tote,senior: $18.55 Om 6S gal.tow,senior ----- Om 96 n1.tote.senior: ------- United City of Yorkville and Village of Oswego APPENDIX 2 REQUIRED RECYCLABLES TO BE COLLECTED The City requires that the Contractor shall collect the following recyclable material for the entire term of the contract. Additionally, the Contractor is encouraged to identify additional items they will be collecting, not on the current list. Required Recyclable Materials • brown paper bags • corrugated cardboard • boxes and cartons • chipboard/paperboard (to include brown or gray box board or paperboard, cereal boxes, shoe boxes, &paper towel cores) • magazines and catalogues • mixed paper, glossy & non-glossy (to include stationary, notebook paper, post-it notes, computer paper, typing paper, flyers, greeting cards, file folders and all envelopes,with and without windows) • newspaper(including all supplements) • telephone books • wet strength carrier stock (to include paper board used for refrigerated and frozen items) • frozen food packages • aerosol cans • aluminum cans and foil • formed aluminum containers and wraps • aseptic packaging and gable top containers • formed steel containers • glass bottles and jars (brown, green, and clear) • plastic containers (colored or cloudy white HDPE milk,juice and/or water- bottles, jars and jugs) • all plastic containers 41 through#5 and plastic containers#7 • LDPE and HDPE soft plastic six (6) and twelve (12) pack rings • steel cans • steel paint cans and lids • household batteries Other Recyclable Materials Proposed by Contractor ® See attached List 40 United City of Yorkville and Village of Oswego APPENDIX 4 SCHEDULE OF ILLINOIS MUNICIPALITIES SERVED Please list municipal references. (Please attach additional sheets if necessary) Municipality Contact Name S Service Explanation of Collection and Tele )hone Number Dates Dis )osal Program Please See Attached List of Municipal References 42 'I'I I 1 VI U,AG1:Of OAK LAWN April 29, 2009 Veolia 1 S Solid Waste Midwest, LL.0 1660 Hubbard Avenue.2nd I icor Batavia. II.,60510 Dear Bob, At your request, I am writing to attest to how pleased our Village was in the transition From our former hauler to Veolia in the summer of 2007. As you can well imagine, we were quite concerned about the transition and the impact it�VOLI]d have on our residents and the Village staff. This is especially true when the new service provider is delivering 30,000 new carts to our residents. Flowever, Veolia developed a transition plan that ensured our residents received their new carts in a timely and orderly fashion. They also provided the necessary program information to make certain the residents had a smooth transition to the new service. Key members of the Veolia learn provided regular updates to the Village staff'and addressed the few issues that arose in a prompt and courteous manner, We have been very pleased with the level oi'professionalism and attentiveness sae have received and continue to receive from Veolia. The Village of'0ak Lawn looks l'orward to our continued 1'elatlonshlp. Sincerely, .lane M. Quinlan Village Cleric CITY OF BATAVIA 100 North Island Avenue,Batavia, Illinois 60510 Phonc; (630) 879-1424 Fax: (630)879-0710 'W111,1AIA R-McGRKPI-I JET,T-,I-,,R)'D. SC]J1-U-,I-fff.-,' City AdLnilliUral.01- Mayor I�ANDALL R.RECKLAUS Assistant City Administrator M. IIANNAH VOLK City Clerk JOT-IN S. NOBLE, 4". City Attorncy TO VnIOR] It May Concern-. March 16, 2005 On behalf of the City of Batavia I write this letter regarding the onyX Waste Services. The contract under which controls the relationship with our waste company has very specific language regarding the service, which must be provided by the waste company. It has been said more than once by residence of our city that the feeling of Onyx as our waste hauler has b(,ci3 superior in scn7ice to our customers. More that one letter m note has been received complementing them on the job that they perform. Con-ling into our community and taking over the collect of solid waste from another company sounds lilce a monumental task. The transition from one organization to another in Our opinion went very smooth with little problems involved. Switching the type of collection stickers containers and bags went well when Onyx allowed a 30-day grace period from one company to another. Onyx also offered and provided ffixec different types of wheeled carts available to the citizens at a monthly fiee. This program was very successful for them and the number of these carts in the community has almost tripled since the bo0 gining of the contact, The City of Batavia's solid waste contact covers several facets of the waste stream and were detailed in part about our recycling program. Onyx met our needs and them some by Offering several routes to choose from in our program. Presently they are single streaming the collection of recycling and they collect a large variety of items, these are collected on P weekly basis. Along with this program large items and appliances are also collected to the cities satisfaction, If is our opinion that Onyx waste services has been living,up to the terms of the contract and has offered the citizens of Batavia a well rounded service based company. There customer service attitude and action has in our opinion has been outstanding. 'We the City of Batavia would gladly recommend this company to any ether municipality who might be interested in having Onyx bid for their solid waste contract. Robe Popeck Administrative Assistant. i ST, CHARLES S J N C E 3 8 3 4 March 4, 2005 Mr. Edward A Patronc Onyx Waste Services 1210 Lyon Road Batavia, Illinois 60510 Re: Refuse Service Dear Mr. Patrone: As you Imow, Onyx Waste Services has provided residential refuse and recycling services for the City of St. Charles for the previous three years. I am writing to express my appreciation for the excellent service you and your company have provided to our residents. Both the office staff and drivers have been very courteous and helpful when I have had occasion to speak with them, I have personally received a number of positive comments on the efficient services provided to us. The one-pass collection system for refuse and recyclables has worked very well, helping us to rnaintain a neat appearance throughout Our city. Please extend my tharAcs to the rest of your staff for the commitment to service that YOLI have extended to the City of St. Charles. I look forward our continued partner-shlp and successes. Since,-ely, Clifford L. White, Jr. Environmental Services Superintendent CLW/JJ Susan L. KLINKHAMER d1a�or LARRY W. MAHOLLAND City Administrator Two EAST MAIN STREET ST, CHARM It 60174 - 1984 Nio14F : 630-377-4400 Fkx: 630377-4487 Chicagoland Veolia Municipal Contract References Village of Wilmette Village of Winnetka 1200 Wilmette Avenue 510 Green Bay Road Wilmette, 1L 60091 Winnetka, IL 60093 847-251-2700 847-501-6000 