Library Board Packet 2024 06-01-24 - SpecialAgenda
Yorkville Public Library
Special Meeting of Board of Trustees
Saturday, June 1, 2024, at 9:00am
902 Game Farm Rd.
Michelle Pfister Meeting Room
1. Roll Call
2. Recognition of Visitors
3. Public Comment
4. New Business Review Learning Report and develop strategic plan elements
with library consultant.
5. Executive Session (if needed) – For the appointment, employment, compensation, discipline,
performance, or dismissal of specific employees of the public body or legal counsel for the
public body, including hearing testimony on a complaint lodged against an employee of the
public body or against legal counsel for the public body to determine its validity.
6. New Business cont.
7. Adjournment
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Yorkville Public Library: Board Retreat
Saturday, June 1, 2024
9:00 a.m. to Noon
Prior to the retreat – please review the Learning Report and agenda and come prepared to discuss
highlighted areas.
AGENDA
Getting Started
• Welcome and Setting the Stage
• Golden Circle Framework
• Planning process timeline / review of agenda / meeting goal
Learning Report
• Learning Report introduction and context
• Discussion about Learning Report
o Come prepared to discuss:
▪ What was interesting about the Learning Report to you? What stood
out to you?
▪ What is missing from the Learning Report? What additional
information do we need to consider as we are building our strategic
plan?
▪ What questions do you have about the Learning Report?
Strategic
Directions
Come prepared to share: Based on your experience as a Trustee, the Learning Report
data, and other data and feedback the library has received from the community, if
you were designing the strategic plan, what do you think should be the top three
areas of focus (strategic directions) over the next three years? Why did you select
those three areas?
Areas of Focus After identifying possible strategic directions, we’ll spend time digging into each with
these guiding questions:
o Why is this area of focus important over the next three years?
o What outcome do we hope to achieve in this area? (Consider specific groups
here.) (Possible goals.)
o What will we need to do (keep, stop, start) in order to achieve the results we
want?
o How will we know we are making a difference?
Vision and
Mission
Brief explanation about the difference between Vision and Mission and how the library
will use these statements.
• Vision: What we hope to see in the community if our work is successful. Focused
on tomorrow and what we want to become / the influence we hope to have in
the community. (short, concise, and aspirational)
• Mission: What do we do? Whom do we serve? How do we serve them? Focused
on the work we do now to achieve our vision. (a bit longer (but still easily
memorized) and more concrete)
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Vision Statement / Strategic Objectives:
1. Refine organizational structure and staff development
2. Enhance technology, programs, and availability of services.
3. Focus on community involvement and marketing.
4. Focus on financial stability through alternative funding and fiscal responsibility.
5. Redesign emergency procedures and safety protocols.
• If the library is successful in achieving key initiatives, what do we hope we will see
in the community? Aspirational and reflective of an ideal future we strive to
achieve.
• What words/phrases help us convey the impact we aspire to achieve in our
community?
Mission: Nurturing a love of reading and lifelong learning. Providing access to support and
resources that will educate, entertain, inspire, inform, and foster a sense of community in
all patrons.
• Check in on current mission as a whole: How do we feel about the current
mission statement? What do we like? What could be improved?
• What concrete things will we do to propel us to our vision? What does it look like
when we are doing our best work? Detail the work we are doing, how we are
doing it, and who benefits.
• What words/phrases help us convey how we are working to achieve our vision?
Setting Priorities
• What’s missing? What feels urgent? What’s a priority over the next three years?
Next Steps
• Wrap up & answer questions
• Clarify next steps
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1
Yorkville Public Library Board Retreat - Worksheet
Strategic Planning Timeline Retreat Agenda
Learn Phase: Community Survey, interviews,
community scan, and data and demographics review –
resulting in Learning Report
February – May 2024 Getting Started: Welcome and Context
Review of Learning Report: Discussion and Questions
Strategic Directions: Narrowing areas of focus
Areas of Focus: Discussion and Input
Vision and Mission: Discuss statements
Setting Priorities: Zoom Out and Focus
Next Steps: Questions and Wrap-up
Dream Phase: Board and Staff Retreat Sessions
May – June 2024
Do Phase: Prepare plan, activity plan, and evaluation
framework. Board approval.
June - August 2024
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2
Learning Report Review
What was interesting about the Learning Report?
What stood out?
What is missing? What other information do we
need as we plan for the future?
Questions about the Learning Report?
Strategic Directions – What three areas should the library focus on over the next three years?
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3
TBD Strategic
Directions
Why is this area of focus
important in the next three
years?
What outcome do we hope to
achieve in this area? (Possible
goals.)
What will we need to do in
order to achieve our goals?
How will we know we are
making a difference?
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4
VISION MISSION
Current: Vision Statement / Strategic Objectives:
1. Refine organizational structure and staff development
2. Enhance technology, programs, and availability of services.
3. Focus on community involvement and marketing.
4. Focus on financial stability through alternative funding and fiscal
responsibility.
5. Redesign emergency procedures and safety protocols.
• If the library is successful in achieving key initiatives, what do we
hope we will see in the community? Aspirational and reflective of an
ideal future we strive to achieve.
• What words/phrases help us convey the impact we aspire to achieve
in our community?
Current: Nurturing a love of reading and lifelong learning. Providing access to
support and resources that will educate, entertain, inspire, inform, and foster
a sense of community in all patrons.
• Check in on current mission as a whole: How do we feel about the
current mission statement? What do we like? What could be
improved?
• What concrete things will we do to propel us to our vision? What
does it look like when we are doing our best work? Detail the work
we are doing, how we are doing it, and who benefits.
• What words/phrases help us convey how we are working to achieve
our vision?
Yorkville Public Library
Learning Report
Submitted by Amanda E. Standerfer, MA, MLIS;
Laura Huddleston, MLIS; Cindy Fesemyer, MA, MLIS;
Amy Weber, MLIS
Executive Summary
The Yorkville Public Library launched a strategic planning process in February 2023. As part of the
process, the library devoted a significant amount of tfme listening to community needs and interests to
inform and guide the process. This report represents a summary of the data gathered directly and
indirectly using various tools and methods from the community and the library’s Board of Directors and
staff during this phase of the process. Sectfons in the report include:
• An introduction and context with library usage statistics and trends and community
demographics,
• Summary of an environmental scan exercise and SOAR analysis (strengths, opportunities,
aspirations, and results) that Board and staff members participated in,
• Summary and analysis of findings from a community survey,
• Highlights from focus groups and interviews,
• Summary and findings of a Board and Staff survey,
• A library sector scan including regional comparisons, and
• An appendix with more complete community demographic data.
Library Statistics
Due to the effects of the COVID-19 pandemic, many library usage statistics decreased in FY20-21:
• Total circulation dropped 13% from 94,141 in FY19-20 to 82,240 in FY20-21 as a result of
pandemic mitigations. Circulation increased in FYs 21-22 and 22-23, exceeding pre-pandemic
rates and reaching 103,499 before falling to 93,153 in FH23-24.
Library visitors decreased 53% between FY19-20 and FY20-21, reaching a low of 30,523. By FY23-24,
visits increased to 68,721, a six-year high.
Like circulation and patron visits, library
programs and attendance at programs were
affected by the pandemic.
• In-person program numbers decreased
from 394 in FY19-20 to 174 in FY20-21.
Passive programs increased during this
time, however; and in-person programs
increased significantly beginning in FY21 -22. Programs reached 671 in-person and 137 passive
programs in FY23-24.
• Passive program participation increased in FY20-21 with nearly 8,000 participating. In-person
programs increased in FYs 21-22 through 23-24, reaching 10,419 in FY23-24, a six-year high.
In-person programs increased in FYs
21-22 through 23-24, reaching 10,419
in FY23-24, a six-year high.
Yorkville Public Library 2
Learning Report – May 2024
Usage of in-library technology was affected during the height of the pandemic and after:
• In-library computer use dropped significantly in FY20-21 from 4,433 to 2,179 uses. Uses
increased slightly in FY21-22 and remained lower than pre-pandemic levels through FY23-24.
Registered cardholders decreased in FYs 20-21 and 21-22 and then increased in FYs 2-2 and 23-24. FY23-
24 cardholders nearly reached the FY18-19 level (5,791) with 5,676 cardholders. Meetfng room usage
had a decrease in FY22-23, but recovered in FY23-24 with 278 uses; study room usage increased in FY22-
23 with 759 uses, but fell to 621 uses in FY23-24. Board room usage climbed to 145 uses in FY22-23 and
decreased to 121 uses in FY23-24.
Community Demographics
We reviewed Census and American Community
Survey data for Yorkville from 2010 and 2021.
Many community demographics changed
between 2010 and 2021:
• The population of Yorkville increased
36% between 2010 and 2021.
• Median household income and average housing values both increased from 2010 to 2021 and
exceeded state levels.
• The overall poverty rate in Yorkville in 2021 was just 2.7%; however, 24.9% of Yorkville USD 115
students were identified as low income in 2022.
2021 demographics showed a 17.3% increase in non-White residents in Yorkville since 2010 with
increases in Asian, Black, and Hispanic populatfons and the populatfons of those of two or more races .
We also sought to compare racial and ethnic data for the younger residents of Yorkville:
• School district demographics indicated that the school-age populations are more racially and
ethnically diverse than the overall city population. 61.4% of students were White in 2022
compared to 68.2% of Yorkville residents reported as White in 2021.
• The largest minority student populations in USD 115 were Hispanic (23%) and Black/African
American (8.1%%).
• 89.1% of the population ages 5 and over in the township was reported as speaking English only,
7.9% was reported as speaking Spanish, and 7.5% of USD 115 students are English language
learners.
The combined percentage of the populatfon holding an Associate’s, Bachelor’s or graduate/professional
degree in Yorkville in 2021 was 69.9%, with 30% of the populatfon age 25 and older reported as having a
high school or equivalent level educatfon or less.
Environmental Scan and SOAR Analysis
The library’s staff and Board members identified numerous political, economic, social, technology,
legal, and library sector issues that could potentially impact the future of the Yorkville Public Library.
Board and staff members indicated politfcal factors such as the polarized environment leading up to the
2024 electfons. In the library this manifests as fear of censorship/book bans and the impacts of
disinformatfon and misinformatfon. Economic factors such as recent inflatfon, changes in minimum
2021 demographics showed a 17.3%
increase in non-White residents in
Yorkville since 2010.
Yorkville Public Library 3
Learning Report – May 2024
wage, housing costs, and growth of populatfon were named. Social concerns included socializatfon for
children, new families looking to meet new people, migrant worker needs, and working to have a
stronger community overall.
Technology and legal factors such a staying up -to-date on tech advances, first amendment audits and
free speech, and ADA and HR laws were discussed; and Board and staff members listed many library
sector topics of interest. Expanding library hours, expanding the facility, creatfng lifelong library habits,
and using the library as a warming center and community hub were all mentfoned, among other items.
Staff and Board members also identified strengths, opportunities, aspirations, and results (SOAR).
Current strengths included personalized customer service, strong programming, and having a positfve
reputatfon in the community. Opportunitfes discussed included adding more study and meetfng room
spaces, adding a Makerspace room, increasing library presences with the schools, opening a coffee
shop/café, assuring competftfve wages for staff and increasing outreach and promotfonal efforts.
Aspiratfons for the library and community centered on increased awareness of what the library offers to
the public with the aim that people in the community will be engaged, have a habit of reading, and will
think of the library when they need resources or support. Board and staff members hope the results of
the library’s work in the community will include a community that is connected, with local businesses
that are supported and people who know they can rely on the library.
Community Survey
A total of 240 individuals completed a community survey in January and February 2024 representfng
1.1% of the library’s 2021 service area of 20,053 residents.
Satisfaction:
• 83.33% of survey respondents indicated they are very satisfied or satisfied with the library
overall.
• They rated highest satisfaction with the library’s customer service, atmosphere, and building.
Library Services:
• When asked about what they most
value in services, respondents rated
traditional library services most highly,
including physical materials and getting
help from library staff.
