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Library Board Packet 2024 09-09-24Agenda Yorkville Public Library Board of Trustees Meeting September 9, 2024, at 7:00 P.M. Michelle Pfister Meeting Room 902 Game Farm Road 1. Roll Call 2. Recognition of Visitors 3. Amendments to the Agenda 4. Presentations 5. Approval of Minutes 6. Correspondence 7. Public Comment 8. Friends of the Library Report 9. Staff Comment 10. Report of the Treasurer: Financial Statement Payment of Bills 11. Report of the Library Director 12. City Council Liaison 13. Standing Committees: Policy Personnel Physical Facilities Finance 14. Unfinished Business: 15. New Business: Adopt Lost and Found Policy Review Per Capita requirements Chapters 1-3 Review Executive Session Minutes 16. Executive Session: (if needed) 1. For the discussion of minutes of meeting lawfully closed under the Open Meetings Act, whether for purposes of approval by the body of the minutes or semi-annual review of the minutes as mandated by Section 2.06. 17. New Business (continued) Release of Executive Session Minutes 18. Adjournment DRAFT Yorkville Public Library Personnel Committee Meeting Monday, August 12, 2024 6:00pm Yorkville Public Library 902 Game Farm Road – Michelle Pfister Meeting Room The Personnel Committee meeting was called to order at 6:05pm by Chairwoman Theron Garcia. Roll Call of Committee Members: Theron Garcia-yes, Rosie Millen-yes, Keri Pesola-yes, Ryan Forristall-yes Others Present: None Recognition of Visitors: No visitors Public Comment: None New Business: Director's Annual Performance Evaluation The purpose of this meeting was to finalize the Directors' annual performance evaluation. Executive Session: Chairwoman Garcia made a motion at 6:05pm to enter into Executive Session and read the reason as follows: For the appointment, employment, compensation, discipline, performance, or dismissal of specific employees of the public body or legal counsel for the public body, including hearing testimony on a complaint lodged against an employee of the public body or against legal counsel for the public body to determine its validity. Mr. Forristall seconded the motion. The Session concluded at approximately 6:26pm and the Committee returned to the regular session. New Business cont. Chairman Garcia said the committee completed the Library Director's evaluation and will present it at the Board of Trustees regular meeting immediately following this committee meeting. Adjournment: There was no further business and the meeting was adjourned at 6:27pm on a motion and second by Ms. Garcia and Mr. Forristall, respectively. Minutes respectfully submitted by Marlys Young, Minute Taker Page 1 of 1 DRAFT Yorkville Public Library Board of Trustees Monday, August 12, 2024 7:00pm 902 Game Farm Road – Michelle Pfister Meeting Room The Board of Trustees meeting was called to order at 7:02pm by President Theron Garcia, roll was called and a quorum was established. Roll Call: Jason Hedman-yes, Keri Pesola-yes, Ryan Forristall-yes, Theron Garcia-yes, Rosie Millen-yes Absent: Jackie Milschewski, Tara Schumacher, Wendy Gatz Others Present: Library Director Shelley Augustine, Friends of the Library President Kathi Murphy Recognition of Visitors: Ms. Garcia recognized staff and guests. Amendments to the Agenda: None Presentations: None Minutes: July 8, 2024 Library Board of Trustees and July 8, 2024 Personnel Committee A motion was made by Ms. Garcia and seconded by Ms. Pesola to approve the minutes as presented. Roll call: Hedman-yes, Pesola-yes, Forristall-yes, Garcia-yes, Millen-yes. Carried 5-0. Correspondence: None Public Comment: None Friends of the Library Report: Ms. Murphy said the 15th annual book sale will be held August 31 and September 1. It is one of two of the big fundraisers during the year. Staff Comment: None Report of the Treasurer: Financial Statement & Payment of Bills Ms. Augustine presented the Treasurer's report and she detailed charges incurred this month. There is a credit card charge for the annual Library surety bond, Tribune newspaper subscription renewal, two charges for DLL Financial Services since a late fee was always being incurred, charge for library attorney to review HVAC contract and a Trico bill for preventative maintenance plus refrigerant and boiler repair. Payment of Bills Ms. Garcia moved to pay the bill as follows and Mr. Hedman seconded. $31,411.76 Accounts Payable $39,607.52 Payroll $71,019.28 Total Page 1 of 2 Roll call: Pesola-yes, Forristall-yes, Garcia-yes, Millen-yes, Hedman-yes. Carried 5-0. Report of the Library Director: Director Augustine reported the following: 1. Upcoming programs for the fall. 2. She contacted schools regarding student parking with the start of school. 3. House pump #2 failed, Artlips ordered new pump which was faulty, re-ordered. 4. Re-located printer/fax/scanner near the adult printer. 5. Reduced public computers to 3, based on usage. 6. New firewall delivered and e-rate deduction already included. 7. Strategic Plan will be placed on website. Managers will be meeting to determine actionable items for the Plan. 8. Three new part-time employees have been hired to replace 3 who will be leaving. 9. Director will be attending ILA conference in October. 10. Technical Services Person Madison Ward has completed the cataloging certification after a 6-month program. 11. Met with Kendall County Administrator and county employee regarding the broadband progress in the county. Possibilities exist for partnerships. City Council Liaison: None Standing Committees: Finance A Personnel Committee meeting was held prior to this meeting to finalize the Director's Annual Performance Evaluation and it will be discussed in Executive Session later. Unfinished Business: None New Business: Disaster Plan Update Ms. Augustine said this is an update to which she added definitions and weather-related emergencies, updated vendor call list and updated city phone list. There is a copy at all department desks and on the shared drive. Executive Session: At 7:21pm President Garcia moved to enter into Executive Session and she read the reason as follows: For the appointment, employment, compensation, discipline, performance, or dismissal of specific employees of the public body or legal counsel for the public body, including hearing testimony on a complaint lodged against an employee of the public body or against legal counsel for the public body to determine its validity. Ms. Pesola seconded the motion and the Board entered into the Session at 7:22pm. At 7:45pm, the Board returned to their regular meeting. Ms. Garcia stated that the Board approved the Annual Evaluation and they recommended a 2% increase in salary for the Director. Mr. Hedman seconded the recommendation. Roll call: Forristall-yes, Garcia-yes, Hedman-yes, Pesola-yes, Millen-yes. Carried 5-0. Adjournment: There was no further business and Ms. Garcia moved to adjourn at 7:46pm. Minutes respectfully submitted by Marlys Young, Minute Taker Page 2 of 2 DATE: 08/21/24 UNITED CITY OF YORKVILLE TIME: 11:36:00 MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEM CHECKINVOICE # DATE # DESCRIPTION DATE ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-J.WEISS 07/31/24 01 AMAZON-WALL CALENDAR 82-820-56-00-5610 7.1902 AMAZON-CRAFTS, STICKERS, 82-820-56-00-5671 19.9503 CRAYONS ** COMMENT **04 AMAZON-FILAMENT DRYER BOX, 82-000-24-00-2480 103.8805 STICKERS ** COMMENT **INVOICE TOTAL: 131.02 *082524-K.BALOG 07/31/24 01 AMAZON-CORRECTION TAPE 01-210-56-00-5610 24.2802 SHREDIT-MAY 2024 SHREDDING 01-210-54-00-5462 261.9403 AMAZON-NOTEBOOKS, FOLDERS 01-210-56-00-5610 168.5904 AMAZON-BATTERIES 01-210-56-00-5620 27.2705 KENDALL PRINT-250 BUSINESS 01-210-54-00-5430 50.7506 CARDS-HART ** COMMENT **07 IMAGE SUPPLY-TAPE 01-210-56-00-5610 50.8008 LOGO FACTORY-STAFF GARMENTS 01-210-56-00-5600 199.2709 .. ** COMMENT **10 COMCast-6/15-7/14 BROADBAND 24-216-54-00-5446 1,660.0011 ACCURINT-JUN 2024 SEARCHES 01-210-54-00-5462 200.0012 SHREDIT-JUN 2024 SHREDDING 01-210-54-00-5462 259.78INVOICE TOTAL: 2,902.68 *082524-K.BARKSDALE 07/31/24 01 ADOBE-MONTHLY CREATIVE CLOUD 01-220-54-00-5462 54.99INVOICE TOTAL: 54.99 *082524-K.IHRIG 07/31/24 01 AMAZON-SUMMER CAMP SUPPLIES 79-795-56-00-5606 59.4702 WALMART-WAX PAPER 79-795-56-00-5606 2.5403 DOLLAR TREE-SPONGES 79-795-56-00-5606 3.7504 MICHAELS-WATERCOLORS 79-795-56-00-5606 6.9905 HOBBY LOBBY-POSTERBOARD 79-795-56-00-5606 10.8806 WALMART-SUMMER CAMP SNACKS 79-795-56-00-5606 79.1907 WALMART-SUMMER CAMP SNACKS 79-795-56-00-5606 25.4408 TARGET-WATER 79-795-56-00-5606 3.7909 TARGET-MR. BUBBLE 79-795-56-00-5606 14.6710 WALMART-SUMMER CAMP SUPPLIES 79-795-56-00-5606 117.2411 TARGET-SUMMER CAMP SUPPLIES 79-795-56-00-5606 52.2612 TARGET-SUMMER CAMP SUPPLIES 79-795-56-00-5606 34.70INVOICE TOTAL: 410.92 *082524-K.JONES 07/31/24 01 TRUGREEN-RAINTREE LAWN CARE 51-510-54-00-5445 175.0002 TRUGREEN-BLACKBERRY LAWN CARE 52-520-54-00-5444 59.0003 TRUGREEN-COUNTRYSIDE LIFT 52-520-54-00-5444 142.0004 LAWN CARE ** COMMENT **05 TRUGREEN-BRISTOL RDG LAWN 24-216-54-00-5446 59.0006 CARE ** COMMENT **07 TRUGREEN-GRANDE RESERVE LAWN 51-510-54-00-5445 332.00Page 1 of 13 DATE: 08/21/24 UNITED CITY OF YORKVILLE TIME: 11:36:00 MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEM CHECKINVOICE # DATE # DESCRIPTION DATE ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-K.JONES 07/31/24 53 AMPERAGE#2092027-LAMPS 23-230-56-00-5642 403.4054 AMPERAGE#2092402-LAMPS 23-230-56-00-5642 232.1955 AMPERAGE#2092430-LAMPS 23-230-56-00-5642 15.4756 AMPERAGE#2092490-LAMPS 23-230-56-00-5642 31.3257 AMPERAGE#2091885-STARTER 23-230-56-00-5642 55.4658 AMPERAGE#2056159-HEADS 23-230-56-00-5642 1,744.9959 ARNESON#251065-JUN 2024 DIESEL 01-410-56-00-5695 204.3360 ARNESON#251065-JUN 2024 DIESEL 51-510-56-00-5695 204.3461 ARNESON#251065-JUN 2024 DIESEL 52-520-56-00-5695 204.3462 AMPERAGE#2077329-LAMPS, TAPE, 23-230-56-00-5642 533.2863 TORKS ** COMMENT **64 AMPERAGE#2096729-POLES, ARM 23-230-56-00-5642 4,875.4265 AMPERAGE#2090351-SPLICE KIT 23-230-56-00-5642 80.7066 ARNESON#251146-JUN 2024 DIESEL 01-410-56-00-5695 183.1067 ARNESON#251146-JUN 2024 DIESEL 51-510-56-00-5695 183.1168 ARNESON#251146-JUN 2024 DIESEL 52-520-56-00-5695 183.1169 ARNESON#251145-JUN 2024 GAS 01-410-56-00-5695 315.5170 ARNESON#251145-JUN 2024 GAS 51-510-56-00-5695 315.5271 ARNESON#251145-JUN 2024 GAS 52-520-56-00-5695 315.52INVOICE TOTAL: 20,298.97 *082524-M.BARBANENTE 07/31/24 01 DOLLAR TREE-TABLE COVERS 79-795-56-00-5606 5.0002 HOBBY LOBBY-CLASSROOM DECOR 79-795-56-00-5606 16.34INVOICE TOTAL: 21.34 *082524-M.CISIJA 07/31/24 01 AMAZON-TAPE, NOTEPADS, RUBBER 01-110-56-00-5610 111.8302 BANDS, POST ITS, TISSUES, ** COMMENT **03 PAPER CLIPS ** COMMENT **04 AMAZON-POST ITS 01-110-56-00-5610 14.1405 SAMS-SPOONS, CUPS, PLATES, 01-110-56-00-5610 66.4206 BATTERIES ** COMMENT **07 UPS-CYRUS ONE MAILING 90-227-00-00-0011 62.42INVOICE TOTAL: 254.81 *082524-M.CURTIS 07/31/24 01 AMAZON-MUSIC PLAYERS 82-000-24-00-2480 417.9602 AMAZON-ACRYLIC SIGN HOLDER 82-820-56-00-5610 23.66INVOICE TOTAL: 441.62 *082524-M.MCGREGORY 07/31/24 01 GROUND#497356-STRAW BLANKET 51-510-56-00-5640 36.5502 GROUND#497353-DIRT 51-510-56-00-5640 126.0003 MENARDS#072424-SHOVEL, PINCH 51-510-56-00-5630 79.7404 POINT BAR ** COMMENT **INVOICE TOTAL: 242.29 *082524-M.NELSON 07/31/24 01 BP-DONUTS 01-210-56-00-5650 30.06INVOICE TOTAL: 30.06 *Page 2 of 13 DATE: 08/21/24 UNITED CITY OF YORKVILLE TIME: 11:36:00 MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEM CHECKINVOICE # DATE # DESCRIPTION DATE ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-M.SENG 07/31/24 01 NAPA#369886-MUD FLAPS, GROMMET 01-410-56-00-5628 37.5402 NAPA#370214-CABIN AIR FILTER 01-410-56-00-5628 68.5003 MENARDS#072424-BUG SPRAY, 01-410-56-00-5620 104.5204 LUMBER ** COMMENT **INVOICE TOTAL: 210.56 *082524-M.WARD 07/31/24 01 AMAZON-TOILETRY BAG, STADIUM 82-820-56-00-5620 36.9302 CLEAR BAGQ ** COMMENT **03 AMAZON-CLEAR TOTE BAG 82-820-56-00-5620 13.8104 AMAZON-LABELS 82-820-56-00-5610 12.67INVOICE TOTAL: 63.41 *082524-P.MCMAHON 07/31/24 01 GOOGLE-JUL 2024 NEST AWARE 01-210-54-00-5460 8.0002 WASH HOUSE-ALTERATIONS 01-210-56-00-5600 52.0003 STREICHERS#1704187-VEST 01-210-56-00-5690 640.0004 GOOGLE-AUG 2024 NEST AWARE 01-210-54-00-5460 8.00INVOICE TOTAL: 708.00 *082524-P.RATOS 07/31/24 01 MENARDS#062724-MARKING SPRAY 01-220-56-00-5620 7.9802 AMAZON-SOIL PROBE RODS 01-220-56-00-5620 59.9703 AMAZON-STAPLERS 01-220-56-00-5620 5.9704 AMAZON-STAPLER 01-220-56-00-5620 22.3205 AMAZON-LENS CLEANING WIPES 01-220-56-00-5620 33.99INVOICE TOTAL: 130.23 *082524-P.SCODRO 07/31/24 01 UPS-1 PKG SHIPPED 51-510-54-00-5452 30.6402 MENARDS#071924-DRYING CLOTH 51-510-56-00-5628 7.99INVOICE TOTAL: 38.63 *082524-R.CONARD 07/31/24 01 MENARDS#071024-CHEMICALS 51-510-56-00-5620 163.8202 MENARSD#070924-EZ STRAW 51-510-56-00-5640 12.9803 MENARDS#071824-COUPLING, 51-510-56-00-5620 24.2404 CLAMPS, BLEACH ** COMMENT **05 MENARDS#071524-DEHUMIDIFIER 51-510-56-00-5638 179.99INVOICE TOTAL: 381.03 *082524-R.FREDRICKSON 07/31/24 01 COMCAST-06/15-07/14 INTERNET 79-795-54-00-5440 221.4702 AT 104 E VAN EMMON ** COMMENT **03 COMCAST-06/13-07/12 INTERNET 51-510-54-00-5440 119.8504 AT 610 TOWER OFC WATER PLANT ** COMMENT **05 NEWTEK-07/11-08/11 WEB HOSTING 01-640-54-00-5450 17.2106 COMCAST-06/29-07/28 INTERNET, 79-790-54-00-5440 268.6807 PHONE AND CABLE AT 185 WOLF ** COMMENT **08 COMCAST-06/30-07/29 INTERNET 52-520-54-00-5440 31.5809 AT 610 TOWER ** COMMENT **Page 3 of 13 DATE: 08/21/24 UNITED CITY OF YORKVILLE TIME: 11:36:00 MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEM CHECKINVOICE # DATE # DESCRIPTION DATE ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-R.FREDRICKSON 07/31/24 10 COMCAST-06/30-07/29 INTERNET 01-410-54-00-5440 126.3211 AT 610 TOWER ** COMMENT **12 COMCAST-06/30-07/29 INTERNET 51-510-54-00-5440 78.9513 AT 610 TOWER ** COMMENT **INVOICE TOTAL: 864.06 *082524-R.HORNER 07/31/24 01 MENARDS#072224-THREAD TO 25-225-60-00-6010 114.0602 BUTTON ADAPTERS, REBAR TIES, ** COMMENT **03 VINYL BOOT OVER-SHOES ** COMMENT **04 MENARDS#071524-PVC PIPE, 25-225-60-00-6010 352.4105 ELBOWS, COUPLING ** COMMENT **06 AMAZON-HARD HAT 79-790-56-00-5600 37.5607 AMAZON-AMAZON-DROP HITCH 79-790-56-00-5620 1,041.9808 AMAZON-PROJECTOR, EARBUDS, 79-790-56-00-5620 288.2309 HEADPHONES ** COMMENT **10 AMAZON-DROP HITCH 79-790-56-00-5620 895.2011 MENARDS#062624-FILE SET, 79-790-56-00-5630 22.9412 WHEEL ** COMMENT **13 MENARDS#062624-CLEANERS 79-790-56-00-5640 32.4314 MENARDS#071024-TRUCK HITCH 79-790-56-00-5620 16.9615 UPS-POSTAGE TO RETURN HITCH 79-790-56-00-5620 119.5516 UPS-POSTAGE TO RETURN HITCH 79-790-56-00-5620 119.5517 NAPA#369206-BELTS 79-790-56-00-5640 105.9618 MENARDS#062824-NUTS, BOLTS 79-790-56-00-5640 237.0319 CONCRETE ** COMMENT **20 MENARDS#071124-PADLOCKS, 25-225-60-00-6010 257.0721 MINI FOAM, EDGER TRAY ** COMMENT **22 MENARDS#071924-CONCRETE 79-790-56-00-5640 83.7823 NAPA#370566-RED GREASE 79-790-56-00-5620 16.9824 AMAZON-NYLON NETS 79-790-56-00-5646 64.7525 FIRST PLACE-TAMPER 79-790-54-00-5485 110.5826 O''REILLY-GEAR OIL 79-790-56-00-5640 16.99INVOICE TOTAL: 3,934.01 *082524-R.NILES 07/31/24 01 TARGET-BUNS 79-795-56-00-5607 12.7202 MENARDS#070224-CANDY 79-795-56-00-5606 166.6403 DOLLAR TREE-TABLE COVERS, 79-795-56-00-5606 6.2504 LAUNDRY BASKETS ** COMMENT **05 WALMARY-WOW STRING 79-795-56-00-5606 37.0506 MENARDS#072424-TOMATO CAGE 79-795-56-00-5606 14.9707 MENARDS#072524-SCOUR PADS, 79-795-56-00-5606 15.5008 NOODLES ** COMMENT **INVOICE TOTAL: 253.13 *082524-S.AUGUSTINE 07/31/24 01 CARLSON FIRE-INSPECTION 82-820-54-00-5462 455.00Page 4 of 13 DATE: 08/21/24 UNITED CITY OF YORKVILLE TIME: 11:36:00 MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEM CHECKINVOICE # DATE # DESCRIPTION DATE ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-S.AUGUSTINE 07/31/24 02 ATA-GENERATIVE AI WEBINAR 82-820-54-00-5412 79.0003 AMAZON-THERMAL PAPER 82-820-56-00-5620 57.4904 QUILL-COPY PAPER 82-820-56-00-5610 319.9205 AMAZON PRIME MONTHLY FEE 82-820-54-00-5460 14.9906 AMAZON-CARPET SPOT REMOVER 82-820-56-00-5621 5.5207 ILA-2024 ANNUAL CONFERENCE 82-820-54-00-5412 325.0008 REGISTRATION ** COMMENT **INVOICE TOTAL: 1,256.92 *082524-S.IWANSKI 07/31/24 01 YORK POST-POSTAGE 82-820-54-00-5452 46.78INVOICE TOTAL: 46.78 *082524-S.REDMON 07/31/24 01 MENARDS#062724-STAKES 79-795-56-00-5606 23.9202 AMAZON-CONES 79-795-56-00-5606 21.9903 RESTAURANT FURNITURE-COCKTAIL 25-225-60-00-6060 545.9404 TABLES ** COMMENT **05 WALMART-CANDY 79-795-56-00-5606 299.9006 AMAZON-RIVERFEST TICKETS 79-795-56-00-5606 55.1607 AMAZON-RIVERFEST TICKETS 79-795-56-00-5606 117.3008 AT&T-05/24-06/23 INTERNET FOR 79-795-54-00-5440 185.6609 TOWN SQUARE PARK SIGN ** COMMENT **10 MIDWEST TENT-TABLES & CHAIRS 79-795-56-00-5602 1,350.0011 BOUNCE CITY-JULY 4 INFLATABLES 79-795-56-00-5606 1,255.0012 REC TRAC-ANNUAL MAINTENANCE 79-795-54-00-5462 3.0913 FEE ** COMMENT **14 PARTY CITY-SALES TAX REFUND 79-795-56-00-5606 -36.3015 AMAZON-RIVER FEST PRIZES 79-795-56-00-5606 657.3516 WALMART-BUNS 79-795-56-00-5607 4.3817 WALMART-CAPRI SUN 79-795-56-00-5606 26.3418 SMITHEREEN-JUN 2024 PEST 79-795-54-00-5495 74.0019 CONTROL ** COMMENT **20 ARNESON#251142-JUN 2024 DIESEL 79-790-56-00-5695 180.8921 ARNESON#254348-MAY 2024 DIESEL 79-790-56-00-5695 234.6822 SMITHEREEN-MAY 2024 PEST 79-790-54-00-5495 97.0023 CONTROL ** COMMENT **24 SMITHEREEN-JUL 2024 PEST 79-790-54-00-5495 97.0025 CONTROL ** COMMENT **26 ARNESON#250703-JUL 2024 DIESEL 79-790-56-00-5695 257.1927 WALMART-RIVERFEST SUPPLIES 79-795-56-00-5606 453.6228 ARNESON#251064-JUN 2024 GAS 79-790-56-00-5695 488.4529 ARNESON#251067-JUN 2024 GAS 79-790-56-00-5695 761.2830 ARNESON#251143-JUN 2024 GAS 79-790-56-00-5695 922.9731 ARNESON#254347-MAY 2024 GAS 79-790-56-00-5695 1,030.1532 ARNESON#254643-MAY 2024 GAS 79-790-56-00-5695 1,037.5033 ARNESON#250704-JUL 2024 GAS 79-790-56-00-5695 1,039.05Page 5 of 13 DATE: 08/21/24UNITED CITY OF YORKVILLETIME: 11:36:00MANUAL CHECK REGISTERID: AP225000.WOWCHECK # VENDOR # INVOICE ITEMCHECKINVOICE #DATE# DESCRIPTIONDATE ACCOUNT #ITEM AMT------------------------------------------------------------------------------------------------------------------------------------900152 FNBO FIRST NATIONAL BANK OMAHA 08/25/24082524-T.LOWRY07/31/24 04 MENARDS#070924-PAINT,79-790-56-00-564073.0905 SANDPAPER, DRILL BIIT, BRUSH** COMMENT **06 MENARDS#070924-DRILL BITS79-790-56-00-563024.72INVOICE TOTAL:537.17 *082524-T.MILSCHEWSKI 07/31/24 01 MENARDS#071624-DOOR SWEEP,24-216-56-00-565657.1702 EXTENSION CORD** COMMENT **03 MENARDS#071024-SPRAYER, WEED24-216-56-00-5656117.5704 KILLER, SALT, REPAIR KIT** COMMENT **05 MENARDS#070324-EXIT BATTERY24-216-56-00-565651.9606 MENARDS#071624-SCREWS, WASHERS 24-216-56-00-56569.7807 MENARDS#071724-DOOR SWEEPS, 24-216-56-00-565670.2608 CLEANER** COMMENT **09 MENARDS#071724-DOOR SWEEPS, 24-216-56-00-565632.5610 CUTTING WHEEL** COMMENT **11 MENARDS#072324-SCREWDRIVER, 24-216-56-00-565614.9812 HITCH PIN** COMMENT **13 MENARDS#072224-GORILLA TAPE, 24-216-56-00-565630.8414 SEALANT** COMMENT **15 MENARDS#071724-SWEEP RETURN CR 24-216-56-00-5656-28.9816 MENARDS#070824-SPRAYPAINT,82-820-54-00-549516.5417 PANEL** COMMENT **18 MENARDS#070224-CABLE CUTTER, 82-820-54-00-549554.9219 GFCI OUTLET, PLUG** COMMENT **20 MENARDS#062724-ROPE, SPRAY82-820-54-00-549553.9721 PAINT** COMMENT **22 HOME DEPO-BULBS82-820-54-00-549535.4423 HOME DEPO-TREE STAKE KIT24-216-56-00-565628.4424 MENARDS#072624-CLEANERS24-216-56-00-565627.72INVOICE TOTAL:573.17 *082524-T.SCOTT07/31/24 01 NAPA#369360-TIRE REFILL KIT 79-790-56-00-56404.2902 MENARDS#072524-SPRAYPAINT,79-790-56-00-564020.9503 CHALK REEL** COMMENT **04 MENARDS#062724-UTILITY KNIFE, 79-790-56-00-562019.4605 DAWN, ADHESIVE** COMMENT **06 MENARDS#070924-PRO COLD SPRAY 79-790-56-00-56408.9907 FLATSOS#32256-TIRE79-790-54-00-5495249.80INVOICE TOTAL:303.49 *CHECK TOTAL:98,323.58TOTAL AMOUNT PAID:98,323.58Total for all Highlighted Library Invoices: $2,100.62Page 6 of 13 82-820 LIBRARY OPERATIONS 84-840 LIBRARY CAPITAL DATE: 09/03/24 UNITED CITY OF YORKVILLE PAGE: 1TIME: 15:45:58 CHECK REGISTERPRG ID: AP215000.WOWCHECK DATE: 09/09/24CHECK # VENDOR # INVOICE INVOICE ITEMNUMBER DATE # DESCRIPTION ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------105533 AUGUSTIS SHELLY AUGUSTINE08224-MILEAGE 08/22/24 01 LOCAL DIRECTORS QUARTERLY 82-820-54-00-5415 21.7102 MEETING MILEAGE REIMBURSEMENT ** COMMENT **INVOICE TOTAL: 21.71 *090124 09/01/24 01 AUG 2024 MOBILR EMAIL 82-820-54-00-5440 45.0002 REIMBURSEMENT ** COMMENT **INVOICE TOTAL: 45.00 *CHECK TOTAL: 66.71105534 BAKTAY BAKER & TAYLOR2038444601 07/30/24 01 BOOKS 82-820-56-00-5686 1,353.98INVOICE TOTAL: 1,353.98 *2038459003 08/09/24 01 BOOKS 82-820-56-00-5686 319.35INVOICE TOTAL: 319.35 *2038469471 08/12/24 01 BOOKS 82-820-56-00-5686 529.17INVOICE TOTAL: 529.17 *2038472730 08/08/24 01 BOOKS 82-820-56-00-5686 552.28INVOICE TOTAL: 552.28 *2038486545 08/16/24 01 BOOKS 82-820-56-00-5686 558.59INVOICE TOTAL: 558.59 *2038501714 08/26/24 01 BOOKS 82-820-56-00-5686 940.06INVOICE TOTAL: 940.06 *CHECK TOTAL: 4,253.43105535 DELAGE DLL FINANCIAL SERVICES INC82999284 09/02/24 01 10/15-11/14 COPIER LEASE 82-820-54-00-5462 536.75INVOICE TOTAL: 536.75 *CHECK TOTAL: 536.75Page 7 of 13 82-820 LIBRARY OPERATIONS 84-840 LIBRARY CAPITAL DATE: 09/03/24 UNITED CITY OF YORKVILLE PAGE: 2TIME: 15:45:58 CHECK REGISTERPRG ID: AP215000.WOWCHECK DATE: 09/09/24CHECK # VENDOR # INVOICE INVOICE ITEMNUMBER DATE # DESCRIPTION ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------105536 METRONET METRO FIBERNET LLC1651373-090124 09/01/24 01 SEPT 2024 INTERNET 82-820-54-00-5440 124.97INVOICE TOTAL: 124.97 *CHECK TOTAL: 124.97105537 MIDWTAPE MIDWEST TAPE LLC505857656 08/05/24 01 DVDS 82-820-56-00-5685 52.48INVOICE TOTAL: 52.48 *505926345 08/19/24 01 DVDS 82-820-56-00-5685 53.23INVOICE TOTAL: 53.23 *CHECK TOTAL: 105.71105538 R0002665 SNO-ISLE LIBRARIES080624 08/06/24 01 LOST BOOK REPLACEMENT 82-820-56-00-5686 5.99INVOICE TOTAL: 5.99 *CHECK TOTAL: 5.99105539 TODAYS TODAY'S BUSINESS SOLUTIONS INC082624-58 08/29/24 01 APR-JUN 2024 FAXES 82-820-54-00-5462 57.92INVOICE TOTAL: 57.92 *CHECK TOTAL: 57.92105540 TRICO TRICO MECHANICAL , INC8906 08/16/24 01 BOILER REPAIR 82-820-54-00-5495 2,276.00INVOICE TOTAL: 2,276.00 *CHECK TOTAL: 2,276.00Page 8 of 13 82-820 LIBRARY OPERATIONS 84-840 LIBRARY CAPITAL DATE: 09/03/24 UNITED CITY OF YORKVILLE PAGE: 3TIME: 15:45:58 CHECK REGISTERPRG ID: AP215000.WOWCHECK DATE: 09/09/24CHECK # VENDOR # INVOICE INVOICE ITEMNUMBER DATE # DESCRIPTION ACCOUNT # ITEM AMT------------------------------------------------------------------------------------------------------------------------------------105541 UMBRELLA UMBRELLA TECHNOLOGIES1659 09/01/24 01 ACCESS CONTROL CLOUD HOSTING 82-820-54-00-5462 480.00INVOICE TOTAL: 480.00 *CHECK TOTAL: 480.00105542 YOUNGM MARLYS J. YOUNG081224-LIB 08/14/24 01 08/12/24 LIB MEETING MINUTES 82-820-54-00-5462 85.00INVOICE TOTAL: 85.00 *081224-LIB PERSONNEL 08/13/24 01 08/12/24 LIB PERSONNEL 82-820-54-00-5462 85.0002 MEETING MINUTES ** COMMENT **INVOICE TOTAL: 85.00 *CHECK TOTAL: 170.00TOTAL AMOUNT PAID: 8,077.48Page 9 of 13 REGULAR OVERTIME TOTAL IMRF FICA TOTALSADMINISTRATION19,690.64 - 19,690.64 1,147.97 1,454.25 22,292.86 FINANCE13,219.09 - 13,219.09 770.67 978.72 14,968.48 POLICE145,286.31 1,646.48 146,932.79 472.96 10,944.47 158,350.22 COMMUNITY DEV.30,484.30 - 30,484.30 1,758.58 2,273.45 34,516.33 STREETS21,634.69 - 21,634.69 1,267.12 1,604.64 24,506.45 BUILDING & GROUNDS6,202.70 - 6,202.70 370.36 473.15 7,046.21 WATER19,325.51 1,400.94 20,726.45 1,208.36 1,512.77 23,447.58 SEWER10,722.30 - 10,722.30 625.11 782.16 12,129.57 PARKS39,012.65 636.61 39,649.26 2,067.03 2,986.32 44,702.61 RECREATION27,036.14 - 27,036.14 1,235.52 2,033.48 30,305.14 LIBRARY18,160.75 - 18,160.75 672.26 1,337.07 20,170.08 TOTALS350,775.08$ 3,684.03$ 354,459.11$ 11,595.94$ 26,380.48$ 392,435.53$ TOTAL PAYROLL392,435.53$ UNITED CITY OF YORKVILLEPAYROLL SUMMARYAugust 2, 2024Page 10 of 13 REGULAR OVERTIME TOTAL IMRFFICA TOTALSMAYOR & LIQ. COM.1,583.34$ -$ 1,583.34$ -$ 121.13$ 1,704.47$ ALDERMAN5,916.64 - 5,916.64 - 452.68 6,369.32 ADMINISTRATION18,980.97 - 18,980.97 1,106.60 1,402.51 21,490.08 FINANCE13,385.76 - 13,385.76 780.38 991.46 15,157.60 POLICE140,124.90 3,303.54 143,428.44 451.97 10,638.13 154,518.54 COMMUNITY DEV.30,628.51 - 30,628.51 1,743.67 2,253.90 34,626.08 STREETS21,634.68 - 21,634.68 1,261.29 1,599.53 24,495.50 BUILDING & GROUNDS6,202.70 - 6,202.70 361.62 461.68 7,026.00 WATER20,962.41 800.17 21,762.58 1,268.76 1,592.53 24,623.87 SEWER10,722.29 - 10,722.29 625.11 781.67 12,129.07 PARKS38,465.68 145.10 38,610.78 1,970.46 2,876.27 43,457.51 RECREATION24,178.88 - 24,178.88 1,158.19 1,798.34 27,135.41 LIBRARY18,045.00 - 18,045.00 672.26 1,328.22 20,045.48 TOTALS350,831.76$ 4,248.81$ 355,080.57$ 11,400.31$ 26,298.05$ 392,778.93$ TOTAL PAYROLL392,778.93$ UNITED CITY OF YORKVILLEPAYROLL SUMMARYAugust 16, 2024Page 11 of 13 REGULAR OVERTIME TOTAL IMRF FICA TOTALSADMINISTRATION19,703.76 - 19,703.76 1,148.73 1,497.62 22,350.11 FINANCE13,219.11 - 13,219.11 770.68 1,009.67 14,999.46 POLICE146,217.01 