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Resolution 2020-60 Resolution No. 2020-60 A RESOLUTION OF THE UNITED CITY OF YORKVILLE,KENDALL COUNTY,ILLINOIS, RATIFYING A MASTER CONTRACT BY AND BETWEEN GovITC AND INTERDEV,LLC WHEREAS, the United City of Yorkville, Kendall County, Illinois (the "City") is a duly organized and validly existing non home-rule municipality and political subdivision of the State of Illinois created in accordance with the Constitution of the State of Illinois and the laws of the State; and, WHEREAS, the City entered into an Intergovernmental Agreement with several municipalities whereby the Government Information Technology Consortium ("GovITC") was formed for the purpose of providing cost effective IT service to each of its members; and, WHEREAS, the City has been advised by GovITC that it entered into a Master Contract with InterDev, LLC (the "Service Provider") on June 30, 2020, for the purpose of establishing, operating, maintaining and supporting information technology systems, equipment, software and related services for each of the members of GovITC; and, WHEREAS, the City desires the GovITC to engage the Service Provider to provide technology services to the City and other members of GovITC in accordance with the terms and conditions as set forth in the Master Contract attached hereto. NOW,THEREFORE,BE IT RESOLVED,by the Mayor and City Council of the United City of Yorkville, Kendall County, Illinois, as follows: Section 1. The recitals set forth above are incorporated into this resolution as if fully restated herein. Section 2. As a member of GovITC, the Mayor and City Council of the United City of Yorkville hereby ratify the Master Contract by and between Government Information Technology Resolution No.2020-60 Page 1 Consortium and InterDev, LLC in the form attached hereto as Exhibit A and made a part hereof, to provide technology system services to the City. Section 3. That this Resolution shall be in full force and effect from and after its passage and approval as provided by law. Passed by the City Council of the United City of Yorkville, Kendall County, Illinois this 281h day of July, 2020. KEN KOCH AYE DAN TRANSIER AYE JACKIE MILSCHEWSKI AYE ARDEN JOE PLOCHER AYE CHRIS FUNKHOUSER AYE JOEL FRIEDERS ABSENT SEAVER TARULIS AYE JASON PETERSON AYE Approved by me, as Mayor of the United City of Yorkvill , Ke dall County, Illinois, this 0?4 day of -&6-77 1,51 , 2020. Mayor Attest: City Clerk Resolution No.2020-60 Page 2 Exhibit A GOMV, IT 04 - 6 lot Government Information Technology Consortium Information Technology Services Contract Documents 1 CONTENTS MASTERCONTRACT..........................................................................................................................................................3 OVERVIEW.................................................................................................................................................................. 15 SCOPEOF SERVICES....................................................................................................................................................23 SERVICE LEVEL AGREEMENT(SLA)AND PENALTIES......................................................................................................30 INSURANCEREQUIREMENTS.......................................................................................................................................34 FORM OF SPECIAL PROJECT SERVICES SCOPE(S) ..........................................................................................................36 BASE SERVICE CATALOG PRICING................................................................................................................................37 BASESERVICE ORDER FORM.......................................................................................................................................38 CHANGEORDER FORM...............................................................................................................................................39 2 MASTER CONTRACT The first four(4)to six(6)months prior to the official award of the contract will be considered a"Trial Period". Consortium members under the contract during the trial period shall issue a purchase order for a trial period of four(4)to six(6)months prior to the award of the contract in order for Consortium to evaluate the Consultant's services.In the event that the Consortium choses,in its sole discretion,not to continue with the Service Provider there shall be no further obligation to the Consortium or its members. After the Trial Period,this Master Contract (the "Contract") is made and entered into this?d day ok\q11L2020 (the"Effective Date"),by and between the Government Information Technology Consortium("GovITC"),an Illinois intergovernmental agency(the"Consortium"),and InterDev, LLC(the "Service Provider").(For convenience,the "Consortium"and the"Service Provider"may be hereinafter referred individually as a"Party"and collectively as the "Parties."). For the first year of the contract,2020,existing Consortium Members will move onto the Master Contract on January 1 or a date mutually agreed upon by the Member Community and the Service Provider. WHEREAS,the Consortium is a public agency created by intergovernmental agreement among certain Illinois municipalities (the "IGA") pursuant to Article VII, Section 10 of the Illinois Constitution of 1970 and the Illinois Intergovernmental Cooperation Act,5 ILCS 220/1,etseq.; WHEREAS,the Service Provider will serve as the firm to establish,operate,maintain or support information technology systems,equipment,software,and related services(collectively,"Information Technology"or"IT')for the municipalities that are members of the Consortium(each,a"Member"and collectively,the"Members"); WHEREAS, the IGA contemplates a master contract by which the Consortium would designate service provider(s)to establish,operate,maintain,or support IT for the Members; WHEREAS,the Consortium desires to engage the Service Provider to provide the ITservices for the Members on the terms set forth in this Agreement,which shall be considered the Master Contract,as defined in the IGA; WHEREAS, the Service Provider hereby represents to be in compliance with Illinois statutes relating to professional registration applicable to individuals performing the Services hereunder and has the necessary expertise and experience to furnish the Services upon the terms and conditions set forth herein; NOW,THEREFORE,in consideration of the foregoing and of the promises hereinafter set forth,and for other good and valuable consideration,the receipt and sufficiency of which is mutually acknowledged,the Consortium and the Service Provider hereby agree as follows: SECTION 1. RECITALS The foregoing recitals are true and correct and are incorporated herein by reference as if set forth in full. SECTION 2. EXHIBITS The following exhibits are attached hereto and incorporated in this Contract by reference: • Overview • Exhibit A—Scope of Base Services • Exhibit B—Service Level Agreement("SLA")/Penalties and Service Prioritization Examples • Exhibit C—Insurance Requirements • Exhibit D—Form of Special Project Services Scope(s) • Exhibit E—GovITC Strategic Project Plan • Exhibit F—Base Service Catalog Pricing 3 • Exhibit G-Change Order Form In the event of a conflict between this Agreement and associated exhibits, the provisions of this Agreement shall control. SECTION 3.SERVICES; INDEPENDENT CONTRACTOR The Service Provider shall provide the base services described in Exhibit A(the "Base Services") to all Members in accordance with its terms, and shall provide the services described in any scope of special project services with a Member(each,a"Special Project Scope")to that Member(the"Special Project Services"and,with the Base Services, the"Services") in accordance with its terms.The Service Provider shall perform all Services to the best of its talents and expertise in accordance with this Contract and all exhibits hereto,including,without limitation,the SLA,and shall cooperate with employees and other consultants of the Consortium and the Members in so doing. The Service Provider shall at all times be an independent contractor,engaged by the Consortium and the Members to perform the Services.Nothing contained herein shall be construed to constitute a partnership,joint venture,or agency relationship between the Parties or between the Service Provider and any Member. Neither the Service Provider nor any of its employees shall be considered to be employees of the Consortium or any Memberfor any reason,including, but not limited to,workers'compensation or other benefits.Unless otherwise agreed in writing,neither Party hereto has the authority to bind the other to any third party or to otherwise act in anyway as the representative of the other. SECTION 4. TERM 4.1 The first four(4)to six(6)months prior to the official award of the contract will be considered a "Trial Period". Consortium members under the contract during the trial period shall issue a purchase order for a trial period of four (4) to six (6) months prior to the award of the contract in order for Consortium to evaluate the Consultant's services.In the event that the Consortium choses,in its sole discretion,not to continue with the Service Provider there shall be no further obligation to the Consortium or its members. 4.2 Subject to earlier termination as set forth herein,the initial term of this Contract commence on the Effective Date and remain in effect for three(3)years(the"Initial Term"). 4.3 The Initial Term may be extended by successive two (2)year periods or for any other period as mutually agreed to by the Parties in writing(each,a"Renewal Term" and,with the Initial Term,the'Term")prior to the expiration of the then-current Term. 4.4 At the end of any Term GovITC reserves the right to extend this contract for a period of up to one hundred and twenty(120)calendar days for the purpose of securing a new contract. 4 SECTION 5.TERMINATION OF AGREEMENT 5.1 Notwithstanding any other provision hereof, the Consortium may terminate this Contract for its convenience at any time upon 120 calendar days' prior written notice to the Service Provider. The Service Provider may terminate this Contract for its convenience at any time upon 120 calendar days' prior written notice to the Consortium. 52 Upon the Contract's expiration ortermination byeither Party,the Service Provider shall be required to abide by the Transition cooperation obligations as set forth in Section 6. 53 Either Party may terminate this Contract for cause upon written notice to the other following a material breach of a material provision of this Agreement by such other Party if the breaching Party does not cure such breach within ten(10)calendar days of receipt of written notice of such breach from the non-breaching Party. 54 In the event that this Contract is so terminated,the Service Provider shall be paid for Services actually performed as of the effective date of the termination. 