• Respondents shared services they are
most comfortable using: checking out
materials at the circulation desk and asking for help finding materials in the library.
• Respondents indicated they are least aware of wireless printing, accessing museum passe s, and
homebound delivery.
They also shared things that they like about neighboring libraries, such as: larger selectfon in
collectfons, children’s sectfon organized by topic with face-out books, larger eBook selectfon, easier
parking, and storytfmes in Spanish.
Respondents indicated they are least
aware of wireless printing, accessing
museum passes, and homebound
delivery.
Yorkville Public Library 4
Learning Report – May 2024
Finally, 54% of respondents indicated they learn about what is going on at the library from the library’s
website, and 49% indicated they learn about the library from Facebook.
Focus Groups and Interviews
Community focus groups and one-on-one interviews complement the community survey by engaging
diverse communitfes and digging deeper into community aspiratfons and challenges. Library staff
members brainstormed an extensive list of potentfal interviewees and focus group partfcipants; those
lists were refined to include partfcipants for the two focus groups (with 14 partfcipants) and seven one-
on-one interviews.
Top COMMUNITY ASPIRATIONS from Community Focus Group Discussions and One-on-one
Interviews
Common themes include:
1. Investment in various community development efforts
2. Physical and emotfonal safety for all
3. Being mindful of diversity and inclusion needs
4. Growing the local economy
5. Increased community engagement efforts
6. Increased civic engagement efforts
7. More effectfve communicatfon channels
8. Recreatfon and learning actfvitfes for all
Top LIBRARY ASPIRATIONS from One-on-one Interviews
Common themes include:
1. Strong community engagement and outreach efforts
2. Nimble and adaptable services and programming
3. Keeping up on digital literacy trends
4. Optfmized physical space
5. Advocatfng for adequate staffing levels
6. Keeping an eye on long-term sustainability
Board and Staff Survey
In April 2024, 29 Board and staff members
completed a survey to provide additfonal input
beyond that gathered in the Environmental Scan
and SOAR analysis. Respondents are proud of the
library’s hard-working and dedicated staff, the
library’s impact in the community, and the
patron-centric culture of service at the library.
They feel the library is good at programming ,
provides collectfons that represent patrons, and staff are creatfve and friendly. Of most importance to
the future of the library, respondents indicated updatfng technology for the staff, staff training, and staff
Of most importance to the future of
the library, respondents indicated
updating technology for the staff,
training for staff, and staff wages and
benefits.
Yorkville Public Library 5
Learning Report – May 2024
wages and benefits. They also indicated high importance for attractfng more customers and increasing
community engagement, marketfng and promotfon of the library, and updatfng technology for patrons.
Board and staff members shared many suggestions for how the library can carry out the things they
feel are important to the future of the library such as: cross-training staff, increasing wages, adding
streaming services, and expanding connectfons with schools. Staff asked for improved tech at the front
desk, more communicatfon on library happenings for part-tfme staff, and additfon of staff for more
outreach.
Board and staff members shared many community needs and ways the library might better serve
patrons, including but not limited to: the additfon of library outreach to low-income areas, more tech for
checkout, providing mental health programming and resources, increased marketfng and promotfons,
longer hours of operatfon, and more evening and weekend programming. Finally, Board and staff
members indicated hopes for increased staffing to meet the growing needs of the community, updates
to all technology hardware, increased community partnerships, and many changes to the building
including more study spaces, a café, a sensory room, and a larger teen space.
Library Sector Scan
Yorkville Public Library’s locatfon in the southwest suburbs of Chicago finds it geographically near to
many other public libraries. We considered ten specific library services and five IMLS data points (from
2021, the most recent available) for seven neighboring libraries and compared them to each other and
to Yorkville. Of the ten library services reviewed, YPL offers four: voter registratfon, wireless printfng, a
library of things, and 1,000 Books Before Kindergarten. The average number of the considered services
across the cohort was 5.4/10, so YPL fell a bit below the average. In additfon to these comparisons, we
also reviewed some “unique” services offered by the regional cohort libraries .
Among the IMLS data points considered were populatfon served, 2021 revenue and expenditures (total
and per person), and FTE paid staff (total and per 1k residents). Yorkville had the third highest operatfng
revenue in 2021 ($1,749,406) in the comparison cohort but had the third lowest operatfng expenditures
($808,574) and third lowest expenditures per person ($47.79). Yorkville had the third lowest FTE staff of
the cohort at 11.2, but the YPL total paid staff per 1k residents fell in the middle of the pack at 0.7.
In additfon to the comparison of ten specific library services across the cohort, we provided informatfon
on some natfonal library trends including examples of inclusive collectfons for children on the autfsm
spectrum, services that target older adults, “One Book, One City” programs, out-of-the-box community
outreach, and examples of those with a strong commitment to data an d learning.
Overall Themes
• The population in Yorkville is growing quickly, and the diversity of the population is also
increasing. Community survey and Board/staff survey responses indicated the desire for
increased operating hours while also adding services and programs at different times of the day
and week.
• Competitive staff wages alongside the need for increased staffing levels were both concerns
raised by Board and staff members, and focus group and interview participants also voiced
concern for maintaining adequate staffing levels. Staff members also noted the desire for
Yorkville Public Library 6
Learning Report – May 2024
additional cross-training in order to more easily cover desks and tasks when a staff member is
absent.
• All community and Board/staff feedback indicated the need for increased marketing and
promotion of library services to raise awareness of all the library offers.
• The library sector scan showed there are opportunities to add some services that would meet
community and library needs, e.g., notary service, online room reservation, Mango language
learning platform.
• Board and staff survey respondents as well as focus group and interview participants indicated
the need to optimize physical space usage. Staff indicated strong interest in a dedicated
makerspace, a café, and additional study rooms, among other possibilities.
Yorkville Public Library 7
Learning Report – May 2024
Table of Contents
Introduction 8
Library Data 9
Community Data 14
Environmental Scan and
SOAR Analysis
19
Community Survey
Summary and Analysis
23
Focus Groups and
Interviews Summary
42
Board and Staff Survey
Summary
46
Library Sector Scan 55
Appendix 63
Yorkville Public Library 8
Learning Report – May 2024
Introduction
The Yorkville Public Library serves more than 20,000 residents in the city of Yorkville, IL , a southwest
suburb of Chicago which serves as the county seat for Kendall County. In operatfon for over 100 years,
the library became a city library in 1965 and has been housed in three different locatfons over the years.
An expansion to the current building at 902 Game Farm Road was completed in 2007.
The library holds a collectfon of around 70,000 physical items and offers patrons access to approximately
120,00 more digital items available through a variety of platiorms and research databases . Technology
for use in-house and for check-out includes computers, laptops, and hotspots. The library also hosts a
wide variety of programs and events for all ages with thousands of partfcipants each year. Patrons can
utflize the library for local history and genealogy research as well as access to meetfng rooms, study
spaces, and wireless printfng.
The library is governed by a Board of Trustees with 9 appointed members who oversee the library’s
strategic operatfons.
Yorkville Public Library 9
Learning Report – May 2024
Library Data
Like most public libraries, Yorkville Public Library had a decrease in many statfstfcs during the height of
the Covid-19 pandemic. Circulatfon decreased 13% in FY20-21 prior to increasing in FYs 21-22 and 22-23.
Circulatfon decreased 10% in FY23-24, falling to 93,153 from a six-year high of 103,499.
Door counts decreased significantly to 30,523 visitors in FY20 -21 and then increased steadily through the
next three fiscal years, reaching 68,721 in FY23-24, the highest number of visits over the past 6 fiscal
years.
93,177
94,141
82,240
97,556
103,499
93,153
-
20,000
40,000
60,000
80,000
100,000
120,000
18-19 19-20 20-21 21-22 22-23 23-24Number of ItemsCirculation
68,114 65,289
30,523
55,531
63,405
68,721
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
18-19 19-20 20-21 21-22 22-23 23-24Number of VisitorsDoor Counts
Yorkville Public Library 10
Learning Report – May 2024
The number of in-person programs offered at the library decreased in FY20-21 before increasing a great
deal in the following three fiscal years. In FY23-24, programs reached 671, a six-year high. Passive
programs increased slightly during the height of the pandemic reaching 147, and then decreased some
in FY21-22 before increasing again in FY22-23 and FY23-24.
Attendance and partfcipatfon in programs decreased for in-person programs and increased for passive
programs during FY20-21. In FY21-22, in person programs increased significantly and contfnued to climb
and outpace pre-pandemic levels with 10,419 programs in FY23-24. Passive programs declined some
after FY20-21 but increased again in FY23-24 to reach 7,428.
347
394
174
389
562
671
89 120 147 89 126 137
0
100
200
300
400
500
600
700
800
18-19 19-20 20-21 21-22 22-23 23-24Number of ProgramsPrograms
Programs Passive
6,378 6,131
2,035
7,733 8,132
10,419
2,768 2,619
7,979
5,571
6,613
7,428
-
2,000
4,000
6,000
8,000
10,000
12,000
18-19 19-20 20-21 21-22 22-23 23-24Number of ParticipantsAttendance
Attendance Passive
Yorkville Public Library 11
Learning Report – May 2024
Computer use in the library decreased 57% from FY18-19 to FY20-21. Following this, usage increased
slightly over the next three fiscal years but remained much lower than pre-pandemic levels from FY18-
19.
The number of registered cardholders dipped from 5,791 in FY18-19 to 4,463 in FY21-22. Subsequently,
the number of cardholders increased to 5,676 in FY23 -24, just 115 under the FY18-19 number.
5,038
4,433
2,179
2,515 2,709 2,538
-
1,000
2,000
3,000
4,000
5,000
6,000
18-19 19-20 20-21 21-22 22-23 23-24Number of UsesComputer Use
5,791 5,623
4,509 4,463
4,788
5,676
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
18-19 19-20 20-21 21-22 22-23 23-24Number of CardholdersRegistered Cardholders
Yorkville Public Library 12
Learning Report – May 2024
Meetfng room usage dipped to 248 in FY22-23 and then increased 12% to 278 uses in FY23-24. Study
room usage increased 49% to 759 uses in FY22-23 and then decreased to 621 in FY23-24.
269
248
278
230
235
240
245
250
255
260
265
270
275
280
285
21-22 22-23 23-24Number of UsesMeeting Room Usage
508
759
621
0
100
200
300
400
500
600
700
800
21-22 22-23 23-24Number of UsesStudy Room Usage
Yorkville Public Library 13
Learning Report – May 2024
Board room usage increased significantly in FY22-23, from 28 uses in FY21-22 to 145 uses, and then
declined to 121 uses in FY23-24.
28
145
121
0
20
40
60
80
100
120
140
160
21-22 22-23 23-24Number of UsesBoard Room Usage
Yorkville Public Library 14
Learning Report – May 2024
Community Data
The populatfon in Yorkville increased 36% between 2010 and 2021. During the same period, median
household income increased 28% and average housing values increased 1.6%. The percent of those living
below the poverty level increased 1% but remained very low at 2.7% in 2021.
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 329,725,481 12,821,813 15,065 20,503
Median Age 38.4 38.5 36.9 34.5
Median
Household
Income (in $) 69,021 72,563 82,007 105,129
Homeownership 64.6% 66.5% 80.5% 80.9%
Housing Value
(Owner-
occupied, in $) 244,900 212,600 256,800 261,000
Below Poverty
Level 12.6% 11.8% 1.7%* 2.7%
*2012
Yorkville Public Library 15
Learning Report – May 2024
Racial and ethnic diversity increased in Yorkville from 2010 to 2021 with the percent of those identffied
as White alone decreasing 17.3%. The percent of Black/African American residents grew 9.1% and
Hispanic residents increased 7.9%. There were also small increases in Asian residents as well as those
identffied as two or more races and American Indian/Alaskan natfve.