2,586.88 148,803.89 442.06 11,346.40 160,592.35 COMMUNITY DEV.30,460.44 - 30,460.44 1,740.87 2,297.13 34,498.44 STREETS27,313.44 - 27,313.44 1,592.36 2,080.56 30,986.36 BUILDING & GROUNDS6,202.70 95.65 6,298.35 367.20 481.82 7,147.37 WATER20,422.39 248.71 20,671.10 1,205.09 1,574.23 23,450.42 SEWER10,908.78 - 10,908.78 636.03 834.52 12,379.33 PARKS34,919.82 89.29 35,009.11 1,774.95 2,672.29 39,456.35 RECREATION25,193.40 - 25,193.40 1,247.91 1,927.30 28,368.61 LIBRARY18,715.39 - 18,715.39 704.57 1,424.35 20,844.31 TOTALS353,276.24$ 3,020.53$ 356,296.77$ 11,630.45$ 27,145.89$ 395,073.11$ TOTAL PAYROLL395,073.11$ UNITED CITY OF YORKVILLEPAYROLL SUMMARYAugust 30, 2024Page 12 of 13 Library CC Check Register (Pages 1 - 6)08/25/2024 2,100.62$ Library Check Register (Pages 7 - 9)09/09/2024 8,077.48 Blue Cross/Blue Shield-Jul 2024 EAP 08/13/2024 7.05 UniMax - Jul. 2024 Office Cleaning 08/13/2024 1,950.00 Glatfelter - Liability Ins Installment #9 08/27/2024 1,337.68 Nicor -07/01/23-08/01/23 services 08/27/2024 926.45 IPRF - Sept.2024 Work Comp Ins 08/27/2024 943.16 TOTAL BILLS PAID: $15,342.44 DATE Bi-weekly (Page 10)08/02/2024 $20,170.08 Bi-weekly (Page 11)08/16/2024 20,045.48 Bi-weekly (Page 12)08/30/2024 20,844.31 TOTAL PAYROLL:$61,059.87 TOTAL DISBURSEMENTS:$76,402.31 PAYROLL YORKVILLE LIBRARY BOARD BILL LIST SUMMARY Monday, September 9, 2024 ACCOUNTS PAYABLE Page 13 of 13 82-820 LIBRARY OPERATIONS 84-840 LIBRARY CAPITAL DATE: 09/04/2024 UNITED CITY OF YORKVILLE PAGE: 1TIME: 07:17:14 GENERAL LEDGER ACTIVITY REPORTID: GL440000.WOW FOR FISCAL YEAR 2025 ACTIVITY THROUGH FISCAL PERIOD 04PER. JOURNAL # ENTRY DATE ITEM TRANSACTION DESCRIPTION VENDOR CHECK INVOICE DEBIT CREDIT_____________________________________________________________________________________________________________________________________________________82-000-24-00-2480 (L) ESCROW - MEMORIALS & GIFTS_____________________________________________________________________________________________________________________________________________________ 01 05/01/2024 BEGINNING BALANCE 55,787.63 AP-240525MB 05/29/2024 13 AMAZON-BOOK FIRST NATIONAL BANK 900147 052524-M.CURTIS-B 16.95 05/29/2024 14 AMAZON-IR COMPRESSOR, GAMES, FIRST NATIONAL BANK 900147 052524-S.AUGUATINE-B 662.91 05/29/2024 15 AMAZON-BUILDING TIYS, FIRST NATIONAL BANK 900147 052524-S.AUGUATINE-B 167.54 GJ-240530LB 06/03/2024 06 May 2024 Deposits 2,323.26 _________________________________ TOTAL PERIOD 01 ACTIVITY 847.40 2,323.26 02 AP-240610 06/04/2024 01 7/24/24 ANIMALS AROUND THE DANIEL S. PETERSON 105491 7262024 600.00 06/04/2024 02 JAN-APR 2024 SENIOR COOKING JESSICA YOUHANAIE 105497 2024-1 32.48 06/04/2024 03 JAN-APR 2024 CHAIR YOGA JESSICA YOUHANAIE 105497 2024-2 700.00 06/04/2024 04 6/18/24 BUTTERFLY PRESENTATION U OF I EXTENSION 105501 103 150.00 06/04/2024 05 EASY CARE NATIVES PRESENTATION U OF I EXTENSION 105501 104 150.00 AP-240610M 06/05/2024 01 JAN-APR 2024 SENIOR COOKING JESSICA YOUHANAIE 105503 2024-1-BALANCE 492.52 AP-240625B 06/18/2024 146 BOOKS BAKER & TAYLOR 540812 2038240171-B 26.58 06/18/2024 147 BOOKS BAKER & TAYLOR 540812 2038255942 204.26 06/18/2024 148 BOOKS BAKER & TAYLOR 540812 2038268134 41.97 AP-240625MB 06/25/2024 267 TARGET-GIFT CARDS FOR POETRY FIRST NATIONAL BANK 900149 062524-J.WEISS 60.00 06/25/2024 268 DOLLAR TREE-SUMMER PROGRAM FIRST NATIONAL BANK 900149 062524-J.WEISS 54.25 06/25/2024 269 HOME DEPO-PLANTS, SOIL FIRST NATIONAL BANK 900149 062524-S.AUGUSTINE-B 112.77 GJ-240629LB 07/02/2024 07 June 2024 Deposits 219.48 _________________________________ TOTAL PERIOD 02 ACTIVITY 2,624.83 219.48 03 AP-240708 07/02/2024 01 BOOKS BAKER & TAYLOR 105505 2038350113 116.65 07/02/2024 02 MAY-JUN 2024 COOKING CLASS JESSICA YOUHANAIE 105512 2024-5 350.00 07/02/2024 03 MAY-JUN 2024 CHAIR YOGA CLASS JESSICA YOUHANAIE 105512 2024-6 400.00 AP-240725M 07/19/2024 308 AMAZON-CRAFT SUPPLIES FIRST NATIONAL BANK 900151 072524-S.AUGUSTINE 165.23 GJ-240731LB 08/02/2024 07 July 2024 Deposits 1,269.05 _________________________________ TOTAL PERIOD 03 ACTIVITY 1,031.88 1,269.05 04 AP-240812 08/07/2024 01 IL LIBRARY PRESENTS RENEWAL RAILS 105528 12828 685.00 AP-240825M 08/21/2024 382 AMAZON-FILAMENT DRYER BOX, FIRST NATIONAL BANK 900152 082524-J.WEISS 103.88 08/21/2024 383 AMAZON-MUSIC PLAYERS FIRST NATIONAL BANK 900152 082524-M.CURTIS 417.96 GJ-240831LB 09/03/2024 06 August 2024 Deposits 115.00 _________________________________ TOTAL PERIOD 04 ACTIVITY 1,206.84 115.00 TOTAL ACCOUNT ACTIVITY 5,710.95 3,926.79 ENDING BALANCE 54,003.47 GRAND TOTAL 0.00 54,003.47 TOTAL DIFFERENCE 0.00 54,003.47 % of Fiscal Year 8% 17% 25% 33%Year-to-Date FISCAL YEAR 2025 ACCOUNT NUMBER DESCRIPTION May-24 June-24 July-24 August-24 Totals BUDGET % of Budget LIBRARY OPERATIONS REVENUES Taxes 82-000-40-00-4000 PROPERTY TAXES 42,302 474,897 15,859 32,052 565,110 995,347 56.78% 82-000-40-00-4083 PROPERTY TAXES - DEBT SERVICE 36,392 408,548 13,643 27,574 486,157 861,408 56.44% Intergovernmental 82-000-41-00-4120 PERSONAL PROPERTY TAX 2,090 - 1,870 349 4,309 13,566 31.76% 82-000-41-00-4170 STATE GRANTS - 31,977 - - 31,977 31,761 100.68% Fines & Forfeits 82-000-43-00-4330 LIBRARY FINES 295 33 57 366 751 1,500 50.08% Charges for Service 82-000-44-00-4401 LIBRARY SUBSCRIPTION CARDS 1,811 - 459 4,095 6,365 10,000 63.65% 82-000-44-00-4422 COPY FEES 21 313 237 323 895 2,500 35.79% 82-000-44-00-4439 PROGRAM FEES 11 13 2 - 26 - 0.00% Investment Earnings 82-000-45-00-4500 INVESTMENT EARNINGS 2,136 16,296 1,888 1,888 22,208 15,000 148.05% Miscellaneous 82-000-48-00-4820 RENTAL INCOME - 450 680 - 1,130 200 565.00% 82-000-48-00-4824 DVD RENTALS - 75 - - 75 - 0.00% 82-000-48-00-4850 MISCELLANEOUS INCOME 281 953 182 336 1,751 3,000 58.38% Other Financing Sources 82-000-49-00-4901 TRANSFER FROM GENERAL 2,281 2,281 2,668 2,281 9,510 28,302 33.60% TOTAL REVENUES: LIBRARY 87,621 935,836 37,544 69,264 1,130,265 1,962,584 57.59% LIBRARY OPERATIONS EXPENDITURES Salaries & Wages 82-820-50-00-5010 SALARIES & WAGES 22,651 24,016 23,062 35,147 104,877 305,573 34.32% 82-820-50-00-5015 PART-TIME SALARIES 12,244 13,637 12,579 19,774 58,234 186,000 31.31% Benefits 82-820-52-00-5212 RETIREMENT PLAN CONTRIBUTION 1,321 1,400 1,345 2,049 6,114 19,635 31.14% 82-820-52-00-5214 FICA CONTRIBUTION 2,565 2,776 2,622 4,090 12,053 36,497 33.02% 82-820-52-00-5216 GROUP HEALTH INSURANCE 15,510 12,164 7,922 (1,173) 34,423 103,057 33.40% 82-820-52-00-5222 GROUP LIFE INSURANCE 50 43 50 50 193 600 32.17% 82-820-52-00-5223 DENTAL INSURANCE 1,242 621 621 - 2,483 7,450 33.33% 82-820-52-00-5224 VISION INSURANCE 78 78 78 78 313 940 33.33% 82-820-52-00-5230 UNEMPLOYMENT INSURANCE - - 387 - 387 1,500 25.80% 82-820-52-00-5231 LIABILITY INSURANCE 2,281 2,281 2,281 2,281 9,123 26,802 34.04% Contractual Services 82-820-54-00-5401 ADMINISTRATIVE CHARGEBACK 1,319 1,319 1,319 1,319 5,275 15,825 33.33% 82-820-54-00-5412 TRAINING & CONFERENCES - 381 - 567 948 2,000 47.41% 82-820-54-00-5415 TRAVEL & LODGING - - - - - 2,000 0.00% 82-820-54-00-5426 PUBLISHING & ADVERTISING - - 97 - 97 2,000 4.85% 82-820-54-00-5440 TELECOMMUNICATIONS - 615 615 1,060 2,290 8,500 26.94% 82-820-54-00-5452 POSTAGE & SHIPPING - 43 217 47 307 1,500 20.47% 82-820-54-00-5453 BUILDING & GROUND CHARGEBACK 674 674 674 674 2,697 8,091 33.33% 82-820-54-00-5460 DUES & SUBSCRIPTIONS 754 2,225 1,394 15 4,388 20,000 21.94% 82-820-54-00-5462 PROFESSIONAL SERVICES 4,730 3,774 3,265 3,014 14,783 105,000 14.08% 82-820-54-00-5466 LEGAL SERVICES - - 338 338 3,000 11.25% 82-820-54-00-5468 AUTOMATION - - 5,383 1,215 6,598 26,000 25.38% 82-820-54-00-5480 UTILITIES - 1,078 903 926 2,907 26,202 11.10% 82-820-54-00-5488 OFFICE CLEANING - 1,950 1,950 1,950 5,850 25,400 23.03% 82-820-54-00-5495 OUTSIDE REPAIR & MAINTENANCE - 93 185 2,786 3,063 130,000 2.36% 82-820-54-00-5498 PAYING AGENT FEES - 2,025 803 - 2,828 2,100 134.64% Supplies 82-820-56-00-5610 OFFICE SUPPLIES - 64 73 363 501 7,000 7.15% 82-820-56-00-5620 OPERATING SUPPLIES - - 452 165 618 5,000 12.36% 82-820-56-00-5621 CUSTODIAL SUPPLIES - 167 1,095 6 1,267 7,000 18.10% YORKVILLE PUBLIC LIBRARY FISCAL YEAR 2025 BUDGET REPORT For the Month Ended August 31, 2024 % of Fiscal Year 8% 17% 25% 33%Year-to-Date FISCAL YEAR 2025 ACCOUNT NUMBER DESCRIPTION May-24 June-24 July-24 August-24 Totals BUDGET % of Budget YORKVILLE PUBLIC LIBRARY FISCAL YEAR 2025 BUDGET REPORT For the Month Ended August 31, 2024 82-820-56-00-5635 COMPUTER EQUIPMENT & SOFTWARE - - - - - 7,000 0.00% 82-820-56-00-5671 LIBRARY PROGRAMMING - 34 13 20 67 2,000 3.37% 82-820-56-00-5675 EMPLOYEE RECOGNITION - - 76 - 76 600 12.74% 82-820-56-00-5683 AUDIO BOOKS - - 46 1,150 1,196 3,500 34.17% 82-820-56-00-5684 COMPACT DISCS & OTHER MUSIC - - - - - 500 0.00% 82-820-56-00-5685 DVD'S - 194 170 49 414 3,000 13.79% 82-820-56-00-5686 BOOKS - 4,105 4,254 5,427 13,786 30,000 45.95% 2006 Bond 82-820-84-00-8000 PRINCIPAL PAYMENT - - - - - 100,000 0.00% 82-820-84-00-8050 INTEREST PAYMENT - 2,400 - - 2,400 4,800 50.00% 2013 Refunding Bond 82-820-99-00-8000 PRINCIPAL PAYMENT - - - - - 730,000 0.00% 82-820-99-00-8050 INTEREST PAYMENT - 14,600 - - 14,600 29,200 50.00% TOTAL FUND REVENUES 87,621 935,836 37,544 69,264 1,130,265 1,962,584 57.59% TOTAL FUND EXPENDITURES 65,419 92,758 73,930 83,387 315,494 1,995,272 15.81% FUND SURPLUS (DEFICIT) 22,202 843,078 (36,386) (14,123) 814,771 (32,688) LIBRARY CAPITAL REVENUES 84-000-42-00-4214 DEVELOPMENT FEES 10,500 12,000 4,000 6,500 33,000 50,000 66.00% 84-000-45-00-4500 INVESTMENT EARNINGS 31 27 31 33 122 200 61.03% 84-000-48-00-4850 MISCELLANEOUS INCOME - 33 - - 33 - 0.00% TOTAL REVENUES: LIBRARY CAPITAL 10,531 12,060 4,031 6,533 33,155 50,200 66.05% LIBRARY CAPITAL EXPENDITURES 84-840-56-00-5635 COMPUTER EQUIPMENT & SOFTWARE - - - 5,345 5,345 29,000 18.43% 84-840-56-00-5686 BOOKS - - - - - 20,000 0.00% 84-840-60-00-6020 BUILDING IMPROVEMENTS - - - - - 500,000 0.00% TOTAL FUND REVENUES 10,531 12,060 4,031 6,533 33,155 50,200 66.05% TOTAL FUND EXPENDITURES - - - 5,345 5,345 549,000 0.97% FUND SURPLUS (DEFICIT) 10,531 12,060 4,031 1,188 27,810 (498,800) May June July August September October November December January February March April2024 2024 2024 2024 2024 2024 2024 2024 2025 2025 2025 2025Library OperationsOld Second $ 548,732 $ 1,003,021 $ 899,141 $ 868,296 Building Development FeesOld Second 346,173 351,940 367,917 367,105 Library Operations Illinois Funds 361,859 395,470 397,278 399,091 Total: $ 1,256,764 $ 1,750,431 $ 1,664,336 $ 1,634,492 $ - $ - $ - $ - $ - $ - $ - $ - PAYROLL1ST PAY PERIOD18,924$ $ 20,623 $ 20,131 $ 20,170 2ND PAY PERIOD19,857 21,207 19,477 20,045 3RD PAY PERIOD - - - 20,844 Total 38,781$ 41,829$ 39,608$ 61,060$ -$ -$ -$ -$ -$ -$ -$ -$ YORKVILLE PUBLIC LIBRARYCASH STATEMENTAs of August 31, 2024FISCAL YEAR 2025 August YTD % of FY 2025 Actual Actual Budget Budget YTD Actual % Change LIBRARY OPERATIONS FUND (82) Revenues Property Taxes 59,626$ 1,051,267$ 56.62% 1,856,755$ 1,044,293$ 0.67% Intergovernmental Personal Property Replacement Tax 349$ 4,309$ 31.76% 13,566$ 6,930$ -37.82% Federal & State Grants - 31,977 100.68% 31,761 31,761 0.68% Total Intergovernmental 349$ 36,286$ 80.05% 45,327$ 38,691$ -6.22% Library Fines 366$ 751$ 50.08% 1,500$ 911$ -17.55% Charges for Services Library Subscription Cards 4,095$ 6,365$ 63.65% 10,000$ 7,064$ -9.89% Copy Fees 323 895 35.79% 2,500 824 8.63% Total Charges for Services 4,419$ 7,260$ 58.08% 12,500$ 7,888$ -7.95% Investment Earnings 1,888$ 22,208$ 148.05% 15,000$ 6,042$ 267.54% Reimbursements/Miscellaneous/Transfers In Miscellaneous Reimbursements -$ -$ 0.00% -$ -$ 0.00% Rental Income - 1,130 565.00% 200 - 0.00% Miscellaneous Income 341 1,858 61.93% 3,000 1,491 24.58% Transfer In 2,281 9,510 33.60% 28,302 9,262 2.68% Total Miscellaneous & Transfers 2,622$ 12,498$ 39.67% 31,502$ 10,753$ 16.23% Total Revenues and Transfers 69,269$ 1,130,270$ 57.59% 1,962,584$ 1,108,578$ 1.96% Expenditures Library Operations 83,387$ 315,494$ 15.81%1,995,272$ 329,718$ -4.31% 50 Salaries 54,921 163,110 33.18% 491,573 146,994 10.96% 52 Benefits 7,375 65,090 33.13% 196,481 69,634 -6.53% 54 Contractual Services 13,911 52,369 13.87% 377,618 64,466 -18.77% 56 Supplies 7,180 17,925 27.32% 65,600 15,249 17.55% 99 Debt Service - 17,000 1.97% 864,000 33,375 -49.06% Total Expenditures and Transfers 83,387$ 315,494$ 15.81% 1,995,272$ 329,718$ -4.31% Surplus(Deficit) (14,118)$ 814,776$ (32,688)$ 778,860$ *August represents 34% of fiscal year 2025 YORKVILLE PUBLIC LIBRARY STATEMENT OF REVENUES, EXPENDITURES AND TRANSFERS For the Month Ended August 31, 2024* Fiscal Year 2024 For the Month Ended Aug 31, 2023 September Director’s Report 2024 Upcoming Events and Programs: • Sept 11 – Learning to Decorate Like It’s a Piece of Cake • Sept 12 – 3rd Annual Story Walk Family Event w/Y115 • Sept 14 – Story Time and Graphic Novel Presentation with author Kelly Leigh Miller in collaboration with Y115 • Sept 18 – Autism Awareness Program • Sept 21 – Inspired! A Celebration of Poetry & Art • Sept 25 – An Evening with author, Amy Kemp • Sept 26 – Yorkville Then & Now 1:00 & 6:00 • And so many more! Library Operations: Received an email from Jeff at 2010 Engineering Group letting me know that he has checked on the chiller delivery and it is currently scheduled for 12/9. Oakbrook plans to install the new chiller when it arrives, then leave the start-up until spring. During the extreme high temperatures the week of Aug 26, we had our digital sign shut down because it reached a temperature of 140 degrees. Once the temperature dropped, the sign came back online. I placed a service ticket with Aurora Sign Co to come inspect the fans and ventilation since it has not been serviced since installation in 2019. I will be in contact with the City to start the process of RFP for our LED lighting upgrade for this year. We have a list of quantities, types of fixtures, and proposed measures that will need to be included in the RFP to match our existing lighting. Reached out to our electrician to quote us on 2 replacement surge protectors for 2 of our electrical panels. Ted has let me know that it is time to replace. Through a discount with the e-Rate program, we have purchased a new firewall and service for next year. Our current firewall service will be in effect until 11/14/24. Our IT person will have the new server ready for the shift to the new firewall closer to this date. We received a call about an alarm on our fire panel for a strobe error. A service call was issued and ADS came, inspected, and determined that we needed to replace our power supply batteries in the sprinkler room. The YPD was called to come issue parking tickets to 5 students parking in our lot before the library opened. An email was also sent to the YHS Principal, Assoc. Principal, and Director of Operations. The Y115 will be installing 7 signs along the south side of the parking lot which state no student parking – violators will be towed. For the first week of school, I sat outside when school was dismissed to make sure people were not parking in the fire lane for student pickup. Strategic Planning: The managers had a final strategic plan meeting in August with our consultant to go over what implementation will look like. She recommended we create an activity plan outline listing short term goals, who will be responsible for them, what the timeline would look like, and how we might evaluate the process toward progress. We will have our Learning Report, 10-page Strategic Plan for 2024-2027, and the 1-page plan overview posted on a dedicated page on our website. Staff: We have hired 3 new pt library clerks to work in Circulation, Tech Services, and Children’s Departments. They are replacing 2 employees who left to start college. I held a manager meeting to start the process of creating an Activity Plan after we met for a final meeting with our Strategic Planning Consultants. This plan will be a detailed outline of specific steps and tasks needed to achieve short-term goals. It will focus on the “how” and “who” of implementing the strategies for our long-term goals. Our Sunshine Committee just had their 1-year anniversary. We are opening up the committee for new members and allowing members to step down. Our Technical Services Manager will be attending a professional development workshop at the Morris Area Public Library on book repair and protection. Other: Had a meeting with a couple people from the Kendall County Administration about the progress of the Broadband project the county is currently undertaking. We discussed ways we could work together to provide programs and services for our un/underserved in the community. In 2023, the Illinois Office of the Secretary of State included $5 million in their budget for an e- resource package that would be available without charge to all Illinois communities. The program was said to be administered by the Illinois State Library (ISL). ISL is a department of the Office of the Secretary of State. Fast forward to August 2024, that said e-Resource package is now posted on our website for our community to utilize. https://www.yorkville.lib.il.us/databases/ The FOL officers met to discuss the future of the Mini Golf FUN Raiser with the absence of our shared Community Engagement and Marketing Coordinator. They sent out a survey to all FOL members looking for their feedback. More discussion will follow after the Used Book Sale. We hosted the monthly Yorkville Area Chamber of Commerce – Business Women Connect breakfast meeting. There were 42 people in attendance. The Vocational Education Coordinator for Y115 reached out to bring over 4 students daily this semester to clean shelves, organize kids’ area, stamping cards, shredding, and general light work. They were a big help to us last year and we look forward to having them back. Meetings & Events Attended: 8/1 – SAIL Directors Meeting 8/19 – Strat Plan implementation meeting 8/2 – Meeting with Kendall Co Administrator 8/19 – FOL Board meeting 8/7 – RAIL webinar “The Safe Library” 8/20 – Chamber Business Women Connect 8/12 – FOL meeting 8/22 – GOLD Directors Meeting 8/12 – Manager meeting 8/22 – ALA webinar on Generative AI 8/12 – Meeting with TBS 8/22 – Meeting with TBS 8/12 – Personnel Committee Meeting 8/27 – 8/30 – Set up for FOL UBS 8/12 – Board meeting 8/28 – RAIL webinar Creating accessible pdfs 8/17 – Staff Party 8/29 – Meeting with Y115 about parking signs 8/19 – Admin meeting w/City 8/31-9/1 – FOL Used Book Sale AUGUST 2024 YOUTH PROGRAMS Name of Program Age 0-5 Age 6-11 Age 12-18 Adult All Ages At Library Off Site Attendance Get Ready for Kdg 20 7 x 27 Drop in Story (5) 155 x 155 3d Print- in person 7 7 x 14 Window Art 5 7 1 x 13 All things Gnome 11 7 7 x 25 Family Fort Night 29 x 29 Color with the Cops 54 x 54 Beautiful Oops 2 16 3 6 x 27 Book Club 1-2 8 x 8 Book Club 3-5 4 x 4 Books for BINGO 69 x 69 Chalk the Walk 6 5 9 x 20 LEGO Kits 3 11 4 x 18 Creek Stomp (2) 67 x 67 Storybook Yoga 2 8 9 x 19 4-H Science Explorers x 0 Junior Threads 2 5 1 3 x 11 Tots and Toddlers 21 18 x 39 Read with Paws 3 16 1 13 x 33 Mommy and Me Yoga 8 7 x 15 Artful Beginnings 16 15 x 31 TOTAL PROGRAMS 26 TOTAL ATTENDACNE 678 +8 passive programs with 1230 attending (Escape Room, Makerspace, Coloring Pages, Scavenger Hunt (X2), 3d Print (virtual), Spanish Story Time (virtual) AUGUST 2024 ADULT PROGRAMS: 8/1 Chair Yoga 26 8/1 Dungeons & Dragons 11 8/1 ELL PM 4 8/2 Roaming Readers 4 8/3 ELL AM 2 8/5 ELL AM 2 8/5 ELL PM 2 8/6 ELL AM 4 8/6 ELL PM 6 8/6 Threads & More 8 8/6 Books & Cooks 8 8/7 ELL AM 3 8/8 Chair Yoga 28 8/8 Dungeons & Dragons 11 8/8 ELL PM - 8/10 ELL AM 2 8/12 ELL AM 2 8/12 ELL PM - 8/13 Dabblers AM 9 8/13 ELL AM 2 8/13 ELL PM 3 8/13 Dabblers PM 9 8/14 ELL AM 3 8/14 Lunch Bunch 9 8/14 WorkNet Batavia 3 8/15 Tech Help for Seniors 3 8/15 Chair Yoga 25 8/15 Dungeons & Dragons 12 8/15 ELL PM 4 8/15 Men’s Book Club 9 8/16 Roaming Readers 3 8/17 ELL AM 4 8/17 Genealogy 2 8/19 ELL AM 3 8/19 Healthy Cooking 22 8/19 ELL PM - 8/21 Safe & Secure Online 12 8/21 Thriller Book Club 10 8/22 Chair Yoga 25 8/22 Dungeons & Dragons 11 8/22 ELL PM 3 8/24 ELL AM 3 8/26 Movie Madness 12 8/26 Horror Book Club 10 8/27 Creative Writing 11 8/28 WorkNet Batavia 2 8/29 Dungeons & Dragons 11 Total Programs for the Month 59 Total Attendance 394 +6 passive programs with 90 attending (Puzzle Table, Puzzle Exchange, Chess Table, Art Wall, Poem of the Week, Summer Reading Logs) Meeting Room Use: rentals- 5, library use- 24, zoom- 3 Board Room Use: community- 0, library- 14 Study Room Use: 102 Museum Pass: 14 Volunteers: Friends of the Library hosted our Annual Library Book Sale, and have been continuing to index the KCR Obits (this month’s volunteer/s: Sands U.). YORKVILLE STATISTICS FOR FY25 PRAIRIECAT web renewals web holds chckouts+ renewals chckouts renewals holds placed holds filled checkins Items lent to other libraries Items borrowed from other libraries Items to Reciprocal Borrowers atYorkville Items added Patrons added MAY 754 1859 5891 5588 303 348 1768 5873 522 1442 235 332 90 JUNE 840 2104 10045 9639 406 355 2157 7359 577 1786 224 485 171 JUL 1008 1958 9138 8647 491 358 2045 9332 591 1678 151 298 152 AUG 679 1969 7364 7000 364 393 2134 7912 587 1774 164 95 101 SEP OCT NOV DEC JAN FEB MAR APR Totals CIRCULATION TOTAL ADULT JUV.YA TOTAL Books Videos Audios Mag other Total Circs (use of resources) ANCESTRY E-READ IL (boundless)OMNI (libby)OCLC SEARCHES HITS E-BOOK E-AUDIO USERS E-BOOK E-AUDIO USERS VIDEO LENT BORROWED MAY 26 14 51 130 71 898 1021 516 9 17 JUN 133 38 70 163 91 954 993 524 10 11 JUL 28 38 90 191 83 985 1034 553 22 32 AUG 96 31 82 213 92 951 1013 525 22 32 SEP OCT NOV DEC JAN FEB MAR APR Totals FY 2023 ATTENDANCE MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR TOTALS PATRON DOOR COUNT 7547 8300 7988 7130 CURBSIDE PATRONS 6 4 4 5 HOME DELIVERY 15 25 30 24 CARDS ISSUED THROUGH WEBSITE 13 31 27 15 CHILDREN'S AGE 0-5 PROGRAMS 13 18 16 16 AGE 0-5 ATTENDANCE 518 378 401 275 CHILDREN'S AGE 6-11 PROGRAMS 15 22 22 16 AGE 6-11 ATTENDANCE 130 399 473 285 NUMBER OF CHILDREN'S PASSIVE PROGRAMS 7 8 10 8 CHILDREN'S PASSIVE PROGRAM ATTENDANCE 500 726 910 1130 NUMBER OF YA PROGRAMS 7 14 11 12 YA PROGRAM ATTENDANCE 67 192 95 50 NUMBER OF YA PASSIVE PROGRAMS 3 5 4 3 YA PASSIVE PROGRAM ATTENDANCE 75 110 103 100 YOUTH SUMMER/WINTER READING 425 NUMBER OF ADULT PROGRAMS 42 42 49 59 ADULT PROGRAM ATTENDANCE 420 362 350 394 NUMBER OF ADULT PASSIVE PROGRAMS 6 6 7 6 ADULT PASSIVE PROGRAM ATTENDANCE 105 77 90 129 ADULT SUMMER/WINTER READING 13 61 MEETING RM. RENTAL/COMMUNITY USE 4 19 7 5 MEETING ROOM USE:17 20 20 24 BOARD ROOM USE 13 19 15 14 STUDY ROOM USE 82 140 112 102 MUSEUM PASS 16 16 19 14 YOUTH COMPUTER SESSIONS 29 41 26 42 ADULT COMPUTER SESSIONS 215 208 247 244 YOUTH VOLUNTEER HOURS IPLAR NOTES: COUNT LIVE (SYNCRONOUS) VIRTUAL PROGRAMS AS PROGRAM ATTENDANCE COUNT VIEWS OF RECORDED (ASYNCRONOUS) VIRTUAL PROGRAMS AS PASSIVE PROGRAM ATTENDANCE Upcoming Special Events Special Events, Informational Programs, Book Clubs, Creative Outlets, & Social Groups Informational Programs Adult Services upcoming programs Yorkville P ublic L ibrary Sept. 2024 For a complete listing of upcoming adult programs and book groups, check out the Adult Services pages on the library's website. Yorkville Public Library 902 GAME FARM RD, YORKVILLE, Illinois 60560 630-553-4354 www.yorkville.lib.il.us/ Creative ProgramsPrograms for Foodies A book signing with Kelly! In-person storytime with Kelly Leigh Miller! f o l l o w e d b y ... A book signing with Kelly! 1 2 :3 0 P M f o l l o w e d b y ... ALL ARE WELCOME FORTHIS FREE EVENT! SATURDAY, SEPTEMBER 14TH! JOIN US AT THE YORKVILLE PUBLIC LIBRARY! 