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Resolution 2001-41 i STATE OF ILLINOIS ) )ss COUNTY OF KENDALL ) RESOLUTION 01- A\ RESOLUTION CREATING POSITION OF FULL TIME WATER BILLING CLERK WHEREAS, the United City of Yorkville currently has two part-time persons working various hours in its Water Billing Department; and WHEREAS, due to increased work loads, the City Council, Mayor and City Staff have recommended making one full time position to perform water billing duties; and WHEREAS, the Mayor and City Council deem it to be in the best interest of the City to create the full time position of Water Billing Clerk and assign the position duties and responsibilities contained in the attached Job Description; NOW THEREFORE BE IT RESOLVED BY THE UNITED CITY OF YORKVILLE,upon motion duly made, seconded, and approved by a majority of those Alderman voting, it is hereby resolved that the City creates the position of Water Billing Clerk and adopts the attached Job Description for said position. PAUL JAMES MARTY MUNNS /zL RICHARD STICKA MIKE ANDERSON VALERIE BURD ROSE SPEARS LARRY KOT JOSEPH BESCO APPROVED by me, as Mayor of the United City of Yorkville, Kendall County, Illinois, this 2ed- y of , A.D. 2001. MAYOR PASSED by the City Council of the United City of Yorkville, Kendall County, Illinois this day of_ , A.D. 2001. Atte . ITY CLERK Prepared by: Law Offices of Daniel J. Kramer 1107A S. Bridge Street Yorkville, Illinois 60560 630.553.9500 Rev. 6/21/01 u UNITED CITY OF YORKVILLE Utility Billing Clerk JOB DESCRIPTION Department: Administration Reports To: City Administrator Status: Full-time Positions Description Overview This individual will be responsible for handling billing of all municipal utility accounts, as well as doing adjustments,running reports, and problem solving questioned accounts. This position involves heavy customer contact and the ability to respond to questions and complaints. A need for mathematical ability is necessary. Essential Job Functions 1. Maintain and update account information, data sheets and delinquent accounts. Print pre-bill register checking for discrepancies then copy YBSD and Deputy Clerk. Prepare, review, adjust, sort and mail bi-monthly bills for municipal utility accounts, also issue final bills. Enter bank payments and meter installations into system and copy to accounting as required. 2. Prepare reports monthly for meter installation, and new water and sewer installations accounts. Update annually. Prepare aging reports for credit balances and past due accounts, indicate collection and shut-off processes as required. 3. Prepare penalty report and complete the penalty process while weeding through for any exceptions due to extenuating circumstances. Prepare the shut off list. Check payments daily to update the shut off list. Adjust shut off fees to accounts. 4. Prepare garbage report for garbage company,print Meter Reader's no read report and compare with water report. Check status on Meter Reader's referrals, final and other meter readings for assignment to Public Works. Follow-up weekly. 5. Check past due account list weekly, follow up on delinquent and collection accounts weekly sending letters prior to referral with follow up in ten days. 6. Answer phones, take messages as needed, provide customer service at counter, and take all water complaint calls. Rev. 6/21/01 �../ Requirements -Knowledge,Skills and Abilities �i 1. Ability to utilize the City's Utility Billing software. 2. Ability to operate a variety of office equipment including a typewriter, word processor, facsimile machine and calculator. 3. Mathematical ability. Minimum and Preferred Experience and Education 1. Minimum of two (2) years office experience. 2. Any approved equivalent combination of experience and education that provides the required knowledge, skills and abilities. 3. Must be willing to attend training classes to increase knowledge of job related knowledge. 4. Must successfully complete a background investigation with findings of good character and no felony convictions. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar,related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.