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Total Populatfon 329,725,481 12,821,813 15,065 20,503
White alone 68.2% 67.8% 85.5% 68.2%
Black or African
American alone 12.6% 14.1% 2.4% 11.5%
American Indian
and Alaska
Natfve alone 0.8% 0.3% 0.0% 0.7%
Asian 5.7% 5.7% 1.6% 3.5%
Natfve Hawaiian
and Other
Pacific Islander
alone 0.2% 0.0% 0.0% 0.0%
Some Other
Race alone 5.6% 6.2% 2.4% 2.1%
Two or More
Races 7.0% 5.8% 1.6% 4.0%
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Total
Populatfon 329,725,481 12,821,813 15,065 20,503
Hispanic
Populatfon 18.4% 17.5% 9.4% 17.3%
Yorkville Public Library 16
Learning Report – May 2024
The percent of residents who were indicated as speaking English only in 2021 was just 0.8% lower than
2010. Those speaking Spanish made up 7.5% of the populatfon ages 5 and over, and those speaking
Indo-European languages made up 3.3%. There was a small in crease in those who speak English “less
than very well,” from 2.5% to 4.4%.
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 5
years and over 310,302,360 12,076,132 13,998 19,389
English Only 78.3% 76.8% 89.9% 89.1%
Spanish 13.3% 13.5% 7.5% 7.5%
Other Indo-
European
languages 3.7% 5.6% 1.4% 3.3%
Asian/Pacific
Islander
languages 3.5% 3.0% 0.9% 0.1%
Other
languages 1.2% 1.1% 0.4% 0.0%
Speaks English
less than "very
well" 8.2% 8.5% 2.5% 4.1%
Yorkville Public Library 17
Learning Report – May 2024
Demographics for Yorkville CUSD 115 in 2022-23 indicate a higher percentage of Hispanic students (23%)
as compared to the percent of Hispanic residents in the City of Yorkville (17.3%). Other differences
include 7.5% English language learners (compared to 4.1% of residents who speak English less than very
well) and 24.9% low-income students (compared to the 2.7% poverty rate in the City).
IL SCHOOL
REPORT
CARD DATA
Illinois
2022 - 2023
Yorkville CUSD 115
2022 - 2023
Hispanic 27.2% 23.0%
Black 16.6% 8.1%
Asian 1.3% 2.3%
Two or More
Races 1.9% 4.9%
White 46.4% 61.4%
English
Language
Learners 13.7% 7.5%
Low Income
Students 46.5% 24.9%
Yorkville Public Library 18
Learning Report – May 2024
Some rates of educatfonal attainment in Yorkville residents age 25 and older changed from 2010 to 2021.
The percent of residents who hold a Bachelor’s degree increased 6.4% while the percent of those
holding a graduate/professional degree decreased 2.1%. Those with some college or an Associate’s
degree remained steady, increasing only 0.1%, and those holding a high school or equivalent degree
decreased just 0.5%. Only 4.2% of residents hold less than a high school degree, lower than state and
natfonal levels.
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 25
years and older 225,152,317 8,764,878 9,663 13,531
Less than High
School graduate 11.1% 10.1% 8.1% 4.2%
HS or
Equivalent 26.5% 25.4% 26.3% 25.8%
Some College or
Associate's
Degree 28.7% 28.3% 35.7% 35.8%
Bachelor’s
Degree 20.6% 21.8% 19.6% 26.0%
Graduate or
Professional
Degree 13.1% 14.4% 10.2% 8.1%
Yorkville Public Library 19
Learning Report – May 2024
Environmental Scan
An environmental scan considers the broader context in which an organizatfon exists and identffies key
issues that potentfally impact the future of the organizatfon. To kick off the library’s strategic planning
process, elements of the environmental scan were identffied during sessions with staff and library Board
members in March 2024 and are summarized below.
Political Economic Social
● Book bans
● 2024 elections
● Political divide/polarized
● Extreme views
● People attending local Board
meetings with these views,
people pushing these
agendas
● Free speech rights
● School Board removed a
book from their curriculum
● Disinformation and
misinformation
● ALA data on book banning -
doubled!
● Factionalism
● Need to be careful about
what we do to avoid
criticism, but this is a
disservice to our community
● Cost of living
● Taxes + Inflatfon
● Fiscal responsibility
● Minimum wage
● Interest rates
● Food insecurity and high
price of food
● Increased costs
● Homeless, lack of services
(less successful post-
COVID)
● Increase in housing,
affordable housing
● Growing community
● Growing business
community
● Non-resident fee can be a
barrier for people
● Growth of the community,
increased demand
● Economic impact on
available services + being
more responsive to
community needs
● How to bring people
together to have a strong
community
● People looking for social
outlets and social space in a
post-covid world
● COVID impact on students
● COVID and social media has
changed how we interact
● Hiding behind social media
● Everyone is “always on” -
we have a 24/7 society
● Zoom allows people to be
antf-social
● Communicatfon goes much
more broadly and is not
face to face
● Nowhere for young people
to hang out, so they hang
out at the library (teens just
waitfng for a ride, or are
being disruptfve)
● People may not have funds
to put kids in programs
(park district), so library is
free outlet
● Socializatfon of children
● Community has a lot of
families that have been
there a long tfme, but
newer families are moving
in, younger families
● Can be hard to get to know
people when you are new
to the area
● Impact of book bans on
readers, youth
● Migrant workers/refugees
Yorkville Public Library 20
Learning Report – May 2024
Technology Legal Library Sector
● Stfll a need for books? More
e-books and audiobooks
● Schools are changing how
they teach because of tech,
books on devices
● Digital divide
● Digital literacy
● Need vast technology
knowledge to support
people
● Rapid changes, it’s hard to
adjust, overwhelming
● Staff knowledge to be able
to provide support
● Differing levels of ability
● Generatfonal use of
technology
● Young people using tech in a
different way, not using
computers as much, more
tablets/mobile
● Lack of practfce with
technology
● Applicatfons are all online,
you need computer access
● Everything is an
app/through technology
● Technology is a workforce
development issue
● Technology has changed the
way people work, people
“working from home” at the
library, need for study
spaces
● Must file taxes online
● It’s great when it works!
● AI is changing how we do
things
● People connect through
technology
● First amendment audits
● Free speech
● Book challenges
● Non-resident fees, state law
● People seeking legal advice,
need help navigatfng legal
system
● Privacy
● Library meetfng state law
● HR law
● ADA law
● Law is changing
● Librarians being protected
under the law
● Building expansions
● Library having cafe or
community space, space to
study and work
● Expanded library hours
● Fostering youth literacy
● Creatfng lifelong habits
around reading and literacy
● Meetfng community needs
● Business support, business
development
● Accessibility
● Renewed interest in reading
and the library being a
gathering place
● Library is a warming center
and community hub
● People have outdated
perceptfons of the library
● Comparison between
libraries, people expectfng
same services at each
library
● Libraries offering so many
different things now, very
creatfve
● Libraries offering specific
services for different age
groups
● Community service hours
for teens
● Homeschool populatfon are
supported by the library
● BookTok
● Art to check out
● Getting access of different
resources in different places
(Ancestry)
● Book Clubs
● Social workers
● Staff training
● Library as a safe place
● STEM kits
Yorkville Public Library 21
Learning Report – May 2024
SOAR Analysis
A SOAR analysis (strengths, opportunitfes, aspiratfons, and results) narrows the focus from an
environmental scan to consider the organizatfon specifically. This exercise helps identffy potentfal
directfons to explore during the strategic planning process. SOAR elements were identffied during
sessions with staff and library board in March 2024 and are summarized below.
Strengths Opportunities
● Overall: known for being empathetic,
welcoming, friendly, and giving personalized +
unhurried service to visitors; community
gathering spot; connection to the community;
responsive to community feedback and
family-centric; cozy feel; positive reputation
in the community; abundant, clean, good
space that’s used well; great location relative
to the school
● Programming: a lot of programs that other
libraries don’t offer; 40%+ increase in
programming over the last year; Inspired
Celebration of Poetry and Art; great
partnership with school; great partnership
with the school; Friends of the Library - 10+
years, have raised over $100k, 2 fundraisers a
year, book sale, mini golf; partnered with
school for fine arts festival, local author fair;
art opportunities; received award from the
school as a great place to be; great social
media presence + online promotion; amazing
pre-school programs; increased book clubs
● Access/Outreach: just had 1st anniversary of
ELL program (6 languages, 35 students, 12-15
volunteers, meet 8 times a week); offer a lot
of programs for different audiences/ages
● Services: AID home - strong connection +
provide services for them; services to special
needs populations; connecting people to
community resources
● Staff: known for being talented,
knowledgeable, have good communication,
an open-door policy, and go above and
beyond to help each other; Sunshine
Committee for staff celebrations; always go
the extra mile for patrons
● Relationship To School: increase presence in
the school + have a symbiotic relationship to
benefit the community; visit schools more
often; HS is across the street and they are not
a receptive partner in helping solve problems
with teens coming after school - find positive
solutions;
● Outreach/Promotion: more outreach
services, staff to be out in the community, at
senior centers, and at community
events/festivals; bookmobile; increase
visibility/awareness to community members
and educate them about the library and its
offerings; participating in community events;
food pantry
● Programs: more adult programs, especially
for working people; supporting the growing
homeschool program; more programs for
seniors and teens
● Spaces: there’s only one meeting room - add
on to building/rework flow of building; add
more study room/table space for studying;
provide spaces for quiet working
environments; space for small group work;
Makerspace room; expand the Library of
Things; cafe/coffee shop to draw people in,
including teens (open campus); designated
community space sectioned off from the rest
of the library; brings in community groups
● Access: changing, growing community
demographics + underrepresented
populations - how do we make sure we have
the programs and materials for them;
consider expanding hours of operation
● Updated Tech Offerings: kids all have devices
- we can offer more to the community, what
we have now is popular; updating all
technology;
Yorkville Public Library 22
Learning Report – May 2024
● Library Advocacy: opportunities for grants;
sponsorships from local businesses,
fundraisers; media kits to talk about the
value of the library; chamber collaboration;
potential referendum in the future for
operating, educating community about long-
term investment in the library
● Staffing: competitive wages, staff retention
Aspirations Results
● Overall: increased community awareness
about the library
● The Community: understands the value of
their library card and what that card offers
them for the money they have invested; can
come together at the library and build
relationships there; are abuzz about the
library
● The Library: is the first place people think of
to go for help; feels like a safe, inclusive
space for everyone (LGBTQIA+, homeless,
teens, etc.); has what people need; is flexible
and evolves to respond to community needs;
is good at reaching kids, parents, and seniors
-and has expanded its audience to 30s+;
provides trending services; is the first place
that people go when they come to town; is a
place to meet people and get connected; is
an influencer in the community and part of a
dinner conversation; is supportive; gets more
books in peoples’ hands; is integrated into
the community
● The People: are aware of the what the
library has to offer and how it can help; have
a habit of reading and a love of the library;
value early literacy; engage children and
families in early literacy; read for fun and
find joy in it
● The Community: feels the security of library
support; is connected to and collaborates
with one another through the library;
● The Library: is recognized as a community
asset; is connected to the community; is
valued; is seen as a hub; attracts everyone;
supports local businesses; is a place where
you can find what you need; supports
everyone’s interests; creates a sense of
community
● The People: can rely on the library; want to
support the library financially; feel confidence
to come to the library and ask questions; are
connected to each other; create a sense of
community; feel cared for and safe, like
family; love the library
Yorkville Public Library 23
Learning Report – May 2024
Community Survey Summary and Analysis
As part of their strategic planning process, the Yorkville Public Library conducted a SurveyMonkey survey
to learn more about their patrons’ experience with library services, programs, staff, and facilitfes. A total
of 240 individuals completed the survey, representfng approximately 1.1% of the 2021 service area
populatfon (20,503).
Notes about the survey responses:
• Respondents sometimes note programs or services they want the library to have but are already
offered by the library. We have left these comments in the responses. This indicates an
opportunity to better communicate about all the library has to offer. In addition, respondents
sometimes offer conflicting opinions about what the library should offer or feel strongly about
the library offering something that is not feasible due to cost.