55 Termination by a Member of its Base Services and/or any Special ProjectServices shall be in accordance with Exhibit A and the Member's Special ProjectScope(s). SECTION 6.TRANSITION COOPERATION 6.1 Upon expiration or termination of this Contract in accordance with Section 5,the Service Provider shall take all necessary actions to ensure an orderlyand efficient transition of Services to the Members or another third- party service provider(the"Transition"),as outlined by items(a)—(f),below: 0) Throughout the Transition Period, which shall be defined as 90 calendar days after the effective date of (i) expiration of the Contract or(ii)termination of the Contract by either Party,the Service Provider will continue to perform the Services in accordance with the terms of the Contract and all exhibits hereto. (b) As part of the Transition, all Consortium and Member-owned equipment or property provided to the Service Provider under the Agreement (collectively, "Consortium Equipment") will be turned in to the Consortium or individual Member(s), as applicable, upon completion of Transition approval, and shall remain with the Consortium or individual Member(s)thereafter.Consortium Equipment includes,but is not limited to:computers, laptops, monitors, personal electronic devices (PEDs), flash and external hard drives, employee ID badges, software and software licensure, and any other items as deemed appropriate by the Consortium or applicable Member(s). (� Transition of Intellectual Property shall abide by guidelines outlined in Section 21 of this Contract. (c!) As part of the Transition,various user account accesses and authorizations must be created and disabled.Current Service Provider personnel possess user accounts and access necessary for contract deliverables.The Consortium, the Members,and/or employees of another third-party service provider will be granted access on the first day of the Transition Period.During the Transition Period,at a date determined by the Consortium,the Service Provider, and a new third-party provider (if applicable), all new access and new passwords will be activated. All Service Provider user accounts will then be disabled. (e) Knowledge transfer will occur over the entirety of the Transition Period. Knowledge transferring will take place 5 via various methods,and will encompass a variety of topics including,but not limited to:organizational structure, and processes, network infrastructure, network security, virtualization, disaster recovery,third-party software providers, records- management systems, database tasks and activities, service-level requirements, customer service requirements, documentation requirements, server structure and integrity, website and SharePoint systems,and all other topics,hardware,software as deemed necessary by the Consortium. (f) The Consortium will make the determination of when the Transition is completed in its sole discretion,and will provide a formal, written acceptance indicating such. Once the Transition has been formally accepted, all supporting documentation will be signed and accepted by the Parties.Following these approvals and signatures, the Transition will be considered complete. Notwithstanding the foregoing, the Consortium may, in its sole discretion, determine that the Transition is complete prior to the end of the Transition Period as set forth in Paragraph 6.1(c), above ("Early Determination"), and if the Consortium provides written notice of such Early Determination to the Service Provider,then the Transition Period shall end as of the date of such notice. 6.2 In the event that this Contract is terminated in accordance with Section 5, the Service Provider shall stagger the initiation of the Transition cooperation plan across the Members, in order to best serve the Transition. 63 Failure to stagger the Transition cooperation plan in accordance with Section 6.2 will result in a forfeit by Service Provider of any outstanding contractual funds to be paid by the Members under this Contract and the exhibits referenced herein. 6 SECTION 7. PAYMENTS TO SERVICE PROVIDER 7.1 Each Member shall pay the Service Provider for the Base Services in the amounts set forth in Exhibit A.Any Member with a Special Project Scope(s)shall pay the Service Provider for those Special Project Services those amounts set forth in that Member's Special Project Scope(s). In all cases: (a) Service Provider shall provide a 5%discount on projects for the GovITC. (This discount only applies to projects for the consortium and not for individual Members). (b) The Service Provider shall submit invoices in a format approved by each Member. (c) The Service Provider shall maintain records showing actual time devoted and costs incurred. The Service Provider shall permit authorized representatives of the Member to inspect and audit all data and records of the Service Provider for work done under this Contract. The Service Provider shall make these records available at reasonable times during the Term,and for three(3)years after termination or expiration of this Contract. (CQ All payments to the Service Provider under this Contract and any Work Order shall be made pursuant to the Illinois Local Government Prompt Payment Act(50 ILCS 505/1 et seq.). 7.2 Escalation (a) Base Service rates shall be adjusted by 3%annually. (b) Written requests for price revisions to the "Services/Project Position Rates" after the first year period shall be submitted at least sixty(60) calendar days in advance of the annual Contract period. Requests must be based upon and include documentation of the actual change in the cost of the components involved in the contract and shall not include overhead,or profit. GovITC reserves the right to reject a proposed price increase and terminate the Contract. 7 SECTION 8. ILLINOIS FREEDOM OF INFORMATION ACT Within five (5) business days after the Consortium's or any Member's Notice to the Service Provider of the Consortium/Member's receipt of a request made pursuant to the Illinois Freedom of Information Act(ILCS 140/1 et seq. —herein "FOIA"), the Service Provider shall furnish all requested records in the Service Provider's possession which are in any manner related to this Contract, including but not limited to any documentation related to the Consortium/Member and associated therewith.The Service Provider shall not apply any costs or charge any fees to the Consortium/Member or any other person,firm or corporation for its procurement and retrieval of such records in the Service Provider's possession which are sought to be copied or reviewed in accordance with such FOIA request or requests.The Service Provider shall defend, indemnify and hold harmless the Consortium/Member including its several departments and including its officers and employees and shall pay all of the Consortium/Member's Costs arising from the Service Provider's failure or alleged failure to timely furnish such documentation and/or arising from the Service Provider's failure or alleged failure otherwise to comply with the FOIA,whether or not associated with the Service Provider's and/or the Consortium/Member's defense of any litigation or other proceedings,including requests for review initiated by the Office of the Illinois Attorney General, associated therewith. In addition, if the Service Provider requests the Consortium/Member to deny the FOIA request or any portion thereof by utilizing one or more of the lawful exemptions provided for in the FOIA, the Service Provider shall pay all Consortium/Member Costs in connection therewith if the Consortium/Member, in its discretion, chooses to so deny the FOIA request. As used herein, "in the Service Provider's possession" includes documents in the possession of any of the Service Provider's officers,agents,employees and/or independent contractors;and"Costs"includes but is not limited to attorney's fees, witness fees,filing fees and any and all other expenses—whether incurred by the Consortium/Member or the Service Provider. SECTION 9. IDEMNIFICATION AND INSURANCE The Service Provider agrees to indemnify,save harmless and defend the Consortium and the Members and all of their elected and appointed officials, employees, agents, consultants, attorneys and representatives and each of them against,and hold them harmless from,any and all lawsuits,claims,injuries,demands,liabilities, losses and expenses; including court costs and reasonable attorney's fees which may arise or which may be alleged to have arisen out of, or in connection with the Service Provider's performance of any Services under this Contract and any of its exhibits including,without limitation,any Special Project Scope(s).The obligations of the Service Provider under this provision shall not be limited by the limits of any applicable insurance requirement of the Service Provider,and such obligations shall survive the expiration or termination of this Contract and its exhibits,including,without limitation,any Special ProjectScope(s). The Service Provider must procure and maintain, for the Term of this Contract, insurance as provided in Exhibit C hereto. 8 SECTION 10. NO PERSONAL LIABILITY No official, director,officer,agent, or employee of any Party or Member shall be charged personally or held contractually liable by or to any other Party under any term or provision ofthis Agreement or because of its or their execution,approval or attempted execution of this Contract. SECTION 11. NON-DISCRIMINATION In all hiring or employment made possible or resulting from this Contract, there shall be no discrimination against any employee or applicant for employment because of sex, age, race, color, creed, national origin, sexual orientation,marital status, of the presence of any sensory, mental, or physical handicap, unless based upon a bona fide occupational qualification, and this requirement shall applyto,but notbe limited to,the following: employment,advertising,layoff ortermination,rates of pay or other forms of compensation,and selection for training,including apprenticeship.No person shall be denied or subjected to discrimination in receipt of the benefit of any Services or activities made possible by or resulting from this Contract on the grounds of sex, race, color, creed, national origin, marital status, the presence of any sensory, mental or physical handicap or age except minimum age and retirement provisions.Any violation of this provision shall be considered a violation of a material provision of this Contract and any applicable Special Project Scope and shall be grounds for cancellation, termination or suspension,in whole or in part, of the Contract or applicable Special Project Scope by the Consortium or subject Member,as applicable. SECTION 12.ASSIGNMENT AND SUCCESORS This Contract and each and every portion thereof shall be binding upon the successors and the assigns of the Parties hereto; provided, however,that no assignment, delegation orsubcontracting shall be made without the prior written consent of the Consortium,or