902 GAME FARM ROAD YORKVILLE, IL 60560 HOSTED BY YORKVILLE PUBLIC LIBRARY, IN COLLABORATION WITH Y115! Hardcover copies of Stella, Star Exploreravailable for purchase for $10 (cash only.) In-person graphic novel presentation & drawalong with Kelly Leigh Miller! Hardcover copies of Cloud Puppy available forpurchase for $10 (cash only.) JOIN US FOR A DAY OFSTORIES, ART, & FUN!R S V Phere! https://forms.gle/FQYC1382MC4a6YcM9 9 :3 0 a m Monthly Statistics August 2024 New Cardholders Added 2024: 101 2023: 124 Change: -18.55% Technology Stats Events and Programs 2024: 120 2023: 83 Change: +44.58% Items Added 2024: 95 2023: 323 Change: -70.59% Events and Program Attendance 2024: 2,424 2023: 1,971 Change: +22.98% 2024: 2,259 2023: 1,876 Change: +20.42% Digital Checkouts 2024: 286 2023: 303 Change: -5.61% Computer Use 2024: 6,326 2023: 5,750 Change: +10.02% Website Hits Checkouts 2024: 8,043 2023: 8,242 Change: -2.41% Visits 2024: 7,130 2023: 7,135 Change: -0.07% YORKVILLE PUBLIC LIBRARY LOST AND FOUND PROCEDURES H. Lost and Found Policy The Yorkville Public Library is not responsible for the security of personal items brought into or onto the library property. Unclaimed items are managed in accordance with the following guidelines: • Lost and Found items will be dated and stored for a period of fourteen (14) days. Reasonable attempts will be made to contact the owners (to the extent ownership is known) to reclaim their lost items. Items not claimed within fourteen (14) days become Library property. Unclaimed items will then be donated to charity or discarded. • Unclaimed currency or equivalent will be added to the library’s General Fund. • Perishable and unhygienic items such as food, baby bottles, beverage containers and personal care items will be disposed of immediately. • In order to protect patron privacy and limit computer security risks, library staff will not access data stored on flash drives, cell phones, tablets, or other electronic devices in order to determine ownership. • Certain types of property including unclaimed identification documents, driver’s licenses, wallets, laptops and cell phones will be kept in a secure location at the library. After 30 days, such items will be turned over to the Yorkville Police Department. A person claiming an item must accurately describe it and may be required to show valid proof of identification to claim certain items, such as credit/debit cards, personal documents, and items with a value over $50. The library is not responsible or liable if lost items are claimed by someone other than the rightful owner. Adopted:___________ YORKVILLE PUBLIC LIBRARY LOST AND FOUND PROCEDURES When an item is found or turned over, library staff must fill out and attach a lost & found tag with the date and location the item was found, their initials, and any other relevant information. Items that are left in the library will be disposed of in accordance with the following guidelines: • Items that are perishable or unhygienic (food, drinks, baby bottles, dirty clothing, etc.) will be disposed of either immediately or at the end of the business day. • General personal items (clothing, sunglasses, keys, umbrellas, canes, backpacks, tumblers, etc.) will be disposed of after 14 days. • Credit or debit cards will be securely disposed of after 14 days. • Personal documents will be shredded after 14 days. • Flash drives and other storage devices will be securely disposed of after 14 days. • Driver’s licenses, passports, wallets/purses, electronic devices (e.g., cellphones, laptops, or tablets), transportation/mobility equipment (bicycles, skateboards, walkers, etc.), and other items with an assumed value of more than $50 will be turned over to the Yorkville Police Department after 14 days. • Unclaimed cash will be considered a donation and added to the Library’s General Fund. The Circulation Department staff, Circulation Manager, and Technical Services Manager are responsible for ensuring that lost items are properly tagged, stored, and when appropriate, disposed of or turned over to the Yorkville Police Department. 902 Game Farm Rd – Yorkville, IL 60560 – 630-553-4354 – www.yorkville.lib.il.us To: Board of Trustees From: Shelley Augustine – Library Director Date: September 1, 2024 Subject: FY25 Per Capita Grant Requirements Each year there are certain requirements the board must fulfill related to the Per Capita Grant we apply for from the Illinois State Library. This year’s requirements are the same as last year’s, to review Serving Our Public 4.0. Over the course of the next few months, I will review the chapter checklists, sharing the library’s progress towards meeting all of the standards, and those that may be part of our strategic plan for the coming year. A full copy of Serving Our Public 4.0: Standards for Illinois Public Libraries has been emailed to your trustee email and also included in the packet for the Sept 9, 2024 meeting. Chapter 1 (Core Standards): The Yorkville Public Library meets all of the core standards in this chapter. • Core 13: The library has a board-approved mission statement, a long-range/strategic plan, disaster prevention and recovery plan, collection management policy, personnel policy, technology plan, and other policies as appropriate to the library’s operation and regularly updates and maintains them as appropriate. o Part of our new strategic plan includes a plan for growth of services to support the expanding population (goal 3.2), and this would include updating policies and procedures with the Policy Committee and Department Managers in the coming fiscal year. Chapter 2 (Governance and Administration): The Yorkville Public Library meets all of the standards in this chapter with the exception of: • Library board reviews library policies on a regular basis. o Part of our new strategic plan includes a plan for growth of services to support the expanding population (goal 3.2), and this would include policies and procedures. We will begin to schedule 2 Policy Committee meetings each fiscal year to review and update policies. Chapter 3 (Personnel): The Yorkville Public Library meets most of the standards in this chapter. • Library has staffing levels that are sufficient to carry out the library’s mission. o Goal 3.1 of our strategic plan includes cultivating organizational development to support staff and Trustees. Some of the actionable steps we will take to meet this goal are to update job descriptions, performing a staff salary study, and creating pay grades for positions. 33 W. Grand Ave. Suite 401 Chicago, Illinois 60654-6799 312-644-1896 Fax 312-644-1899 www.ila.org STANDARDS FOR ILLINOIS PUBLIC LIBRARIESSERVING OUR PUBLIC 4.0Serving our Public 2019 COVER.indd 1Serving our Public 2019 COVER.indd 1 12/12/19 2:57 PM12/12/19 2:57 PM ii • Serving Our Public 4.0: Standards for Illinois Public Libraries Serving Our Public 4.0 Standards for Illinois Public Libraries The paper used in this publication meets the minimum requirements of American National Standard for Information Sciences—Permanence of Paper for Printed Library Materials, ANSI Z39.48-1992. © Illinois Library Association 2019 Publication design and composition by JDRB Design, Chicago, IL All rights reserved except those which may be granted by Sections 107 and 108 of the Copyright Revision Act of 1976. ISBN: 978-1-890249-05-2 Printed in the United States of America by Aspen Printing Services. Library of Congress Cataloging-in-Publication Data Illinois Library Association. Serving our public 4.0: standards for Illinois public libraries. pages cm. Updated ed. of: Serving our public 3.0: standards for Illinois public libraries/Serving Our Public Task Force. 2009. ISBN 978-1-8902490-05-2 (alk. paper) 1. Public libraries—Standards—Illinois. I. Illinois Library Association. Serving Our Public Task Force. Serving our public 3.0 Il. Title. Z732.12139 2019 027.4773—dc23 2013049712 Serving Our Public 4.0: Standards for Illinois Public Libraries • iii Table of Contents Introduction ............................................................................................................iv Acknowledgements ....................................................................................................v How to Use Serving Our Public 4.0 ..........................................................................vi Chapter 1 Core Standards .....................................................................................1 Chapter 2 Governance and Administration ............................................................5 Chapter 3 Personnel..............................................................................................9 Chapter 4 Access ................................................................................................13 Chapter 5 Building Infrastructure and Maintenance ............................................15 Chapter 6 Safety .................................................................................................17 Chapter 7 Collection Management .....................................................................19 Chapter 8 System Member Responsibilities and Resource Sharing ........................23 Chapter 9 Public Services: Reference and Reader’s Advisory Services ....................25 Chapter 10 Programming .....................................................................................29 Chapter 11 Youth/Young Adult Services ................................................................31 Chapter 12 Technology .........................................................................................35 Chapter 13 Marketing, Promotion, and Collaboration ...........................................41 Appendices Appendix A Useful Illinois Statutes ........................................................................46 Appendix B Records to Be Retained and Disposed ..................................................49 Appendix C Topics Recommended for Inclusion in Board Bylaws ...........................50 Appendix D Topics Recommended for New Trustee Orientation .............................52 Appendix E Recommended Staffing Levels .............................................................53 Appendix F Topics Recommended for Public Use of the Library Policy ...................54 Appendix G Recommended Hours of Service by Population ....................................55 Appendix H Topics Recommended for Collection Management Policy ....................56 Appendix I Collection Management Worksheet .....................................................57 Appendix J New Facility Planning .........................................................................59 Appendix K Facility Management Checklists ..........................................................61 Glossary ..................................................................................................................65 iv • Serving Our Public 4.0: Standards for Illinois Public Libraries Introduction Serving Our Public 4.0: Standards for Illinois Public Libraries has been completely revised by a group of library professionals convened in 2017 by the ILA Executive Board. Months of task force work, input from public hearings, and feedback resulted in a newly designed document that is current to the changing needs of libraries and users. To complete the revision, task force members reached out to subject matter experts for review of specific chapters. Core standards and checklists were reviewed, revised, and amended to be in line with the Serving Our Public 4.0 standards. Draft standards were shared via survey to various on- line public library director electronic discussion lists in both the Reaching Across Illinois Library System and the Illinois Heartland Library System, and this feedback was incorporated. A hearing of the proposed standards took place at the 2018 ILA Annual Conference in Peoria, and finally, the draft was shared with the Illinois State Library for review and input. The revised standards were approved by the ILA Executive Board in June 2019. Serving Our Public 4.0 contains 13 chapters, including new ones for Youth and Young Adult Services, Building Infrastructure and Maintenance, and Illinois Public Library Resource Sharing Responsibility; and three new appendices. Serving Our Public 4.0 is not meant to be a one-size-fits-all document. Task force members struggled to find a balance between those libraries serving hundreds of people to those serving thousands and all of the library communities in between. Input from the Illinois library community and stakeholders served as the driving force that shaped this document. Serving Our Public 4.0: Standards for Illinois Public Libraries • v Acknowledgements Members of the Task Force Betsy Adamowski, Wheaton Public Library, Co-Chair Brian Shepard, Indian Trails Public Library District, Co-Chair Cristy Stupegia, LaSalle Public Library, Co-Chair Monica Cameron, Shelbyville Public Library Celeste Choate, Urbana Free Library Veronda Pitchford, Califa Ellen Popit, Illinois Heartland Library Association Subject Matter Experts Consulted Kami Farahmandpour, Principal, Building Technology Consultants Alex Todd, Executive Director, Prospect Heights Public Library HR Source John Keister, John Keister and Associates Illinois Library Association Youth Services Forum Illinois Library Association Young Adult Services Forum Tiffany Nash and Dan Pohrte, Product Architecture + Design vi • Serving Our Public 4.0: Standards for Illinois Public Libraries How to Use Serving Our Public 4.0 Overview Statewide public library standards are designed to serve as a catalyst from which local planning can take place. The Serving Our Public 4.0 standards are seen as a guide for librarians, library staff, and boards of trustees’ discussions during budget preparation and strategic planning. The regular review of the standards helps the library evaluate its progress over several years toward becoming an ideal library for its community. As the library staff and trustees discuss the Core Standards and individual chapters, the library’s strengths and weaknesses are revealed, allowing celebration of the strengths and plans to build on them; and plans to eliminate or improve the weaknesses. There are multiple ways to use Serving Our Public 4.0 1. During board meetings, in-depth discussions of individual chapters provide a review, reflection, and refinement of the library’s service philosophy and strategically guide library planning. 2. Each month, as part of the librarian’s report, the administrator reviews a chapter checklist, sharing the library’s progress, as well as recommendations for changes, with discussion and input from the board. 3. A board committee is appointed to compare the library’s advancement toward achieving the standards, and a report is shared with the full board on a regular basis. As needed, the committee, with input and insight from the library administrator, proposes changes to the library’s goals. 4. Library staff meetings focus on the chapter standards, allowing incorporation of Serving Our Public into the staff’s understanding of the library’s service philosophy. Core Standards The Core Standards are considered essential to the foundation of quality library service to Illinois residents. The Core Standards are grouped together in Chapter 1 and applicable Core Standards are repeated with each chapter. The Core Standards can be discussed as a unit or in conjunction with the chapter standards. Chapter Standards Chapter specific standards provide a detailed blueprint for developing, improving, or enhancing areas of library activity. While the Core Standards provide the foundation, the chapter standards provide a superstructure for the library’s advancement. Checklists Many librarians and trustees are interested in a way to formally compare progress from year to year. A board committee, the library director, and/or the staff can complete the checklist. When a checklist is completed, it should be dated and signed. Adding related comments and notes to personalize the checklist is encouraged. Serving Our Public 4.0: Standards for Illinois Public Libraries • 1 Chapter 1 (Core Standards) National Public Library Definition Public library statistics are collected annually from more than 9,000 public libraries through the Public Library Statistics Cooperative (PLSC) for public library data and disseminated by the Institute of Museum and Library Services (IMLS). Descriptive statistics are collected for all public libraries. Data is available for individual public libraries and is also aggregated to state and national levels. In order to accurately compare public library data from all fifty states, every state has agreed to collect public library data using the “PLSC Public Library Definition” as detailed below: A public library is an entity that is established under state enabling laws or regulations to serve a community, district, or region, and that provides at least the following: 1. an organized collection of printed or other library materials or a combination thereof; 2. paid staff; 3. an established schedule in which services of the staff are available to the public; 4. the facilities necessary to support such a collection, staff, and schedule; and 5. is supported in whole or part with public funds. Introduction As with past editions, the Serving Our Public 4.0 task force struggled in finding the balance between inclusivity and setting the bar at a meaningful level. The consensus of the current and former task force members is that a “one-size-fits-all” document is not plausible. Public libraries are largely locally funded and should be uniquely suited to the needs and resources of their communities and users. Nevertheless, it is in the public interest and the interest of the library community to have the word “library” signify certain standard conditions that one could expect to find. A library that does not currently meet one or more of the core or other standards might cite that deficiency in making a case for increased funding. Coming up to the standard might be the focus of one or more objectives in a library’s strategic plan. The staff and boards of libraries that meet basic standards might pose the query, “What makes a library effective?” and consider ways of enhancing the library’s effectiveness in serving its community. After reviewing the federal library standards and other states’ library standards, the task force outlined the following basic essential standards that all Illinois public libraries should work daily to uphold: 1. operate in compliance with Illinois library law;* 2. have an organized collection of information; 3. have written library policies approved by the library’s governing body; 4. have a fixed location(s) with posted regular hours of services; 5. have a trained, paid staff to manage the collection and provide access to it; 6. be supported in part or in whole by public funds; and, 7. have an identifiable library materials budget. *Illinois law does also recognize contractual libraries. 2 • Serving Our Public 4.0: Standards for Illinois Public Libraries In addition to these essential standards, listed below are standards that have been enhanced and defined. Illinois Public Library Core Standards Core 1 The library provides uniformly gracious, friendly, timely, and reliable service to all users. Core 2 The library is established and operates in compliance with Chapter 75 of the Illinois Compiled Statutes. Core 3 The library is governed by a board of trustees elected or appointed and constituted in compliance with the relevant sections of Chapter 75 of the Illinois Compiled Statutes. Core 4 The library complies with all other state and federal laws that affect library operations. (See Appendix A) Core 5 The library adopts and adheres to the principles set forth in the American Library Association’s (ALA) Library Bill of Rights and other ALA intellectual freedom statements and interpretations. Core 6 The library adopts and adheres to the Code of Ethics of the American Library Association. The library adopts and adheres to the Public Library Trustee Ethics Statement, developed by United for Libraries, a division of ALA. Core 7 The board of trustees adopts written bylaws that outline the board’s purpose and operational procedures and address conflict-of-interest issues. (See Appendix C) Core 8 The board of trustees appoints a qualified librarian as library administrator and delegates active management of the library to the library administrator. (For the purposes of this document, a qualified librarian is a person holding a Master of Library Science (MLS), Master Science in LIS, Master of Library and Information Science (MLIS), or other comparable degree from an ALA-accredited program and/or actively participates in continuing education opportunities each year offered by the Illinois State Library, regional library systems, and the Illinois Library Association. Library boards and communities should strive to have a minimum of one staff member holding an ALA- accredited master’s degree.) Core 9 The board of trustees meets regularly, in accordance with the Illinois Compiled Statutes, with the library administrator in attendance. All board meetings and board committee meetings shall comply with the Open Meetings Act. Core 10 The board of trustees has exclusive control of the expenditure of all monies collected, donated, or appropriated for the library fund and all property owned by the library. Core 11 The library has a board-approved written budget. The budget is developed annually by the library administrator and the board with input from the staff. Core 12 The board of trustees annually determines if the library’s revenues are sufficient to meet the needs of the community. If the revenues are not sufficient, the board of trustees will take action to increase the library’s revenues. Core 13 The library has a board-approved mission statement, a long-range/strategic plan, disaster prevention and recovery plan, collection management policy, personnel policy, technology plan, and other policies as appropriate to the library’s operation and regularly updates and maintains them as appropriate. (See Appendices F and H) Serving Our Public 4.0: Standards for Illinois Public Libraries • 3 Core 14 The library administrator presents written monthly reports, including statistics, on library operations to the board of trustees. In addition, monthly fiscal reports are presented by the library administrator and/or the library board treasurer. Core 15 The board of trustees annually reviews the performance of the library administrator. Core 16 The library is a member of an Illinois regional library system, fulfills the membership requirements of its system, is a responsible partner in the Illinois Library and Information Network (ILLINET), and participates in resource sharing through interlibrary loan and reciprocal borrowing. Core 17 The library provides access to resource sharing databases, participates in resource sharing by entering the library’s collections into a regional, statewide, or national database, and actively promotes resource sharing via interlibrary loan and reciprocal borrowing. Core 18 The library utilizes a variety of methods to communicate with its community. Core 19 The library is located in a facility designed or renovated for library purposes and complies with all applicable local, state, and federal codes. Core 20 A library is open a minimum of fifteen hours per week according to the Illinois Administrative Code [23 Ill. Adm. Code 3030.110]. Core 21 As a baseline, the library appropriates money to major budget categories (personnel, benefits, library materials, other operating expenditures) using the Illinois Public Library Annual Report statewide percentages analysis. Core 22 The library board and staff promote the collections and services available to its community. Core 23 At least every five years, and more frequently if necessary, the library conducts a review to determine if the library is providing facilities, collections and services in a quantity, at a time, and in a manner that meets the needs of the community. Core Standards Serving Our Public 4.0: Standards for Illinois Public Libraries • 5 Chapter 2 (Governance and Administration) Public library service is provided to the people of Illinois through local tax-supported public libraries, regional library systems, the Illinois State Library, and the statewide library network (ILLINET). Illinois public libraries are governed by boards of trustees elected or appointed according to the provisions of the Illinois Compiled Statutes under which the libraries are established—village, city, town, district, township, etc. For Illinois public libraries to maintain the highest standards of excellence, they shall be staffed by a qualified librarian, be administered by a board of trustees, file an Illinois Public Library Annual Report (IPLAR) with the Illinois State Library, have a written mission statement and a long- range/strategic plan, and periodically review policies and procedures that reflect the needs of the local community. Library boards carry the full responsibility for the library and its policies. The three roles of a library trustee are to hire the library administrator, make library policy, and approve library budgets. Administering library policy, including management of day-to-day operations, collection management, technology plans, and staffing decisions, is delegated to the library administrator. The library administrator provides the board with clear, relevant, and timely information that will enable it to make informed decisions in regard to policy, planning, and budget. Governance and Administration Standards 1. The mission statement and long-range/strategic plan are developed by the board, administrator, and staff and then approved by the board. These documents are based on a sound knowledge of public library service and a deep understanding of the community. Surveys, neighborhood dialogues, hearings, and input from staff members who serve the community on a daily basis provide a framework for this understanding. The process includes the difficult task of eliciting input from those who do not use the library. 