Resolution 2003-03 COUNTY OF KENDALL )
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STATE OF ILLINOIS ))ss
RESOLUTION NO.2003- Q"3
RESOLUTION APPROVING THE REVISED JOB DESCRIPTION FOR THE POSITION OF
UTILITY BILLING CLERK
WHEREAS,it is important for the UNITED CITY OFYORKVILLE to maintain job descriptions for
the various positions within the CITY,and
WHEREAS,a revised job description has been recommended for the position of Utility Billing Clerk,
and has been reviewed,and approved by the City Council.
NOW THEREFORE,upon motion duly made,seconded,and approved by a majority of those
voting,be it resolved that the attached job description incorporated herein by preference for the position of
Utility Billing Clerk be adopted.
REPEALER: All ordinances,resolutions or orders,or parts thereof,in conflict with the provisions of
this ordinance are to the extent of such conflict hereby repealed,and this resolution shall be in full force and
effect forthwith upon its adoption.
PAUL JAMES MARTY MUNNS
RICHARD STICKA MIKE ANDERSON
VALERIE BURD ROSE SPEARS
LARRY KOT � JOSEPH BESCO v
APPROVED by me,as Mayor of the United City of Yorkville,Kendall County,Illinois,
this day of ,A.D.2003.
7
MAYOR
PASSED by the City Council of the United City of Yorkville,Kendall County,Illinois,
this day _ A.D. 2003
CITY LERK
Page 1 of 1
UNITED CITY OF YORKVILLE
u UTILITY BILLING CLERK
JOB DESCRIPTION
Department: Administration
Reports To: Finance Director
Status: Full-time; non-exempt
Position Description Overview
This individual will be responsible for handling billing of all municipal utility accounts, as well as
doing adjustments, running reports, and problem solving questioned accounts. This position
involves heavy customer contact and the ability to respond to questions and complaints. A need
for mathematical ability is necessary.
Essential Job Functions
1. Maintain and update account information, data sheets and delinquent accounts. Prepare,
review, adjust, sort, and mail bi-monthly bills for municipal utility accounts, also issue
closed accounts final bills. Enter bank payments and meter installations into system and
copy to accounting as required.
2. Process and transfer information recorded within the water meter radio units into the
computer billing system.
3. Print and review water meter reads after transfer has been completed by the water meter
radio unit. Identify any problem reads and request a re-check of the water meter read to
the Public Works Director.
4. Periodically review the past due account list, follow up on delinquent and collection
accounts, sending letters prior to referral. A copy of the renter's delinquent letter is also
sent to the property owner.
5. Prepare penalty report, review to identify any exceptions, and complete the penalty
process. Print and mail the penalty bills.
6. Prepare aging reports for credit balances and past due accounts, indicate collection and
shut-off processes as required.
7. Set up monthly payment plans when applicable. Monitor monthly.
8. Prepare the shut off list. Check payments received daily to update the shut off list. Adjust
u shut off fees to accounts. Distribute the shut off list to the Public Works Director and
receptionist.
9. When necessary, prepare documentation on uncollected past due accounts to begin filing a
lien on the property as directed by procedures.
10. Prepare refuse report to inform the refuse company of the house count and Senior Citizen
count on a monthly basis.
11. Calculate the YBSD payment, which is obtained from the cash receipts reports (mid and
end of month) and provide this information to the Finance Director for approval.
12. Prepare reports monthly for meter installation, and new water and sewer installations
accounts for assignment to Public Works.
13. Check status on Meter Reader's referrals, final and other meter readings for assignment to
Public Works. Follow-up weekly.
14. Answer phones, take messages as needed, and provide customer service at counter
15. Investigate and respond to any customer billing questions and make adjustments when
appropriate, notify the supervisor with any issues.
16. Take all utility complaint calls and refer to the proper department, if an emergency is
reported contact the Public Works Director immediately.
17. Maintain and file all water utility reports and records.
18. Provide a monthly listing of all new water accounts and change of ownership information
to the Deputy Clerk and Administrator's Assistant.
19. Provide information for annual audits re: Water fund, and YBSD collections and billing of
fees. Provide census information update as required.
20. Other duties as assigned by the Finance Director.
Requirements - Knowledge, Skills and Abilities
1. Ability to utilize the City's Utility Billing software.
2. Ability to operate a variety of office equipment including a typewriter, computer, facsimile
machine and calculator.
3. Organizational skills in order to function within an office environment.
4. Knowledge of basic mathematical skills/formulas.
5. Knowledge of Account Receivable procedures.
Minimum and Preferred Experience and Education
1. High School Degree.
2. Minimum of two (2)years office experience.
3. Any approved equivalent combination of experience and education that provides the
required knowledge, skills and abilities.
4. Must be willing to attend training classes to increase knowledge of job related knowledge.
5. Must successfully complete a background investigation with findings of good character
and no felony convictions.
The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the position
if the work is similar, related or a logical assignment to the position. The job description does not
constitute an employment agreement between the employer and employee and is subject to change
by the employer as the needs of the employer and requirements of the job change.