frenzert @wilmette.com Ssaunders(),winnetka.org Tim Frenzer Steve Saunders Village Manager Director of Public Works • 8,500 Residential Units • 4,000 Residential Units • 13 years of continuous service • 11 years of continuous service • Once and twice per week back • Once per week curbside pick up door or alley pick up • Recyclables • Solid waste, recyclables and yardwaste City of Zion City of Waukegan 2828 Sheridan Road 106 North Utica Zion, IL 60099 Waukegan, IL 60085 847-746-4000 847-599-2500 RonCC)zion.il.us Ray.VukovichCa�ci.waukeaan.il.us Ron Colangelo Tom Hagerty Director of Public Works Director of Public Works • 5,900 Residential Units • 19,000 Residential Units • 20 years of continuous service • 25 years of continuous service • Once per week curbside pick up • Once per week curbside pick up • Solid waste, recyclables and • Solid waste, recyclables and yardwaste yardwaste City of North Chicago Village of Round Lake Park Argonne Drive & Lewis Avenue 203 E Lake Shore Drive North Chicago, IL 60064 Round Lake Park, IL 60073 847-578-7750 847-546-2790 rlpmayr na,sbcglobal.net Leon Rockingham Mayor Jean Mccue Mayor • 4,000 Residential Units • 10 years continuous service • 1,200 residential units • Once per week curbside pick up • 9 years of continuous service • Solid waste, recyclables, and • Once per week curbside pick up yardwaste • Solid waste, recyclables and ya rdwaste Village of Northbrook Village of Hainesville 1225 Cedar Lane 83-1 W Belvidere Road Northbrook, IL 60062 Hainesville, IL 847-272-5050 847-223-2032 nahrstadtCd)north brook,il.us IindasotoC�-)hainesville.om Rich Nahrstadt Linda Soto Assistant Village Manager Mayor • 10,000 Residential Units • 700 residential units • 43 years of continuous service • 9 years continuous service • Once and twice per week • Once per week curbside pick up curbside and backdoor • Solid waste, recyclables and • Solid waste, recyclables and yardwaste yardwaste City of Highwood Village of Vernon Hills 17 Highwood Avenue 290 Evergreen Drive Highwood, IL 60040 Vernon Hills IL, 60061 847-432-1924 847-945-5000 amarrin @cityofhighwood.org JohnK(cDvhills.org Jon Kinseth John Kalmar Assistant City Manager Assistant Village Manager • 1,100 residential units 0 6,500 residential units • 8 years of continuous service • 3 years of continuous service • Once per week pick up • Once per week curbside service • Solid waste, recyclables and • Solid waste, recyclables and yardwaste yardwaste Village of Deerfield City of St. Charles 850 Waukegan Road 2 East Main Street Deerfield, IL, 60045 St. Charles IL, 60174 847-945-5000 630-377-4405 rgailas a(),stcharlesil.gov Kent Street Rich Gallas Village Manager Asst. Director of Public Works • 5,500 residential units • 12,000 residential units • 5 years of continuous service • 3 years of continuous service • Once and twice per week • Once per week curbside service backdoor service • Solid waste, recyclables and • Solid waste, recyclables and yardwaste yardwaste Village of Oak Lawn City of Batavia 9446 Raymond Drive 100 North Island Avenue Oak Lawn, Illinois 60453 Batavia IL, 60510 (708) 499-7739 630-879-1424 jquinlan(a-.oaklawn-il.gov bill(@cityofbatavia.net Jane Quinlan Bill McGrath Village Clerk City Administrator • 6,500 residential units • 15,000 residential units • 5 year contract • Began service May 1, 2007 • Once per week service • Once per week curbside service • Solid waste,recyclables and • Solid waste, recyclables and yardwaste yardwaste City of Highland Park Village of Streamwood 1707 St. Johns Avenue Highland Park IL, 60035 301 E, Irving Park Road 847-432-0800 Streamwood, Illinois 60107 630-837-0200 Emily Palm Deputy City Manager Mary Johnson Director of Finance • 10,000 residential units • 2 years of continuous service • 13,000 residential units • Once and twice per week service • 5 year contract • Solid waste, recyclables and • Once per week service yardwaste • Solid waste, recyclables and yardwaste City of Yorkville Village of Skokie (Commercial Franchise) 800 Game Farm Road 5127 W. Oakton Street Yorkville, Illinois 60560 Skokie, Illinois 60077 (630) 553-4350 (847) 933-8427 bo(son(a,yorkville.il,us max.slankard@,skokie.org Bart Olsen Max Slankard City Administrator Public Works Director. • 4500 residential units • >1,000 Businesses • 5 year contract . 7 year contract • Once per week service . Various service levels • Solid waste, recyclables and • Solid Waste, recycling (both "blue yardwaste bag and containerized) MillCreek Special Service Area City of Wheaton County of Kane 303 West Wesley 719 Batavia Road PO Box 727 Geneva, Illinois 60185 Wheaton, Illinois 60189-0727 (630) 208-3841 (630) 260-2033 recycle 5-,co.kane.il,us MDzugan�wheaton.il.us Gary Milke Mike Dzugan Recycling Coordinator Asst. City Manager • 1,800 residential units • 15,000 residential units • 5 year contract • 5 year contract • Once per week service 0 Once per week service • Solid waste, recyclables and • Solid waste, recyclables and yardwaste United City of Yorkville and Village of Oswego APPENDIX; 5 LOCATION OF DISPOSAL FACILITIES Please provide below information concerning the facilities, which are intended to be used for the disposal of refuse, yard waste, and recyclable materials collected at the curbside. (Please attach additional sheets if necessary.) REFUSE Name of Facilit Facility Address Disposal Limitations Veolia/Orchard Hills Highway 251 South, Non-hazardous solid Landfill Davis Junction, IL waste only L RECYCLING Name of Facility Facility Address Disposal Limitations RMC Resource Management 9999 Anderson Ave. Recycling Only Companies Chicago Ridge, IL YARD WASTE Name of Facility Facility Address Disposal Limitations Green Organics, Inc. 1270 E. Beecher Rd. Yard waste and Bristol, IL 60512 organics 43 United City of Yorkville and Village of Oswego APPENDIX 6 CONTRACTOR QUALIFICATIONS Name of Business: Veolia ES Solid Waste Midwest LLC Business Address: Mailing Address: 1660 Hubbard Avenue, lst Floor Batavia, Illinois 60510 Business Number: (6 3 0) 587-8282 Emergency Number: (6 3 0) 587-8282 Fax Number: (630) 761-3105 Ownership: Individual Partnership Corporation Franchise or Parent Company (if applicable): Veolia ES Solid Waste of North America, LLC _125 S. 84th Street Suite 200 , Milwaukee, WI 53214 List all Partners, Managers, and Corporate Officers: Name "Title Residence Phone Please see the attached list of Corporate(%officers Days of Operation: Monday -.._Saturday Business Flours: M-F: 7 : 30-5 : 00 , Saturday: 8: 00-Noon Number of Employees: Supervisors: 5 Drivers: 52 Office Personnel: 5 Signature: Date: 04/09/12 Jam M. Rooney Reg nal Vice President 44 V +OLIA ES SOLID WASTE MIDWEST, LLC FEIN: 76-0839612 Business type: Limited liability company organized in Wisconsin on 10/18/06 IL Qualification: Qualified to do business in Illinois on 12/7/06; also does business in IL under registered dba of "Veolia Environmental Services" The company is a LLC with a sole member, Veolia ES Solid Waste of North America, LLC. Additional information on the sole member is shown below. Additionally, the company has the following officers, none of which holds any ownership interest in the company: Officers: President James M. Long Vice President & Treasurer Raphael B. Bruckert Vice President & Secretary Michael K. Slattery Vice President Michael Dougherty Vice President James M. Rooney Assistant Secretary Matthew C. GunneIson Assistant Treasurer Henry P. Karius Sole Member: Veolia ES Solid Waste of North America, LLC, A LLC organized in Wisconsin (FEIN: 39-1733405) Address: 125 S. 84"' Street, Suite 200 Milwaukee, WI 53214 Ph: 414-479-7800 United City of Yorkville and Village of Oswego EXHIBIT A SOLID WASTE COLLECTION DAY MAP See attached At the outset of the contract, Veolia intends to use the current collection routing scheme in both the Village of Oswego and the United City of YorkviI16. 