2. The Library prepares, on an annual basis the Illinois Public Library Annual Report (IPLAR). The Illinois State Library is the agency legally required to: (1) compile, preserve and publish public library statistical information [15 ILCS 320/7(m)], and (2) compile the annual report of local public libraries and library systems submitted to the State Librarian pursuant to law [15 ILCS 320/7(n)]. In addition, all Illinois public libraries are required by statute [75 ILCS 16/30-65] to prepare an annual report. The library administrator, on a monthly basis, prepares a monthly report for the library board of trustees. This report will include, at the minimum, the minutes of the last month’s meeting, monthly financial statements, administrator report, and library use statistics. 3. The board reviews most library policies every three years. The policy governing the selection and use of library materials must, by law, be reviewed biennially. [75 ILCS 5/4- 7.2 or 75 ILCS 16/30-60]. 4. Board members participate in relevant local, state, regional, and national decision making to effect change that will benefit libraries. This can be achieved through a variety of methods. Among these, board members can: a. Write, call, or visit legislators b. Attend meetings of other units of local government c. Serve on ALA, ILA, or system legislative committees d. Participate in other community organizations that have similar legislative interests 6 • Serving Our Public 4.0: Standards for Illinois Public Libraries e. Include the subject of legislation on board meeting agendas f. Provide a forum for local community issues 5. The board and the library administrator develop and conduct a meaningful and comprehensive orientation program for each new board member. This can be achieved by creating a trustee orientation checklist. (See Appendix D) 6. On an annual basis, each trustee participates in a continuing education activity that focuses on libraries, trusteeship, or other issues pertinent to libraries and reports on this activity to the full board. 7. The library provides financial support for trustee membership in ILA and ALA as well as trustee attendance at workshops and conferences when fiscally possible. 8. In encouraging citizens to run for the position of library trustee or in recommending citizens for appointment, the standing library board of trustees can use the following as a guide: a. Library trustees are selected for their interest in the library, their knowledge of the community, their ability to work well with others, their willingness to devote the time and effort necessary to carry out the duties of a trustee, their open- mindedness and respect for the opinions of others, and their ability to plan and establish policies for services. 9. The library keeps adequate records of library operations and follows proper procedures for disposal of records. (See Appendix B) 10. The library complies and keeps current with appropriate Illinois and federal laws pertaining to public libraries. a. The library complies with the Illinois Open Meetings Act [5 ILCS 120] and has a written policy specifying, at a minimum, how trustee board meetings and meetings of board committees are publicly posted, how other types of notification are made, and how the public attends and may participate in board and committee meetings. b. The library has a written Americans with Disabilities Act (ADA) policy. c. The library has a written equal employment opportunity policy and a written workers’ compensation procedure. d. The library bonds all staff and trustees responsible for library finances. 11. The library has a board-approved set of written bylaws that govern the conduct of the board of trustees and its relationship to the library and staff. Bylaws provide the library board of trustees with guidelines that allow for consistent, organized, and productive meetings and operations. The library trustees regularly review the bylaws to ensure the library board is operating under the bylaws’ guidelines and to ensure that the bylaws meet current organizational needs. 12. The library maintains insurance covering property and liability, including volunteer liability. 13. The library has a chain of command in place that will provide a smooth transition process when key members of the library staff leave the organization. Serving Our Public 4.0: Standards for Illinois Public Libraries • 7 Governance and Administration Governance and Administration Checklist L Library has an elected or appointed board of trustees. L Library has a qualified library administrator. L Library administrator files an Illinois Public Library Annual Report (IPLAR) with the Illinois State Library. L Library administrator prepares monthly reports (including statistics) of operations and services for the board’s review. L Library administrator and/or library board treasurer prepares monthly fiscal reports for the board’s review. L Library has a mission statement and a long-range/strategic plan. L Library maintains an understanding of the community by surveys, hearings, and other means. L Library board reviews library policies on a regular basis. L Library board members participate in local, state, regional, and national decision making that will benefit libraries. L Library develops an orientation program for new board members. L Library board members attend local, regional, state, and national conferences pertinent to libraries when fiscally possible. L Library keeps adequate records of library operations and follows proper procedures for disposal of records. L Library complies and keeps current with appropriate Illinois and federal laws pertaining to public libraries. L Library has a board-approved set of written bylaws that govern the conduct of the board of trustees and its relationship to the library and staff. L Library maintains insurance covering property and liability, including volunteer liability. L Library has a written succession plan focused on both internal and external talent development to fill anticipated needs for library leadership and other key personnel. Serving Our Public 4.0: Standards for Illinois Public Libraries • 9 Chapter 3 (Personnel) A good public library has a qualified staff that is paid competitive salaries. The staff is well trained through an ongoing program of staff development that includes both in-service training and participation in relevant classes, workshops, and meetings outside the library. Staff has a thorough understanding of all library policies and is able to interpret those policies to library patrons. The public has access to the services of a qualified librarian. For the purposes of this document, a full-time equivalent employee (FTE) works 37.5 hours per week including paid breaks of 15 minutes or less but excluding paid or unpaid meal breaks of 20 minutes or more. Personnel Standards 1. To ensure that library staff has a clear understanding of their responsibilities and rights as employees, the library has a board-approved personnel policy. The policy is developed by the library administrator with input from the staff. 2. Staffing levels are sufficient to carry out the library’s mission, develop and implement the library’s long-range/strategic plan, and provide adequate staff to offer all basic services during all the hours that the library is open. The library’s level of self-service versus assisted staffing should be considered when calculating adequate staffing levels. Basic services include circulation and reference. (See Appendix E) 3. Job descriptions for all positions and a salary schedule are included in the personnel policy or provided elsewhere. The job descriptions and salary schedule are reviewed periodically (preferably annually, but at least every three years) and revised as needed. Staff members have access to these documents. 4. Personnel policy, job descriptions, and hiring practices are in compliance with the Equal Employment Opportunity Commission (EEOC) guidelines and the requirements of the Americans with Disabilities Act. 5. The library compensates staff in a fair and equitable manner. Salaries alone typically account for up to 60 percent of the total budget. Salaries plus fringe benefits (FICA pension and health insurance) account for up to 70 percent. The library should conduct a market benchmarking study with pay ranges, conducted by a reputable company, to determine current competitive pay practices for their library. If the library does not have the means to do such a study it should seek advice from their library system for guidance. 6. The library gives each new employee a thorough orientation and introduces the employee to the particular responsibilities of the new employee’s job. The orientation includes but is not limited to the mission statement, library policies, guidelines, services of the library, employment benefits, and opportunities for continuing education. 7. The library has a performance appraisal system in place that provides staff with an annual evaluation of current performance and guidance in improving or developing new skills. 8. The library supports and encourages staff to acquire new skills, keep current with new developments in public libraries, and renew their enthusiasm for library work. Attendance at local, regional, state, and national conferences; relevant courses, workshops, seminars, and in-service training; and other library-related meetings provide a variety of learning experiences. The library provides paid work time and funding for 10 • Serving Our Public 4.0: Standards for Illinois Public Libraries registration and related expenses. While funding constraints may limit the total number of staff who can attend conferences, the attendance of at least the library administrator at the state library association conference is encouraged and funded. 9. The library provides access to library journals and other professional literature for the staff. 10. Public library trustees and administrators are aware of federal, state, and local statutes and regulations relevant to personnel administration. Principal regulations include: Fair Labor Standards Act [29 U.S.C. 201 et seq.] Illinois Human Rights Act [775 ILCS 5/1-101 et seq.] Americans with Disabilities Act [42 U.S.C. 12101 et seq.] Illinois Collective Bargaining Successor Employer Act [820 ILCS 10/0.01 et seq.] Illinois Public Labor Relations Act [5 ILCS 315/1 et seq.] Occupational Safety and Health Act [29 U.S.C. 651 et seq.] Family and Medical Leave Act of 1993 [29 U.S.C. 2601 to 2654] Civil Rights Act (Title VII) [42 U.S.C. 2000e] 11. The library complies with state and federal laws and codes that affect library operations. These laws include: Environment Barriers Act [410 ILCS 25/1 et seq.] Illinois Accessibility Code [71 Adm. Code 400 et seq.] Open Meetings Act [5 ILCS 120/1 et seq.] Freedom of Information Act [5 ILCS 140/1 et seq.] Local Records Act [50 ILCS 205/1 et seq.] State Records Act [5 ILCS 160/1 70/2 and 5/1-7 et seq.] Library Records Confidentiality Act [75 ILCS 70/1 et seq.] Drug Free Workplace Act [30 ILCS 580/1 et seq.] Americans with Disabilities Act [42 U.S.C. 12101 et seq.] Fair Labor Standards Act [29 U.S.C. 201 et seq.] Bloodborne Pathogens Standard [29 C.F.R. 1910.1030] Wage Payment and Collection Act [820 ILCS 115/1 et seq.] Minimum Wage Act [820 ILCS 105/1 et seq.] Public Officer Prohibited Activities Act [50 ILCS 105/3 et seq.] Illinois Governmental Activities [5 ILCS 420/4A-101 et seq.] Personnel Record Review Act [820 ILCS 40/0.01 et seq.] Local Governmental Employees Political Rights Act [50 ILCS 135/1 et seq.] Right to Privacy in the Workplace Act [820 ILCS 55/1 et seq.] Victims’ Economic Security and Safety Act [820 ILCS 180/1 et seq.] School Visitation Rights Act [820 ILCS 147 et seq.] Identity Protection Act [5 ILCS 179/1 et seq.] Serving Our Public 4.0: Standards for Illinois Public Libraries • 11 Personnel Checklist L Library has a board-approved personnel policy. L Library has staffing levels that are sufficient to carry out the library’s mission. L Library has job descriptions and a salary schedule for all library positions. The job descriptions and salary schedule are periodically reviewed and revised as needed. L Library’s hiring practices are in compliance with EEOC guidelines and the Americans with Disabilities Act. L Library salaries and fringe benefits account for up to 70 percent of total operations budget. L Library gives each new employee a thorough orientation. L Library evaluates staff annually. L Library staff and administration attend local, regional, state, and national conferences as well as training workshops and seminars where feasible. L Library provides staff access to library literature and other professional development materials. L Public library trustees and administrators are aware of federal, state, and local statutes and regulations relevant to personnel administration. L The library complies with state and federal laws that affect library operations. Personnel Serving Our Public 4.0: Standards for Illinois Public Libraries • 13 Chapter 4 (Access) The physical library remains central to successful service and while no one model can meet every need, some common requirements will help to create a functional and enjoyable environment for both staff and patrons. These include adequate and accessible space to house and circulate the collections, comfortable and light filled spaces for the public and staff, meeting and study spaces for both group and individual use, and youth spaces that inspire and teach children of all ages. Every five years the board should review the long term space needs of the library in conjunction with the library’s strategic plan. While planning for the expanding mission of public libraries, flexible space with a high degree of connectivity should be a central idea for future programs to be accommodated with minimal physical change. Access Standards 1. To the greatest extent possible, the library should aim to meet the requirements of the Americans with Disabilities Act (ADA) in order to provide a universal experience for all patrons. This shall include parking and building access along with internal circulation including elevators, toilet rooms, and seating for both staff and patrons. Available grants should also be explored as applicable. 2. The library should provide adequate, safe, well-lighted, and convenient parking during all hours of service. The minimum number of required parking spaces is usually governed by local ordinance. In the absence of local standards, libraries should provide one space per 500 square feet of library area. 3. The library’s entrance should be clearly visible, easily identified, and well illuminated for both arriving vehicles and pedestrians. When possible, the entrance should face the direction used by the majority of the patrons. 4. The library should be adequately illuminated and provide a number of lighting environments that are suitable for different uses. Natural light will be employed whenever possible. 5. The library should have clear wayfinding and adequate internal signage. All signage is in compliance with applicable federal, state, and local regulations. 6. Service points within the library should be clearly marked and visible for intuitive wayfinding relative to function and collections. 7. The ability for the public library to provide either access to current technologies is key to both the staff and patron efficiency and experience. The library should allocate funds annually as part of the capital assessment report in order to remain relevant and provide adequate services in this ever-changing environment. 8. Visually and/or physically separate spaces should be allocated for both the youth and adult collections and seating, including separate computing areas, along with a separation between the public computers for each age group. When possible, additional spaces for either teen or tween patrons can also be created with age appropriate services such as furniture for hanging out, collaboration, gaming, and art projects, gaming consoles, and dedicated AV computers. 9. The library should provide enough appropriate shelving and other types of display and storage to provide patrons with easy access and clear understanding of a variety of different materials. Shelving in each area should be appropriately scaled relative to the specific use and function. 14 • Serving Our Public 4.0: Standards for Illinois Public Libraries 10. The library should have sturdy and comfortable furnishings in sufficient quantity and variety to meet the needs of multiple types and ages of users. Furniture in youth areas shall be sizes appropriate for small children along with typical sized furniture for adult caregivers. Where possible, furniture shall be equipped with integrated power and data connections to facilitate mobile computing. Furniture and fabrics should be commercial grade or certified for or other high-traffic public use. 11. Ideally, a library should be open at least 25 hours per week although the minimum listed in Illinois Administrative Code is 15. [23 Ill. Adm. Code 3030.110] The hours are scheduled for the convenience of the community the library is serving. Access Checklist L The library provides the right amount of space of the right kind to meet the provisions of its long-range/strategic plan. L At least once every five years, the board directs a review of the library’s long-term space needs. L The staff are familiar with the requirements contained in the Americans with Disabilities Act (ADA) and work to address deficiencies in order to provide universal access to all patrons. L The library, including branches or other service points, is located at a site that is determined to be most convenient for the community. L The library provides adequate, safe, well-lighted, and convenient parking during all hours of service. L The library has the minimum required number of parking spaces. L The library’s entrance is easily identified, clearly visible, and well lighted. L The library has an identifying sign clearly visible from the street. Additional signs guide users from arterial streets to the library. L The library has adequate internal signage. L The library’s lighting levels comply with lighting standards. L All signage is in compliance with applicable federal, state, and local regulations. L The library building supports the implementation of current and future telecommunications and electronic information technologies. L The library has sturdy and comfortable furnishings in sufficient quantity to meet user needs. L Space is allocated for child and family use with furniture and equipment designed for use by children. L The library has enough shelving and other types of display and storage to provide patrons with easy access to all materials. L Shelving in the areas serving young children is scaled to their needs. Serving Our Public 4.0: Standards for Illinois Public Libraries • 15 Chapter 5 (Building Infrastructure and Maintenance) A library facility includes building and grounds, furnishings, building related equipment such as mechanical and HVAC equipment, elevators, etc. Every library is different. Some library facilities are simpler than others and may not include every component listed in these standards. These standards are written to apply to large and small libraries. In some cases, smaller library facilities are simpler, and with some basic knowledge, can be maintained by the staff. Good facility management is fiscally responsible and will result in fewer emergencies, lowered risk, and more attractive surroundings for staff and patrons, and leads to better planning. A well- managed facility is safer, more predictable, and less stressful to manage. A well-managed facility also increases the community’s trust in the library and how the community’s resources are spent. The standards indicated in this manual are primarily the library administrator’s responsibility. However, the library administrator can assign certain tasks to other personnel or vendors, and implement a system to ensure they are performed. In order to properly manage the library facility, the library administrator should have sufficient knowledge and familiarity with the facility systems to decide when it is appropriate to retain a professional to assist in the inspection, evaluation, and design of various repairs to the facility. Building Infrastructure and Maintenance Standards 1. The library maintains an inventory of all facility systems, including sufficient basic information that can be used in maintenance operations. This list should be prepared by the library administrator. 2. The library’s facility inventory system list should be consolidated in an easily accessible document which is made available in electronic format such that it can be accessed by key staff at all times remotely. 3. An ongoing maintenance checklist of building maintenance that needs to be done on a routine or ongoing basis should be kept. Ongoing maintenance is a preventative measure to ensure that facility systems do not fall into a state of disrepair. Ongoing maintenance can extend the service life of many items and reduce frequency of breakdowns. As an example, elevator inspections and maintenance are typically performed based on a regular schedule and contracted through an annual maintenance contract. 4. The library’s operating budget should include funds for all ongoing maintenance costs. 5. The library should maintain a periodic repair checklist of repairs to the facility that may be required on a periodic basis, typically more than one-year intervals. Periodic repairs should be performed to extend service life of certain facility systems, and to prevent further deterioration of the systems. When performed in a timely fashion, periodic repairs can address small issues before they become larger and more costly problems. 6. The library budget should allocate funds for periodic repairs in either of its operating budget or special reserve fund. 7. The library should have a list of all projected building capital projects. Capital projects are those projects that involve major repairs, rehabilitation, and/or replacement of facility systems. Such projects are implemented when a facility system has reached the end of its service life, or when defects in the original construction necessitate major repairs/ replacement. 16 • Serving Our Public 4.0: Standards for Illinois Public Libraries 8. The library develops a capital reserve fund that will fund major capital projects. Annual contributions to such a fund will allow the library to have sufficient funding to take care of the needed project. In general any item that cannot be accounted for in the library’s operating budget should be accounted for in the library’s capital reserve fund. 9. The library should have a capital asset plan. This plan can be written by the library administrator or by an outside professional. A capital asset plan will project facility funding needs over a ten, fifteen, and twenty-year period. 10. The board of trustees should review the library capital plan on annual basis to ensure all projects are addressed. 11. Every three to five years, review and update the capital asset plan to be certain all costs and interest rates are current. 12. All warranties, manuals, contact information, and other such documentation should be organized and consolidated for easy access. 13. The library should strive to make its building as environmentally friendly as possible. Building Infrastructure and Maintenance Checklists See Appendix J (New Facility Planning) and Appendix K (Facility Management Checklists) for in-depth building infrastructure and maintenance checklists. Serving Our Public 4.0: Standards for Illinois Public Libraries • 17 Chapter 6 (Safety) Consistency and formal rules can help the library stay a safe public space. Library staff must share responsibility for the safety and security of patrons as well as staff members. The issue of library safety and security covers a wide range of concerns, from natural disasters to more serious incidents such as theft and assault. Emergencies can happen anywhere, at any time. Planning for emergencies is necessary at the most basic levels. All libraries should address emergency preparedness. Safety Standards 1. The library provides a list of emergency call numbers at all staff phones in the library. Emergency call numbers include police and fire contacts. 2. A library floor plan shows entrances, exits, location of emergency supplies, fire alarms, and fire extinguishers. 3. The library has an emergency manual and a disaster plan that include instructions for all types of emergencies that might occur in a public library. The plan addresses: bomb threats, chemical release, earthquake, fire, gas leak, serious medical injury or illness, theft, threats to staff and patrons including active shooter, missing child, suspicious packages, severe weather, and lockdown procedures. 4. The library provides annual emergency training for staff in the following areas: fire and tornado drills, use of fire extinguishers, and location of the first aid kit. If the library has a NARCAN® kit and/or automated external defibrillator (AED), staff training is provided. 