in the case of any Special Project Scope, the prior written consent of the subject Member,which may be withheld in the Consortium's or the Member's respectively,sole discretion.Any assignment,delegation or subcontracting shall be subject to all the terms,conditions and other provisions of this Contract,and the Service Provider shall remain liable to the Consortium and the Members with respect to each and every item,condition and other provision hereof to the same extent that the Service Provider would have been obligated if it had done the work itself and no assignment,delegation or subcontract had been made. 9 SECTION 13. SEVERABILITY The Parties intend and agree that,if any paragraph,subparagraph,phrase,clause,or other provision of this Contract, or any portion thereof,shall be held to be void or otherwise unenforceable, all other portions of this Contract shall remain in full force and effect, provided that the continuation of such remaining provisions does not materially change the intent of the Contract. SECTION 14. HEADINGS The headings of the several paragraphs ofthis Contract are inserted onlyas a matter of convenience and for reference and in no way are they intended to define,limit,or describe the scope of intent of anyprovision of this Contract,nor shall they be construed to affect in any manner the terms and provisions hereof or the interpretation or construction thereof. SECTION 15. MODIFICATION ORAMENDMENT This Contract constitutes the entire agreement of the Parties on the subject matter hereof and may not be changed,modified,discharged,or extended except bywritten amendment duly executed by the Parties. Each Party agrees that no representations or warranties shall be binding upon the other Party unless expressed in writing herein or in a duly executed amendment hereof. SECTION 16. GOVERNING LAW;VENUE This Contract shall be deemed to have been made in and shall be construed in accordance with the laws of the State of Illinois. Venue for any disputes arising hereunder shall lie exclusively in courts of competent jurisdiction located in Cook County,Illinois. SECTION 17. NEWS RELEASES The Service Provider may not issue any news releases without prior approval from the Consortium nor will the Service Provider make public proposals developed under this Contract without prior written approval from the Consortium,except as required by applicable law. 10 SECTION 18. NOTICES Any notices required to be given to either Party to the other under this Contract shall be in writing,and all such notices shall be made either a)by personal delivery,b)by a recognized courier service,such as federal Express or UPS, or c) by United States certified mail, return receipt requested, addressed to the Consortium or the Service Provider, respectively, at the following addresses, or at such other address as the Consortium or the Service Provider may from time to time designate in writing. Notice will be effective upon receipt if delivered personally, on the date signed for if delivered by courier service,or three(3)business days after deposit in the U.S.mail,if mailed. If to Consortium: GovITC SO Raupp Boulevard Buffalo Grove,IL 60089 Attention:Jennifer Maltas If to Service Provider: InterDev,LLC 900 Holcomb Woods Pkwy Roswell,GA 30076 Attention:Gary Nichols Any notices to the Members shall be made at the addresses set forth on Exhibit E, attached hereto and incorporated herein by reference. 11 SECTION 19.SERVICE PROVIDER REPRESENTATIONS The Service Provider hereby represents as follows: (a) It is duly authorized to do business in the State of Illinois,with power and authorityto conduct its business as currently conducted and as contemplated by this Contract. (b) All necessary corporate,regulatory,or other similar action has been taken to authorize and empower the Service Provider to execute,deliver,and perform this Contract.The person(s) executing this Contract on behalf of the Service Provider is duly authorized to do so. (c) No proceeding of any kind,including,but not limited to,litigation,arbitration,judicial,or administrative,is pending or threatened against or contemplated by the Service Provider which would under any circumstances have any material adverse effect on the execution,delivery, performance,or enforceability of this Contract.As of the Effective Date of this Contract,the Service Provider has not received notice,and does not have a reasonable basis for believing, that the Service Provider or any of its Members,shareholders,partners,associates,officers, managers,or employees are the subject of any criminal action,complaint,or investigation pertaining to any felony charge,or any civil action or claim predicated on alleged acts of antitrust violations;business fraud;or discrimination due to race,creed,color,disability, gender,marital status,age,national origin,or religious affiliation. (d) This Contract constitutes a valid,legal,and binding obligation of the Service Provider,and to the extent permissible by law,is enforceable against it in bankruptcy,insolvency, reorganization,moratorium,and other laws affecting the enforcement of creditors'rights generally and to general principles of equity,regardless of whether such enforcement is considered a proceeding in equity or at law; (e) The Service Provider is not barred from entering into this Contract as a result of violations of Sections 33E-3 or 33E-4 of the Illinois Criminal Code of 2012,7201LCS 5/1-1,et seq. (f) The Service Provider has a written sexual harassment policy in full compliance with775 ILCS 5/2-105(A)(4). SECTION 20. INTELLECTUAL PROPERTY 201 The Service Provider acknowledges and agrees that all trademarks,service marks, logos, tradenames and images provided by or on behalf of any Member to the Service Provider for use in performing the Services created by Service Provider hereunder(the"Member Materials")are the sole and exclusive property of the applicable Member.The Service Provider acknowledges that this Contract is not a license to use the Member Materials except as needed to perform the Services hereunder. 2Q2 If applicable,to the extent the Service Provider has agreed to obtain and/or license Third-Party Materials on behalf of a Member, the Service Provider shall obtain a license for the Member to use the Third-Party Materials as part of the Services forthe specified purpose."Third-Party Materials"shall include, but are not limited to, computer software, script or programming code or other materials owned by third parties and/or any software available from third parties, that is licensed by Service Provider for the benefit of a Member. 22 It is expressly understood that, excluding the Member Materials and Third-Party Materials, all Members and the Service Provider may use or share in any improvements or modifications incorporated into any computer software(in object code and source code form),script or programming code used or developed by the Service Provider in providing Services hereunder. 12 SECTION 21. RECORDS AND INFORMATION Service Provider understands that it may receive or gain access to information that is confidential or highly sensitive in nature and acknowledges that such information will be used solely for the purpose of fulfilling its obligations under the Contract. Further, any output from this Contract is to be kept confidential and is forthe sole use of the Consortium and the Members.Service Provider shall not reveal such information and/or output to other parties without the express written permission of the Consortium or the applicable Member(s). All records and documents received by Service Provider from the Consortium and any Members shall remain the sole property of the Consortium and said Members,and all such records,or exact copies thereof,shall be turned over intact to the Consortium and said Members within ten(10)calendar days of their request. Confidential information shall include,without limitation: (a) All information thatconcerns the business affairs of the Consortium ora Member(s)including, without limitation, financial information, and all other data, records, and proprietary information involving the Consortium's or the Members'business operations. (b) Any information developed or created by Service Provider in connection with the Services being rendered under this Contract by Service Provider. (c) Any other information reasonably identified by the Consortium or a Member as confidential; provided however that confidential information shall not include the following: i. Information known by,or generally available to the public at large through no breach by Service Provider of this Contract. ii. Any information given to Service Provider by a third party without continuing restrictions on its use. iii. Information disclosed by Service Provider with the Consortium or Member's approval. iv. Information required to be disclosed bylaw. SECTION 22.JOINT PURCHASING/PURCHASING EXTENSION The purchase of goods and services pursuant to the terms of this Agreement shall also be offered for purchases to be made by other municipalities,as authorized by the Governmental Joint Purchasing Act,30 ILCS 525/0.01,et seq. (the"Act"). All purchases and payments made under the Act shall be made directly by and between each municipality and the Service Provider. The Service Provider agrees that the GovITC shall not be responsible in any way for purchase orders or payments made by the other municipalities. The Service Provider further agrees that all terms and conditions of this Agreement shall continue in full force and effect as to other municipalities during the extended term of this Agreement. The Service Provider and the other municipalities may negotiate such other and further terms and conditions to this Agreement("Other Terms")as individual projects may require. In order to be effective, Other Terms shall be reduced to writing and signed by a duly authorized representative of both the Service Provider and the other municipality. 