45 United City of Yorkville and Village of Oswego EXHIBIT B SERVICES FOR MUNICIPAL AND PUBLIC FACILITIES Location Service Type Size Frequency Yorkville Library Refuse 1-1.5 yd IX/wk 902 Game Farm Road Recycling 1-1.5 yd Ix/wk Yorkville City Hall and Refuse 1-6 yd 2x/wk Police Department Recycling 1-2 yd cardboard Ix/wk 800 Game Farm Road Recycling(paper) 6-96 gallon toters 1x/wlc Yorkville Public Works Recycling 1-2 yd cardboard Ix/wk 610 Tower Lane Refuse 1-20 yd open 1 x/wk Yorkville Parks and Refuse 1-20 yd open Ix/wk Recreation Satellite Recycling 1-96 gallon toter lx/wk Office at Old Post Office Recycling 1-I yd cardboard lx/wk 201 W. Hydraulic Avenue Yorkville Parks and Refuse 1-1.5 yd ix/wk _ Recreation Riverfront Recycling 2-96 gallon toter lx/wk Administrative Building 301 L'. Hydraulic Yorkville Parks and Refuse 1-1.5 yd Ix/wk Recreation Riverfront Recycling 2-96 gallon toter lx/wk Program Building 131 E. Hydraulic Yorkville Beecher Center Refuse 1-4yd refuse 1 x/wk 908 Game Farm Road Recycle 1-2yd recycle Ix/wk Yorkville REC Center Refuse 1-6 yd Ix/wk 202 E Countryside Pkwy Recycle 1-6 yd Ix/wk Osweao Public Works Refuse 1-5 yd lx/wk 100 Theodore Drive Recycle 1-5 yd Ix/wk Landscape refuse 1-20 yd 1 x/wk Street sweeping refuse 1-20 yd I x/wk Oswego Police Refuse 1-5 yd IX/wk Department Recycle 1-5 yd lx/wk 3525 US Rt, 34 Oswe o Village Ball Refuse 1-5 yd Ix/wk 100 Parkers Mill Recycle 1-5 yd Ix/hvk All City and Village Refuse 96 gai.toters, 33 gal. toters, 18 Rentals When Rewired gal. toters 30 yd open dumpster 46 United City of Yorkville and Village of Oswego (Exhibit B continued) The location of the facilities, the number of facilities, their bin/tote size, and pickup schedule are subject to change throughout the lift of the contract. The Contractor shall provide, at no cost to the City, the collection and disposal of all refuse, recycling, and yard waste, or more often if requested by the City. A comprehensive recycling program shall also be provided at no cost for the municipal facilities listed above(new or additional facilities may be added at any time during the Contract term). The Contractor shall be responsible for supplying all service equipment associated with totes and containers/dumpsters to said facilities as set forth in the Contract. 47 RFP NARRATIVE Executive Summary Veolia ES Solid Waste Midwest, LLC. (Veolia) has read and understands the specifications in preparation for our RFP response for the United City of Yorkville and the Village of Oswego. As you know,Veolia is particularly well suited to provide residential refuse, recycling and yard waste collection to the United City of Yorkville and the Village of Oswego because among other reasons, we are located close to the City and Village. Veolia has a hauling and transfer station in Batavia, located at 1660 Hubbard Avenue and 766 Hunter Drive respectively. The trucks and equipment that will be used for the refuse, recycling, and yard waste collection in the United City of Yorkville and the Village of Oswego will be housed and dispatched out of our Batavia facility. The proximity of our location to the City and Village means that in the event of a breakdown, where the truck is inoperable, Veolia can have a replacement vehicle in place in a maximum of 3 hours. In addition to these facilities, Veolia has set up a comprehensive internal network of hauling locations, transfer stations and disposal facilities to insure cost effective, long term solid waste and recycling collection as well as processing and disposal for our municipal customers. By retaining and selecting Veolia to provide the residential recycling collection in the United City of Yorkville, the real potential of a problematic transition to a new hauler will be completely avoided because we currently service the City. In the case of the Village of Oswego, the real potential of a problematic transition to a new hauler will be completely avoided because of our proven transitional approach. We feel that Veolia currently provides exemplary collection service to the residents of the municipalities we serve and better than any other provider in our field. Service to the residents is the most important aspect of residential collection. To that end, Veolia is extremely customer service oriented. As an example, when the City of Wilmette was hit with the violent storms in the fall of 2008, Veolia responded with full force to the City's request for extraordinary service to clean-up the massive storm damage throughout the City. Veolia was able to call in trucks from all over the Chicagoland area as well as from out of state to provide the service required. This type of service and mobilization response is not possible from a smaller independent hauler. Veolia has proven that we can and will be available when the City calls on us for service. Included No Cost Website Access and Links Should Veolia be awarded the collection contract for the Village of Oswego, a brochure will be developed specifically for the Village and residents of Oswego. In addition Veolia operates a web site: www.veoliaes_com. On this website, Veolia provides information about the refuse, recycling and yard waste programs in each of the municipalities we serve in the Chicagoland area. Upon award of the contract, Veolia will immediately update the website to include Oswego; providing information on the residential program the Oswego. In addition, we will have this site linked with the municipality's website, if requested, in order to provide residents the easiest access to the site and program inforn-ration. Veolia maintains the site and the information contained in it so there is no burden placed on the Village to keep the site current and up to date. We do all of that for you. Please feel free to browse our website to get an idea of just how easy it is for your residents to access information and have questions answered without having to call the City offices. The United City of Yorkville is already part of our residential network and should it be necessary to update the webpage, Veolia can do so with very little effort. Safety & Training Programs Veolia has in a number comprehensive safety programs in place at our Batavia division to ensure that the employees we use to service the City and Village are well trained and perform their duties in the safest manner possible. There is nothing more important to Veolia than the safety of our employees, our customer and the public. It is clearly summed up in our motto; "Service First, Safety Always". A list of some of these programs is provided below. 