5. The library provides a call list and contact information that is reviewed biannually. Call list includes staff and library board members. Contact information is available for contractors who provide building maintenance, telecommunication support, deliveries, damage assessment, insurance benefits, landscaping and grounds support, legal advice, supplies, financial records, utilities, and disaster assistance. 6. Emergency medical supplies are stored in a designated location and are accessible to staff. 7. Emergency equipment such as electric, gas and water switches, fire extinguishers, and fire alarms are noted on a library floor plan and are tested biannually. 8. Safety of patrons and staff is paramount in an emergency. If there is time to consider property, a prioritization list shows what should be salvaged in order of importance. 9. A building safety checklist includes daily, weekly, quarterly, semi-annual, and annual safety procedures. Examples include fire and tornado drills, fire extinguisher operation, backflow test, entrances and exits clear, and leaks. 10. The library has a procedure such as a phone tree for letting staff know when it is unsafe to enter the library building. 11. The library has a designated tornado shelter. 12. Emergency exits and evacuation routes out of the library and to the tornado shelter are clearly marked for patrons throughout the library. Fire extinguisher locations are clearly marked. 13. The library provides adequate security for staff, users, and collections. 14. The library has a strong relationship with local police and community safety personnel and communicates with them on a regular basis about safety issues affecting the library. 18 • Serving Our Public 4.0: Standards for Illinois Public Libraries 15. At least two people (one may be a volunteer) shall be on duty during all open hours of operation. 16. Copies of the emergency manual and disaster plan are provided to community safety personnel. 17. Libraries with security cameras must have a policy for use and guidelines including real time access, archived access, and records retention. Signage notifying the use of the cameras must be displayed. Safety Checklist L The library provides a list of emergency call numbers at all staff phones in the library. L The library has a floor plan that shows entrances, exits, location of emergency supplies, fire alarms, and fire extinguishers. L The library has an emergency manual and disaster plan. L The library provides emergency training for staff, including fire and tornado drills, use of fire extinguishers, and location of the first aid kit, NARCAN® kit, and an automated external defibrillator. L The library provides a call list and contact information that is reviewed biannually. L Emergency medical supplies are stored in a designated location and are accessible to staff. L Emergency equipment such as electric, gas and water switches, fire extinguishers, and fire alarms are noted on a library floor plan and are tested biannually. L A prioritization list shows what should be salvaged in order of importance. L A building safety checklist includes daily, weekly, quarterly, semi-annual, and annual safety procedures. L A procedure exists for letting staff know when it is unsafe to enter the building. L The library has a designated tornado shelter. L Emergency exits and evacuation routes out of the library and to the tornado shelter are clearly marked. Fire extinguishers are clearly marked. L The library provides adequate security for staff, users, and collections. L The library has a strong relationship with local police and community safety personnel and communicates with them on a regular basis about safety issues affecting the library. L At least two people (one of whom may be a volunteer) shall be on duty during all open hours of operation. L Copies of the emergency manual and disaster plan are provided to community safety personnel. L A policy for security camera usage has been adopted and signage is posted. Serving Our Public 4.0: Standards for Illinois Public Libraries • 19 Chapter 7 (Collection Management) The purpose of the collection management standards is to ensure that Illinois public libraries offer a full range of materials and electronic resources that are current, accessible (cataloged/classified), and relevant to community needs. Collection management includes planning, selecting, and building of resources in all formats needed by a library’s community. Based on community needs, the library collection development policy should address selection and evaluation of materials, purchase priorities, and weeding of the collection. Collection evaluation and weeding is an ongoing process where materials are reviewed by analyzing use, age, condition, timeliness, and general coverage in order to improve availability and comprehensiveness and to identify users’ changing taste and needs. Of utmost importance, community members must have a means by which they can participate in the selection of materials. The public library’s mission is to provide a wide range of materials in a variety of formats, such as electronic content, and in sufficient quantity to meet the needs and interests of the community. If electronic readers are provided, they should be accessible for people with disabilities. Illinois libraries are best able to provide materials by developing a collection management program and participating in resource sharing. The keys to quality collection management and resource sharing are adequate funding and trained library staff. Library collections can be expanded beyond the physical boundaries of the library through resource sharing, cooperative collection management, and electronic resources, such as e-books. No one library can provide from its own collection all the materials that are required to meet the needs of its patrons. All libraries can enhance their collection by participating in interlibrary loan practices and participating in and utilizing statewide electronic databases/resource offerings, such as OCLC membership and WorldCat, as well as regional library system and other consortial group purchase opportunities as outlined in the following chapter. Also, libraries can become more proactive information providers by using local funds to license electronic full-text databases of local interest. Libraries in close proximity to one another should consider forming a cooperative collection management plan. Cooperative collection plans coordinate selection and purchase of materials between libraries. Finally, libraries also can contribute to resource sharing by digitizing local materials. Local history materials are often unique and have interest that is not exclusive to the immediate local area. Since these materials are unique and irreplaceable, digitizing them allows for preservation as well as broad access and should be encouraged as a goal for library excellence. Collection Management Standards 1. The library spends a minimum of 8 to 12 percent of its operating budget on materials for patrons. For the purposes of calculating spending on materials refer to Appendix I (Collection Management Worksheet). 2. The library has a board-approved, written collection management policy based on community needs and interests, demographic makeup, the diversity of American society, and on professional standards. The library’s collection development policy shall address the following issues: materials selection; request for reconsideration of materials; handling of print donations, collection specialties and purchase priorities; and evaluation and weeding of the collection. 3. Staff responsible for collection management is professionally trained in general principles of selection and weeding as well as in their specific areas of responsibilities. 4. Staff responsible for collection management has access to a variety of review sources and selection tools including both print and web-based sources. 20 • Serving Our Public 4.0: Standards for Illinois Public Libraries 5. The library staff uses accepted professional techniques for collection management. Such techniques may include quantitative measures (i.e., circulation-per-capita and turnaround rates, weeding (i.e., the CREW method), user surveys, and questionnaires. 6. The library places a high priority on collection development. Although use of the collection and the size of the population are the primary factors, there may be additional factors that affect the size of the collection. Examples of these additional factors include local history, genealogy, and a linguistically diverse population. 7. The library provides access to materials in a variety of formats to ensure equal access for special population groups. Examples of some of these formats are e-books, audio books on CD or MP3, books in Braille, vetted information found online; and closed- captioned, described, or signed videos or DVDs. 8. The library strives to complement its print collection by purchasing electronic materials and make these materials available to all users through a variety of resources. 9. The library publicizes and promotes interlibrary loan to its patrons. The library develops procedures that ensure that interlibrary loan is a simple and effective way for patrons to receive materials and information after all local resources have been exhausted. 10. Library staff members are trained in and follow the policies and procedures relating to the ILLINET Interlibrary Loan Code and the ALA Interlibrary Loan Code. a. The library agrees to be a responsible borrower. Before initiating an interlibrary loan request, requesting libraries should exhaust their own local resources. b. Library budgets should put priority on purchasing materials that best serve their community. c. Libraries should check statewide resource sharing databases such as OCLC FirstSearch before placing any requests and be responsible for copyright compliance. d. The borrowing library is always responsible for items, including materials lost in transit or by the patron as specified by the ALA and ILLINET Interlibrary Loan Codes. Collection Management Checklist L The library board of trustees ensures that the library has a publicly funded budget to purchase materials. The minimum annual expenditure for materials for any size library should be a minimum of 8 to 12 percent of the operating budget. L Library budgets should put priority on purchasing materials that best serve their community. L The library has a written collection development policy approved by the board. L Materials are cataloged according to standard library practices utilizing MARC 21, AACR2 Rules, Sears/LC subject headings, and RDA. L Library collections are evaluated annually to measure the effectiveness of community use of the collection and weeded if deemed appropriate. L The library considers forming a cooperative collection plan with other libraries in close proximity to one another. Serving Our Public 4.0: Standards for Illinois Public Libraries • 21 L The library strives to complement its print collection by purchasing electronic materials and making them available to patrons through a variety of methods. L The library publicizes and promotes interlibrary loan to its patrons. L Library staff is trained in and follows policies and procedures related to the ILLINET Interlibrary Loan Code and the ALA Interlibrary Loan Code. Libraries agree to be responsible borrowers and lenders. Collection Management Serving Our Public 4.0: Standards for Illinois Public Libraries • 23 Chapter 8 (System Member Responsibilities and Resource Sharing) Illinois has a rich history and a national reputation as a leader in library resource sharing, thanks in large part to the ongoing partnership between the Illinois State Library, Illinois library systems, and individual system members from libraries of all types (public, academic, school, and special) throughout the state. A watershed moment in this history was the creation of library systems through the 1965 Library System Act [75 ILCS 10/]. The visionaries who established library systems knew that resource sharing would make all libraries stronger and able to provide better services to their users. Other statewide alliances that came after the creation of systems went several steps further in achieving these goals, including the Illinois Library and Information Network (ILLINET), representing the more than 3,000 Illinois library system members, and the Libraries Very Interested in Resource Sharing (LVIS) initiative, which represents the first global OCLC no charge Resource Sharing Group agreement began out of a shared goal of the Illinois State Library and the Missouri Library Network Corporation (MLNC) for the Midwest region. During the first year, LVIS members included more than 200 multi-type libraries in Illinois and Missouri. There are now more than 2,700 members, worldwide. Illinois library systems work with their member libraries to provide services that no one library would be able to offer on its own. As a system member, a public library must agree to participate in resource sharing to the fullest extent possible through interlibrary loan, reciprocal borrowing, reciprocal access, and other cooperative activities. Systems help libraries meet these responsibilities by administering and providing ongoing support for shared online catalogs, providing delivery service to transport materials between libraries across the state and beyond, spearheading cooperative e-book initiatives, offering continuing education designed to help libraries learn more about resource sharing philosophies and processes, and by consulting and sharing expertise between member libraries and strongly encouraging them to share their expertise and other resources with each other. Resource sharing is fundamental to maintaining the top-notch library service the state of Illinois is known for and every library benefits from sharing resources to the fullest extent possible. The director of one of the largest libraries in Illinois who was nationally known for his innovations in library automation and cooperation, Hugh Atkinson (b.1933- d. 1986), then director of libraries at the University of Illinois at Urbana/Champaign, wrote, “My point is that one should not try to reach some kind of theoretical balance or fairness, but to build a network that will provide, by its services and arrangement, the library activities that will satisfy each of the participants, although not necessarily in the same way.” (Atkinson, H. (1987). Atkinson on networks. American Libraries, 18, 433.) By continuing to work together in partnership, the Illinois library community can further these ideals and most importantly, better meet the diverse information needs of all those who live in the state. Support for Illinois Library Systems is provided through the Secretary of State’s office with funds appropriated by the Illinois General Assembly. Library systems are governed by representatives from their member libraries as detailed in Illinois Compiled Statutes [75 ILCS 10/5] and system bylaws. 24 • Serving Our Public 4.0: Standards for Illinois Public Libraries System Member Responsibilities and Resource Sharing Standards 1. Public library staff and library board members are aware of the services offered by the regional library systems and the Illinois State Library. Public libraries are charged with the responsibility to promote statewide cooperative services in addition to their own local services. 2. All Illinois public libraries agree to make their resources, information, and expertise available via interlibrary loan, reciprocal borrowing, and other formal cooperative agreements; and participate in system delivery. 3. All Illinois public libraries abide by the ILLINET Interlibrary Loan Code as well as other formal regional/consortial agreements. 4. Public library directors, library staff, and library board members actively participate as members of boards, committees, task forces, advisory councils, etc., at various levels, including the regional library system, the Illinois State Library, and the Illinois Library Association. Participants should bring a regional and statewide perspective that envisions all types of libraries, not just their local library and library type issues. 5. All public libraries, in cooperation with regional library systems and the Illinois State Library, share the responsibility for promoting statewide tax-supported public library service for every Illinois resident. 6. Every public library has a responsibility to offer its residents quality library services; therefore, any legally established public library that currently does not meet the eligibility requirements for Illinois State Library/Illinois Office of the Secretary of State grants should work in cooperation with its regional library system regarding grant eligibility and compliance. System Member Responsibilities and Resource Sharing Checklist L Library staff and library board members are aware of the services offered by the regional library systems and the Illinois State Library. The library promotes statewide cooperative services in addition to their own local services. L Library resources, information, and expertise are available via interlibrary loan, reciprocal borrowing, and other formal cooperative agreements; and the library participates in system delivery. L The library abides by the ILLINET Interlibrary Loan Code as well as other formal regional/consortial agreements. L The library administrator, library staff, and library board members actively participate as members of boards, committees, task forces, advisory councils, etc., at various levels, including the regional library system, the Illinois State Library, and the Illinois Library Association, and bring a regional and statewide perspective that envisions all types of libraries, not just their local library and library type issues. L The library, in cooperation with regional library systems and the Illinois State Library, promotes statewide tax-supported public library service for every Illinois resident. L If a legally established public library currently does not meet the eligibility requirements for Illinois State Library/Illinois Office of the Secretary of State grants, the library should work in cooperation with its regional library system regarding grant eligibility and compliance. Serving Our Public 4.0: Standards for Illinois Public Libraries • 25 Chapter 9 (Public Services: Reference and Reader’s Advisory Services) Through public services, a library offers assistance to patrons in the use of its collections and resources. The library also provides patrons with resources beyond those owned by the library through interlibrary loan and other resource-sharing arrangements. Basic public services include reference and reader’s advisory. These services should be provided to all age groups. Reference Service Reference service is the provision of information in response to a patron’s question. All Illinois public libraries should provide reference service for their patrons. Reference Service Standards 1. All basic services are available when the library is open. For the purpose of this document, basic services are circulation, reference, reader’s advisory, and computer/ Internet access. 2. The library has a board-approved reference service policy developed by reference staff and administration and it is reviewed biennially. 3. The library provides staff trained in reference service to meet the needs of patrons who have challenges with disabilities, language, and literacy. 4. The library participates in interlibrary loan and resource sharing to help provide accurate and timely reference service. 5. The library is aware of the importance of accuracy in reference service and relies on information sources of demonstrated currency and authority. 6. The library supports training in the use of technologies necessary to access electronic resources, including training for persons with disabilities in the use of adaptive equipment and software. 7. The library provides easy access to accurate and up-to-date community information/ resource files. 8. The library provides current issues of at least one community or local newspaper and retains hard copy or online back issues for a minimum of six months. 9. The library provides access to local ordinances or codes of all municipalities within its service boundaries. 10. The library provides access to local and state maps. 11. The library strives to provide access to the minutes of local government meetings. These include but are not limited to municipal (village, township, or city) and school board meetings. 12. The library provides voter information, including precinct boundaries and location of polling places. 13. The library provides information about local history and events. 14. The library will include at least one current reference resource for each subject area. Electronic resources may fulfill this requirement. 26 • Serving Our Public 4.0: Standards for Illinois Public Libraries 15. Staff has access to a telephone or computer to receive and respond to requests for information and materials and to contact other agencies for information. 16. Staff members are encouraged to attend at least one relevant continuing education event each year. 17. The library annually evaluates its reference service for accuracy, timeliness, staff friendliness, and patron ease. Reference Service Checklist L All basic services are available when the library is open. L The library has a reference service policy. L The library provides staff trained in reference service to meet the needs of patrons who have challenges with disabilities, language, and literacy. L The library participates in interlibrary loan and resource sharing to help provide accurate and timely reference service. L The library is aware of the importance of accuracy in reference service and relies on information sources of demonstrated currency and authority. L The library supports training in the use of technologies necessary to access electronic resources, including training for persons with disabilities in the use of adaptive equipment and software. L The library provides easy access to accurate and up-to-date community information. L The library provides current issues of at least one community or local newspaper and retains hard copy or online back issues for a minimum of six months. L The library provides access to local ordinances or codes of all municipalities within its service boundaries. L The library provides access to local and state maps. L The library provides access to the minutes of local government meetings. These include but are not limited to municipal (village, township, or city) and school board meetings. L The library provides voter information, including precinct boundaries and location of polling places. L The library provides information about local history and events. L The library has at least one current reference resource for each subject area. L Staff has access to a telephone or computer to receive and respond to requests for information and materials and to contact other agencies for information. L Staff members are encouraged to attend at least one relevant continuing education event each year. L The library evaluates its reference service on an annual basis. Serving Our Public 4.0: Standards for Illinois Public Libraries • 27 Reader’s Advisory Service Reader’s advisory service is a patron focused service that promotes and encourages the use of collections for recreational purposes, including but not limited to recreational reading, watching, and listening. Reader’s advisory service offers advice, suggestions, recommendations, and selections to library users to help them identify authors, titles, and genres which they may enjoy. It should also strive to respond to the recreational reading, viewing, and listening tastes of individual patrons using the resources of the library and its staff to link readers with books, movies, and music. Reader’s advisory is instrumental in creating relationships and encouraging conversations with users and the community about leisure reading, viewing, and listening needs. All Illinois public libraries should provide some sort of reader’s advisory service to their patrons. This can be done formally with a separate designated service desk, through conversation with a librarian, or informally through conversations throughout the library such as at the circulation desk where library staff members interact with patrons as they are checking out and returning materials and are able to discuss these items with them, getting to know their preferences in the process. This can lead to suggestions of similar titles that the patrons may enjoy. Reader’s Advisory Service Standards 1. All basic services are available when the library is open. For the purposes of this document, basic services are circulation and reference and reader’s advisory services. If reference and reader’s advisory services are provided to children and adults from two separate points, then the library provides adequate staffing at both locations all hours the library is open. 2. The library has competently trained staff that has thorough knowledge of popular authors and titles. 