13 SECTION 23 , COUNTERPARTS This Contract may be executed in counterparts, each of which shall be deemed an original with the same effect as if the signatures therein were on the same instrument. SECTION 24 , INDIVIDUAL MEMBER AGREEMENTS The intent of the Parties, the Consortium , and the Members is that this Contract supersede and replace Members' individual agreements with their IT services that are in effect as of the Effective Date of this Contract ( "Member Agreements" ) . On the Effective Date, the Member Agreements shall be superseded by this Contract, and the Member Agreements shall be terminated and rendered null and void and of no further effect. Nothing herein shall prohibit any Member from entering into additional agreements with other vendors after the Effective Date of this Contract for projects that are outside the scope of the Base Services or any Special Project Scopes, nor shall this Contract be deemed to supersede any such agreements. SECTION 25 , EFFECTIVE DATE The Effective Date shall be the last date on which both Parties sign the Contract. IN WITNESS WHEREOF, the Parties have executed this Master Contract as of the dates set forth below . GovITC By : Jennif / Maltas , G ITC President Date : I� I Service Provider zp By: " "21 Title : k , o Date : COZ20 /0? d t D e V,, ,� Isms14t 'GORPORAp�'• goor 011P 0100 OPOP 14 GOES SEALIMEN ;� Georges . �: OVERVIEW About the GovITC The GovITC is a tax exempt governmental organization made up of several municipalities for the purpose establishing a long-term shared information technology service and support Consortium to operate more efficiently,reduce risk,and provide for a collaborative environment for innovation and continuous improvement.GovITC seeks to standardize hardware and software where possible. A service provider will understand the innovative nature of the Consortium and seek to help the municipalities to work together to form joint solutions. GovITC has the authority through State Law to enter into contracts and operate as a governmental entity. GovITC has an approved three year strategic plan which is in the first year of implementation and available upon request. Upcoming projects • Implementation of GovITC Strategic Plan initiatives(Exhibit E.) About the Village of Buffalo Grove Located 35 miles northwest of Chicago, Illinois, the Village of Buffalo Grove is a home-rule municipality covering more than 9.25 square miles in both Cook and Lake Counties.The Village of Buffalo Grove currently has a population of approximately 42,000 at the 2010 Census.The Village is a home-rule Municipality under the 1970 Illinois Constitution,operating under the Council-Manager form of government.The Village Board consists of a Village President and six Trustees.The Village's fiscal year begins on January 1 and ends on December 31. The Village is organized into seven departments and has approximately 210 full-time employees. The Village of Buffalo Grove provides the following services to its citizens: police and fire protection,street maintenance and construction, flood control, health and human services,water and sewer, building and code enforcement, and general administrative functions.Geographical Information Systems and Dispatch Services are provided for under contract with other agencies. The Service Provider will need to interface with these agencies,but will not be providing these services. Major software applications currently in use by the Village of Buffalo Grove include:Microsoft Office suite, New World ERP suite,Cartegraph,Laserfiche,Citrix Xen App(currently being phased out). Upcoming projects 2020 • Community Development ERP implementation • Transition to Office 365 Buffalo Grove/T Environment Audit Users:277 Desktops 277 LAN Devices: 126 WAN Devices: 18 Servers(Physical and Virtual):94 15 About the Village of Glenview 1.1. DESCRIPTION OF THE VILLAGE The Village of Glenview was incorporated in 1899, and today serves an area of 14 square miles with a population of 46,740. The Village is a home-rule Municipality under the 1970 Illinois Constitution, operating under the Council-Manager form of government. The Village Board consists of a Village President and six Trustees. The Village's fiscal year begins on January 1 and ends on December 31. The Village is organized into six departments and has approximately 373 computer users. The Village of Glenview provides the following services to its citizens: police and fire protection, street maintenance and construction,flood control,health and human services,water and sewer,building and code enforcement, general administrative functions, and 911 services for 14 municipalities including Glenview. Public facilities requiring technical support are spread over 9 buildings, 20 SCADA locations, a radio network and 2 Metra stations. 1.2. ADMINISTRATIVE SERVICES DEPARTMENT The Administrative Services Department is headed by a Village Department Head and has four(4) Divisions including the Information Technology Services Division. The Information Technology Services Division is currently outsourced through one provider. 1.3. GLENVIEW IT SERVICES 1.3.1.Day-to-Day Services Information technology service encapsulates full-time,Monday through Friday business hours support and emergency after hours support24x7. The Proposer will provide an IT Managerto manage staffing resources and projects. 1.3.2.Application Support The Proposer will provide Sharepoint 2019 application support. Geographic Information Systems (GIS)is separately contracted and is not included in this scope of work. 1.3.3.Public Safety Dispatch Center Support The Village of Glenview Public Safety Dispatch Center serves a population of 217,000 with a service area of 104.2 square miles. The Dispatch Center has 9 management and supervisory staff,one full-time New World application support staff,and 37 telecommunicators in two locations to provide joint 911 dispatch services to 13 northshore municipalities that is inclusive of 18 agencies in total (Glenview, Glencoe, Northfield, Kenilworth,Winnetka,Niles,Morton Grove,Highland Park,Lake Bluff,Lake Forest,Highwood,Lindenhurst, Grayslake). The Village also provides a hosted environment for one other municipality. Dispatch consists of 9 positions Glenview("Dispatch South") and 7 positions in Highland Park("Dispatch North"). Each position runs various software applications,radio and phone communications with multiple monitors. Motorola radios and 9-1-1 phone system along with Tyler/New World Computer Aided Dispatch software and the suite of Tyler/New World public safety suite of software are used.Other applications and systems include Rave Alert,Smart 911,LEADS, NICE,FatPot,Linx,emergency medical dispatch(ProQA and Aqua), ImageTrend,Passage,STARCOM,fire station alerting,microwaves,and outdoor weather warning. The Proposer will support the hardware, software image, and communications for the North and South Dispatch Centers. The Proposer would provide all network and server support. 1.4. ASSISTANCE TO BE PROVIDED TO THE VENDOR 16 Administrative Services Department staff and responsible management personnel will be available to assist the consultant by providing relevant information,assistance and direction. The Village of Glenview will provide the Proposer with reasonable work space,desks and chairs in the option that the Village remains in the GovITC. The Proposer will also be provided with access to telephone and fax lines,computer workstations,and printers. 1.5. BASE SERVICE INITIATIVES AND PROJECTS 2020 To give the Proposer perspective on upcoming initiatives, the following are underway and/or planned in the next year. This list is provided for informational purposes only and is not all inclusive of initiatives planned or under consideration. 1.5.1. BASE SERVICE INITIATIVES ✓ Conduct a multi-year FY 2020-2022 technology strategic planning process. ✓ Purchase, image and replace remaining Windows 7 computers with Windows 10(approximately 75 machines). ✓ Implement Microsoft Server 2008 upgrade plan for 12 Village servers including 4 Microsoft Exchange servers. ✓ Conduct an Office 365 evaluation (bandwidth, licensing, security, outages) and related activities including a transition plan,procurement,installation and support. ✓ Support TylerForms Munis Migration and Tyler Munis 2019.1 upgrade. Move Munis application environments to separate servers. ✓ Support the deployment of iPads for the Fire Crewforce application. ✓ Support the transfer of data communication network from third-party provider to microwave solution connected to the Northfield Township Technology Consortium. ✓ Complete final ICN connection for Dispatch communities. ✓ Procure and manage the installation of audio visual solution for 5 fire stations. ✓ Support deployment of new Police electronic ticketing system. ✓ Support deployment of new Police Socrata software. ✓ Complete Sharepoint 2019 intranet upgrade. Develop plan and implement Sharepoint 2019 upgrade for the Village website. 17 1.5.2.PROJECTS 2020 Project Name Estimated Hours 1. Support staff Crystal Report conversion to Tyler Reporting Services. 3 2. Support releasing a work order/permitting/inspection software RFP. 5 3. Support releasing an applicant tracking software RFP. 1 4. Support releasing a performance management software RFP. 3 5. Support staff update and modify their GIS data to be in compliance with 2 the standards required for the implementation of the Statewide NG9-1- 1 system. This includes a migration of data to Glenview Public Safety Dispatch Center New World test and production environments. 6. Plan and migrate credit card machine processing to separate 16 environment to increase security. Glenview IT Environment Audit Users:384 Desktops 384 LAN Devices:94 WAN Devices:28 Servers(Physical and Virtual): 104 18 About Lake Bluff The Village of Lake Bluff is located approximately 33 miles north of the City of Chicago in Shield's Township in Lake County,Illinois.Lake Bluff is the furthest north of the string of eight affluent communities all fronting on Lake Michigan and known collectively as Chicago's "North Shore". Lake Bluff was incorporated in September 1895,operates under the Board/Administrator form of government,and has a land area of 4.5 square miles.The population as certified by the 2010 census is 5,722. Organizationally,the Village of Lake Bluff maintains a healthy financial profile (Aaa Rated) supported by strong reserves and revenue raising flexibility and a low debt burden. Lake Bluff provides Police, Fire/EMS, Building,Zoning, Engineering and Public Works services using 35 regular full-time personnel, volunteers (Fire/EMS), PT/seasonal workers, private sector service providers,and partnerships with other governmental agencies. The Village is also an internal service provider for a component agency(Lake Bluff Library). The Village's IT environment can be summarized as follows: • 69 users in predominately PC environment • Predominately virtual server environment(26 servers) • Servers located in 3 different buildings with remote backup (executing a nightly backup plan for the critical servers,including a regularly-tested recovery process) • Connection to WAN at PSB facility with fiber connection to Village Hall and microwave connection to PW facility • Current backup process is daily and with remote back-up • Hardware and software all currently supported(BS&A ERP https://www.bsasoftware.com/about/) • InterDev currently providing technical support and guidance • No Ad hoc solutions Upcoming projects 2020 • Support document retention software implementation • AMR water meter installation(community-wide) • Guide procurement of Underground Fuel Storage Monitoring System • Copier/related technology procurement(3 total) • Plan and migrate credit card machine processing to separate environment to increase security • Conduct an Office 365 evaluation • Implement Current Strategy plan Lake Bluff IT Environment Audit Users:60 Desktops 60 LAN Devices:5 WAN Devices:2 Servers(Physical and Virtual):28 19 About the Village of Lincolnshire The Village of Lincolnshire is situated 20 miles north of O'Hare International