1. Pre-employment Screening Policy All potential new employees are put through a thorough screening process to ensure that Veolia is hiring the best possible candidates for a job. The pre- employment screening, among other things, includes a background check, physical examination/functional evaluation, drug and alcohol screening, and caliper/DPAS evaluation. 2. New Hire Training Policy This is a comprehensive training program that Veolia has instituted to ensure that the drivers of our vehicles receive the proper training for the job they will be performing and the vehicle they will be driving. The three week program encompasses both classroom and behind the wheel training with the opportunity for the new hire to interact with an experienced trainer. 3. Driver Qualification Policy The purpose of this program is to ensure that all employees who operate commercial motor vehicles know their responsibilities required to comply with the Federal Motor Safety regulations pertaining to safe operating practices, and requirements related to inspection and reporting. 4. Alcohol & Substance Abuse Policy The purpose of this program is to establish uniform procedures in compliance with all applicable laws and regulations to ensure that Veolia will have a safe, productive, drug and alcohol free workplace. 2 5. Personal Protective Equipment Policy Veolia has developed a Personal Protective Equipment Program in order to minimize exposure to a variety of hazards that can cause injury 6. Accident& Injury Repeater Policy This policy establishes a consistent, progressive and systematic mechanism to correct the unsafe behaviors that result in accidents, injuries, and losses; or to remove those individuals who demonstrate repeated Unsafe behavior fi•om the workforce. 7. Driver/Operator Distraction Policy All employees are prohibited from the unauthorized use of cell phones and communications devices while operating company vehicles or equipment. Smoking, eating, load music or using devices with earphones are also prohibited while operating company vehicles or equipment. 8. Seatbelt Use Policy For safety reasons, Veolia requires that all employees operating, or riding in, a company owned, leased, or rented vehicle that is equipped with seatbelts, wear seatbelts while the vehicle is in motion. 9. I Care Policy The purpose of this policy is to observe and evaluate an employee's performance during a normal workday. Management will conduct random, unannounced observations of employees rating their work skills, personal safety, service standards and vehicle/equipment condition. The results of these observations will help management assess, address and correct any safety concerns. 10. Safety Always— 10 Primary Safety Rules Policy This policy is in place to ensure all employees follow prescribed guidelines and generally accepted safe practices, that when not followed may be a contributing cause to accidents causing serious injury or death: a. Safety Devises b. Container Safety Latches c. Snaking/ZigZagging/Criss-crossing d. Vehicle Backing e. Secure vehicle and equipment safely f. Seat belts 3 g. Speed limits h. Dual drive(right side) secondary position vehicles i. Disposal/recycling/transfer station rules j. Certain accidents Maintenance Proprams Veolia has in a number comprehensive maintenance programs in place at our Batavia division to ensure that the collection vehicles we use to service the City and Village are well maintained, safe and dependable. A brief summary of some of these programs is provided below. 1, Tire program, mounting& dismounting This maintenance program is in place to ensure that the tires are put on and taken off the on the truck safely and properly. This program is aimed at eliminating the possibility injuries while changing tires. 2. Torque & Re-torque program This program is in place to ensure that the lug nuts used to keep the tires on the truck do not work themselves looses while the truck is on the road. This is a very important maintenance and safely program because if wheels are not re-torqued 24 hours after they are put on there is a possibility that the lug nuts could work themselves loose and the wheel could come off the truck while moving. The Re- Torque program is also followed throughout our routine PM program, done during every PM. 3. Wheel Stud & Nut replacement program This program is in place to ensure that the wheel studs and nuts used to secure the wheel to the truck are periodically replaced. This is necessary because over time a studs can become stretched and nuts can become stripped therefore creating a safety hazard. 4. RTA, our full maintenance tracking program. This program is our computerized record tracking program used for scheduling our PM's and preventive maintenance for all of our vehicles and equipment. Each of our vehicles receives preventative maintenance at scheduled intervals based on the number hours each vehicle has operated. 4 5. Brake S.O.P. This program is in place to ensure that the brakes on all of our vehicles are fully functional at all times. This program is especially important to the residential collection vehicles due to the number of stops each makes daily. 6. Multi-Seal program, eliminating flat tires while on route This program is in place to reduce the downtime of our collection vehicle due to flat tires that may be caused by the frequent trips into landfills to dump. Veolia uses a multi-seal inside each tire that seals leaks thus preventing the need to change the tire. This translates to less route downtime and therefore ensuring more predicable timely route collection. 7. Parker Hydraulic Hose program This program is in place and is aimed at reducing and eliminating blown hydraulic hoses and leaks that may occur on the residential routes. 