3. The library participates in interlibrary loan and resource sharing to help provide accurate and timely reader’s advisory service. 4. The library is aware of the importance of quality in reader’s advisory service and relies on information sources of demonstrated currency and authority. 5. Staff has access to a telephone and computer to receive and respond to requests for information and materials and to contact other agencies for information. 6. Staff members who are responsible for reader’s advisory services should attempt to stay current with community events by participating in community organizations, clubs, or councils. 7. Staff members who are responsible for reader’s advisory services should attempt to attend as many workshops, reading roundtables, or continuing education events as possible to stay current. 8. The library accepts and responds to reader’s advisory requests received in person, on the phone, or electronically. 9. The library promotes and cultivates popular collections which are inclusive, representing all people and their actual experiences to provide an accurate portrayal of the diverse world in which we live. Public Services: Reference and Reader’s Advisory Services 28 • Serving Our Public 4.0: Standards for Illinois Public Libraries Reader’s Advisory Service Checklist L All basic services are available when the library is open. L The library has competently trained staff that has thorough knowledge of popular authors and titles. L The library maintains a well-rounded collection of both fiction and nonfiction titles. L The library participates in interlibrary loan and resource sharing to help provide accurate and timely reader’s advisory service. L The library maintains a basic collection of reader’s advisory reference materials. L All staff members attend at least one relevant continuing education event each year. L Staff members who are responsible for reader’s advisory service in their library join at least one community organization, club, or council. L Staff members who are responsible for reader’s advisory service in their library attend at least one workshop, reading roundtable, or continuing education event. L The library accepts and responds to reader’s advisory requests received in person, on the phone, or electronically. Serving Our Public 4.0: Standards for Illinois Public Libraries • 29 Chapter 10 (Programming) A library can reach out to its entire community through programming. Educational, recreational, informational, and cultural programs sponsored by the library or cosponsored with other community organizations are offered to help attract new users to the library, to welcome people from all cultures and people with disabilities, to increase awareness and use of library resources and services, and to provide a neutral public forum for the debate of issues. Library programs are a particularly effective way of introducing the community to a variety of cultures. It is well accepted that traditional programming for younger children helps them develop reading habits and encourages them and their caregivers to use the library and its resources. Young adult programs help teens understand some of the intellectual, emotional, and social changes they are experiencing. Programs for adults and senior citizens can provide the lifelong learning skills and recreation needed in our changing society. If the library opens its meeting rooms, display cases, and other exhibit areas to non-library- sponsored programs and non-library-sponsored exhibits and displays, policies and procedures must cover the use of these facilities. The library’s attorney should review this policy as well as other library policies. Programming Standards 1. Library programs should strive to be free of charge. 2. Library programs are located in a physically accessible location. Provisions are made, as needed, to enable people with disabilities to participate in the program. The availability of these provisions is noted with other information about the program. 3. The library considers community demographics, special populations, and the availability of programming from other social, cultural, and recreational organizations in the community when planning and evaluating programs. 4. The library presents educational, cultural, and recreational programs that reflect community needs and interests. Community members should be encouraged to offer suggestions. 5. Programming is designed to address the diversity within the community, to increase the awareness and use of library resources and services, and to attract new users. 6. The library provides outreach programs to targeted populations who cannot visit the library. 7. The library’s programming seeks to serve groups such as children, parents, young adults, adults, seniors, and special constituents relevant to the area’s demographics. 8. The library provides programs that will instruct their community on how to use the library. This will include training sessions or one-on-one instruction on the library’s online databases and the library’s online catalog. The library will also provide tours and make sure the community is comfortable with using the library. 9. Libraries are encouraged to partner with other organizations to offer programs. 30 • Serving Our Public 4.0: Standards for Illinois Public Libraries Programming Checklist L Library programs are provided free of charge, or on a cost recovery basis. L Library programs are located in a physically accessible location. L Provisions are made, as needed, to enable persons with disabilities to participate in the program. The availability of these provisions is noted with other information about the program. L The library considers community demographics, special populations, and the availability of programming from other social, cultural, and recreational organizations in the community when planning and evaluating programs. L The library presents educational, cultural, and recreational programs that reflect community needs and interests. L Programming is designed to address the diversity within the community, to increase the awareness and use of library resources and services, and to attract new users. L The library provides outreach programs to specific populations who cannot visit the library. L The library has programming that seeks to serve children and their caregivers. L The library has programming that seeks to serve young adults. L The library has programming that seeks to serve adults and senior citizens. L The library provides programs on library instruction for all ages. This includes online catalog and online database training opportunities. L The library is encouraged to partner with other organizations to offer programs. Serving Our Public 4.0: Standards for Illinois Public Libraries • 31 Chapter 11 (Youth/Young Adult Services) Service for youth is the provision of all library services to young people ages 0 through 18 in the library and the community. Youth services should meet recreation and education needs with programs, print and digital collections, reader’s advisory, reference, outreach, library space and furniture, and library staff. All Illinois public libraries should provide services to youth. Youth/Young Adult Services Standards 1. All basic services are available to all youth regardless of age, ability, gender, or sexual orientation when the library is open. For the purpose of this document, basic services are circulation, reference, reader’s advisory, and computer/Internet access. If services are provided to youth and adults from two separate points, then the library provides adequate staffing at both locations at all hours the library is open. 2. The library has competently trained staff with thorough knowledge of the various developmental needs of youth, and offers services including collections and programs to reflect these needs. 3. The library has board-approved policies towards serving youth developed by administration and staff who serve children and/or young adults, which is reviewed every two years. 4. The library actively promotes respect for cultural diversity and creates an inclusive, welcoming, and respectful library atmosphere that embraces diversity. 5. The library strives to provide staff trained in serving youth to meet the needs of patrons who have challenges with disabilities, language, and literacies, including support for use of adaptive equipment and software. 6. The library seeks to eliminate barriers to provision of services and information access to youth and families, including examining content restrictions, library card signup, and Internet policies. 7. The library evaluates its services to youth for popularity, effectiveness, accuracy, timeliness, and patron ease at least once annually. 8. The library provides developmentally-appropriate educational, cultural, recreational, and entertainment programs for youth that reflect community needs and interests. Programming is designed to address the diversity within the community. Community members should be encouraged to offer suggestions. 9. Library programs should strive to be free of charge. 10. Provisions should be made to enable persons with disabilities to participate in programs. The availability of these provisions is noted with other information about the program. 11. The library considers community demographics, special populations, and the availability of resources from social, cultural, and recreational organizations in the community when planning and evaluating library services. Libraries are encouraged to partner with community organizations to offer programs. 12. The library provides services to instruct youth in research and to develop information literacy. This may include tours, training sessions, or one-on-one instruction. 32 • Serving Our Public 4.0: Standards for Illinois Public Libraries 13. The library is aware of the importance of accuracy and currency in reference and reader’s advisory service, including knowledge of popular authors, and relies on information sources of demonstrated authority. 14. Youth staff has access to a telephone and a computer to receive and respond to requests for information and materials and to contact other agencies for information, and to accept and respond to reference requests received in all formats, including electronic, print, and phone. 15. Staff responsible for collection management are given access to a variety of reviews and tools for selecting youth materials. 16. The library will include at least one current resource for each nonfiction subject area created and intended for youth. Electronic resources may fulfill this requirement. 17. The library will provide computer access for all ages, and strives to provide guidance on digital literacy and technology use by informed, qualified, and trained staff. 18. The library provides outreach services for youth to increase the awareness and use of library services, to attract new users, and to better reach underserved populations. 19. The library is encouraged to partner with and support all schools, teachers, school libraries, and students of all types in their communities, including private schools and homeschooling families, to provide multifaceted educational opportunities for children. The library should strive for direct partnership and coordination with school librarians in providing these services. 20. Staff members responsible for youth services in their library should attempt to attend as many workshops or continuing education events as possible to stay current. 21. The library provides space allocated for use by children and families. Shelving should be appropriately sized. 22. The library provides services and programming for children and families focused on early literacy skills, including regular storytimes. 23. The library provides programming to facilitate play and fun, and strives to provide toys and other interactive materials for use in the library, during programs, and at home. 24. The library provides a summer reading opportunity to encourage reading and learning during the summer. 25. The library provides a flexible and welcoming environment for young adults both individually and in groups. 26. The library provides developmentally appropriate programming and services for young adults that fosters the development of self-concept, identity, coping mechanisms, and positive interactions with peers and adults, while also encouraging socialization and having fun. 27. The library provides materials produced for a young adult audience that is designated and intended for young adult use. 28. The library fosters young adult leadership and civic engagement. 29. Libraries are encouraged to partner with teens to create and implement teen activities. This can be done with a young adult volunteer group or advisory board. Serving Our Public 4.0: Standards for Illinois Public Libraries • 33 Youth/Young Adult Services Checklist L All basic youth services are available when the library is open. L The library provides staff trained in serving youth. L The library has policies towards serving youth which it reviews at least every two years, and youth staff have input in these policy revisions and creations. L The library actively promotes respect for diversity and creates an inclusive, welcoming, and respectful library atmosphere for all patrons. L The library provides staff trained in assisting youth with disabilities, language, and literacy barriers. L The library provides staff trained to assist youth with adaptive equipment and software as needed to for accessibility of resources. L The library strives to eliminate barriers of service for youth, including regularly reviewing any content restrictions, library card requirements, and Internet policies. L The library regularly, and at least annually, evaluates its services for youth with regard to popularity, effectiveness, accuracy, timeliness, and patron ease. The library seeks input from staff serving youth—as well as the community—regarding these services. L The library provides programming for youth which is developmentally appropriate and meets the needs of the community. L The library’s programming is designed to reflect the needs and interests of youth in the community. L Library programs are provided free of charge or on a cost-recovery basis. L The library makes provisions that enable persons with disabilities to attend programming, and lists these provisions with other programming information. L The library considers community demographics, special populations, and the availability of resources from social, cultural, and recreational organizations in the community when planning and evaluating library services for youth. L The library strives to partner with youth-facing organizations in the community. L The library provides youth with research and information literacy instruction through tours, training sessions, and one-on-one interactions. L The library has staff who have knowledge of popular authors, titles, and resources to provide these services. L Youth staff have access to a telephone and computer to receive and respond to requests for information and to contact other agencies. L Youth staff responsible for collection management have access to review journals and tools specifically targeting youth materials. Youth/Young Adult Services 34 • Serving Our Public 4.0: Standards for Illinois Public Libraries L The library includes at least one current resource created and intended for youth for each subject area. Electronic resources also fulfill this requirement. L The library provides computer access for all youth, and provides guidance on digital literacy and technology use to youth. L The library provides outreach services towards youth to increase awareness of services, attract new users, and reach underserved populations. L The library strives to partner with and support local schools, including private schools and homeschoolers. L Staff members are encouraged to attend as many continuing education workshops and events as possible to stay current on trends and best practices for serving youth. L The library provides a space specifically for use by children and families. L The shelving used for housing children’s materials is appropriately sized to allow for easier access. L The library provides early literacy programming, including regular story time, for children and families. L The library provides programming which facilitates play and fun for children and families. L The library provides toys and interactive materials for use in the library, during programs, and/or at home that facilitate play, fun, and imagination. L The library provides a summer reading opportunity to encourage reading and learning during the summer. L The library provides a welcoming environment for young adults both individually and in groups. L The library provides developmentally appropriate programming for young adults that encourage self-identity and positive interactions while providing opportunities to socialize and have fun. L The library provides materials both physical and digital for young adults that are intended for them. L The library partners with young adults in the community to provide opportunities for leadership such as a young adult (or teen) advisory board, volunteer group, or other formal or informal opportunities. Serving Our Public 4.0: Standards for Illinois Public Libraries • 35 Chapter 12 (Technology) Technology is ubiquitous and permeates most aspects of our lives, environments, and expectations. Libraries are challenged to cope with the integration of technology solutions for all library services as well as to plan for and assess the impact of technology based on users’ expectations. Technology, however, is only a tool that is interwoven into all aspects of library services, programs, and operations. The significant keys that serve as the catalyst to unlock technology, the tool, include: • an informed, qualified, and trained staff whose direct interaction, insight, and instruction in the provision of quality patron services are imperative; • an adequate budget to maintain and improve all aspects of the library’s technological environment and services; and, • a long-range/strategic technology plan that embraces integration of new technologies into library services, programs, and operations. The multifaceted roles for technology in the library environment include but are not limited to: • communications conduit(s): telephone, fax, chat, email, social media; • providing access to relevant digital content and enabling community members to create their own digital content (workstations, printers, use of software, Internet access, email, makerspaces); • access to resources within and beyond the local library’s resources through the library’s website (e-books, audio books, real-time reference); • expedited and enhanced patron services (automated circulation systems, self-checkout, e-commerce solutions); • 24/7 library access (via the library’s website); and • improved staff efficiency in both serving patrons and in handling day-to-day routine library functions/operations (remote servers, Cloud, off-site servers). Technology Standards 1. Based on local technology planning, the library ensures adequate technological access and maintains appropriate hardware/software that effectively accommodates both library operations and patron needs. 2. The library must have: • a telephone, with a listing in the phone book and via Internet search engine; • a telephone voice mail and/or answering machine; • a fax and/or scanner; • a photocopier; • effective Internet access, with sufficient capacity to meet the needs of both the staff and the public; • library and/or departmental email accounts for patron communication with the library (email must be read and responded to during library hours.) • an Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly; • up-to-date computers with sufficient capacity to meet needs for staff and public access; 36 • Serving Our Public 4.0: Standards for Illinois Public Libraries • up-to-date printers with sufficient capacity to meet needs for staff and public access; • up-to-date anti-virus protection and Internet security software installed on every library computer; • up-to-date Internet browsers, web applications, and plug-ins; • a valid email address, accessible via the library’s website, for the library administrator; and • a website that includes basic library information such as hours, location, contact, official name of library, and content required by the Open Meetings Act. 3. The library provides a sufficient number of patron-accessible workstations/devices on a per capita basis. The wait time for patron-accessible workstations/devices is minimal and does not exceed 15 to 30 minutes. 4. The library annually evaluates and, if necessary, updates its Internet connectivity options for service impact and cost-effectiveness. Illinois libraries participate in the Illinois telecommunications network/backbone, i.e., the Illinois Century Network [www.illinois. net] when such participation is economically feasible. 5. The library provides 24/7 remote access to library services and resources through: • a web-accessible library catalog; • Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly; • appropriate regional, state, national, and international bibliographic databases; • other authenticated electronic resources that are available for direct patron use; and • virtual reference service, instant or text messaging services, and/or library email account. 6. The library staff must be: • computer literate; • trained to use and assist patrons in the use of electronic resources and materials; and, • accessible via phone, email, and/or through messaging services. 7. The library provides or partners with other community agencies to offer its patrons instruction (workshops, classes) in the use of computers, email, productivity software, and the Internet. 8. The library provides web links and access to regional and/or statewide initiatives including: • regional library system consortial web-based catalogs; • the CARLI academic library catalog (I-Share); • Illinois State Library-sponsored databases/e-resources; • other electronic collections as available; and • virtual reference service. 9. As an equal partner in resource sharing, the library inputs and makes its collection holdings accessible for resource sharing within a regional, statewide, national, and/or international database. 10. The library has a board-adopted Internet acceptable use policy that is reviewed annually. 11. The library budgets for ongoing technology needs including but not limited to: hardware and software purchases, upgrades, ongoing maintenance, services, and connectivity. Serving Our Public 4.0: Standards for Illinois Public Libraries • 37 12. The library maintains, troubleshoots, repairs, and replaces computer hardware and software. This ongoing maintenance is handled by trained library staff and/or via a contractual service agreement with an appropriate service provider. 13. The library develops and updates at regular intervals a long range/strategic plan for its future technology needs based on community needs and priorities. The plan includes the date of implementation, the planned review schedule, and addresses, at a minimum, the areas noted below as required in the School and Libraries Program of the Universal Service Fund [www.universalservice.org/sl/applicants/step01/default.aspx] • goals and realistic strategy for using telecommunications and information technology; • a professional development strategy; • an assessment of telecommunications and information technology services, hardware, software, and other services needed; • budget resources; and • ongoing evaluation process. 14. The library continuously strives to improve its technological services, resources, and access. An ongoing planning cycle includes a needs assessment that examines current and emerging technologies, community feedback about library technology, and service enhancements including but not limited to: • wireless access (Wi-Fi); • Internet connectivity upgrades sufficient for patron and staff use; • networking (local vs. wide area); • library Intranet; • an Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly, highlights library services and programs, includes hyperlinks, and is interactive and mobile compatible; • patron self-checkout functionality; • new technologies/potential services; for example, social networking, makerspaces, and mobile apps; • current and functional meeting room technology; • adaptive technologies that accommodate service needs for persons with disabilities and special populations, including but not limited to: accessible computer hardware, deaf interpreters, language translators, open captioning; and • ongoing staff continuing education/training related to all aspects of technological services. 