• For open-ended questions, responses are summarized and not in any particular order or with
any particular weight except where explicitly noted. When analyzing this qualitative data, we
hoped to show the breadth of responses provided by respondents.
FINDINGS:
• 90.83% of respondents indicated they have a Yorkville Public
Library card.
• Less than 10% of respondents indicated they do not have a card
or are not sure if they have a card.
90.83%
8.75%
0.42%
Yes No Not sure
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%Percent of RespondentsDo you have a Yorkville Public Library card?
Yorkville Public Library 24
Learning Report – May 2024
If you frequently use another public library in the area, please indicate which library and what you like about
that library.
Oswego
• Nice kids’ play area; location within walking distance to coffee/food/downtown events; more windows;
lots of comfortable seating; private study rooms; young adult section is stellar; better hours; offer a lot
of programs; multiple copies of popular books; proximity to work; youth programming; open on
Sundays; books well organized and easier to find; more kids puzzles and activities; more welcoming;
drop-in storytime with songs; toddler times; “like the resources and set up”; great selection of new
books; like the downtown branch; youth librarians are engaging and kind; appealing set-up, easy for
kids to find books (face-out shelving); larger selection of graphic novels; like the layout; homey; video
games for checkout; more books onsite; more youth programs
Plano
• Beautiful building; good selection of books; 10 cents for printing; toddler and preschool storytimes in
Spanish; great kids’ section – organized by age level and by topics, i.e., holiday books; provide list of
books for popular topics, i.e., princesses, superheroes; children’s room is away from the front door;
Friday evening crochet group; friendly staff; easy to get/order books from other libraries
Streamwood
• Great kids’ area; lots of space; things to do for most ages
Geneva
• Like their kids’ programs
Plainfield
• Have recent movies; have PBS science, nature, mystery, and drama DVDs; hold items are near the self -
checkout (quick access); children’s activities
Aurora
• Main branch is very modern; toddler and preschool storytimes in Spanish; the amount of resources; on
my way to work; video games and DVD rentals (free)
Sheridan
• Book club
Sugar Grove
• Audio and video recording spaces
Joliet
• Youth programming; wide selection of new release romance books
Batavia
• Automated checkout is easy – scans card, no card number and PIN needed; parking is easier
Somonauk
• More toys in kids’ area
Romeoville/White Oak
• Has the most free events; trunk or treat, haunted house, and games for Halloween
Dekalb
• Like their events
St. Charles
• Part of a larger group for eBooks, better selection
Sandwich
• Monthly game club meetup; like some of the classes
Lockport, Montgomery, Morris – no reasons given
Yorkville Public Library 25
Learning Report – May 2024
FINDINGS:
• A combined 83.33% of respondents indicated they are
very satisfied or satisfied with the Yorkville Public Library
overall. Just under one half of respondents (49.53%)
indicated they are very satisfied with YPL.
• 9.58% indicated they are neutral, and 6.25% indicated they
are dissatisfied or very dissatisfied.
49.58%
33.75%
9.58%
4.58%
1.67%0.83%
0%
10%
20%
30%
40%
50%
60%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/APercent of RespondentsHow satisfied are you with the Yorkville Public Library overall?
Yorkville Public Library 26
Learning Report – May 2024
FINDINGS:
• Respondents rated customer service (4.69/5) as the library service they
are most satisfied with followed by the atmosphere in the library (4.5)
and the library building (4.39).
• Lowest satisfaction was indicated for selection in the library’s collections
(3.93) and library hours of operation (3.86); however, these each rated near
4 (Satisfied).
• Respondents who indicated they work full- or part-time (n=154) rated the
library hours of operation slightly lower at 3.72.
• Respondents who indicated they are retired (n=54) rated customer services
slightly higher at 4.84 and rated all items about 4 (Satisfied).
• Respondents who indicated they live with or care for children under age 18
(n=107) rated the library hours of operation at 3.78, the library website at
3.93, and selection in the library’s collections at 3.93.
3.86
3.93
4.03
4.04
4.07
4.07
4.19
4.37
4.39
4.5
4.69
1 1.5 2 2.5 3 3.5 4 4.5 5
Library hours of operation
Selection in the library's collections
How well my culture and/or interests are
represented in the library's collections
How well my culture and/or interests are
represented in the library's events
Library website
Library programs
Technology available at the library
Ease of access to library collections
Library building
Atmosphere in the library
Customer service
Weighted Average
1=Very dissatisfied, 3=Neutral, 5=Very satisfied
Please rate how satisfied you are overall with the following
aspects of the library.
Yorkville Public Library 27
Learning Report – May 2024
For any items that you clicked dissatfsfied or very dissatfsfied, what can the library do to increase your
satfsfactfon?
Programs:
• More storytime options; more adult programs; more weekend programs for kids/families;
more programs for elementary-aged kids; add daytime programs for kids under 5; more
bilingual programs in Spanish for kids; more creative/maker opportunities; more evenin g and
weekend book clubs; more music events
Collections:
• Larger selection of books; more new release books; holds wait time is too long; allow more
renewals; more selection of books on Libby; more access to LGBTQ+ books and audiobooks;
more books on American History; more family and faith -based books for kids; skill-based
books, i.e., “How to….”; more Christian books for adults and kids; group children’s collections
by topic, i.e., holidays; add books on investing, entrepreneurship, money management; more
bilingual Books in Spanish for kids; more conservative materials; updated health and cooking
books; increase Spanish language collections; improve adult romance collection; more
crafting resources; add board games for checkout; have face-out shelving in children’s picture
book area; add video games; display holiday books
Services and technology:
• Add activities, i.e., school aged games, etc.; update website and remove dead links; add a
digital form on the website to suggest books; make the website easier to navigate; improved
computers in children’s area
Operations:
• Add Sunday hours; expanded hours in general; expanded evening hours; be open more
holidays; expanded weekend hours; allow self-pick-up of holds
Other:
• Brighten the atmosphere; allow more noise; more study rooms; fix the heat, it is too hot; do
not close so frequently for snow/bad weather; greater involvement from community
especially in funding support; expand cardholders opportunities for Kendall Township; large
group space should be available 24/7 to paying groups; more relaxed children’s area
atmosphere; updates to the children’s area; allow one email to sign up multiple children for
programs; add an outside drop box for returns; add a drive-up window for hold pick-ups
Select comments:
• “Having computer systems automatically turn off at close is ridiculous, my 1st grader was
trying to check out while I was wrangling the baby.”
• “I do wish more of those classes could be drop in, I think we would attend more if it was.”
• “Additionally, I love having a story time each Friday but when we have gone it's heavy on
reading book after book and less with adding in songs/rhymes/little learning activities and my
littles loose interest are less excited about coming to it.”
• “You guys are great and we really appreciate having a fun and safe place to come play and
learn!”
• “All programs are amazing but I am unable to utilize them as a working parent.”
Yorkville Public Library 28
Learning Report – May 2024
6.47%
15.81%
16.67%
17.67%
24.15%
32.34%
36.13%
45.57%
45.99%
48.73%
53.81%
69.75%
75.63%
9.83%
6.41%
8.19%
14.83%
14.89%
20.59%
26.58%
33.76%
27.54%
25.00%
19.75%
15.97%
5.08%
6.33%
6.33%
6.78%
32.76%
35.90%
41.45%
50.43%
49.15%
24.68%
24.37%
12.66%
8.86%
8.90%
11.44%
55.17%
35.47%
31.62%
21.12%
6.36%
20.43%
13.45%
6.75%
5.08%
5.08%
0%10%20%30%40%50%60%70%80%90%100%
Accessing homebound delivery service
Accessing museum passes with Museum Adventure Pass or Explore More Illinois
Using wireless printing
Using curbside pick-up
Scanning, faxing, or printing in the library
Borrowing digital materials using Libby, Boundless, or Inkie (formerly Biblioboard)
Checking out materials using the library self check-out
Using my YPL account
Using the YPL website
Using the library's online catalog
Asking questions about my library account
Asking for help finding materials in the library
Checking out materials at the circulation desk in the library
Percent of Respondents
Please rate your comfort level using the following library services.
Very comfortable Comfortable Slightly comfortable Not at all comfortable I am aware of this service but have not used it.I am not aware of this service.
Yorkville Public Library 29
Learning Report – May 2024
FINDINGS:
• Respondents indicated they are most comfortable checking out materials at
the circulation desk (75.63% very comfortable) followed by asking for help
finding materials in the library (69.75% very comfortable).
• Respondents indicated using wireless printing, accessing museum passes, and
accessing homebound delivery servi ces as items they were most unaware of.
• 20.43% of respondents indicated they are not aware of borrowing digital
materials, and nearly 25% are aware but have not used the service.
• 53.33% of respondents who have children or regularly care for children indicated
they do not use curbside pick-up, while 22.86% indicated they are not aware of
curbside pick-up. 37.74% of this group indicated they are aware of museum
passes but have not used them, and 31.13% of this group indicated they are not
aware of museum passes.
• Other library services that respondents are not comfortable using:
Using ILL through online catalog, expediting eBook use without waiting for
months, 3D printing, online catalog search parameters are difficult, new website
isn’t as easy to use, better hours/days needed, downloading audiobooks
Yorkville Public Library 30
Learning Report – May 2024
FINDINGS:
• Respondents find the most value in obtaining help from library staff
(4.58/5) followed closely by physical materials to check out (4.53).
• Making copies, sending a fax or using the scanner (3.72), use of a
computer (3.71), and use of a local history resources (3.69) were rated
lowest overall but still rated above Neutral (3).
• Respondents who indicated they have children at home or who care for
children regularly rated the children’s play area more highly at 4.28
followed by attending programs at 4.25.
• 23.48% of all respondents indicated they were unaware of online
databases, and 15.63% indicated they were unaware of local history
resources.
3.69
3.71
3.72
3.82
3.83
3.91
3.95
3.95
4.04
4.08
4.17
4.29
4.53
4.58
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5
Use of local history resources
Use of a computer or printer
Make copies, send a fax, or use the scanner
Use of online databases (such as Ancestry)
Use of a study room
Digital materials to download
Use of children's play area
Visit the lobby book sale
Use of Wi-Fi
Use to work or study
Use to read
Attending a program
Physical materials to check out
Obtaining help from staff
Weighted Average
0=Not aware of this service; 1=Not valuable at all, 2=Slightly valuable,
3=Neutral, 4=Valuable, 5=Very valuable
Please rate the following library services, collections, programs,
and spaces in terms of their value to you and your family.
Yorkville Public Library 31
Learning Report – May 2024
What programs, services, or collectfons could the library add that would be valuable to you and your
family?
Programs:
• National parks; nutrition; physical/emotional health; fitness; grandparent/grandchild
programs; sewing; Dungeons and Dragons; video editing; writing; networking; book clubs for
adults; local author programs; paranormal; Clarence Goodman programs; crafts for kids; more
exercise programs; more senior-related programs; author events; online book group; small
concerts; regular/seasonal programs to get families in the library; digital citizenship and
media literacy; open mic nights; science workshop; career fairs; game nights; coding for kids
and teens; homesteading; more community discussions and demonstrations; financial topics;
programs for infants, toddlers; yoga; wills, trusts; gardening; tutoring; program partnership
with District 115 and preschool for all program; youth chess club; more programs for 10-13
year olds; more teen programs; cooking for kids
Services:
• Automatic holds for preferred authors; better app; better technology; better notification for
ready eBooks on Libby; more eBook platforms; genealogy; 3D printing; CAD; software licenses
and workshops; more study rooms; guaranteed prizes for summer reading (not just raffle
tickets); apps like Mango; resume and career assistance; makerspace
Collections:
• Christian fiction and romance should have their own sections; retirement resources; add
Kanopy; tool library, i.e., sewing machines, drills; more spicy romance collections; historical
fiction for kids, i.e., “I Survived”; more Christian nonfiction selectio ns; large print; current
periodicals and newspapers; heart healthy cookbooks; more new releases; library of things
with crafting machines, small appliances; more graphic novels and comics in adult section;
more LGBTQ+ books; video games for Switch, Xbox, PS; Braille books for kids; homeschool
curriculum resources; early readers aligned to the science of learning to read; Star Wars
novels; playaways and STEAM kits for older children
Other:
• More LGBT inclusion, maybe during Pride month; less reading space and more spaces for
school aged activities/games; cheaper rates for unincorporated library cards; free public
meeting room; better marketing outside of the library; more community engagement; more
innovative fundraising; larger children’s section
Yorkville Public Library 32
Learning Report – May 2024
FINDINGS:
• 54.47% of respondents indicated they learn about what is going on at the
library through the library’s website.