8. Fleet replacement Program The fleet replacement program is a measure that we follow on replacing our collection trucks, making sure we keep the fleet as new as possible. We have a schedule that we follow for each line of business 9. Our Veolia Maintenance Managers, are a member of the TMC (Technology & Maintenance Council The TMC is a group of members that are testing new products, testing the products that we are using today to see that the product is safe, testing to see if it is productive, and once a product or issue finishes it testing, the product or issue is placed under a R.P. (Recommended Practice) TMC not only tests new products, they also take the maintenance on a fleet truck, and they study the way it is maintained. Building better ways to achieve a safe way to repair, maintain, and simply make sure it is safe to perform the function of the repair. Customer Service ProjZram Customer Service is a priority at Veolia. We feel that we manage the contract for the City and Village. We do our best and focus our efforts on ensuring that the City and Village are not spending resources on managing the refuse collection contract. Veolia has trained customer service representatives who are very familiar with requests posed by residential customers. These customer service representatives are available to assist the residents of Yorkville and Oswego during normal business hours. 5 Veolia has an intensive customer service training program that each customer service representative (CSR) must go through. Veolia has undertaken the task of using an outside customer service training company; Tooty, Inc. to assist and compliment the training of our customer service representatives. We have realized a great success in the improvement of our customer service departments since we began the program four years ago. Our improved customer service translates into the City residents having their questions answered and problems addressed in a prompt and courteous manner. Below are some of the aspects of the CSR training program: Audits Every Veolia location receives weekly secret shopper phone calls to test the effectiveness and helpfulness of their customer service and sales staff. Those calls and evaluations are reviewed with the individual CSR promptly to address any concerns or training needs. The guidelines that Veolia has established are the toughest in the Environmental Services industry. Our philosophy of"One Call Does It All" empowers the person who answers the phone to help the customer with anything he/she may need. There is a big focus on voice, attitude and wording, and the impact a customer service representative can have on a customer. Equal importance is give to the accuracy in setting up new orders and service issue resolution. New Hire Training All newly hired CSR's go through an 8 hour classroom training session that focuses on: • Voice, attitude and wording • Industry education on residential, commercial and roll-off services • Review of scripts for effective handling of sales and service issues • Role-playing Upon completion of the training each participant receives a certificate. On-Going Customer Service Training Veolia continually strives to provide the best customer service in the industry. To that end, each CSR receives ongoing training in either half and/or full-day classroom training session customized for each location to continue the development of each CSR. In addition, Tooty Inc. conducts 90 minute webinars when needed to address market specific issues or changes We will make available(to City and Village staff) the phone numbers of key individuals to be contacted in the event that City or Village staff needs to contact them. We are currently in the process of developing an email process that allows residents to use an email to forward questions, comments and service issues. Once the process is finalized we will roll it out to the City and Village. The Veolia/Batavia division has a live operator that answers the phone and directs calls. We have found that this is still the most customer friendly method of addressing customer's needs. In addition, Veolia's customer service department is local and housed in our Batavia hauling location. We do not subscribe to the regional customer service departmental approach that spans an entire state like some of our competitors. 6 Operational Approach Veolia understands all of the requirements for providing refuse, recycling and yard waste collection service to the United City of Yorkville and the Village of Oswego with respect to the specifications contained in this RFP. Because the Village of Oswego is not familiar with the level of service we provide, we have provided as one of our attachments to this proposal, letters of recommendation from Oak Lawn, St. Charles and Batavia along with numerous other references, to show that Veolia as a company strives to provide the best residential collection service available. Please feel free to call anyone of the municipalities to be assured of the superior service the Village of Oswego can expect. Curbside Collection Program Refuse Collection For curbside refuse collection, Veolia proposes to use the same collection schedule for refuse collection, providing for refuse, recycling, and yard waste collection on the same day of the week to each resident. Veolia proposes to collect refuse, recycling, and yard waste Monday through Friday. With this collection schedule we feel that we can offer the City and Village the best price possible by combining both municipalities in our routes. Veolia will be utilizing front loading residential collection vehicles (FEL's) for the refuse collection. By utilizing these vehicles, our drivers will have the ability to provide automated collection for the 95,65, or 35-gallon refuse carts as well as have the ability to service the residents who use conventional refuse cans and/or bags for additional refuse outside of the containers. These vehicles also do well collecting bulk items. Because the number of units serviced each day may vary, Veolia will have available a sufficient number of refuse vehicles to service the heaviest day of the week. We can make an example of this truck available to the City or Village for inspection if you desire. Veolia will distribute new refuse carts to all residents prior to the beginning of the contract. Spring and Fall Clean-up Veolia will have all of the men and vehicles available to provide the require spring clean- up to the City and Village. Veolia will work closely with the Village and City to develop a clean-up schedule. By doing so, the City will remain much cleaner because garbage will probably not be put out until the night before the clean-up. Veolia anticipates having the entire clean-up done within a single week. Recycling Collection For curbside recycling collection, Veolia proposes to use the same collection schedule outlined above with refuse, recycling, and yard waste collection on the same day of the week to each resident. As with refuse collection, Veolia will be utilizing front loading residential collection vehicles (FEL's) for the recycling collection. By utilizing these vehicles, our drivers will have the ability to service the 65-gallon recycling carts that will be distributed to all residents. These vehicles will still have the ability to manually 7 service the residents who may have additional recycling outside of the cart. Because the number of units serviced each day may vary, Veolia will have available a sufficient number of recycling vehicles to service the heaviest day of the week. We can make an example of this truck available to the City for inspection if you desire. Veolia has had much success increasing the recycling rates by utilizing the 65-gallon recycling cart in place of the 18-gallon bins and 35-gallon recycling carts. There are many advantages to using 65-gallon recycling carts. Just a few examples are: 1. The wind-blown recycling litter is virtually eliminated keeping the neighborhoods much cleaner. 