Airport and 30 miles from Chicago's Loop. The Village is also home to a number of high-profile global headquarters two nationally- recognized public school districts, ample recreational opportunities, easy highway access and highly- traveled arterials,as well as a responsible and business-friendly government.Lincolnshire is unique in that 7,300 residents reside within the Village,but more than 20,000 people frequent the Village each day for employment. The Village is a home-rule municipality and is governed by a mayor and six trustees. The Village operates under a council-manager form of government, with five departments, 63.75 full-time equivalent employees,and 16 seasonal workers serving the community.Lincolnshire contracts its emergency dispatch services with the Village of Deerfield and utilizes MGP for its GIS services. Major software applications currently used include the Microsoft Office suite, BS&A ERP suite,and Tyler Technologies(New World). Lincolnshire IT Environment Audit Users:76 Desktops 76 LAN Devices:5 WAN Devices:9 Servers(Physical and Virtual):21 20 About the Village of Kenilworth Kenilworth is located approximately 17 miles north of downtown Chicago and is nestled between the communities of Winnetka and Wilmette. The newest of the 8 Chicago suburban communities fronting on Lake Michigan which are commonly referred to as"the North Shore",is has a population of 2,513 residents. The community provides full services including police,fire(contracted),public works,water distribution, building&planning,and administrative services. Public safety dispatching services are contracted and the Village is based in two primary operating locations,Village Hall and Public Works which are connected via a secure VPN tunnel. Due to its size,the community relies upon outsourcing to the extent it meets service delivery expectations and routinely seeks ways to provide services more efficiently. Information technology services are currently fully provided by an outside contractor. The operating environment is primary Windows Server based with SQL Server for the enterprise software(BS&A)environment. Project Goals for 2020 Include: • Deploying a new physical server at Village Hall(main IT environment) • Updating two remaining virtual servers from 2008 to Windows Server 2019 • Deploying a new police in-car camera system with remote downloading at Village Hall • Explore record digitization options for building&planning division files Kenilworth IT Environment Audit Users:35 Desktops 35 LAN Devices: 15 WAN Devices:2 Servers(Physical and Virtual): 15 21 About the City of Yorkville Located 60 miles southwest of Chicago,Illinois,the United City of Yorkville is a non-home rule municipality covering more than 18 square miles in Kendall County. The United City of Yorkville currently has a population of approximately 20,000 people,and is one of the fastest growing municipalities in Illinois. The City is a non-home rule municipality operated under the Mayor-Council form of government. The City Council consists of the Mayor and 8 aldermen, elected by 4 different wards. The City's fiscal year begins May 1,and ends on April 30. The City is organized into six different departments and has approximately 75 full-time employees. The United City of Yorkville provides the following services to its residents: police protection, street maintenance and construction, flood control, water, sanitary sewers, building and code enforcement, planning, parks and recreation, and general administrative functions. The City's engineering services and waste collection are outsourced to two separate companies. The City's dispatch services are administered through a regional intergovernmental agreement. The service provider will need to interface with the regional organization administering dispatch services,but it will not be providing these services. Major software applications currently in use by the United City of Yorkville include: Microsoft Office 365, New World Systems(police records currently),Laserfiche,Adobe Acrobat Pro,ArcGIS,WatchGuard(police in-car videos)and M51(legacy ERP system,set to be phased out). In the next few years,the City is planning on rolling out an entirely new ERP system(vendor TBD),to replace it's analog phone system with a modern phone system,and to replace—30 computers per year. City of Yorkville IT Environment Audit Users:82 Desktops 82 LAN Devices:11 WAN Devices:4 Servers(Physical and Virtual):26 22 Exhibit A SCOPE OF SERVICES 1) General Purpose: The purpose of this agreement is for the GovITC to enter an agreement with the Consultant for all or part of its Information Technology(IT)management,development,operation,and maintenance. In addition to supporting the existing IT Services program,the Consultant will identify opportunities for continued development and enhancement. GovITC will be sharing management, development, maintenance expertise and staffing with other municipalities as a member of the GovITC. The benefits to the GovITC include, but are not limited to, collective bargaining for rates and services, shared development costs, and joint purchasing and training. The Consultant is the Service Provider for GovITC Base IT Services (as defined in this exhibit) and is responsible for providing the necessary IT professional resources to provide services to support this entity. The Consultant will facilitate and manage resource, cost, and technical innovation sharing among GovITC Members. 2) Confidentiality: GovITC documents provided to prepare the contract may have proprietary and confidential information. They shall not be copied,circulated,or otherwise provided to any person or organization that is not part of the process established for its consideration without the advance written permission of GovITC. 3) Service Types: The Consultant will provide and support three(3)service types. Flip. three(3)services types are as follows: A. Base Services: Services included are but not limited to IT Infrastructure; Workstations, Network,Telecommunications,Servers, Security Equipment, Desktop Support, Service Desk, Application Support,and Management/Administrative functions. Please see below. 23 Acqu�A service supporting the request,configuration,and procurement of various technical devices, Procurement software,and other related services. ,Application Configuration Deployment See Configuration Management Asset Tracking See Configuration Management Hardware and related software support when a device has failed.Includes the repair or Break Fix Maintenance replacement of the failing device. Manage the throughput of all related local and wide areas network to ensure there is enough Capacity Management capacity to support all business requirements. The process responsible for controlling the lifecycle of all changes,enabling beneficial changes to be Change Management made with minimum disruption to IT services.Change management is responsible for managing all changes to the production environments of any GoATC member. Configuration Management The process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. Support of Acquisition,Configuration,Network,Storage,Battery backups,repair services for data Data Center Support center related devices,soflwarC,and r i 3crvwcS. The activity responsible for movement of new or changed hardware,software,documentation, Deployment processes,and the like into the production environment. Disposition The organized process of disposing of any end of life device,capability,or asset. lnImstructure support for any facilities that are used to deliver any IT service to a GovITC member to Facilities Infrastructure ensure the agrccd availability,capacity,and physical security arc maintained. Image Management Manage the approved image for each device type this includes software version control. The process responsible for managing the lifecycle of all incidents.Incident management ensure that Incident Management normal service operation is restored as quickly as possible and the business impact is minimized. Budgeting assistance to all GovITC members relating to estimated costs,proactive fund allocation, IT Budgeting and project pricing based on defined scope and requirements. IT Planning;and Documentation Assistance planning and documenting any new,changed,or modified IT services. The process responsible for sharing perspectives,ideas,experience and information,and for Knowledge Management ensuring that these are available in the right place and at the right time. The process responsible for managing the repeated observation of a configuration item(CO IT Monitoring Management service,or process to detect events and to ensure that the current status is known. Support of the local and wide areas networks to ensure the agree availability,capacity,security Network Support and access are managed and maintained. Operating System Operating system and patch deployment and upgrades of workstations,servers,and network devices. Managing patch update that include:maintaining current knowledge of available patches;deciding what patches are appropriate for particular systems;ensuring that patches are installed properly;testing Patching Updates systems after installation;and documenting all associated procedures,such as specific configurations rt rl uired. Physical Security Ensure physical security by integrating people,place,process and technology. Problem Management The process responsible for managing the lifecycle of all problems.Problem management proactively prevents incidents from happening and minimized the impact of incident that cannot be prevented. Server Support Server hardware,operating systems,and application software that resided on the service per agreement. A single point of contact between the IT support provider and the users.A typical service desk Service Desk manages incidents and service requests,and also handles communication with the users. Process of keeping a software system consisting of many versions and configurations well Software Version Control — -- organized and up to date. Strategic Planning Assistance with near and longterm planning within the scope of the services provided by the vendor. Vendor Management Management of the vendor's engagement via one or more dedicated resources. Management and support of all voice and audio conferencing services delivered to any GovITC Voice and conferencing Support Member. Manage and support any current or future wireless networks.This includes availability,capacity, Wireless Support — access,and security. B. Planned Projects: Scoped and Un-scoped projects with requirements that will be provided by an individual municipality, reviewed by Consultant, Scope of Work Developed, and pricing provided by Consultant. The Consultant shall receive from each member community a list of Base and Planned Projects for the next calendar year no later than July 1 each calendar year.The Consultant shall provide to the GovITC Board a schedule of pricing by August 1. The GovITC Board and the Consultant shall come to a mutual agreement as to