• 49.36% indicated they learn about the library from Facebook, followed by
47.23% who indicated they learn about the library through flyers/posters in
the library.
• 31.06% of all respondents indicated they learn about the library from the
library’s newsletter followed closely by library staff (30.21%).
• 65.09% of those who have or care for children indicated they learn about
the library through Facebook, compared to 24.53% of retired
respondents.
• Other: Heritage Woods; would like email newsletter; staff is friendly and
helpful; brochure for adult programming; utility bill inserts
0.43%
2.13%
3.40%
3.83%
3.83%
3.83%
3.83%
9.79%
13.19%
18.72%
30.21%
31.06%
47.23%
49.36%
54.47%
0%10%20%30%40%50%60%
From a community organization or church
Community event
Yorkville Patch
Instagram
From the schools
WSPY
Other (please specify)
From a friend
Kendall County Record
City publication, i.e., Yorkville Minute, Utility Bill Inserts, Recreation
Catalog
Library staff
Library email newsletter
Flyer or poster in the library
Facebook
Library website
Percent of Respondents
Where do you learn about what is going on at the library?
Yorkville Public Library 33
Learning Report – May 2024
How do you prefer to get communications from the library?
Top 17 answers shown below. The word “email” was indicated by 107 respondents followed by text
(25), Facebook (23), website (19), and newsletter (12).
Yorkville Public Library 34
Learning Report – May 2024
FINDINGS:
• Crafting and making were the topics of most interest to respondents
(58.96%) followed by gardening/green living (42.92%) and
cooking/baking and programs on health (each 39.15%).
• Of least interest were homeschool support (14.15%) and manga/anime
club (8.96%).
• 47.67% of retired respondents indicated interest in retirement/Medicare
programs. 44.44% of this group also indicated interest in local
history/genealogy programs.
8.96%
11.79%
14.15%
15.09%
17.92%
19.34%
20.28%
20.28%
21.23%
25.00%
25.47%
27.36%
28.30%
36.32%
37.74%
39.15%
39.15%
42.92%
58.96%
0%10%20%30%40%50%60%70%
Manga/Anime Club
Other (please specify)
Homeschool support
Writers groups
Gaming programs
Sensory storytimes for children with autism or developmental
disabilities
Technology programs (such as computer classes)
Resume workshops
Retirement/Medicare
Support for small businesses
Parenting group, child development program, etc.
Discussions and lectures on current events, civics, and social issues
Local history or genealogy
Music programs/concerts
Book discussions
Programs on health, including mental health
Cooking/baking demonstrations
Gardening and/or green living (like recycling and reducing carbon
footprint)
Crafting and making
Percent of Respondents
What program topics would you like to see the library offer?
(Check all that apply.)
Yorkville Public Library 35
Learning Report – May 2024
Other (please specify)
• Nutrition
• Exercise/fitness
• Parks/Forest Preserves
• Kids’ events with movement
• Chess club
• Support for LGBTQIA+ youth
• Programs for pre-teens
• Special speakers, i.e., veterans
• College information
• Media literacy
• Parenting in a digital age
• Coding club
• Pokémon club
• Farmers market
• Craft show
• Resume reviews by appointment
• Writers group
• Career development
• Skill-building, i.e., AI, VR
• Cultural events
• Board game groups
• Plant-based diet information
• Author visits
• Supporting unhoused population
Yorkville Public Library 36
Learning Report – May 2024
FINDINGS:
• Respondents indicated strong agreement with the statement “I feel
welcomed when I visit the library” (4.66/5).
• Lowest agreement was indicated for “The library is a place to connect
with other community members and organizations” at 3.89, however
this was rated near 4 (Agree).
3.89
4.25
4.26
4.66
1 1.5 2 2.5 3 3.5 4 4.5 5
The library is a place to connect with other community
members and organizations.
The library makes my life easier.
The library has materials that meet my needs.
I feel welcomed when I visit the library.
Weighted Average
1=Strongly disagree, 2= Disagree, 3=Neither agree nor disagree,
4=Agree, 5=Strongly agree
Please indicate your level of agreement with the following
statements.
Yorkville Public Library 37
Learning Report – May 2024
FINDINGS:
• A combined 37.44% of respondents indicated that they are interested
or very interested in additional sponsorship or funding opportunities
for the library with 13.7% indicating they are very interested.
• Another 37.44% indicated they are not at all interested in additional
sponsorship opportunities.
Please share any library fundraising ideas you may have .
• Utilize advocacy skills of frequent patrons to contact people, organizations, and businesses in
the community and solicit contribution to the library
• Craft sale
• Host local business fair
• Donation envelope
• Community bake sales
• Winter farmer’s market/craft show
• Literary pub crawl
• Sell YPL t-shirts
• Rummage sale
• Escape room for adults
• Indoor flea market/craft fair
13.70%
23.74%
25.11%
37.44%
0%5%10%15%20%25%30%35%40%
Very interested
Interested
Somewhat interested
Not at all interested
Percent of Respondents
How interested are you in additional sponsoship or funding
opportunities for the library?
Yorkville Public Library 38
Learning Report – May 2024
FINDINGS:
• 48.71% of survey respondents were ages 30-49. 30.5% of residents in
Yorkville in 2021 were between ages 30-49.
• Just 1.28% of survey respondents were ages 19 or under, and 30.4%
of residents were ages 19 or under.
1.28%
3.42%
4.70%
9.83%
14.10%
15.81%
8.97%
6.84%
5.13%
6.84%7.26%
5.56%5.13%
4.27%
0.85%
19 or
under
20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80 or
older
Prefer
not to
answer
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%Percent of RespondentsWhat is your age?(Optional)
30.4%
3.5%
5.2%5.0%
10.2%10.3%
5.0%5.8%
3.9%
5.7%
3.2%2.2%1.4%1.3%
0%
5%
10%
15%
20%
25%
30%
35%
19 and
Under
20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80 and
OverPercent of ResidentsYorkville Age Distribution (2021)
Yorkville Public Library 39
Learning Report – May 2024
FINDINGS:
• 72.57% of respondents indicated they regularly read/use physical books
and materials. 37.13% indicated they regularly read/use digital books and
materials.
• Just over half of respondents indicated they regularly watch streaming TV
series/movies (51.05%).
• A combined 65.82% of respondents indicated they work full- or part-time.
• A combined 58.65% of respondents indicated they have children under
age 18 at home or regularly care for children.
• 22.78% of respondents indicated they are retired.
1.69%
1.69%
2.95%
3.38%
8.44%
15.61%
19.41%
21.10%
22.78%
23.21%
37.13%
39.24%
50.21%
51.05%
72.57%
0%10%20%30%40%50%60%70%80%
I am a student (middle school or high school).
I am a student (higher education).
I live in or care for someone in an assisted living center
or nursing home
I homeschool my children
I work/attend school remotely.
I work part-time.
I regularly care for children under age 18.
I regularly attend library programs.
I am retired.
I commute more than 20 minutes one-way to work.
I regularly read/use digital books and materials.
I have children under age 18 at home.
I work full-time.
I regularly watch streaming TV series or movies.
I regularly read/use physical books and materials.
Percent of Respondents
Please choose all statements below that describe you.
Yorkville Public Library 40
Learning Report – May 2024
FINDINGS:
• All respondents indicated they speak English at home.
• 7.2% of respondents also indicated they speak Spanish at home.
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.42%
0.42%
0.85%
0.85%
0.85%
0.85%
1.69%
7.20%
100.00%
0%10%20%30%40%50%60%70%80%90%100%
Portuguese
Hindi
Urdu
Arabic
Russian
Mandarin Chinese
Japanese
Korean
Vietnamese
Polish
Swahili
French
German
Italian
Telugu
Other (please specify)
Spanish
English
Percent of Respondents
What languages are spoken in your home?
Please check all that apply.
Yorkville Public Library 41
Learning Report – May 2024
OVERALL
FINDINGS:
• A combined 83.33% of respondents indicated they are very satisfied or
satisfied with the Yorkville Public Library overall. Just under one half of
respondents (49.53%) indicated they are very satisfied with YPL.
• All respondents indicated they speak English at home.
• Respondents rated customer service (4.69/5) as the library service they
are most satisfied with followed by the atmosphere in the library (4.5) and
the library building (4.39). Lowest satisfaction was indicated for selection
in the library’s collections (3.93) and library hours of operation (3.86);
however, these each rated near 4 (Satisfied).
• Respondents indicated they are most comfortable checking out materials
at the circulation desk (75.63% very comfortable) followed by asking for
help finding materials in the library (69.75% very comfortable).
• Respondents indicated using wireless printing, accessing museum passes,
and accessing homebound delivery as services they were most unaware
of.
• Respondents find the most value in traditional services, specifically
obtaining help from library staff (4.58/5) followed closely by physical
materials to check out (4.53).
• Just over half of respondents (54.47%) indicated they learn about the
library form the library’s website, and 49.36% indicated they learn about
the library from Facebook.
• Respondents shared the top ways they prefer to get information about the
library: email, texts, Facebook, website, and newsletters.
• Respondents shared many programming topics they are interested in, with
58.96% indicating crafting and making as an interest.
• Respondents shared strong agreement with the statement “I feel
welcomed when I visit the library” (4.66/5).
• Respondents are not as interested in additional sponsorship or funding
opportunities for the library, with 37.44% indicating they are not at all
interested and 25.11% indicating they are somewhat interested. A
combined 37.44% indicated they are interested or very interested.
Yorkville Public Library 42
Learning Report – May 2024
Focus Groups and Interviews Summary
Why focus groups and interviews?
Most strategic planning efforts include community surveys to learn about the library resources,
programs, and services that are most important to area residents. This informatfon helps the library
strategically move into the future knowing they will be connectfng people with the resources they want
and need. Surveys are typically completed by people who are already aware of library services.
To hear opinions from people not represented in that group, other methods are required. The
consultants at Fast Forward Libraries augmented survey results with focus groups and one-on-one
interviews. The overall goal of the focus groups and interviews is to ensure the library hears from diverse
people who may not typically respond to a library survey or even be aware of the library, and from
targeted stakeholders within the community.
Methodology and Results
Focus groups
Three in-person focus groups were scheduled for 60 minutes and lasted 65 and 90 minutes. (One of
those focus groups had only one participant and was converted into an interview.) Library staff created
the invitation list. 14 people took part in the two foc us groups. The groups were self-selected from a
long list of possible participants and included people representing various backgrounds and beliefs.
Focus groups were roughly structured according to the Harwood Instftute’s Aspiratfons Exercise. In-
person focus groups took place at the library on April 9, 2024. Flip charts and markers were used to
record the conversatfons.
The facilitator asked people to brainstorm and discuss the following questfons:
● What are your aspiratfons for your community?
● What challenges do you face in trying to reach those aspiratfons?
● What needs to change to overcome those challenges to achieve your aspiratfons?
In one case, answers to these questfons resulted in a community narratfve.
Interviews
Interviews were scheduled for 30 minutes and lasted 15-45 minutes each. They were loosely structured
according to the SOAR method which collects Strengths, Aspirations, Opportunities, and Results. Due to
time constraints, emphasis was placed on the opportunities and aspirations portions of the method. The
SOAR method comes from the Aspen Institute’s Rising to the Challenge: Re-Envisioning Public Libraries,
(2014) and resulting Action Guide for Re-Envisioning Your Public Library (2017).