2. The use of the carts keeps the neighborhoods neater looking on collection day because all of the recyclables are contained in the cart. 3. There is much less of a chance of injury to our recycling driver with the use of the carts because they are emptied by the use of semi-automated collection equipment. 4. The 65-gallon recycling cart is much more user friendly in that a resident can fit the contents of at least 3 recycling bins and because of its shape, twice as much as a35-gallon recycling cart. Yard Waste Collection For curbside yard waste collection, Veolia proposes to use the same collection schedule as refuse and recycling during the yard waste season. Veolia will be utilizing the same front loading residential collection vehicles (FEL's) that will be used for refuse and recycling collection. By utilizing these vehicles, our drivers will have the ability to service the residents who use conventional refuse cans and/or bags as well as those who may elect to use carts for yard waste collection. Because the amount of yard waste varies so greatly during the season, Veolia will have available a sufficient number of yard waste collection vehicles to service the heaviest day of the week during the heaviest part of the season. We can make an example of this truck available to the City for inspection if you desire. Veolia will have all of the men and vehicles on hand, trained and ready to provide residential refuse, recycling and yard waste collection service to the residents of Oswego when the contract starts August 1, 2012. The United City of Yorkville and the Village of Oswego have already established a collection schedule for weekly collection service, and Veolia anticipates using the same, current routing scheme for curbside refuse, recycling and yard waste collection. In the future, and with the City or Village's input, it may be necessary to adjust the collection schedule for some of the residents; Veolia will attempt to move the minimum number of residents possible to accommodate the necessary change. This translates into as little disruption to the residents as possible. We understand that a day change can potentially become a problem for the residents and the City of Village, therefore Veolia is prepared to address and eliminate this potential as we have done very successfully for other 8 communities we have transitioned. We have experienced great success in the past utilizing our procedure. As the timeline for implementation permits, Veolia will publish a map in the local paper showing the collection schedule for each section of the City or Village. In addition Veolia will tag each residence with a door hanger indicating the new collection day. Veolia understands that a collection program change can potentially become a problem if not instituted correctly. We feel communication to the residents is of the utmost importance during this time and we can assure the City or Village that the communication provided to the residents will provide a smooth transition with minimal impact and no service disruption. To insure that service is maintained at the highest Ievel and to be able to respond quickly to any request by the City, Village or a resident, Veolia will assign a residential route manager for the residential accounts in the United City of Yorkville and the Village of Oswego. The residential route manager will be in contact with the designated representative from the City or Village on a daily basis to react quickly to any request that the City or Village might have. This system works very well in the municipalities we currently service. As an enhancement to Yorkville or Oswego, we can make available to the City or Village, one of our radios so that the City or Village can contact our route supervisor directly should the need arise. As part of the education of the residents to the new program, we have provided as an attachment, copies of brochures that we have distributed in other communities. We use the brochures with great success at the start of a new contract or program. The brochure outlines the requirements for the preparation of recyclables as well as what recyclables are accepted in the program. Other important aspects of the refuse, recycling, and yard waste collection program are also outlined in the brochure. As you can see, these brochures are tailored to the unique program in each community. Each residence covered by the collection contract is given one of these brochures at the start of the contract as well as each new resident that moves into the community. Servicinp_Locations The United City of Yorkville and the Village of Oswego will be serviced out of our hauling operation located in Batavia, Illinois. The vehicles will be housed there so that the trucks will be close to the City and Village. This operating location is ideally suited for servicing the Village of Owego and the United City of Yorkville. Veolia will be able to respond very, very quickly to the needs of the City or Village from this location. The addresses of our locations are: Hauling Company: Transfer Station: Veolia/Batavia Hauling Division Veolia/Batavia Transfer Station 1660 Hubbard Avenue 766 Hunter Drive Batavia, Illinois 60510 Batavia, Illinois 60510 Phone (630) 587-8282 Phone (630) 879-3587 9 Organizational Plan and Chart; Qualifications of Personnel Veolia is a well organized, decentralized company and is setup as to provide the most efficient, cost effective refuse and recycling collection in the industry. Provided as an attachment is a corporate overview of Veolia and the environmental services we provide. With respect to the management of the Yorkville and Oswego residential refuse,recycling and yard waste collection, we have provided the key management individuals who are responsible for all aspects related to our performance under this contract. In addition to the names of the individuals, we have provided relevant experience and current job descriptions, duties and responsibilities. We have also provided an organizational chart showing the reporting structure of each of the key individuals. You will quickly see that the key individuals who will continue to manage the residential contract in Yorkville and Oswego have extensive industry experience and backgrounds which make Veolia the best choice to continue