the quantity and schedule for projects.To the extent possible,the projects schedule will be complete by October 31 of the calendar year.The GovITC Board may elect to suspend or reduce the SLA requirements in an effort to complete projects in a timely fashion. a. Projects that take less than 20 hours to complete shall be completed as though that project was a Base Service at no extra cost to the GovITC Member. b. Projects that clearly exceed 20 hours to complete must use the Special Projects Form and the Consultant and the GovITC Member shall agree to pricing and the GovITC member shall authorize work prior to InterDev beginning said Project. C. Projects that were estimated to take 20 hours or less time but do not shall be treated as follows. L Projects that exceed 20 hours of time due to unforeseen circumstances by InterDev and through no fault of the Member will be treated as those described in(a.)above ii. Projects that exceed 20 hours of time due to change orders requested by the Member but do not exceed a 50%increase in hours required to complete the project will only be billed the balance of time in excess of 20 hours. iii. Projects that exceed 20 hours of time due to change orders requested by the Member and exceed an increase of 50%in the hours required to complete the project will be billed for the entirety of the work. Change Orders Detailed written Requests for Change Orders must be submitted to the Municipality's Representative on the form provided(Exhibit G.). In order to facilitate checking of quotations for extras or credits,all requests for change orders shall be accompanied by a complete itemization of costs including labor,materials and Subcontracts. Where major cost items are Subcontracts,they shall also be itemized. Requests will be reviewed by the affected Municipality's representative. Each written Request for a Change Order must be accompanied by written suggestions where costs can be reduced to offset the Change Order increase requested or a written certification stating that the Contractor has reviewed the work to be performed and cannot identify areas where costs can be reduced. A written Change Order must be issued by the affected Municipality's representative prior to commencing any additional work covered by such order. Work performed without proper authorization shall be the Contractor's sole risk and expense. C. Optional Services:May include a unique service needed by a municipality or smaller sub set of municipalities,and therefore does not fit in the Base Services. It would include those projects where GovITC wants to go to a competitive bid. 25 Service Categories:The Consultant will support five(5)service categories associated with each service type.The five(5)service categories are as follows: A. Management and Administration:These services include,but are not limited to:Procurement, Facilities Management Support,Strategic Planning,IT Planning and IT Budgeting.Please see below. Adi„nistratian Service Corneonent1 Procurement Facif m NbnagernerH Support Strategic Planning F PlannNlaand iT 6ud"ng B. End User Services:These services include but are not limited to: Hardware acquisition, configuration,deployment,Image Management,Software Version Control,Asset Tracking, Deskside Service,Break/Fix,Disposition,and Incident, Problem and Change Management via centralized Service Desk.Please see below. I.LEnd User Services Acqisfti0n age $O Asset G+� Service Deskside7BZkonf ouuratio fKn-wp Desk seralceDe Dispasilion Desktop Kiosks,Self ivia6iie Printers Desk cemawrky Notebook Service Phones Peripherals Phones Network AV�� Workstation Rortals 26 C. Data Center Services:These services include but are not limited to: Hardware Lifecycle Management, Server Support,Storage Support,Network Support, Physical Security, Facilities Infrastructure,Change Management and Break/Fix. Please see below. Data Center Services Acquishlon Configuration Server Storage Phys€ca! Facilities Change Break Deployment Support Support �dty Infrastructure Management Fix Disposition Supported Server 5tarage Data Network Battery Backup Backup Backup Recovery Data backup is the process of backing up any critical data or data that is important enough were losing the information would have a negative effect on the group or organization.Date recovery is the process of recovering the data that was backed up. Note that they are separate because the SLA or service requirements for data backup is to ensure that it is actually backed up and the service provider needs to validate the backup was successful. Data recovery is the process of retrieving the data and putting it back into production and available. The SLA for that usually relates to the speed of recovery and when the data will become available again after requesting its restoration. 27 D. Network and Telecommunication:The services include but are not limited to:Vendor Management, Hardware Lifecycle Management,Asset Tracking,Change Management,Wireless Support,Capacity Management,Voice Support/Conferencing and Break/Fix.Please see below. NeWoork ser 1res Acquisition CanN. Vendor DOploym©nt Wireless $rsak Fix Capa_try Assat7racking Grange managemem Dlspnsillon Support Munogtiment Menega"M WAN LAM Wireless MWM Va>rKun VPN-Aemole BBckup OS IPS Recovery Telecom services Acquisition Conllg. Voice Change Vendor SuppdrL+ - Capaerty — Asset Managemorn managemeN DeptoymerH -Derderem.rigJ Break Fix Maregarnerd TrackinD Disposition J i Telecom-Voice Mobw V party Support PBX of Ck)Ld 28 E. Applications Support:These services include but are not limited to: Deployment,Operating Systems, Version Control,Patching Updates, Monitoring Management, and Software Licensing.Please see below. AppllcatEsns 17ep1oymenl operaling Verslon @inching wnfting Softvrare SuppenJ MLnm SystLrn Gontr(� UPE[Wes wnagemenr LicensliN Enhancements Servers storage Personal Computers Network Telecom a%kup Recovu;y 5) Service Catalog Pricin>;—Exhibit E details the Service Catalog pricing for the Base Level Services that the Consultant will provide along with the associated SLA's listed in Exhibit B. The pricing and metrics will include but are not limited to: A. Management and Administration B. End User Services C. Data Center Services D. Network and Telecom Services E. Applications Support 6) Facilities and Equipment—The GovIT is willing to provide the Consultant with adequate office space, furnishings,hardware,software,and connectivity to fulfill the objectives of the IT Services program. The rate structure extended to GovITC Members is contingent of these provisions for the Consultant. Facilities and equipment include,but are not limited to the following: A. Office space for the Consultant staff.This space should effectively and securely house all required IT systems.Peripherals and support tools.This space must be available during normal business hours. B. Furnishings include adequate desk(s),shelving,and seating for the Consultants staff. C. A telephone line and phone to originate and receive outside calls. D. A network connection with adequate speed and access to the Internet. E. Hardware,Software,Peripherals,and Network connectivity to perform the IT Services objectives efficiently. The Consultant is responsible for installing,operating,and monitoring the backup and recovery systems for all GovITC IT assets that permit the Consultant to continue services within a reasonable period following a disaster or outage. 7) Termination—Any individual Member can terminate their Base Services under Exhibit A for its convenience upon 120 calendar days written notice. 29 Exhibit B SERVICE LEVEL AGREEMENT (SLA) AND PENALTIES Service Level Agreement # 2 A Service Level Agreement(SLA)is an agreement between two parties for the delivery of specified services by a supplier/vendor to another party/user(Village),which may also be referred to in this documentation as the"Client". It is effectively an agreement the parties have designed,negotiated and agreed upon to identify and measure the services to be provided.It is a signed comprehensive document specifying the terms and conditions under which the service delivery is accomplished and defines the terms between the Consortium Members and any internal or external service providers. All parties must clearly understand their respective roles and responsibilities with respect to the delivery of the services and this information is included in the SLA document.The common attributes include: • Defines the village and the supplier/vendor • Defines the terms and basis under which the Services will be delivered • States how the Service performance levels are to measured • Provides a framework for the relationship between the Supplier and the Village. • Specifies the Services to be delivered in the Service Catalog • Specifies the services which are classified as a Project • Specifies the costs of receiving those services In the SLA the supplier/vendor and the village are identified as well as the statement of expectations and delivery terms.The village should also fully understand the services available,the cost of receiving the services and the basis for the calculation of those costs.(Service Catalog and Cost Model) The agreement also provides the expectations to hold the supplier/vendor accountable for the quality and performance levels of the services and the service availability. Defining the SLA is the first step in the process of establishing a management process for the delivery of services for the Consortium. The phases to be completed to establish the Consortium service delivery model include the following: • Define,understand and develop the SWs by service category • Utilize the SLA service categories to identify and define the services for the Service Catalog • Create the Cost Model and costs for the services defined in the Service Catalog The following pages contain the SLA's,key metrics for the service within the Service Catalog attached to the Master Service Agreement and will be reported to the Consortium Members based on the defined period. Other service statistics that are not covered under the SLA agreement can be added to the monthly or quarterly reporting provided to the GovITC membership if those metrics are reportable by the service provider. Unless otherwise provided in this Agreement,any reference in this Agreement to"day"or"days"shall mean calendar days and not business days. 30 Service Types Service.Level Response Tithes Reported Agreements PC Hardware Incident - Response: 30 Minutes Support - Plan:8 hrs. - Resolution:2 days Single Priori Level - Ticket closure:3 days Monthly Standard support for hardware g Priority y issues related to Standard, - Minimum SLA Power Mobile users including Compliance:90% network printers and MFD. i Desk-side Application Incident Support - Response:4 hrs. - Planned: 8 hrs. General Assistance: Priority Level:Low - Resolution:24 hrs. Monthly Application orpersonal - Minimum SLA procedure unusable,where a Compliance:90% workaround is available or a repair is possible. Desk-side Application Incident Support - Response: 1 hrs. Non-critical function or Priority Level:Medium - Planned: 8 hrs. procedure,unusable or hard to - Resolution:24 hrs. Monthly use having an operational - Minimum SLA impact but with no direct impact Compliance:90% on services availability.A workaround is available. Desk-side Application Incident Support - Response:30 Minutes - Planned: 1 Hour Production Impaired - Resolution:4 hrs. Criticalfunctionolity or network Priority Level: High - Minimum SLA Monthly access interrupted,degraded or Compliance:90% unusable,having a severe impact on services availability.No acceptable alternative is possible. - Response:30 Minutes Mobile Application Incident Planned: 8 hrs. - Resolution:2 days Support - Minimum SLA Single Priori Level Monthly Standard support for software g Priority Compliance: and operating system issues related to Mobile users. - (Note:in rare cases return to operation may include loaner,replacement or other 31 work around which provides functionality) Server/Storage/Network Support - Response: 15 Minutes Production Down Emergency: - Planned:30 Minutes An Error in the production Priority Level:Critical - Resolution:2 hrs. environment that inhibits all,or - Minimum SLA Monthly substantially all,of the Software Compliance:90% from functioning in accordance with its documentation.A Priority"one"Error is both severe and mission-critical. Server/Storage/Network Support - Response:30 Minutes - Planned: 1 Hour Production impaired: Priority Level:High - Resolution:4 hrs. An Error that causes major - Minimum SLA Monthly functionality of Software to be Compliance:90% inhibited,but the Error does not materially disrupt Client's business. Server/Storage/Network Support - Response:2 Hrs. Planned:3 Hrs. Production Inhibited: Priority Level:Medium - Resolution:9 business Monthly An Error that inhibits a feature of hrs. the Software,but the Error does - Minimum SLA not materially disrupt business Compliance:90% Server/Storage/Network Support - Respond: 1 Day Planned:2 Days General Assistance: Priority Level:Low - Resolution:Agreed upon Either a"how to"question,an between parties, Monthly Error that is minor or cosmetic in Typically Best Effort nature,or,an enhancement to - Minimum SLA be considered for development. Compliance:90% Normal Resolution:8 hrs. User Addition Service Request(No Escalated Resolution: 2 hrs. Monthly Priority Level) Minimum SLA:90% Normal Resolution:4 hrs. Password Reset Service Request(No Escalated Resolution:2 hrs. Monthly Priority Level) Minimum SLA:90% User Server Access and/or Service Request(No Normal Resolution:4 hrs. similar Change Escalated Resolution:2 hrs. Monthly Priority Level) Minimum SLA:90% 32 ^Normal Resolution:Scheduled Service Request(No Escalated Resolution:Scheduled All other requests Minimum SLA:Delivered when Monthly Priority Level) committed with vendor,90%of committed time Server Patching(Critical and Service Request(No 97%of server where patching is Monthly Security Patches) Priority Level) enabled are fully patched. Workstation Patching(Critical Service Request(No 97%of workstations where and Security Patches) Priority Level) patching is enabled are fully Monthly patched. Workstation Anti-Virus Service Request(No 90%of workstations with up-to- Monthly Coverage Priority Level) date coverage. Server Anti-Virus Coverage Service Request(No 90%of servers with up-to-date Monthly Priority Level) coverage. System Uptime Service Request(No Critical systems have an uptime of Quarterly Priority Level) _99/ Server Data Backups Service Request(No 95%of all server backups are Quarter) Priority Level) completed successfully y Vulnerability Scan Critical Resolved 30 days after initial Annual Remediation vulnerability scans Vulnerability Scan Resolved 90 days after initial Remediation Medium Annual vulnerability scans Will be released annually no Customer Survey Service Request(No later than at the end of the Annual L Priority level) second quarter of the calendar year. 'Service Level Agreement # 2— Penalty Repeated failure to meet SLA requirements may result in Termination of the Agreement per the terms and conditions set forth in Section 5 of the Agreement and disbarment from proposing on future projects by the GovITC and its member communities. Service Level ' Exceptions Any Systems that are not covered under an active/valid warranty or have been declared End-of-Life(EOL) by the vendor with limited or no support options by its manufacturer are considered a support liability.Instances where support is needed on those items,standard SLAs should not apply and penalties waived. Instances when a member community knowingly purchases hardware,software,or services that do not comply with GovITC or industry best practices or standards, applicable SLAB and corresponding penalties should not apply if support on those items is requested. 33 Exhibit C INSURANCE REQUIREMENTS The Service Provider shall maintain for the duration of the contract,including warranty period,insurance purchased from a company or companies lawfully authorized to do business in the state of Illinois and having a rating of at least A-minus and a class size of at least X as rated by A.M. Best Ratings.Such insurance as will protect the Service Provider from claims set forth below which may arise out of or result from the Service Provider's operations under the contract and for which the Service Provider may be legally liable,whether such operations be by the Service Provider or by a Subcontractor or by anyone directly or indirectly employed by any of them,or by anyone for whose acts any of them may be liable: Workers'Compensation Insurance covering all liability of the Service Provider under the Workers'Compensation Act and Occupational Diseases Act;limits of liability not less than statutory requirements. Employers Liability covering all liability of Service Provider as employer,with limits not less than: $1,000,000 per injury-per occurrence;$500,000 per disease-per employee;and$1,000,000 per disease-policy limit Comprehensive General Liability in a broad form on an occurrence basis,to include but not be limited to,coverage for the following where exposure exists; Premises/Operations,Contractual Liability,Products/Completed Operations for 2 years following final payment, Independent Contractor 's coverage to respond to claims for damages because of bodily injury,sickness or disease,or death of any person otherthan the Service Provider's employees as well as claims for damages insured by usual personal injury liability coverage which are sustained(1)by a person as a result of an offense directly or indirectly related to employment of such person by the Service Provider,or(2)by another person and claims for damages, other than to the Work itself, because of injury to or destruction of tangible property, including loss of use there from; Broad Form Property Damage Endorsement; General Aggregate Limit $2,000,000 Each Occurrence Limit $1,000,000 Automobile Liability Insurance shall be maintained to respond to claims for damages because of bodily injury, death of a person or property damage arising out of ownership,maintenance or u se of a motor vehicle.This policy shall be written to cover any auto whether owned,leased,hired,or borrowed. Professional Liability Insurance shall be maintained to respond to claims for damages due to the Service Provider's errors and omissions. Errors and Omissions $1,000,000 Service Provider agrees that with respect to the above required insurance: (a) The CGL policy shall be endorsed for the general aggregate to apply on a"per Project" basis; (b) To provide separate endorsements:to name the GovITC as additional insured as their interest may appear,and;to provide thirty(30)days'notice,in writing,of cancellation or material change. (c) The Service Provider's insurance shall be primary in the event of a claim. 34 (d) The GovITC shall be provided with Certificates of Insurance and endorsements evidencing the above required insurance,prior to commencement of this Contract and thereafter with certificates evidencing renewals or replacements of said policies of insurance at least thirty(30)days prior to the expiration of cancellation of any such policies.Said Notices and Certificates of Insurance shall be provided to:GovITC GovITC of Buffalo Grove,50 Raupp Blvd., Buffalo Grove, IL 60089. (e) A Certificate of Insurance that states the GovITC has been endorsed as an"additional insured" on a non-contributory basis by the Service Provider's insurance carrier. Specifically,this Certificate must include the following language: "The GovITC,Members, and their respective appointed officials, employees,agents,Service Providers,attorneys and representatives,are,and have been endorsed,as an additional insured under the above reference policy number on a primary and non-contributory basis for general liability and automobile liability coverage for the duration of the contract term." Failure to Comply: In the event the Service Provider fails to obtain or maintain any insurance coverages required under this agreement,the GovITC may purchase such insurance coverages and charge the expense thereof to the Service Provider. 35 Exhibit D FORM OF SPECIAL PROJECT SERVICES SCOPE(S) Special PrQiects Services Form ?".•is rarm 771.71 he:esed or service outride of/he Ba,•e.Vorvir c and rep It drEs a work yffort Brewer than 20 hours. Member. Project Summary: Requested Start Dale: nested Completion Date: Justification: Goal:fWhatdoes success look like for this project?): S $ S S S S $ S S S TOTAL PROJECT COST: 0 $ Termination of these Special Services is agreed under the following terms: [EXAMPLE: •Consultant will be paid for all work completed prior to notice of termination •All equipment ordered that cannot be returned will be paid for by Member] Penalties agreed under the following terms: -[EXAMPLE: -This Special Service is a low priority with no penalty. -This Special Service has a daily 1%penalty for each work day after the completion date and the date the project is delivered.] Deliverables(1�iite-ups.quotes,network diagram.cle.) ,Completed By:. Reviewed Br. lApproved Br. 36 Exhibit E BASE SERVICE CATALOG PRICING 37 Exhibit F BASE SERVICE ORDER FORM To be agreed to later. 