Partfcipants joined interviews in-person, via telephone, or via a consultant-provided Zoom link. Cindy
Fesemyer conducted seven interviews as part of the strategic planning community engagement effort.
The individuals interviewed included stakeholders throughout Yorkville.
Yorkville Public Library 43
Learning Report – May 2024
Participants were asked about themselves, their community, and their library:
● What do you do for a living? How do you spend your days?
● Where do you live? How long have you lived there?
● What kinds of changes have you seen in your community in that tfme?
● What do you want for your community?
● What’s an ideal future for your community 10 years down the road?
Do you yourself utflize the library? How often, and in what ways?
● What do you want for your library?
● What an ideal future for the library 10 years down the road?
Summary of community and library aspirations, community challenges, and opportunities for
community change
Top LIBRARY ASPIRATIONS from One-on-one Interviews
Library aspiratfons reflect a strong desire for the library to remain a vital community hub by providing
valuable resources, programs, and spaces that meet the evolving needs of its residents while fostering
collaboratfon and innovatfon.
1. Community Engagement and Outreach: Emphasis on community engagement, collaboratfon
between the library and other city departments, and solicitfng community input and ideas.
Expand outreach efforts to reach different demographics. Solicit community donatfons for
resources. Maintain strong connectfons with the community through a variety of communicatfon
channels.
2. Services and Programming: Keep fulfilling the need for quality library services and diverse
programming for all ages. Remain nimble and adapt to community needs as they emerge.
3. Digital Literacy: Prioritfze digital literacy programs, leverage emerging technologies, and keep up
with electronic trends to meet the needs of a changing community.
4. Physical Space: Investfgate space optfmizatfon, including the layout of meetfng rooms and the
need for a larger parking lot.
5. Staff: Advocate for adequate staffing to support program expansion and prevent burnout.
6. Long-Term Sustainability: Ensure the long-term sustainability of the library building, equipment,
and services through regular physical plant maintenance efforts. Work the strategic plan. Aspire
to become a library district with community support.
Top COMMUNITY ASPIRATIONS from Community Focus Group Discussions and One-on-one
Interviews
Community aspiratfons reflect a desire for a thriving, inclusive, and well -connected community with
opportunitfes for economic growth, civic engagement, recreatfon, and cultural enrichment.
1. Community Development: Invest in community development efforts. Address issues of vacant
land. Foster diversity in subdivision designs. Improve walkability and bike-ability, connect
Yorkville Public Library 44
Learning Report – May 2024
sidewalks to town, and reduce congestfon on roads. Enhance downtown areas with residentfal
units, retail spaces, outdoor dining optfons, public art, green spaces, and outdoor performance
spaces. Provide broadband for all. Grow the industrial manufacturing base. Community schools
must have enough physical space. Build a special needs playground.
2. Safety: Be mindful of the physical and emotfonal safety needs of all residents.
3. Diversity and Inclusion: Recognize and appreciate diversity in the community by helping to
organize diverse festfvals and celebratfons. Provides services for young families and adults aging
in place.
4. Local Economy: Yorkville needs abundant good-paying local jobs and enough employees to fill
those jobs. Increase support of local businesses. Attract day-visit tourism.
5. Community Engagement: People want to feel a sense of community support and pride. Local
partnerships contribute to that community feeling.
6. Civic Engagement: Connect people with tools for community advocacy. Provide clear local
candidate statements at electfon tfme.
7. Communication: Improve communicatfon by creatfng and maintaining multfple methods of
communicatfon, including digital signs around town.
8. Recreation and Learning: Provide non-sports-based actfvitfes for families, making full use of park
district buildings, and adding community events like music in the park and movie nights. Offer
adult learning programs and youth literacy programs.
Top COMMUNITY CHALLENGES from Community Focus Group Discussions:
These challenges highlight the need for improved communicatfon, community cohesion, civic
engagement, and leadership to address underlying issues and foster positfve change.
1. Access to Information: Poor communicatfon methods, difficulty in finding free local informatfon,
and a lack of awareness about events and municipal issues.
2. Social Dynamics and Division: Tension between old-tfmers and newcomers, cliquey social
scenes, and tension between different parts of the community (e.g., town vs. subdivisions).
3. Resistance to Change: Resistance to change and weariness from attemptfng to make changes .
Some people seem to be too busy to get involved in community efforts, though this could help
people accept change more readily.
4. Political and Civic Engagement Issues: Low voter turnout, challenges in stopping hate speech at
events, and a lack of a common vision for the community's future.
5. Financial Concerns: Municipal financial constraints, reluctance to increase taxes further, and
challenges in raising local support and volunteers .
6. Pandemic Recovery: Ongoing pandemic recovery is affectfng community engagement. There is
reduced partfcipatfon in events compared to pre-pandemic tfmes.
7. Leadership: The need for passionate and visionary leadership, grassroots efforts attractfng
supporters and volunteers, and the importance of effectfve collaboratfon between grassroots
leaders and politfcal leaders.
Top THINGS THAT NEED TO CHANGE from Community Focus Group Discussions:
These changes aim to foster a more engaged, connected, and vibrant community that welcomes
newcomers, celebrates Yorkville’s strengths, and enhances quality of life for all residents.
Yorkville Public Library 45
Learning Report – May 2024
1. Community Engagement: Encourage people to voice their opinions, advocate for change, and
get involved in community efforts and visioning. Enhance communicatfon channels for all
residents.
2. Celebration of Positive Contributions: Celebrate and amplify positfve aspects of the community,
including local leaders, candidates, and “beacons of light.”
3. Community Connection and Welcoming Atmosphere: Build connectfons among residents,
welcome newcomers through initfatfves like a buddy system or Welcome Wagon, and ensure
local leadership embraces new arrivals.
4. Accessible and Inclusive Spaces: Provide free and affordable community spaces for everyone,
including children. Offer diverse recreatfonal actfvitfes beyond club sports and a community
recreatfon center.
5. Improvements to Infrastructure and Amenities: Reduce traffic congestfon and truck traffic,
beautffy the town with flowers and personal touches, and improve downtown parking and
outdoor dining optfons.
6. Cohesive Vision and Pride in Place: Establish a consensus on the community's directfon,
whether to maintain a small, charming atmosphere or grow with city amenitfes. Foster pride in
the town among residents.
Community Narrative
We want a beautiful destination downtown and communication about local issues and events, but
people don't share a common vision, and many don't know what's going on. So, we need abundant and
robust communication channels and volunteers to create a beautif ul Yorkville.
Limitations and strengths of community assessment activities
Limitations
Focus groups always have talkers and listeners. Despite the best efforts of the facilitator, some of the
talkers took over portfons of the discussions. To remedy that, the facilitator watched body language and
called on those who weren’t finding opportunity to interrupt the conversatfon or called on those who
hadn’t spoken in a while.
Though many possible community members were invited to the focus groups, partfcipants presented
similar views on the library and community. This can be put down to “group think” or may point to a
need to collect more diverse opinions.
Strengths
To the one, each interviewee and member of a focus group was open and honest about their opinions
and ideas. Partfcipants were respectiul of others’ opinions.
Focus group partfcipants were able to dig deep into topics as they bounced ideas off each other,
expanding upon some ideas and quickly moving away from others.
People who did more listening to the discussion often encapsulated the conversatfon for the group when
given the opportunity. The facilitator found their summaries very useful.
Focus group partfcipants represented diverse ages, races, and economic backgrounds.
Board and Staff Survey Summary
Yorkville Public Library 46
Learning Report – May 2024
For the Learning Report, we conducted a survey of Board and staff members to provide an opportunity
for initial input into the process beyond the environmental scan and SOAR analysis. Eight Board
members and 21 staff members participated. Below is a summary of their responses for each question.
What is your favorite thing about working at the library or serving on the Board?
Staff/Team working together:
• Co-workers are easy to get along with
• Working with other Board members
• Administration is excited about the library
• Kind and efficient staff
• Knowledgeable and fun staff
• Educated staff
• Understanding and flexible management
Community focus:
• Making a difference in the community
• Seeing familiar faces and building connections with patrons
• Solving mysteries for patrons
• Researching items for patrons
• Building connections in the community
• Being part of the broader community
• Being a resource for the community
• Community values us
Library specific work and overall culture:
• Relatively low-stress environment
• Talking to patrons about books
• Ensuring we are fiscally responsible
• A creative and positive environment
• Never a dull moment
• Working in the library I came to as a child
• Growing programming lineup
• Interacting with children and families
• Being surrounded by books, talking about books with patrons and co-workers
• Love our beautiful library
• Providing input to resolve facility related issues
Yorkville Public Library 47
Learning Report – May 2024
What’s working well at the library? What are we good at?
Programs
• Children’s programming; wonderful programs for all ages; wide variety of programs;
responsive programming based on feedback
Collections
• Large selection of books to represent all patrons
Staffing
• Staff is friendly and engaging; form good relationships with patrons and community; creative;
tireless leadership; provide excellent customer service; good at making people feel welcome;
very good director; good staff communication; always try to find an answer; go above and
beyond
Services
• Services for ages 0-12; provide a place that people want to hang out
Other
• Friends of the Library are wonderful at connecting and involving the community; good at
reaching for growth; nice building; great kids’ department; fine free
Yorkville Public Library 48
Learning Report – May 2024
FINIDINGS:
• Respondents indicated highest importance for staff training and
updating/replacing/advancing technology for the staff (each 3.59/4).
• Staff wages and benefits rated third at 3.55.
• Trustee training rated of lowest importance but rated 3 (Important).
• Other (please specify): cross-training for easier coverage when someone is
absent as not all staff know how to manage all services; remain politically
neutral; tech for staff is fine but requires work arounds and waiting for
resolutions; staff wages need to be more competitive in order to keep
people and show that we value staff
3
3.17
3.17
3.31
3.41
3.55
3.59
3.59
1 1.5 2 2.5 3 3.5 4
Trustee training
Fundraising
Weaving diversity, equity, and inclusion into our work
Staff retention
Opportunities for professional growth and development
for library staff
Staff wages and benefits
Staff training
Updating/replacing/advancing technology for the staff
Weighted Average
1=Not at all important, 2=Somewhat important,
3=Important, 4=Very important
When you consider the library's future, how important are
the following items related to internal work culture and
operations?
Yorkville Public Library 49
Learning Report – May 2024
FINIDINGS:
• Respondents rated attracting more customers and increasing community
engagement as most important (3.76/4) followed closely by marketing and
promotion of the library (3.72).
• Rated of lowest importance were increasing children’s programs and
adding additional service points in the community (each 2.93).
• Other (please specify): expanding digital collection to have more
eBook/audiobook providers; a designated teen space is needed; study
room usage has grown; designated markers in children’s and adult spaces;
the library should function as a community hub; increased programming
would need increased hours of operation and staff
2.93
2.93
2.97
3.18
3.21
3.24
3.38
3.41
3.41
3.52
3.55
3.66
3.72
3.76
1.00 1.50 2.00 2.50 3.00 3.50 4.00
Increasing children's programs
Adding additional service points in the community (e.g.
kiosks, bookmobile services, etc.)
Providing more off-site programming to meet our
community where they are
Increasing adult programs
Increasing teen programs
Expanding the collection of physical materials
Expanding the digital collection
Promoting freedom to read/free access to information and
ideas
Collaborating with local businesses and organizations
Promoting early literacy
Creating more spaces for people to meet in the library (e.g.
study rooms, meeting rooms)
Updating/replacing/advancing technology for patrons
Marketing and promotion of the library
Attracting more customers and increasing community
engagement
Axis Title
When you consider the library's future, how important are the
following items related to library services for the community?
Yorkville Public Library 50
Learning Report – May 2024
Please share some ideas you have for how the library can work towards, implement, or expand the
items that you indicated are important or very important in the list above.