to provide the refuse, recycling, and yard waste collection to the residents in Yorkville and begin to provide the service to Oswego. Jim Alderman, General Manager, has the ultimate responsibility for the management of the Batavia Hauling Division and Yorkville/Oswego residential contracts. The operations, sales and customer service managers all report to Jim. Mr. Alderman will be the primary point of contact to the both Yorkville and Oswego for all informational requests, customer issues or general inquiries.Jim has been in the industry for over 26 years,and managing residential services for more than 17 years. Scott Greiter,Operations Manager manages all aspects of services related to the City of Yorkville and the Village of Oswego, Scott has responsibility to ensure our drivers carry their daily duties in the safest manner possible. Carrying out Veolia's"Service First, Safety Always" mission is his passion. Scott has been in the industry for over 21 years and managing for more than 16 years. Steve Taxis, the residential supervisor and route manager, is responsible for the supervision of the residential drivers who work in Yorkville and Oswego and is responsible for responding to resident's issues. One of Steve's primary responsibilities is ensuring that our drivers perform their duties in the safest manner possible. There is nothing more important to Veolia than the safety of our drivers, our customers, or the public. Steve has been in his position for past 4 years and has 21 years of industry experience Elyse Kowal, the Customer-Service Manager, is responsible for, as the name implies, managing our local customer service representatives who will interface directly with the Yorkville and Oswego residential customers. Veolia believes in local customer service and Elyse is responsible for ensuring that the Yorkville and Plano customers are responded to promptly and in a polite and courteous manner. Elyse is responsible for training all customer service representatives with the program requirements of both the Yorkville and Oswego contracts so that the residents are provided with timely and accurate information. Elyse has been with its for 3 years and has over l 1 years of customer service experience. Bob Pfister,the Regional Municipal Marketing Manager is responsible for being the liaison between the City of Yorkville,the Village of Oswego and Veolia when it comes to public relations,providing continuing education, and overall service expectations. Bob is very familiar with Yorkville and Oswego and the service requirements and expectations of both municipalities and their residents. Bob has been in the industry for 31 years, all of which have been in the Chicagoiand area. Regional Vice President Central Region James Rooney. Area Manager Northern Illinois James Rooney(acting) General Manager Batavia Division Jim Alderman VEOLIA ENVIi?t3i\MEN IAL SERVICES Municipal Marketing Manager Central Region Bob Pfister Operations Manager Facility&Operations Manager Gustomerservice Batavia Hauling Div. Batavia Supervisor Scott Greiter Transfer Station ' Batavia Division Tom Maher Elyse Kowai Residential Route Supervisor ' Batavia Hauling Division Steve"Taxis Residential Refuse,Recycling&Yard Waste Route Drivers for the United City of Yorkville and the Village of Piano Veolia ES Solid Waste Midwest, LLC. Scale&Equipment 1 Customer Service :Operators at the J Representatives Batavia TS Batavia Division ACO CERTIFICATE OF LIABILITY INSURANCE DATE(MM100/YYYY) ��. 00412012 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT MARSH USA INC PHONE- FAX --- -------------------------------- TWO LOGAN SQUARE - --- - .. PHILADELPHIA,PA 19103-2797 E-MAIL Attn:Philadelphia.Certs @marsh corn;212-948-0360 _ADDRESS;-_-_-------- -____-_____.—_..._.___ ERISLAFFORDING COV_E_RAGE -- —__ NAIC if 010056-ES.GAWX-11-12 BATAVI INSURER A:New Hampshire Insurance Company 23841 -- INSURED Insurance Company Of The Stale Of PA 19429 'Veolia ES Solid Waste Midwest,LLC INSURER B: - 1660 Hubbard Avenue,tsl Floor INSURER c:National Union Fire Insurance Co _ -- 19445 Batavia,IL 60510 INSURER D: >'Commerce And Induslr Ins Co _ 19410 INSURER E:Lexington Insurance Company 19437 INSURER F: NIA iNIA COVERAGES CERTIFICATE NUMBER: HOU-002154755.01 REVISION NUMBER:1 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS{{. __ _ ILTR TYPE OF INSURANCE ADDL SUER POLICY NUMBER I IIUM!DIYYYY MM!DIYYYY I LIMITS INSR A LIABILITY GL4572700 07101/2011 07/01/2012 _EACH OCCURRENCE 5 5,000,000 J_GENERAL. __., ...._..._._...,....._..._..,_._-...._..._-._. `�X COMMERCIAL GENERAL LIABILITY DAMAGE 70 RENTED $ 1000,000 _ _PRE MISES.(Ea occurrence)_. _ _______ i I CLAIMS-MACE X OCCUR iMED EXP(Any one person) S 10.000 PERSONAL 8 ADV INJURY 5 5,000,00 ERS GENERAL AGGREGATE S 5,000.000 GEN'L AGGREGATE LIMIT APPLIES PER PRODUCTS-COMP/OP AGG S 5,000.000 --- 71 X-'POLICY ARC- LOO 15 ? AUTOMOBILE LIABILITY 4576281(AOS) 07!0112011 0710112012 COMBINED SINGLE LIMIT 5,000,000 (Ea accident)._ _S_______-__-___-_ X ANY AUTO 4576283(VA) :07101011 07/01/2012 BODILY INJURY(Per person) s ALL OWNED I SCHEDULED B 4576282(MA) 0710112011 07!0112012 BODI LY INJURY(Per accid S AUTOS _ I AUTOS _ © NON-OWNED 934629 VA PPT'S 07/0112011 07/0112012 PROPERTY oAMAGE.. 15 -� HIRED AUTOS __.._.. AUTOS ( ) 107/0112012 PROPERTY B 1 934628(AOS PPT'S) 07101/2011 i07/01/2012 s — E X UMBRELLALIA13 I X OCCUR j021430572 07/010011 07/0112012 EACI I OCCURRENCE _ S 5,000,000 EXCESS LIAS i CLAIMS-MADE_I i AGGR_EGA_TE — S S,OOO,000 _._...1._,.. .._. I;! DED RETENTIONS I f S A i WORKERS COMPENSATION ) WC6517886 (All Other Slates) 07/01/2011 10710112012 WC STATU- H. AND EMPLOYERS'LIABILITY 1 TORY LlVdTS_--.. Lt_— G ANY PROPRIETORIPARTNERIEXECUTIVE YrfN NIA WC6517868(CA) 0710112011 07101/2012 1,000,000 OFFICER/MEM8ER EXCLUDED? E.LJEACH ACCIDENT S- - B (Mandatory In NH) WC1558356(FL) 0710112011 07/0112012 E.L.DISEASE-EA EMPLOYED S 1,000,000 D It yes,describe under WC 6517889(MA,WI 8 Slop Gap) 07/01/2011 07/01/2012 1,000,000 DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT S I I I I DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 1D],Additional Remarks Schedule,If more space Is required) Re:Yorkville-Oswego Solid Waste Collection Services The Village of Oswego and City of Yorkville,their officers,officials,employees,and volunteers are included as additional insured(except as respects all coverage afforded by workers'compensation)where required by written contract but only for liability arising out of the operations of the named insured. A waiver of subrogation is granted as required by written contract but only for liability arising out of(he operations of the named insured. CERTIFICATE HOLDER CANCELLATION City of Yorkville SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE Alin:City Administrator THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 800 Game Farm Road ACCORDANCE WITH THE POLICY