15. The library protects the integrity, safety, and security of its technological environment via: • anti-virus software and other Internet security software; • Firewalls with advanced threat protection; • authentication; • routine installation of upgrades, patches, etc.; • scheduled data backup; and • remote/off-site storage of data backups with a plan for redundancy in case of backup failure. Technology 38 • Serving Our Public 4.0: Standards for Illinois Public Libraries 16. The library’s automated catalog and its components comply with current state, national, and international standards including, for example, but not limited to: • Illinois statewide cataloging standards [http://www.cyberdriveillinois.com/ departments/library/grants/cmc.html] • MARC 21 (Machine Readable Cataloging) formats [www.dublincore.org/] • ANSI (American National Standards Institute); • NISO (National Information Standards Organization); • ISO (International Organization for Standardization); and • Specific standards including ANSI/NISO Z39.50 protocol, the Bath Profile, and ISO 16160, 10161. 17. The library is aware of E-rate discounts (telecommunications/connectivity services and/or Internet access) as available through the Schools and Libraries Program of the Universal Service Fund, administered by the Universal Service Administrative Company (USAC) under the direction of the Federal Communications Commission (FCC) and applies as determined by the local library board [www.usac.org/sl]. Technology Checklist L Based on local technology planning, the library ensures adequate technological access and maintains appropriate hardware/software that effectively accommodates both library operations and patron needs. L The library has: • a telephone, with a listing in the phone book; • a telephone voice mail and/or answering machine; • a fax and/or scanner; • a photocopier; • effective Internet access with sufficient capacity to meet the needs of both the staff and the public; • library and/or departmental email accounts for patron communication with the library (the library email account is reviewed and responded to during library hours); • an Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly; • up-to-date computers for staff and public access with sufficient capacity to meet needs; • up-to-date printers for staff and public access with sufficient capacity to meet needs; • up-to-date antivirus and Internet security software protection installed on every library computer; • up-to-date Internet browsers, web applications, and plug-ins; • a valid email address, accessible via the library’s website, for the library administrator; and • a website that includes basic library information such as hours, location, contact, official name of library, and content required by the Open Meetings Act. Serving Our Public 4.0: Standards for Illinois Public Libraries • 39 L The library provides a sufficient number of patron-accessible workstations/devices on a per capita basis. L The wait time for patron workstations does not exceed 15 to 30 minutes. L The library annually evaluates and, if necessary, updates its Internet connectivity options for service impact and cost-effectiveness. L The library provides 24/7 remote access to library services and resources through: • a web-accessible library catalog; • an Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly; • appropriate regional, state, national, and international bibliographic databases; • other authenticated electronic resources that are available for direct patron use; and • virtual reference service, and/or text messaging services, and/or a library email account. L The library staff must be: • computer literate; • trained to use and assist patrons in the use of electronic resources and materials; and • accessible via email and/or through messaging services. L The library provides or partners with other community agencies to offer its patrons instruction (workshops, classes) in the use of computers, email, productivity software, and the Internet. L The library provides web links and access to regional and/or statewide initiatives including: • regional library system consortial web-based catalogs; • the CARLI academic library catalog (I-Share); • Illinois State Library-sponsored databases/e-resources; • other electronic collections as available; and • virtual reference service. L As an equal partner in resource sharing, the library inputs and makes its collection holdings accessible for resource sharing within a regional, statewide, national, and/or international database. L The library has a board-adopted Internet acceptable use policy. L The Internet acceptable use policy is reviewed annually. L The library budgets for ongoing technology needs including but not limited to: hardware and software purchases, upgrades, ongoing maintenance, services, and connectivity. L The library maintains, troubleshoots, repairs, and replaces computer hardware and software. This ongoing maintenance is handled by trained library staff and/or via a contractual service agreement with an appropriate service provider. Technology 40 • Serving Our Public 4.0: Standards for Illinois Public Libraries L The library develops and updates, at regular intervals, a long-range/strategic plan for its future technology needs. The plan is based on community needs and priorities. L The library continuously strives to improve its technological services, resources, and access. An ongoing planning cycle includes a needs assessment that examines current and emerging technologies and service enhancements including but not limited to: • wireless access (Wi-Fi); • Internet connectivity upgrades sufficient for patron and staff use; • networking (local area vs. wide area); • library Intranet; • an Americans with Disabilities Act (ADA) compliant library website that is updated at least monthly, highlights library services and programs, includes hyperlinks, is mobile compatible, and is interactive; • patron self-checkout functionality; • new technologies/potential services; for example, social networking, makerspace, and mobile apps; • current and functional meeting room technology; • adaptive technologies that accommodate service needs for persons with disabilities and special populations, including but not limited to: accessible computer hardware, deaf interpreters, language translators, open captioning; and • ongoing staff continuing education/training related to all aspects of technological services. L The library protects the integrity, safety, and security of its technological environment. L The library’s automated catalog and its components comply with current state, national, and international standards. L The library is aware of E-rate discounts (telecommunications/connectivity services and/or Internet access) as available through the Schools and Libraries Program of the Universal Service Fund, administered by the Universal Service Administrative Company (USAC) under the direction of the Federal Communications Commission (FCC). Serving Our Public 4.0: Standards for Illinois Public Libraries • 41 Chapter 13 (Marketing, Promotion, and Collaboration) A public that is aware of all the services and collections offered by its library and that views its library as a positive, fundamental, and indispensable part of their community is the ideal achieved through an effective public relations and marketing program. In a hyper-connected, on- demand world, libraries must market and promote their services and demonstrate all they offer to the public. The library patron must be the center of every program or service the library provides. The library staff must be aware of the variety of programs and services and learn to promote them to library patrons during reference interviews and the check out process. Of imperative importance, the community must be aware of what the library is providing, and library staff should always make sure their library patrons leave the library satisfied—since it is highly likely that a library user who is not satisfied will not return. Marketing, Promotion, and Collaboration Standards 1. The library staff develops, adopts, and reviews a marketing plan at regular intervals that supports the library’s long-range and strategic plan. 2. The library staff and trustees participate in two or more cooperative activities with other community organizations, businesses, and institutions, such as Chamber of Commerce and service organizations. 3. The library’s services and programs are regularly promoted in the community by using three or more publicity methods such as flyers, newsletters, brochures, library website, social networking, community calendars, posters, banners, displays, billboards, and presentations and speeches. 4. The library should maintain a social media presence on at least one of their community’s most used platforms. 5. Information about library programs and services is provided to the community either through a print newsletter or email newsletter at least three times per year. 6. The library specifically invites local, state, and federal officials to visit the library, providing them a firsthand view of the library’s services. 7. The library’s website is updated at least monthly to reflect current and future programs, board minutes, library policies, and new material. 8. The board, administration, and staff assess the library’s appearance at least once a year, using this information to revise the library’s image in the community. 9. The board, administration, and appropriate staff visit other libraries at least once a year, or review other libraries’ publications and websites to learn what services and programs other libraries offer their patrons. 10. The operating budget includes funds for public relations and marketing. 11. The library considers persons with special needs when developing and delivering information about the library’s collections and services. 12. The library develops strategies to reach those groups that do not use the library. 13. One member of the staff coordinates the library’s marketing efforts, but all staff receive customer service and marketing training. 42 • Serving Our Public 4.0: Standards for Illinois Public Libraries 14. The library includes public relations and customer service as part of the orientation of all new staff and board members. 15. The library develops a brand identity and all collateral material adheres to the library’s brand for the most effective messaging. 16. The library administration ensures all board and staff members receive an orientation of the library covering the library’s history, funding sources, long-range/strategic plan, and services. 17. The library builds on public relations and marketing efforts developed by state and national organizations, the state library, and the community. Marketing, Promotion, and Collaboration Checklist L The library has a communications plan that supports the library’s long-range/strategic plan. L The library staff and trustees participate in two or more cooperative activities with other community organizations. L The library’s services and programs are promoted in the community. Check the applicable publicity methods. O flyers O brochures O website O newsletter O posters O banners O displays O podcasting O presentations O speeches O billboards O other L The library maintains at least one social media account. L The library invites local, state, and federal officials to visit the library. L The library’s website is updated at least monthly. L The board, administration, and staff conduct an annual library walk-through. L The board, administration, and appropriate staff visit other libraries. L The budget includes funds for public relations and marketing activities. L The library’s promotional methods and services are ADA compliant. L A designated staff member coordinates the library’s marketing efforts. Serving Our Public 4.0: Standards for Illinois Public Libraries • 43 L The library’s staff receives customer service and marketing training. L The library’s orientation for staff and trustees includes the library’s public relations, customer service philosophy, library history, funding sources, and long-range/strategic plan. L The library surveys patrons and the community to judge awareness of the library’s programs and services. Marketing, Promotion, and Collaboration Serving Our Public 4.0: Standards for Illinois Public Libraries • 45 Appendices The appendices contain a variety of documents such as a list of topics for new trustee orientation, records retention guidance, recommended staffing levels, a glossary, and more. For Serving Our Public 4.0, the task force opted to eliminate appendices that consisted solely of web-published statements from ALA, ILA, and the like, in recognition that the online versions will always be more current than what would have appeared here in print. Illinois public libraries operate under the Illinois Compiled Statutes [ILCS], generally chapter 75 [75 ILCS], but other statutes also impact libraries. As librarians and their library board must be familiar with Illinois statutes, this appendix provides a quick reference; for further information, consult Illinois Library Laws & Rules, published regularly by and available from the Illinois Library Association. New appendices in Serving Our Public 4.0 include a collection management worksheet, a set of facility management checklists, and guidance for new facility planning. The recommended service level tables retained the minimum, growing, established, and advanced levels to allow library boards to self-select the appropriate goals for their library. Minimum is the foundation level where all Illinois public libraries begin, but should not remain. As each chapter is read, the accompanying appendices should also be reviewed to determine the library’s current service level and to decide the target level of service. 46 • Serving Our Public 4.0: Standards for Illinois Public Libraries Appendix A (Useful Illinois Statutes with Citations to the Illinois Compiled Statutes) The Illinois Compiled Statutes (ILCS) are posted online at www.ilga.gov/legislation/ilcs/ilcs.asp Illinois Statute or Topic Legal Citation General Provisions Open Meetings Act 5 ILCS 120/1 Freedom of Information Act (FOIA) 5 ILCS 140/1 State Records Act 5 ILCS 160/1 (see also 50 ILCS 205/1) Electronic Commerce Security Act (digital signature) 5 ILCS 175/1 Identity Protection Act 5 ILCS 179/1 Intergovernmental Cooperative Act 5 ILCS 220/1 Oaths and Affirmations Act 5 ILCS 255/0.01 Illinois Public Labor Relations Act 5 ILCS 315/1 Illinois Governmental Ethics Act (Disclosure of Economic Interests) 5 ILCS 420/4A-101 State Officials and Employees Ethics Act 5 ILCS 430/1-1 Elections Election Code 10 ILCS 5/1-1 Campaign Finance Reporting 10 ILCS 5/10-6.1 Executive Officers State Library Act 15 ILCS 320/1 Illinois Literacy Act 15 ILCS 322/1 Finance Public Funds Statement Publication Act 30 ILCS 15/1 (see also 50 ILCS 305/1) Statement of Receipts and Disbursements 30 ILCS 15/1 (see also 50 ILCS 305/1) Public Funds Investment Act 30 ILCS 235/1 (see also 50 ILCS 340/1) Interest Rate on Public Debt 30 ILCS 305/2 Local Government Debt Reform Act 30 ILCS 350/1 Illinois Procurement Code 30 ILCS 500/1 Joint Purchasing Act (Governmental) 30 ILCS 525/1 Architectural, Engineering, and Land Surveying Qualifications Based Selection Act 30 ILCS 535/1 & 50 ILCS 510/0.01 Drug Free Workplace Act 30 ILCS 580/1 Revenue Property Tax Code (formerly Revenue Act) 35 ILCS 200/1-1 Estimate of Revenues 35 ILCS 200/18-50 Truth in Taxation Law 35 ILCS 200/18-55 Property Tax Extension Limitation Law (PTELL) 35 ILCS 200/18-185 Fiscal Responsibility Report Card 35 ILCS 200/30-30 Pensions Illinois Municipal Retirement Fund (IMRF) 40 ILCS 5/7-171 Local Government Conflict of Interest (Public Officer Prohibited Activities Act) 50 ILCS 105/3 Public Officers Simultaneous Tenure Act 50 ILCS 110/1 Time Off for Official Meetings Act 50 ILCS 115/1 Serving Our Public 4.0: Standards for Illinois Public Libraries • 47 Local Government Employees Political Rights Act 50 ILCS 135/1 Local Government Wage Increase Transparency Act 50 ILCS 155 Local Records Act 50 ILCS 205/1 (see also 5 ILCS 160/1) Local Government Financial Statement Act 50 ILCS 305/1 (see also 30 ILCS 15/1) Governmental Account Audit Act 50 ILCS 310/1 Illinois Municipal Budget Law 50 ILCS 330/1 Investment of Municipal Funds Act 50 ILCS 340/1 (see also 30 ILCS 235/1) Tax Anticipation Note Act 50 ILCS 420/0.01 Local Government Prompt Payment Act 50 ILCS 505/1 Local Government Professional Services Selection Act (exempted in 720 ILCS 5/33E-13) 50 ILCS 510/0.01 Municipalities Removal of Officer (appointed library board member) 65 ILCS 5/3.1-35-10 Levy and Collection of Taxes 65 ILCS 5/8-3-2 Time for Paying over of Tax Monies 65 ILCS 5/8-3-3 Tax Increment Allocation Redevelopment Act (TIF) 65 ILCS 5/11-74.4-1 Libraries Illinois Local Library Act 75 ILCS 5/1-0.1 Illinois Library System Act 75 ILCS 10/1 Public Library District Act of 1991 75 ILCS 16/1 Nomination of Candidates (Public Library District Act) 75 ILCS 16/30-20 Ownership of Library Building 75 ILCS 16/10-45 & 75 ILCS 16/5-40 Library Records Confidentiality Act 75 ILCS 70/1 Public Health Environmental Barriers Act (Illinois Accessibility Code) 410 ILCS 25/1 Equitable Restrooms Act 410 ILCS 35/1 Smoke Free Illinois Act 410 ILCS 82/1 Public Safety Firearm Concealed Carry Act 430 ILCS 66/1 Notices Notice by Publication Act 715 ILCS 5/1 Newspaper Legal Notice Act 715 ILCS 10/1 Criminal Offenses Theft of (Library Material) 720 ILCS 5/16-0.1 & 720 ILCS 5/16-3 Official Misconduct 720 ILCS 5/33-1 Public Contracts Act (Interference, bid rigging) 720 ILCS 5/33E-1 Civil Liabilities Parental Responsibility Law 740 ILCS 115/1 Right to Breastfeed Act 740 ILCS 137/1 Illinois Wage Assignment Act 740 ILCS 170/1 Civil Immunities Local Government Employee Tort Immunity Act 745 ILCS 10/1-101 Employment Record Disclosure Act 745 ILCS 46/1 Property Right of Publicity Act 765 ILCS 1075/1 Appendices 48 • Serving Our Public 4.0: Standards for Illinois Public Libraries Human Rights Illinois Human Rights Act 775 ILCS 5/1-101 Business Transactions Personal Information Protection Act 815 ILCS 530/5 Employment Illinois Collective Bargaining Successor Employer Act 820 ILSC 10/0.01 Personnel Record Review Act 820 ILCS 40/0.01 Right to Privacy in the Workplace Act 820 ILCS 55/1 Employee Credit Privacy Act 820 ILCS 70/1 Minimum Wage Act 820 ILCS 105/1 Equal Pay Act 820 ILCS 112/1 Wage Payment and Collection Act 820 ILCS 115/1 Prevailing Wage Act 820 ILCS 130/0.01 One Day Rest in Seven Act 820 ILCS 140/3 School Visitation Rights Act 820 ILCS 147 Victims’ Economic Security and Safety Act 820 ILCS 180/1 Workers’ Compensation Act 820 ILCS 305/1 Military Related Acts Family Military Leave Act 820 ILCS 151/1 Military Leave of Absence Act 5 ILCS 325/0.01 Public Employee Armed Services Rights Act 5 ILCS 330/1 Service Member’s Employment Tenure Act 330 ILCS 60/1 Serving Our Public 4.0: Standards for Illinois Public Libraries • 49 Appendix B (Records to Be Retained and Disposed) The Records Management Section of the Illinois State Archives is responsible for assisting state and local government agencies with the disposal of records. In Illinois, no public record may be disposed of without the approval of the appropriate records commission. For more information and forms, go to Illinois State Archives website at www.cyberdriveillinois. com/departments/archives/records_management/home.html. For information about the procedures to dispose of state records call (217) 782-2647. To dispose of local government records call (217) 782-7075. Inquiries can be mailed, faxed, or emailed (via an email form on the website noted above) to the Illinois State Archives: Records Management Section Illinois State Archives Springfield, IL 62756 Fax: (217) 557-1928 Appendices 50 • Serving Our Public 4.0: Standards for Illinois Public Libraries Appendix C (Topics Recommended for Inclusion in Board Bylaws) 1. Official name and location of library 2. Trustees • Method of election or appointment • Length of terms • Duties and responsibilities • Filling a vacancy • Conflict of interest/ethics provision • Removal 3. Officers • Definition • Duties • Nomination and election procedure and meeting • Filling a vacancy • Removal 4. Committees • Standing • Appointment of ad hoc 5. Meetings • Time and place of regular meetings • Method for calling special meeting • Quorum for making decisions • Compliance with the Open Meetings Act • Quorum for board action • Follow a current edition of a standard parliamentary procedure manual 6. Order of business • Roll call • Approval of previous meeting minutes • Correspondence and communications • Officers’ reports • Committee reports • Financial report and approval of expenditures • Library administrator’s report • Unfinished business • New business • Adjournment 7. Minutes • Reflect attendance and actions taken Serving Our Public 4.0: Standards for Illinois Public Libraries • 51 8. Appointment/termination of library administrator 9. Amendments—procedures for repealing, amending, or adding 10. Time frame for review Appendices 52 • Serving Our Public 4.0: Standards for Illinois Public Libraries Appendix D (Topics Recommended for New Trustee Orientation) 1. Mission statement, long-range/strategic plan, technology plan, and all library policies 2. Budget, budget cycle, and way in which the budget is developed, monthly financial reports; levy; and relationship between library and municipality/ies, county, and state library 3. Doyle, Robert P. and Robert N. Knight, eds. Trustee Facts File. 4th ed. Chicago: Illinois Library Association, 2012; or current edition 4. ALA’s Freedom to Read Statement and Library Bill of Rights and its interpretations; collection management; censorship issues and the procedure for addressing a patron’s request for reconsideration of library materials 5. Board bylaws, board library administrator responsibilities, and errors and omissions insurance 6. Board meetings, committee meetings, names and addresses of other trustees, sample agenda, and prior year’s minutes 7. Serving Our Public 4.0: Standards for Illinois Public Libraries, State Library Per Capita Grant, Illinois Public Library Annual Report (IPLAR) 8. Current copy of Illinois Library Laws & Rules (St. Paul, MN: Thompson Reuters), issued periodically by and available from the Illinois Library Association 9. Latest edition of a standard parliamentary procedure manual 10. The value/benefits of membership in professional organizations such as the American Library Association and the Illinois Library Association 11. Illinois Open Meetings Act; Illinois Ethics Act; Freedom of Information Act 12. List of websites for such organizations as American Library Association, Illinois Library Association, and the Public Library Association 13. Diamond, Stewart H. and W. Britt Isaly. Financial Manual for Illinois Public Libraries. Chicago: Illinois Library Association, 2007 Serving Our Public 4.0: Standards for Illinois Public Libraries • 53 Appendix E (Recommended Staffing Levels) FTE per 1,000in addition to base FTE FTE per 1,000in addition to base FTE FTE per 1,000in addition to base FTE FTE per 1,000in addition to base FTE FTE per 1,000in addition to base FTE POPULATION BASE MINIMUM GROWING ESTABLISHED ADVANCED Less than 1,000 .15*.25 .50 .75 1.00 1,000–2,499 1.00 .25 .50 1.00 1.50 2,500–4,999 1.00 .25 .50 1.00 1.00 5,000–9,999 2.00 .25 .50 1.00 1.50 10,000–14,999 4.00 .25 .50 1.00 1.25 15,000–24,999 8.00 .25 .50 .90 1.25 25,000–49,999 18.00 .25 .50 .75 1.00 50,000–74,999 30.00 .25 .50 .75 1.00 75,000–99,999 45.00 .25 .50 .75 1.00 Over 100,000 60.00 .25 .50 .75 1.00 Example 1. The library’s jurisdictional population is 8,500. 2. The library wishes to achieve the “growing” level. 3. The library’s population places it in the 5,000–9,999 population range. The “base” for this range is 2 FTE. 4. The number of additional FTEs needed to reach the “growing” level is .5 per 1,000 population. Multiply 8.5 (the library’s jurisdictional population of 8,500 divided by 1,000) by .5 to get the number of additional FTEs: 4.25. 