Programs
• Increase diversity in programming to include other demographics and cultures; more tech
programming; offer more webinars and workshops; collaborate with local business to offer
more training for business community; more teen programs; more programs for seniors;
more evening programs for working adults; host new patron open houses
Collections
• Add streaming services; add digital magazines
Technology
• Create a tech update/replacement plan
Staffing
• Make sure staff are up-to-date about upcoming programs so they can talk to patrons about
them; cross training for staff to use all tools/machines and cover desks; add an outreach
department; keep up with trends through ALA/ILA; pay staff competitive wages in order to
improve retention and connection
Marketing, Partnerships, Spaces
• Consider how we are marketing the library and our programs; expand connection with the
high school and other schools; reach out to school staff to see how we can help; consider a
café; focus on space planning/more efficient use of space; add more study roo ms; partner
with restaurants for book clubs; participation with community/city events
Other
• Solicit business partnerships to increase revenue; need a larger budget; ensure inclusion for
everyone; consider ways to generate revenue
How could the library help you better perform/succeed in your role at the library? What do you need
to be a better Board/Staff member?
Staffing
• Making expectations for roles clear; add outreach staff; create/offer opportunities to move
up in the library; better wages; opportunities for more hours; more staff to alleviate
managers having to cover frequently
Communication and Culture
• Willingness to embrace change; willingness to keep a positive attitude; operational plan to
help delineate what we are working towards; keep staff/Board updated on needs of the
community; regular staff and department meetings; more communication on current
events/happenings for part-time staff; positive feedback
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Learning Report – May 2024
Training and Education
• Cross-training in all areas; follow ALA for trends and training; more educational opportunities
for staff and Boar
Technology
• Update tech at the front desk/circulation; move toward using less paper, e.g., move to all
digital records; all stations should be able to scan digital barcodes
What community needs are you aware of? What could the library do to address these needs?
Needs
• Patrons ask for streaming movies and music
• Technology for use at home
• Unhoused community needs access to services
• More spaces to meet
• Growing population of English language learners
• Social isolation
• Places for teens to gather
• Mental health concerns
• Longer/better library hours
• Seniors struggle with new technology
Library Action
• Library outreach to low-income areas
• Reevaluate library spaces
• Add study spaces
• Offer more digital movies and TV series
• More tech for checkout, e.g., Roku
• Longer hours
• More teen and adult programming
• Better market tech items for checkout
• Add community meeting spaces
• Education from cradle to grave
• ESL services
• Bringing people together
• Provide gathering places and host social events for teens and adults
• Partner with the health department to provide mental health programming and resources
• Stagger start times on some days so the library can be open later
• Offer tech classes for seniors
• Help unhoused individuals access resources
• Provide a safe space for LGBTQ+ individuals
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Learning Report – May 2024
What barriers do you notfce customers encountering? What would make it easier to access library
collectfons, programs, service, and spaces?
Barriers
• Understanding technology needed to access resources and events
• Library printers don’t always work well
• Study room access
• Lack of awareness of what the library offers
• Language and cultural barriers
• Non-residents have to pay for a card vs. paying through taxes
• Limited parking spaces
• Serving homebound patrons without an outreach staff
• Some services are beyond our budget
Library Action
• Provide how-to videos (on YouTube), pamphlets, and programs on how-to access library
resources and sign up for events
• Increase budget
• Add staff
• “Break out of the routine”
• Increase marketing and promotions
• Increase community outreach
• Add more Spanish speaking staff and/or provide language learning for staff
• Better maintenance and upkeep of IT equipment
• Digital pay systems
• Mobile pay for copy/print services
• Increase hours of operation
• Add outreach staff
• Add evening and weekend programs for working adults
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Learning Report – May 2024
What do you think set our library apart from other libraries in the area?
• Welcoming and engaging
• Large adult and children’s spaces
• Excellent programming that draws people from other communities
• Operate with a big picture mentality
• Nice facility
• Incredibly friendly staff
• Kids’ play area
• Sense of community
• Have a “yes” attitude
• Art programs
• Consortium membership
• Location near schools
• Listen to patrons
• Clean and organized
• Garden out front and the architecture of the building
• Size and flexibility of meeting space
• Volume and variety of programs
• Creative, hard-working management
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Learning Report – May 2024
Assume for a moment that money and tfme were no object and you could change one thing at the
library to improve things, what would that be?
Facility and Spaces
• Update Pfister meeting room
• More study rooms
• Add café in the front lobby with grab and go snacks
• Create a dedicated makerspace/digital media lab
• Increase collaboration spaces
• Update furniture and carpeting
• Easy access to all courtyard areas
• Add a dedicated art space open to the public/true makerspace
• Add a sensory room
• Update all mechanicals that have been neglected in the past
• Add a larger teen space with vending
Staffing
• Increase staffing to enable longer hours
• Increase staff wages and benefits
• Add a mid-shift person in adult and youth on program days
• Add an Adult Assistant Director and /or a Youth Assistant Director
• Add a facilities person that sets up and oversees program areas
• Add an on-site tech person that can work with patrons, too
• Increase opportunities for growth
Technology
• Update all hardware
• Upgrade all tech for patrons and staff
• Ability to book spaces online
Other
• Increase partnerships
• Pursue library district
• Add a bookmobile
• Something unique to take to mobile library events
• Long-arm quilt machine
• Bring in speakers to talk about topics that impact the community
Yorkville Public Library 55
Learning Report – May 2024
Library Sector Scan: Regional Cohort – Various Services Offered (as noted on library websites)
Library
(number of
services) Notary
License
Stickers
Voter
Registration
Wireless
Printing App
Lib. Of
Things/Tech
for checkout Passports Mango
1000
BBK
Online
room
reservation Other
Three Rivers
PLD (6) x x x x x x Tech tutor
Batavia PLD (7) x x x
x
(SWAN) x x x
Dolly's IL, junior
volunteer program,
The Great Courses;
makerspace; café
Shorewood-
Troy PLD (9) x x x x x x x x x
Automatically Yours
service, Little Free
Food Pantry,
subscription book box
Mooris Area PL
(4) x x x x
Reader Meets Book
service, die cut
machine, STEAM kits,
Sensory friendly
storytimes
Sycamore PL (6) x x x x x x Story Trail
Messenger PL of
N. Aurora (5) x x
X
(SWAN) x x
Sugar Grove
PLD (2) x x
Yorkville (4) x x x x
Art in the Library, 3D
printer
Yorkville Public Library 56
Learning Report – May 2024
Services Comparison Process
All libraries in the cohort offer a wide variety of services in their communitfes. Many of these services
offered were not noted here because all or most libraries offer them. We chose to focus on 10 services
that could be added across a variety of needs, i.e., learning services, easing access through tech, and
civil/community services. For services easily located on each library’s website, we have marked an x in
their box. If our research team was unable to find a service on a library’s website, we assumed it was not
offered and left the box on the chart blank. Thus, the library may offer the service, but we were unable
to find informatfon about it. Additfonal unique services are noted in the “Other” column, and some of
these will be discussed below in the narratfve.
The following services were considered: notary, vehicle license stfcker renewal, voter registratfon,
wireless printfng, library app, Library of Things/Tech items for checkout, Passport service, Mango
language learning, 1000 Books Before Kindergarten, and online meetfng/study room reservatfon.
Findings
Shorewood-Troy offered the most services of the cohort, with nine of the ten services offered at their
library. Sugar Grove PLD had the fewest with two of the ten services easily located on their website.
When considering this regional cohort and these ten services, Yorkville offers four of the ten services –
voter registration, wireless printing, a library of things, and 1,000 Books Before Kindergarten. The
following observatfons were made when locatfng these services through YPL’s website:
• Laptops and hotspots are currently noted on the library’s homepages as a new addition for
checkout (“Internet to Go”); however, within the Library of Things, YPL’s website lists available
items as games, puzzles, and instruments – no tech items are listed.
• Voter registration is noted under “About Us > Services and Resources” and was not easy to find
even as our team was looking for the service specifically.
Only two libraries in the cohort offer vehicle license sticker renewal service, Shorewood-Troy PLD and
Sycamore PL; and only two offer passport services, Shorewood-Troy and Morris Area PL. Notary services
are provided at six of the ten libraries, as is wireless printing. Just three libraries appear to have a library
app, two of which are provided through SWAN; Shorewood-Troy has the only library-specific app.
While all libraries in the cohort have meetfng rooms and study rooms that can be reserved, only four
libraries have online room reservation capabilities. Four libraries offer Mango for language learning and
five offer 1000 Books Before Kindergarten to encourage early literacy. Six libraries offer a Library of
Things or a similar service, and many but not all of these collectfons include technology tool/items for
checkout.
Unique Services
The following services are unique in that only one library in the cohort currently offers them:
• Automatically Yours service – Shorewood-Troy PLD allows patrons to sign up for this service that
will automatically hold new books by favorite authors. Patrons can sign up online or print the
form and turn it in at the library.
Yorkville Public Library 57
Learning Report – May 2024
• Reader Meets Book – Morris Area PL has an online form that allows patrons to share what type
of books/movies/music they like and answer a few questions through to help library staff do
remote readers advisory.
• Story Trail – Sycamore PL partners with Sycamore Park District and Dekalb County Forest
Preserve District to provide Literacy Lane, with 23 permanent story signs along the trail.
• Sensory Storytimes – Morris Area PL offers sensory-friendly storytimes to accommodate
children who “experience the world a little differently”. These storytimes are “quieter and
shorter” and designed for neurodivergent children ages ten and under.
• Little Free Food Pantry – Shorewood-Troy PL asks the community to “Leave food when you can.
Take food when you need it.” The result is a little food pantry on the lower level below the
stairs.
In additfon to these unique services, only one library in the cohort has a dedicated makerspace .
Batavia’s makerspace is called MakerZone and includes access to 3D printfng, Cricut tools, a button
maker, a sewing machine, and more. Batavia is also the only library in the group that has a café on site
and the only library to offer access to Dolly Parton’s Imaginatfon Library.
What’s Happening Nationally in the Library Sector?
Inclusive Collections: Autism Supports and Added Attention to Accessibility
Increasingly, public libraries are asked to provide welcoming and safe spaces for families with children
on the autism spectrum. In the May 2022 editfon of American Libraries, Annemarie Mannion explores
the growing need for these services and the sense of support and inclusion that results from libraries’
efforts (14). Accessibility collectfons can include therapeutfc toys and sensory-rich manipulatfves for
young children as well as literature for adults and children on disability topics and items that supp ort skill
development. Mannion notes that staff at the Sunderland (MA) Public Library discovered that 5% of the
community’s public school student populatfon had an autfsm spectrum diagnosis and decided to add an
accessibility support collectfon.
Arlington Heights (IL) Memorial Library also added an accessibility support collection of 350 items.
Within the first month, 50% of the collectfon was checked out (15). The AHML accessibility support
collectfon is provided alongside programming designed for families of children with differing abilitfes.
Librarians recommend consultfng the regional disability community to find out what is already available
and most needed before curatfng a collectfon (17).
Similarly, sensory support kits are available at Grand Rapids (MI) Public Library for children needing
extra support while visitfng the library. Items are for use in -house and include: a weighted vest, fidget
and therapy toys, emotfon flashcards, and noise reductfon headphones, among other items.
Across the Lifespan: Targeted Services for Older Adults and One Book, One City Programs
Children’s programming is often an expected feature of public library services, so a renewed focus on
programs and services for adults can be a welcome addition. In the June 2021 American Libraries, Joy
Coquette wrote about Denver Public Library’s 2020 and 2021 offering of the National Council on Aging’s
(NCOA) Aging Mastery program (16). DPL has a staff member dedicated to older adult services and
partners with many community organizations serving this population; see their Older Adult Services
webpage.
Yorkville Public Library 58
Learning Report – May 2024
Unitfng the community through literacy for 20 years now, Peoria (IL) Public Library’s Peoria Reads is a
“one book, one city” program and a multi-generational endeavor that highlights one tftle for adults and
another similar tftle for children, fostering dialogue and learning throughout the community. ALA offers
resources for libraries wantfng to start a similar community-wide reading program.