38 Exhibit G CHANGE ORDER FORM Project Name Change Order Number Project Number Date The Project is altered as follows: The original Project Amount was $ Amount altered by previous Change Order $ The Project Amount prior to this Change Order $ The Project Amount will be(increased,decreased) by this Change Order in the amount of $ The new Project Amount including this Change Order $ Original Project Time Hours altered by previous Change Order Hours The Project Time/Completion Time will be (increased,decreased)by Hours The New Project Time Accepted by: Consultant GovITC Member Printed Name Printed Name Signature Signature Title Title 39 RFP I GOVITC 2019-01 SCHEDULE OF PRICES INFORMATION TECHNOLOGY SERVICES I * �l i Jr r r INTERDEV IT Security I GIS N*40oe SEPVICES/PPOJECT POSITION PATES PROJECT RESOURCES RATES ■ CIO $ 150.00 Systems Engineer III/Network Engineer III $ 120.00 Systems Engineer II/Network Engineer II $ 100.00 Systems Engineer 1 $ 86.00 Systems Administrator $ 77.00 Help Desk Support Specialist II $ 65.00 Help Desk Support Specialist 1 $ 55.00 Security Engineer $ 165.00 Project Management $ 110.00 MSERVICES PRICING TYPE RATES Basic Network Monitoring Per Device*** $ 7.50 Advanced Network Monitoring Per Device*** $ 9.00 NOC Services Per Device*** $ 25.00 Server Monitoring Per Device*** $ 4.00 Application Monitoring Per Application $ 4.00 Patch Management Per Device*** $ 4.00 Endpoint Protection Platform Per Device $ 1.25 Endpoint Protection Platform with Basic DNS Filtering Per Device $ 2.9S Premium DNS Filtering Per User* $ 1.2S Multi-Factor Authentication Per USer $ 3.00 Email Security Management&Archive Per USer $ 32.00 Security Operations Center Per Device/Per I ** $ 5.00 INFORMATION TECHNOLOGY SERVICES GovITC-2019-01 SCHEDULE OF PRICES Information Technology Services TO: THE GOVERNMENT INFORMATION TECHNOLOGY CONSORTIUM, FULL NAME OF SERVICE PROVIDER: InterDev MAIN BUSINESS ADDRESS: 900 Holcomb Woods Parkway, Roswell GA 30076 The undersigned,declares that it has carefully examined the proposed work,the Contract Documents,and all other documents referred to or mentioned in the Contract Documents and it proposes and agrees,if this Proposal is accepted, that it will contract with the GovITC,in the form of the Contract attached,to complete the Work titled"Information Technology Services",and that it will take in full payment therefore the sums set forth in the following Schedule of Prices. Each Service Provider shall be required to submit one original and four hard copies of pages 7-9 in a sealed envelope or box.Service Providers wishing to submit a price proposal for the optional services shall include their price proposals in the envelopes or packages referenced above.All envelopes and packages containing prices shall be marked or endorsed: GovITC-2019-01 Schedule of Prices for Government Information Technology Consortium, Information Technology Services 2-27-2020 Date Signature asmith@interdev.com Ashley J. Smith E-mail Printed Name 678-672-1512 Chief Government Information Officer Phone Number Title SCHEDULE OF PRICES For SLA # 2 40 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. GovITC-2019-01 Glenview Unit Pricing Description Unit Price Est.Quantity, Description Billing F re Total Management and Administration $ 6,232.72 12 Per Month Monthly $ 74 792.64 - Enhanced 911 Services $ 5,060.00 12 Per Month Monthly $ 60 720.00 - Shared Special Projects $ - *Per Month Monthly Administration Total $ 135,512.64 - Unit Pricing Description Unit Price &L QuantityDescription BiffinglFhquency Total End User Services 1 $ 10 478.00 1 121 Per Month I Monthly $ 125 736.00 End User Service Total $ Unit Pricing Description Unit Price Est.Qikantily Description Bilkng Fiv queng Total Data Center Services 1 $ 7,900.00- 1 121 Per Month Monthly $ 94.800.00 Data Center Services Total $ 94,800.00 Unit Pricing Descri 'on Unit Price Est.Quantity Description IN lling Rreq2eacy Total Network Services $ 3,580.00- 12 Per Month Monthly $42,960.00 - Telecom Services $ 1,690.00. 12 Per Month Monthly $ - Network and Telecomm Total $ 63,240.00 - Unit Pricing Description Unit Price Est.Quantity Description Bills F'reqtwncv Total A_p HSLdonSupport $7,980.00 12 Per Month Monthl $ 85,176.00 Application Support Total I $ 85,176.00 Ifflemm ' Unit Pricing De 'an Unit Price Fst unnti Description Bmhm Re gm Total S cial Project Pricing ** $ 11,084.73 12 Per Hour blended Monthly $ 133,016.75 - Special Project Total $ 133 016.75 - Total Services Chargel $ 637,481.39 . *See Exhbit I— **SharePoint pricing reflects a$10,000 reduction in total value for the services and is valid for only one contract year. 41 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. Lincolnshire M law[ EMMMEMMI 1 ' Unit Pricing Description Unit Price Fst.Quantity Description BJl Total Maw cmem and Administration S1.401.44 - 12 Per Month Monthly S 16,817.25 Enhanced 911 Services S - 12 PerMotth Monthly5 Shared S eci al Projects IS - *Per Month I monthly Administration Total S Unit Pricing Descrl n Unit Est uantit Desc ' lon B F]e t Total t User Services S2,356.00 - 12 Per Month Monthly $28,272.00 End User Service Total $28,272 00 Uidt Prktng Description Unk Price Est.Qoantlty Des on Billing—Frequency Total Data Center Services $950.00 - 12 Per Month Months S11 400.00 - Dam Center Services Totall S11.400.00 - Unit Pricing Description Unit Price Est.Quints Description Bull o Fre(pxocy Total Netw ode Services S 305.00 - 12 Per Month Monthly $3,660.00 - TelecomServices I S 380.00 - 12 Per Wnth Nionlhl S 4,560.00 - Network and Telecomm Total S 8.220.00 - Unit Pricing Desmiption Unit Price EstQuantity Descr§Lflon Buling Fftquency Total Application Support $1,596.00 12 Per Month Monthly S19,152.00 Application SupportTota) $19,152.00 - MUM Unit Pridcg Desert n U&Prim Est.Ouimtkyl NscrhAlon I witing rreqwncy Special ProjectPricin3 $ 121 Per Hour(blended)I MonthlyS - Special Project Total S - Total Services Charge $83,681.28 - *See Exhbit E. 42 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. INFORMATION TECHNOLOGY SERVICES Lake Bluff ' unit Priam Dewdpdpn thilt Price. Est. uantlty Description Billing Fte uen"• Total iVamgcanead and Administration S 1,106.40 - 12 Per Month Monthly $13,276.80 - Etilranccd 911 Services 5 - 12 Wer Month Monthly S - Shared Special Projects S *[Per Month Morm Admini strati on Total $13,276.80 - Unit Pricing Description Unit price - .Quawlty [3r'ctt lIon Bslung;fteqiwncry Total End User Services $1,860.00 - 12 Per Month Monthl• $22,320.00 - End User Service Total $22,320.00 - Unit pricing Desalption Unit Price Fst.Quantil.v Description $ R-eque Total Data Cotter Services $1,400.00 - 12 Per Month Monthly $16.800.00 Data Ceder Services Total S 16 800 00 - ' Unit Prlcla>d Desalpflun Unit like Est.Quantity Descrl ton liffilm Requency Total Network Services $290.00 - 12 Per Month Monthly $3,480.00 - TelecomServiccs $300.00 - 12 Per Month Monthly $3.600.00 - Network and Telecomn Trial $7 080.00 Unit Pricing Descri n [Jnit Price Est. uantlt Desc inn Fte Total App lication Support $1,260.00 12 Per Month Mai 515,120.00 - ApplicationSupportTotal $15,120.00 Unit Pricing Description Unit Price jEsLQwuaIRyj Dity ion B Fro are ocy Total S ecialProjectPricin $ - 12 1 Per Hour(blendet Monthl $ - Special Project Total S - Total ServimCbargej $74,596.88 *See l a hbit E. 43 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. INFORMATION TECHNOLOGY SERVICES Kenilworth Unit Pricing Descrl ion UnIt Price Est.Quanillt Descr€ on 13 Frequency Total Managcrncnt and Administration S 645.40 - 12 Per Morth Monthly S7,7440.80 - Enhanced 911 Services $ - 12 Per Month Monthly S - Shared S ccialPrgjects S - *Per Month Mordhi AdministraiionTotal S 7,744.80 - Unit Pricing DescrlpWn Emit Price Est.Q un nUty Desert Ion BRUie F)requency Total End User Services S 1,085.00 - 12 Per Month Monthly $13,020.00 - End User Service Total S 13,020.00 - i:wii 1=ricug Descri ion Unit Price Fst.Quanutyl Description BUB .Frequency Total Data Center Services S 850.00 - 121Per Month I Monthly 1310,200.00 Data Center Services Totall S l Q 200.00 - Unit Pri ft Description Link Price Fst.Quantity DescrIption BUUng Requency Total Network Services $190.00 12 Per Month Mordhl $2280•00 - TelecomServices $176.00 - 12PtrMonth MWHY $2100.00 - Network and Telecoem TotRIJ $4,380.00 Unit Pricing Descrl#t0.e Unit Price Est-Quantity Descriptlon B011m fteg Liency Total Application Support $735.00 12 PerMotth Monthly S8.820.00 Application Support Total $8,820.00 _ Unit Pti ft Descri fan Unit Price Fst.Quantlty De on BRUng Requeng Total S ccial Project Pricing S - 12 Perliour blendaf) Monthl S - SpecialProjectTotal S - Total Services Charge S 44,164.60 *See Exhibit E. 44 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. INFORMATION TECHNOLOGY SERVICES Yorkville 1 Unit Pricing Description Unit Price -.Q uanGt De scrIjA lon Billing FiregwricyTotal Managcar d and Administration $1,512.08 - 12 Per Month Monthly $18,144.96 - Enifanced 911 Services S - 12 Per Month monthly S - Shared S eci al Pro'ects 1 $ - *Per Month Monthly Administration Total 1 $18,144.96 111111111111211 MEM ' ' Unli Pricing Descri ttlon Unit Price Est.Quantity DewrirAlon Bdung Plcg!jcncy Total End User Services $2,549-00 - 12 Per Month Monthly $30 504.00 - End User Service Total $ 30,504.00 ' Unit Pricing Descri Ion Unit Prim Est_QuantitylDescription BElUng Reaticncy Total Data Center Services $1,450.00 - 121 Per Month Monad S 17 400.00 Data Center Services Told, S 17,400.00 - ' Unit Priclrtg Dcs�ai fon [nit Price 1sE. uantit llescri [ou SEltl 17r. ttenc Total Network Services $425.00 - 12 Per Month Monthly $5,100.00 Telecom Services $410.00 - 12 Per Mordh Monthly S 4 920.00 - Network and Telecoms Totall $10,020.00 ' Unit Pricing Descrl Ion UPI(Price M.Quaritity Descriptlon Billing J-Yecplency Total lication Support $1,722-00 12 Per Month Monthly S 20,664.00 Application SupportTotal S20r664.00 - Unit Pricing Descri)(loan Unit Prick! Est_Onall(ftyl Descriptim Total erial Pro CdPridFkg S - 121 Per Hour[blended Month( S - Special Project Total S Total Services Chargel S 96,732-96 - *S ee Exhbit E. 45 This page is to be submitted on or before Thursday October 3,2019 at 10,00 am separate and apart from the proposal packet in a /t sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. INFORMAYION TECHNOLOGY SERVICES Buffalo Grove udt Pri ing Descriptlon U&Price Est.QuantIty DescrllAlon Bitting Frequency Total Managcmcnt and Administration $5,107.88 - 12 Per Month Monthly $61.294.56 F.nhanccd 411 Services S - 12 Per Month Monthly S - Shared Special Pro'ects S Per Month Monthly AdministrationTotal S61294.56 Unit Prtdng :'�%Tl n Unit Price Est uan0t Dev311 ton BElfl Re Total EW User Services S 8,5B7.00 - 12 Per Month Monthly S 103,044.00 End User Service Total S 103,044.00 - ' Undt tldrrg Description Unit Price l:sQuantityDeserPnt on Bilkitza IYe Data Center Services 54,700.00 - 12 Per Month NlonOily S 56,400•00 Data Center Services Total S 56,400.00 - Urdt Pri hig DescripWn Unit Price QuantlY Ile on BilR Total Network Services S6,750.00 - 12 Per Month Monthly $81,000.00 Telecor scMecs S 1,30 .w - 121 Per Month Monthly $16 620,00 Network and Telecotrm Total I S97 620.00 - Urdt Pricing De5criptlan UnitPrke Est Quandtv Desert tan 13111h n Frequency Total Application Support $5,817.00 12 Per Month Matttlil S 69,804.00 - ApplicationSupportTotal S 69,804.00 _ Urdt Prkintg DesnIption JhK Price Est Ouantity Desert on Bfiling Requency Total Special ProjectPricin $ - 12Per Hour(blended) Monthly S - Special ProjectTotall S Total Services Chang S 36t3,162.s6 . *See F- tbitE. 46 This page is to be submitted on or before Thursday October 3,2019 at 10:00 am separate and apart from the proposal packet in a sealed envelope,failure to do so may result in the disqualification of the contractor's proposal. INFORMATION TECHNOLOGY SERVICES •