PROVISIONS. Yorkville,IL 60560 AUTHORIZED REPRESENTATIVE of Marsh USA Inc. I Manashi Mukherjee �Lcivao� �4�[Gnaw ©1988-2010 ACORD CORPORATION. All rights reserved. ACORD 25(2010105) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: 010056 LOC#: Houston ACO® ADDITIONAL REMARKS SCHEDULE Page 2 of 2 oENCY NAMED INSURED MARSH USA INC 'Veolia ES Solid Waste Midwest,LLC 1660 Hubbard Avenue.1 sl Floor POLICY NUMBER Batavia,IL 60510 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER; 25 FORM TITLE: Certificate of Liability Insurance Automobile Liability Policy Details Insr Ltr:B (Insurance Company 01 The State Of PA) Policy Number.934634(MA PPT'S) Eff.Of.0710112011 Exp.Dt.07101/2012 Coverage under the captioned General Liability and Auto Liability policies afforded to an Additional Insured will apply as Primary insurance where required by written contract,and any other insurance issued to such Additional Insured shall apply as excess and NomContribulory insurance. ACORD 101 (2008101) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD N-11-11"t'll k i's ACC I V HY RF'S01-IRCT N1 A.N A G,V INVE,NT CONTAINERS: Aluminum Cans, Trays & Foil(trays c&foil must he cleaned) Steel Cans & Tins Aseptic Packaging& Gable,rop Containers (milk&juice cartons) Glass Bottles and Jars-(clear, brown, green) No window glass, auto glass, dinnerware or ceramics. PET Soda,Water,& Flavored Beverage Bottles(91 clear and green plastic resin) HDPE Milk,Water&Juice Jugs (#2 clear plastic resin) HDPE Detergent& Fabric Softener Containers (#2 colored plastic resin) PVC Narrow Neck Containers Only (93 plastic resin); such as health& beauty aid products, household cleaners. LDPE Grocery Containers (#4 plastic resin); such as margarine tubs, frozen desert cups,six pack rings, etc. PP Grocery Containers(#5 plastic resin); such as yogurt cups,and narrow neck syrup and ketchup bottles. #7 Plastic Resin Narrow Neck Containers Only. Plastic Buckets,such as kitty litter containers(5 gallon size maximum) No metal handles. Notes; 1. All containers to be emptied and rinsed clean. 2. No motor oil, insecticide, herbicide or hazardous cheatical containers. 3. No Plastic bags—instead reuse or return to grocery or department stores. 4. No plastic sheets or film (no plastic sheets, tarps or wrap). 5. Fxpandedfimm and clear polystyrene not accepted per joint advisolyfi-ofn the Illinois Recycling Association,Illinois Department of Commerce& Community Affairs, and Region 5 U.S'Environmental Protection Agency. PAPER FIBER: Newspaper,including inserts (remove plastic sleeves) Cardboard(no waxed cardboard) Kraft(brown paper)Bags Magazines, Catalogs and Telephone Books Office, Computer, Notebook& Gift Wrap Paper (no metal clips, spirals, binders) Chipboard(cereal,cake&food mix boxes, gift boxes, shoe boxes,etc.) Carrier Stock(soda& beer can carrying cases) Junk Mail &Envelopes(no plastic cards, stick on labels or unused stamps) Paper Back Books (no hard cover books) MEE ft 4f � • t � �Y ... ,.,r, ima[�`f`:�;t w.�a6 t-s .. y � Veolia Environnement The World's Leading Environmental Company • No.i worldwide in • No.1 worldwide in • N0.1 in Europe in •N0.1 multi-modal water services waste services, energy services transportation • 2008 revenue: leader in industrial • 2008 revenue: provider in North $17.5 billion and hazardous $10,43 billion America and Europe waste mgmt. 92008 revenue: • 2008 revenue: $8.35 billion $14.1 billion $50 billion in revenues with 336,000 employees in 72 countries • Only global company providing entire range of environmental services to municipal,, industrial and commercial customers Veolia Environnement The World's Leading Environmental Company -------------------------------------------------------------------------------------------------------------- Our ethics are inspired by the Veolia Charter of Sustainable Development. It is formalized in our Charter of Values and our Environmental Policy -----------------------------------------------------------------------------------------------=----- ---= Our ethic is dedicated to: • Improving the world condition, making it a cleaner, healthier place to live • Promoting hygiene, health and safety Long-term investments through training and technological innovation & research Our corporate responsibility as a waste management,specialist is to manage the waste and pollution generated by people to the highest possible standards and to reduce the impacts of human activity on the planet Veolia Environnement The Leader in the North American Market WVEOLIA 0 E £:�/� � m lim y , it �/�\�\ ����1��/ \������$ �\ ���\ . � \e�y . �\�\\ � � 2�\�\ }�}� \ �\ ��«� / % < <� �\ �� � \ �� �� � �\\ � /\� � � � . \�����\ • �y:<« y � . / �\�} \� � } Sn Rp7� SEPVlce fR t i µhr L 1 i L Veolia/Batavia Hauling Division & Transfer Station • is located on Hubbard Street in Batavia • runs 54 commercial collection routes daily • runs 7 residential collection routes daily • runs 9 roll-off collection routes daily • has 84 route drivers and 95 route trucks • has 9 full time mechanics • has 16 employees in the CSR & Sales Group • has 10 employees in the Operations Group • has 6 employees in the G & A Group • has a total of 133 employees vE LrA ;� y. � �� �� �, �.<�` :`.:: _d Our employees are dedicated to providing a consistent level of service excellence through • Safety and appearance • Service Delivery • Service communications One Call does it all... So you can focus on your responsibilities Service Standards a� Safety 8 Appearance Vic:v:f wo.',Safw;:O omtect 0z"%elves.our Cs!Dma!s an.^.'err, e.Or on the day requ; tAd by the ws!")me, ^trN:n d.Excel::0.^.s.✓Ill ti°C:+S:OmerS vnlh Cn-SL:!sere[^e:VI'0^c"f"J i"ie:v:i weaf t nopef&ano=nate✓O=-. 1.^.F!:•:=:r:O:r.^C In.35v.3nCO. 4Ve.Ypl:x'ear del^Il^10"S.l.^.K C;Olh:nq !hC R:.. Of C.ICn dflv. ,S b,oCk✓d Con;Wne'S Most I>.C,allec ,:0 d'gVa:[h.D:$Wt;b Ic YYe f.tdke L c!e:n the aa.^.eardn;:e of ou,vehlC'es and In an to!00 a Into Ine omper foie lmmedla:e;y. V.1 Is a ca^rrerc:al .r :e�_Ra!za aca::nl.:"e d•+rer-1 a::rmn;:o get?^.e r,;s;omer:o r":ear the oos:ec'.e t+la:Is blocklrg ;e container if t^.:s=s no:nosslble.the - Service Delivery Of:Yil'„^.n 3:l tnC CdS:omCr tO 5n^,ou::vhen the Orirer elxoatch 1 N.°rwtes'mil e o r ed o7 the gay er aro sc,od.HOC- Ca-sery a,e t§r_acr,ou",and eoorbnate Mh sle.do A 1',seC s v -tW'+C: C :by - lle^.a s T!!l•CE'%,�un•6.' 0 3(`e..for new se v Ce 1Ll OCCt;r c.t1B.On +:e g+ fOGC:ved beloo CoTT n c Ina-hc caurc.of t1r' Cay it 11.)CiMlamo,,ol by n'-"eo—"e tTCK p to the CJCInr^. T S bee(k: O^7',:d of h Ua0.1u u v W, ,.-and!!nt c,slict^e xe•�:<e,e 5()red � - "� - se✓cc < . : n o o n e rne t v r m7 -a. .,..C<. v,.te 3 '+'OU7P<hP e c. :- c reti •> >t r.re:KatTO 0 needer,repo r- r;..er,e +e:�t9 Communicating with Customers and Employees of CO 3 tors an the ro,;1f 'i:P can 1,:n1 l P 1'1 EI orOfeCS'Ona:r`—IP,-1h a. 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