Out-of-the-box Community Outreach: Pop-Ups, StoryWalks, and More
Bethlehem Area (PA) Public Library has a unique stationary satellite location known as “Books on the
Hill”. This bookmobile that doesn’t move brings the library directly to the community in an easily
accessible location without adding a new facility. Peoria (IL) Public Library features StoryWalks at three
of their five branches. They are funded by community members, local civic organizations, and the
Friends of the Library.
San Mateo County (CA) Libraries expanded access to digital materials by implementfng eBook Stops,
located at libraries, parks, teen and rec centers, and human service agencies in the area. The locatfons
have a QR code that can be scanned for instant access (no library card or app needed) to thousands of
eBooks and eAudiobooks for children, teens, and adults in English and Spanish. This service is available
at the “point of need” for community members and broadens awareness and availability of digital
materials to those who might not know about them.
Middle Georgia Regional Library provides the region with a unique Library WOW (Without Walls)
service that will provide a pop-up library at events and locatfons by request. Two community
engagement coordinators provide access to the Library WOW services in Bibb and surrounding countfes.
Chelmsford (MA) Public Library takes their library on the road during warm seasons, visitfng schools,
parks, senior centers, and specific neighborhoods. They publish a calendar for the Pop-Up Library stops
and can also attend community events and businesses.
Commitment to Data and Learning
Public libraries are well-known for measuring the basics of their services: circulatfon, programs, door
counts, computer sessions. Numerical usage statfstfcs are expected, with increases celebrated as proof of
a thriving library. But data isn’t just numbers, and increased usage doesn’t always tell the whole story.
What type of data should a public library collect and how can they best learn from patron feedback and
other qualitative data that goes beyond the number of materials a patron checks out?
When Ann Arbor (MI) District Library (AADL) was named a five-star library by Library Journal for the 15th
year in a row, Library Journal spoke with their leadership to learn more about their approach to this
success. AADL director, Eli Neiburger, noted they have a “responsive relatfonship with patrons” and “get
tons of feedback through all channels about everything we do and don’t do”. This commitment to
seeking input, listening, and responding to patron needs indicates a culture of evaluatfon and learning
that leads to growth and success. AADL’s Annual Report is available on their website as an infographic.
In the Bay Area, Palo Alto City Library, San Mateo County Libraries, and San Jose Public Library each
offer the community the opportunity to Share Their Story through website forms. San Mateo County
Libraries specifically ask for a one sentence and San Mateo County and Palo Alto both allow patrons the
opportunity to upload a photo or illustratfon that tells their story. San Jose’s form allows the sharer to
choose the branch locatfon they most use or that pertains to their story. These opportunitfes to share
positfve feedback with the library can help inform library staff and, ultfmately, the community if the
Yorkville Public Library 59
Learning Report – May 2024
stories are shared out via social media or through an annual reportfng process – providing the
opportunity for different kinds of learning and expanded awareness about the library.
Sources:
• American Libraries, June 2021
• American Libraries, May 2022
• Library Journal, December 2021
• Library Journal, December 2022
Regional Cohort Comparison Charts – Using 2021 IMLS Data
*Service area populations taken from IMLS data except for Yorkville which was taken from ACS data used elsewhere
in this report.
FINDINGS:
• The cohort libraries varied from 15,761 to 26,600 residents
in their 2021 service areas.
• Three Rivers PLD and Batavia had nearly the same number
of residents.
• Yorkville came in 3rd out of the 8 libraries in population
size.
15,761
17,441
17,519
18,501
19,235
20,503
26,562
26,600
0 5,000 10,000 15,000 20,000 25,000 30,000
Sugar Grove PLD
Messenger PL (North Aurora)
Sycamore PL
Morris Area PLD
Shorewood-Troy PLD
Yorkville PL
Batavia PLD
Three Rivers PLD
Number of People Served*
2021 Population Served
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Learning Report – May 2024
FINDINGS:
• In 2021 Yorkville had the third highest operating revenue ($1,749,406) but
the third lowest operating expenditures ($808,574) of the comparison
cohort.
• Batavia PLD had a much higher operating revenue ($4,484,324) than other
libraries in this cohort.
$659,948.00
$724,379.00
$1,229,786.00
$1,315,247.00
$1,472,546.00
$808,574.00
$1,543,722.00
$3,463,912.00
$714,276.00
$778,732.00
$1,269,084.00
$1,352,821.00
$1,550,787.00
$1,749,406.00
$1,875,597.00
$4,484,324.00
Sugar Grove PLD
Morris Area PLD
Sycamore PL
Shorewood-Troy PLD
Three Rivers PLD
Yorkville PL
Messenger PL (North Aurora)
Batavia PLD
2021 Operating Revenue and Expenditures
2021 Operating Revenue 2021 Operating Expenditures
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Learning Report – May 2024
FINDINGS:
• Yorkville had the third lowest operating expenditures per person ($47.79)
among the cohort in 2021.
• Batavia PLD’s expenditures per person ($130.41) were significantly higher
than other libraries in the cohort.
$39.15
$41.87
$47.79
$55.36
$68.38
$70.20
$88.51
$130.41
$- $20 $40 $60 $80 $100 $120 $140
Morris Area PLD
Sugar Grove PLD
Yorkville PL
Three Rivers PLD
Shorewood-Troy PLD
Sycamore PL
Messenger PL (North Aurora)
Batavia PLD
2021 Operating Expenditures Per Person
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Learning Report – May 2024
FINDINGS:
• Yorkville’s total paid staff (11.2) was third lowest in the cohort in
2021, but for the number of staff per 1k residents Yorkville came in
at the middle of cohort (0.7), identical to Shorewood-Troy and
Three Rivers.
• Batavia had the highest total paid FTE staff (37.9) and highest paid
staff per 1k residents (1.4).
9.6
9.8
11.2
13.2
14.7
16.8
17.6
37.9
0 5 10 15 20 25 30 35 40
Morris Area PLD
Sugar Grove PLD
Yorkville PL
Shorewood-Troy PLD
Sycamore PL
Messenger PL (North Aurora)
Three Rivers PLD
Batavia PLD
Number of Staff
2021 Total Paid Staff -FTE
0.5
0.6
0.7
0.7
0.7
0.8
1
1.4
0 0.2 0.4 0.6 0.8 1 1.2 1.4 1.6
Morris Area PLD
Sugar Grove PLD
Three Rivers PLD
Shorewood-Troy PLD
Yorkville PL
Sycamore PL
Messenger PL (North Aurora)
Batavia PLD
Number of Staff
Total Paid Staff Per 1k Residents
Yorkville Public Library 63
Learning Report – May 2024
Appendix
Community Data
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 329,725,481 12,821,813 15,065 20,503
Median Age 38.4 38.5 36.9 34.5
Median
Household
Income (in $) 69,021 72,563 82,007 105,129
Homeownership 64.6% 66.5% 80.5% 80.9%
Housing Value
(Owner-
occupied, in $) 244,900 212,600 256,800 261,000
Below Poverty
Level 12.6% 11.8% 1.7%* 2.7%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City DP04, S0101, S1101, S1701, S1901
ACS 2010 5-Year Estfmates for US, IL, and Yorkville City DP04, S0101, S1101, S1901
*ACS 2012 5-Year Estfmates for US, IL, and Yorkville City S1701
Yorkville Public Library 64
Learning Report – May 2024
Diversity
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Total Populatfon 329,725,481 12,821,813 15,065 20,503
White alone 68.2% 67.8% 85.5% 68.2%
Black or African
American alone 12.6% 14.1% 2.4% 11.5%
American Indian
and Alaska
Natfve alone 0.8% 0.3% 0.0% 0.7%
Asian 5.7% 5.7% 1.6% 3.5%
Natfve Hawaiian
and Other
Pacific Islander
alone 0.2% 0.0% 0.0% 0.0%
Some Other
Race alone 5.6% 6.2% 2.4% 2.1%
Two or More
Races 7.0% 5.8% 1.6% 4.0%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City S0601
ACS 2010 5-Year Estfmates for US, IL, and Yorkville City S0601
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Total
Populatfon 329,725,481 12,821,813 15,065 20,503
Hispanic
Populatfon 18.4% 17.5% 9.4% 17.3%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City S0601
ACS 2010 5-Year Estfmates for US, IL, and Yorkville City S0601
Yorkville Public Library 65
Learning Report – May 2024
School Age Diversity
IL SCHOOL
REPORT
CARD DATA
Illinois
2022 - 2023
Yorkville CUSD 115
2022 - 2023
Hispanic 27.2% 23.0%
Black 16.6% 8.1%
Asian 1.3% 2.3%
Two or More
Races 1.9% 4.9%
White 46.4% 61.4%
English
Language
Learners 13.7% 7.5%
Low Income
Students 46.5% 24.9%
Illinois State Board of Educatfon School Report Card Data for Yorkville CUSD 115, 2022-2023
Yorkville Public Library 66
Learning Report – May 2024
Employment & Poverty
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2012
Yorkville City
2021
Civilian Labor
Force (16+) 166,672,597 6,686,514 9,390 11,249
Employed 59.6% 61.0% 71.1% 71.3%
Unemployed 3.5% 4.0% 4.8% 3.2%
Armed Forces 0.5% 0.2% 0.5% 0.0%
Not in Labor
Force 36.4% 34.7% 23.6% 25.5%
BELOW
POVERTY LEVEL US 2021 IL 2021
Yorkville City
2012
Yorkville City
2021
All People 12.6% 11.8% 1.7% 2.7%
Under 18 years 17.0% 15.8% 0.5% 5.2%
18 to 64 years 11.8% 11.1% 1.7% 1.8%
65+ Years 9.6% 9.0% 8.2% 0.8%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City DP03, S1701
ACS 2012 5-Year Estfmates for US, IL, and Yorkville City DP03, S1701
Yorkville Public Library 67
Learning Report – May 2024
Education
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 25
years and older 225,152,317 8,764,878 9,663 13,531
Less than High
School graduate 11.1% 10.1% 8.1% 4.2%
HS or
Equivalent 26.5% 25.4% 26.3% 25.8%
Some College or
Associate's
Degree 28.7% 28.3% 35.7% 35.8%
Bachelor’s
Degree 20.6% 21.8% 19.6% 26.0%
Graduate or
Professional
Degree 13.1% 14.4% 10.2% 8.1%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City S0601
ACS 2010 5-Year Estfmates for US, IL, and Yorkville City S0601
Yorkville Public Library 68
Learning Report – May 2024
Language
US CENSUS
DATA US 2021 IL 2021
Yorkville City
2010
Yorkville City
2021
Populatfon 5
years and over 310,302,360 12,076,132 13,998 19,389
English Only 78.3% 76.8% 89.9% 89.1%
Spanish 13.3% 13.5% 7.5% 7.5%
Other Indo-
European
languages 3.7% 5.6% 1.4% 3.3%
Asian/Pacific
Islander
languages 3.5% 3.0% 0.9% 0.1%
Other
languages 1.2% 1.1% 0.4% 0.0%
Speaks English
less than "very
well" 8.2% 8.5% 2.5% 4.1%
Sources: S0601, S1601
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City S0601, S1601
ACS 2010 5-Year Estfmates for US, IL, and Yorkville City S0601, S1601
Yorkville Public Library 69
Learning Report – May 2024
Disabilities
US CENSUS DATA US 2021 IL 2021
Yorkville City
2015
Yorkville City
2021
Total Civilian
Noninstftutfonalized
Populatfon 324,818,565 12,646,857 16,805 20,298
Hearing Difficulty 3.5% 3.0% 2.8% 2.5%
Vision Difficulty 2.3% 2.0% 3.0% 0.4%
Cognitfve Difficulty 5.1% 4.3% 3.7% 4.3%
Ambulatory
Difficulty 6.7% 6.1% 3.3% 2.8%
Self-Care Difficulty 2.6% 2.3% 3.2% 0.5%
Independent Living
Difficulty 5.7% 5.3% 2.7% 1.6%
Sources:
ACS 2021 5-Year Estfmates for US, IL, and Yorkville City S1810
ACS 2015 5-Year Estimates for US, IL, and Yorkville City S1810