5. Add this number (4.25 FTE) to the base (2 FTE). To reach the “growing” level, the library will need a staff of 6.25 FTE. Note: The “base” is not a level. It is a number to be used in the calculation. For the purposes of this document, an FTE works 37.5 hours per week exclusive of any meal breaks of a half hour or more but including all other breaks. *The minimum hours a library should be open per week is 15, according to Illinois Administrative Code [23 Ill. Adm. Code 3030.110]; these standards recommend 25 in Chapter 4 (Access). Appendices 54 • Serving Our Public 4.0: Standards for Illinois Public Libraries Appendix F (Topics Recommended for Public Use of the Library Policy) 1. Days and hours of service 2. Borrowing privileges • Eligibility • Fees for nonresidents • Registration • Reciprocal borrowing 3. Circulation • Length of loans • Limits on number of items • Renewals • Reserves • Interlibrary loans • Lost or damaged materials • Fines and fees 4. Access to materials 5. Reference 6. Service to patrons with disabilities 7. Confidentiality of library/patron records 8. Library property • Computers • Bathroom facilities • Furniture • Equipment 9. Use of meeting rooms, exhibit areas, bulletin boards 10. Behavior in the library Serving Our Public 4.0: Standards for Illinois Public Libraries • 55 Appendix G (Recommended Hours of Service by Population) POPULATION MINIMUM GROWING ESTABLISHED ADVANCED Less than 1,000 25 28 32 36 1,000-2,499 28 36 40 48 2,500-4,999 36 40 56 64* 5,000-9,999 48 56 64*72* 10,000-24,999 56 64*68*72** 25,000-49,999 64*68*72**72** 50,000-74,999 72*72**72**75** 75,000-99,999 75**75**75**75** Over 100,000 75**75**75**75** *Open Sunday, September through May **Open Sunday all year Note: Consideration should be given to the convenience of users in establishing hours of operation. Every library should have some evening hours past 5:00 p.m. and some weekend hours including a minimum of four hours on Saturday. Appendices 56 • Serving Our Public 4.0: Standards for Illinois Public Libraries Appendix H (Topics Recommended for Collection Management Policy) 1. Description of community to be served 2. Description of user groups to be served (children, young adults, non-English speaking, adult new reader, audio and visually challenged, etc.) 3. Purpose of the collection 4. Responsibility for collection management 5. Parameters of the collection, including subject areas, formats, etc. 6. Criteria for selection, replacement, and withdrawal 7. Statement that Collection Management Policy will be reviewed every two years (75 ILCS 5/4-7.2) 8. Gifts 9. Provision for user requests 10. Reconsideration of materials 11. Statement on intellectual freedom, adopting the Library Bill of Rights, and other ALA intellectual freedom statements Serving Our Public 4.0: Standards for Illinois Public Libraries • 57 Appendix I (Collection Management Worksheet) Chapter 7 (Collection Management) includes a standard that states: “The library spends a minimum of 8 to 12% of its operating budget on materials for patrons.” This worksheet is provided for library staff to determine how much of the operating budget is actually spent on materials. Enter total costs for each line reflecting library’s fiscal year. The costs will mirror the costs used on IPLAR for prior fiscal year if it is a question on the report. No two libraries are alike and some libraries will have other “special” collections that be added to this checklist or might not have some of the collections listed below, and therefore those collection types should be removed. Materials: Cost: Books (print) $ E-Books Magazines/newspapers (print) Magazines/newspapers (electronic) Audio CDs Audio CDs (downloadable) DVDs DVDs (downloadable/streaming) Electronic Databases (available in-house & remotely) Computer Software Microfilm Local History resources Photographs Video Games Non-Book or Media Automation: Cost: Annual Cost for local automation system (including cataloging/circulation software as well as hardware necessary for operation) $ OCLC Membership costs MARC Records costs Additional consortia cost Virtual reference service Appendices 58 • Serving Our Public 4.0: Standards for Illinois Public Libraries Supplies: Cost: Barcodes for circulating items and for patrons’ cards $ User library cards Processing supplies (example: spine labels, book covers, book table, RF tags, property stamps, etc.) Staffing: Cost: Based on a 40-hour week, determine approximately how many hours staff spend on task and multiply it by pay rate x 52 weeks. (Example: Cataloger— 25 hours per week X $10 X 52=$13,000) $ Collection development/ordering staff Cataloging staff Circulation staff ILL staff Book page or shelver Training for staff Serving Our Public 4.0: Standards for Illinois Public Libraries • 59 Appendix J (New Facility Planning) The construction of a new facility or expansion of an existing facility is a major milestone for any public library. When planning for construction the following guidelines should be followed. 1. Public library construction, expansion, and major renovation projects are planned by a team consisting of the board or members of the board of trustees, the library administrator and key staff, and a registered professional architect, preferably with experience in the design of libraries. A library building consultant may be utilized when there is a lack of library design experience on the design team. 2. The library, unless it is part of a home rule unit of government, must select an architect in compliance with the Local Government Professional Services Selection Act [50 ILCS 510/0.01 et seq.] 3. The library’s attorney should review all contracts related to any construction project. 4. Space planning should be based on a twenty-year population projection (including probable annexation) and desired improvements in services. 5. The facility should provide the maximum possible flexibility for future changes in design, furnishings, and technology. 6. Access to the internet through data/Wi-Fi and power should be available throughout the facility. 7. All construction shall comply with federal, state, and local codes and regulations. 8. All areas of the library are designed to meet the floor-loading standard as defined by applicable codes. (Note that many existing buildings that were not designed as libraries cannot meet this requirement. Consult a building design professional whenever giving consideration to re-purposing any existing building for use as a library.) 9. Natural lighting should be used whenever possible. The availability and efficient use of natural light are an important consideration for both energy efficiency and human well-being. With proper planning, natural lighting can be incorporated into library design. All lighting, whether natural or artificial, should be designed to allow rearrangement of library furnishings. 10. Sustainable (Green) Design: Protecting our environment is only one of many compelling reasons to design and build sustainable buildings. Buildings designed in a sustainable manner can offer increased comfort for the occupants, healthier internal environments, lower energy costs, and can promote increased productivity. Libraries should take advantage of their unique educational role to be leaders in sustainable design. The U.S. Green Building Council (USGBC) provides a method to measure sustainability in the form of the “LEED” (Leadership in Energy and Environmental Design) program, aimed at both quantifying and promoting green design. Another measurement of sustainability is offered by the “Green Globes” program put forth by the Green Building Initiative. Each of these programs provides an objective system of measurement. Objective measurement plays a critical role in the process of designing and building sustainable buildings. 11. Technology and Library Design: Architects need to carefully integrate technology use into all aspects of the infrastructure planning for space, lighting, electrical, and HVAC. Data and power should be available throughout the facility. Appendices 60 • Serving Our Public 4.0: Standards for Illinois Public Libraries 12. Serving Our Public 4.0 and other library design standards can provide a starting point for determining library design goals. It is important to note that in terms of library design, the industry is changing so quickly that published standards should be seen as a point of departure rather than a destination. A design team that is versed in the changing library environment and abreast of current trends and technology is your best asset. Serving Our Public 4.0: Standards for Illinois Public Libraries • 61 Appendix K (Facility Management Checklists) Ongoing Building Maintenance Checklist L The library building should be maintained in a clean and sanitary condition at all times. Cleaning schedule can depend on frequency of use, and other factors. L Elevators should be maintained at least annually, and should comply with applicable codes for safety. L Roofs should be maintained at least twice a year or more frequently if required by the warranty. Additional inspection and maintenance work should be performed after every occasion where a contractor performs work on the roof (e.g., a rooftop chiller is replaced). L The building facade should be inspected once a year. L Parking lot resealing and restriping should be performed every one to three years. L HVAC systems should be inspected and maintained at least twice a year (before summer and winter). L Alarm system should be checked for proper operation at least once a year. L Lighting should be inspected and replaced at least once every three months, unless they are inspected on a regular basis by the building staff. In some cases, defective lights must be replaced immediately. This includes exit lights, parking lot lights, and building exterior lights. L Emergency lighting should be checked once a month. L Sprinkler systems should be inspected as required by code, but at least once per year. L Automatic doors should be inspected, adjusted and lubricated as required by code, but at least once every 6 months. Such doors may require more frequent work depending on traffic. L Plumbing—Toilets, domestic water heater, and faucets: These systems should be maintained at least twice per year, including rodding of drain lines. Many components such as toilets may require maintenance on an as-needed basis. Sump pumps and back-up systems should be checked more frequently. L Landscaping should be maintained weekly during season, and at least twice per year for cleanup, trimming, etc. L Landscaping sprinklers should be checked and maintained twice a year. L Carpet mats should be vacuumed on a regular basis, and shampooed at least once per year. Worn, loose, or torn carpeting should be replaced on an as-needed basis. L Hard surface flooring should receive thorough cleaning and/or polishing once per year. L Window cleaning should be performed at least once per year. Appendices 62 • Serving Our Public 4.0: Standards for Illinois Public Libraries L Parking garages should be inspected and cleaned on an annual basis. Cleaning should include power washing to remove salt and other deposits. L Other unique features, such a fountains, fireplaces, indoor planters, etc. should also be maintained on an as-required basis. L Emergence generators should be checked for proper operation every week, and serviced as required by manufacturer. L Snow removal should be performed on an as-needed basis (either self-performed or contracted). L Egress paths should be checked once a month to ensure they are maintained open and free of obstructions. L Electrical and mechanical rooms should be checked twice per year to ensure they are kept clean and clear of obstructions to reach the equipment. Building Periodic Repair Checklist L Tuck pointing of masonry: On an as-needed basis. L Sealant repairs (window perimeters, masonry joints, etc.): On a three-to-five year interval. L Interior painting and wall coverings: On an as-needed basis. L Exterior painting including steel members that may corrode such as railings, etc.: Typically, once every three to five years. L Wood and trim components: On an as-needed basis. L Exterior and Interior Signage: Evaluate the appropriateness and condition of your signage once a year. L Windows: Replace broken seals broken glass, caulking and glazing as needed. L Parking lot: Perform patching, sidewalk repairs such as mud jacking, curb repairs, etc. as needed. L Landscaping: Inspect trees and sod replacement every one to two years. L Graffiti removal: Perform on an as-needed basis. L Fencing repairs and painting: Perform on an as-needed basis. Painting is typically required every three to five years. L Hardware: Items such as door knobs, locks, etc. should be repaired on an as-needed basis. Serving Our Public 4.0: Standards for Illinois Public Libraries • 63 Capital Project Checklist *Warranties and professional consultation should determine capital project items. L Parking lot reconstruction (not routine sealing) L Re-roofing L Window replacement L HVAC equipment replacement L Lighting replacements and upgrades L Building additions L Interior remodeling (carpeting, walls, furnishings, etc.) L Utility infrastructure including electrical feeds, cabling, fiber optics, generators, IT infrastructure, technology upgrades L Major facade repairs L Major code upgrades Capital Asset Plan Item List *Any item that is not accounted for in library operating budget should be on this list. L Building structure L Site elements such as parking lots, paving, site furnishings and signs L HVAC systems L Plumbing L Elevators L Building envelope including facade, windows, and roofs L Furnishings Environmentally Friendly Components *The best time to upgrade for energy code conformance is when a library does replacement of library systems. L Roof L Mechanical systems L Windows L Library façade repair or replacement L Lighting/LED L Low-flow/water saving Appendices Serving Our Public 4.0: Standards for Illinois Public Libraries • 65 Glossary (including acronyms) 24/7/365 Access to library service(s) 24 hours a day, 7 days a week, 365 days a year. ADA Americans with Disabilities Act. www.ada.gov Adaptive Technologies Adaptive technologies enable disabled persons (visual, hearing, mobility) to utilize products that they would not normally be able to use such as computers, phones, movies, etc. ALA American Library Association. www.ala.org Appropriation Public funds set aside for a specific purpose. An appropriation amount gives the library board of trustees the authority to spend the funds. The appropriation amount includes money that will be spent from all sources—tax levy, state or federal funds, interest, donations and endowments, and other library revenue including but not limited to fines and fees. Audit A systematic examination of the financial records of an organization conducted, as a rule, by an external party to verify the accuracy of and determine conformance to established financial criteria; a written report of such examination. Authentication Authentication is the verification of an individual’s identity. Back Door Referendum The Illinois Compiled Statutes [10 ILCS 5/28-2(f)] defines a back door referendum as the submission of a public question to the voters of a political subdivision, initiated by a petition of voters or residents of such political subdivision, to determine whether an action by the governing body of such subdivision shall be adopted or rejected. Backbone A backbone is a major artery of networked systems. Smaller networks may be attached. Blog A blog is a type of website, typically in journal format, that permits user posts. The posts generally are arranged in chronological order with the most recent post at the top. Boundaries (Library) The library’s legally defined, geographic service area from which the library receives tax support for the provision of library services. Glossary 66 • Serving Our Public 4.0: Standards for Illinois Public Libraries Broadband Broadband is high-speed Internet connectivity ranging from 256kbps (kilobits per second) and higher. Budget A plan for conforming expenditures to income. Bylaws A law, ordinance, or regulation made by a public or private corporation, or an association or unincorporated society, for the regulation of its own local or internal affairs and its dealings with others or for the governance of its members. CARLI Consortium of Academic and Research Libraries in Illinois. www.carli.illinois.edu Cataloging Th preparation of bibliographic records in accordance with specific uniform principles. (See also Classification) CD-ROM Compact Disc Read Only Memory. The compact disc format holds text, graphics, and sound much like an audio CD but with different track formats for data. CD-ROMs hold in excess of 600 MB of data, which is equivalent to about 250,000 pages of text or 20,000 medium- resolution images. An audio CD player cannot play CD-ROMs, but CD-ROM players usually can play audio CDs. C.F.R. Code of Federal Regulations. www.gpoaccess.gov/cfr/index.html Classification Arrangement of bibliographic records by specific numbers and letters in accordance with a systematically predetermined and arranged schedule, generally by subject matter. Two commonly known and used schedules are the Dewey Decimal System and the Library of Congress Classification. (See also Cataloging) Collection Management The continuous review and evaluation of the library’s collection to ensure that the collection is current, relevant, and useful. Conditioned Power Conditioned power is electrical service that is protected from line noise, voltage surges and spikes, brownouts, and blackouts. Conflict of Interest The Public Officers Prohibited Activities Act [50 ILCS 105] delineates areas with which public officers must comply in order to avoid conflicts of interest. Serving Our Public 4.0: Standards for Illinois Public Libraries • 67 Cooperative Collection Development A system for coordinating selection and purchase of materials between two or more libraries in order to avoid unnecessary duplication, complement the collections of participating libraries, and utilize public funds in a responsive manner. Corporate Authority The aggregate body of officers of a municipality vested with the authority in regard to the particular matters referred to by statute. CREW Continuous Review, Evaluation, and Weeding. An ongoing process of evaluating and weeding collections as detailed in Belinda Boon’s The CREW Method: Expanded Guidelines for Collection Evaluation and Weeding for Small and Medium Sized Public Libraries (Texas State Library, 1995). www.tsl.state.tx.us/ld/pubs/crew/index.html Distribution Closet A room containing equipment racks filled with hubs and patch panels for arranging connections. Download The process of transferring a file from a computer on the Internet to your own computer. Things you might download include software, images, email, music, videos, podcasts, etc. EEOC Equal Employment Opportunity Commission. www.eeoc.gov/ E-Rate The Schools and Libraries Program of the Universal Service Fund, commonly known as “E-Rate,” is administered by the Universal Service Administrative Company (USAC) under the direction of the Federal Communications Commission (FCC), and provides discounts to assist most schools and libraries in the United States to obtain affordable telecommunications and Internet access. www.usac.org/sl/ FICA Federal Insurance Contribution Act. FICA is the tax provisions of the Social Security Act, as they appear in the Internal Revenue Code. www.ssa.gov Firewall A firewall is a collection of security measures designed to prevent unauthorized electronic access to a networked computer system. FTE Full-time equivalent; full-time employee. Hardware Hardware is computer components such as the monitor, keyboard, central processing unit (CPU), mouse, etc. Glossary 68 • Serving Our Public 4.0: Standards for Illinois Public Libraries Hub A passive device for splitting LAN signals and distributing them among multiple computers, servers, and other network-attached devices. HVAC Heating Ventilating Air Conditioning. ILA Illinois Library Association. www.ila.org ILCS Illinois Compiled Statutes. www.ilga.gov/legislation/ilcs/ilcs.asp Ill. Comp. Stat. Ann. Illinois Compiled Statutes Annotated. Published by LexisNexis. ILLINET Illinois Library and Information Network. ILLINET INTERLIBRARY LOAN CODE The interlibrary loan code governs resource sharing among ILLINET members. www. cyberdriveillinois.com/departments/ library/libraries/pdfs/illcode.pdf IMRF Illinois Municipal Retirement Fund. IMRF is established under statutes adopted by the Illinois General Assembly and governed by a board of seven trustees who must also be participating members. Many, but not all, Illinois public libraries participate in IMRF. Both employers and employees contribute to IMRF. www.imrf.org Interlibrary Loan Interlibrary loan is the process by which a library requests material from, or supplies material to, another library. The purpose of interlibrary loan is to obtain, upon request of a library user, material not available in the user’s local library. Internet Internet is an international network of computer networks. I-Share I-Share is the online union catalog for CARLI member libraries and is a statewide resource- sharing database. www.vufind.carli.illinois.edu/all/vf/ LAN Local Area Network, or collection of interconnected computers, servers, and hubs within an organization. Multiple LANs linked together form a WAN, or Wide Area Network. LLSAP Local Library System Automation Programs. Each regional library system’s cooperative resource sharing (union catalog, OPAC, interlibrary loan) program for member libraries. Serving Our Public 4.0: Standards for Illinois Public Libraries • 69 MARC Machine Readable Cataloging. The MARC formats are standards for the representation and communication of catalog records in computerized formats. www.loc.gov/marc/ MLS/MLIS Master’s in Library Science degree/Master’s in Library and Information Science degree. Nonresident Fee Cards Nonresidents are persons who reside outside of a tax-supported library’s legal service area and, therefore, are not being assessed a tax for public library service. Public library boards may choose to extend public library services to nonresidents through a nonresident fee. Municipal libraries: 75 ILCS 5/47(12) and Public Library Districts: 75 ILCS 16/30-55.60. OCLC Online Computer Library Center. OCLC is an international cataloging and resource-sharing database. www.oclc.org OPAC Online Public Access Catalog. An OPAC is an online card catalog accessible to the public. Open Captioning Open captioning is on-screen text descriptions that display a video’s dialogue. Open Meetings Act The Open Meetings Act [5 ILCS 120] is an Illinois law that details conduct of meetings for municipal/governmental agencies. OSHA Occupational Safety and Health Administration. OSHA is the main federal agency charged with the enforcement of safety and health legislation. www.osha.gov PLA Public Library Association, a division of the American Library Association. www.pla.org Podcast A podcast is a digital recording made available on the Internet for downloading to a personal audio player, including video as well as audio files. Podcast is derived from a combination of “broadcasting” and “iPod.” Premises Wiring Premises wiring is the communications cabling within a building or individual office/tenant space. Reciprocal Borrowing A form of cooperative agreement between two or more libraries allowing their users onsite circulation/borrowing privileges at another library. Glossary 70 • Serving Our Public 4.0: Standards for Illinois Public Libraries Referendum A referendum is the submission of a proposed public measure or law to the vote of the people for ratification or rejection. Illinois law prescribes the details for submission of public questions. Remote Access Remote access is the ability for a library patron to access via computer various library resources (the library catalog, website, electronic databases, etc.) 24/7/365. Riser (Management) Riser (management) is the connections from the building backbone to separate multiple departments, typically in multistory buildings. Router A router is a special purpose, active switching device that links a LAN to a backbone or links multiple LANs to a WAN. Leading router vendors include Cisco, Nortel, and 3Com. RSS Feeds RSS feeds are a method of describing news or other web content that is available for “feeding” (distribution or syndication) from an online publisher to web users. Server A server is a computer designated as a shared resource on a LAN. Leading server vendors include Gateway, IBM, Compaq, Dell, and Hewlett-Packard. Software Computer programs that operate the computer system itself as well as user programs that enable the creation and manipulation of data. Structured Cabling Structured cabling is a complete system of wiring, connecting devices, and installation standards certified to deliver a specified data-transmission speed over a LAN. System Integrator (SI) Like a general contractor for computer systems, a system integrator (SI) procures and installs all the structured cabling, servers, computers, and software for a LAN. TDD Telecommunications Device for the Deaf. See TTY. TRS Telecommunications Relay Service. With TRS, an operator types what the caller says, and the person being called reads the text on a TTY. In turn, the person being called responds via TTY, and the operator reads the text aloud to the caller. TTY TTY is a text telephone that enables the deaf, hard of hearing, and speech-impaired to communicate via text messaging. A TTY is needed at both conversation points. Serving Our Public 4.0: Standards for Illinois Public Libraries • 71 United for Libraries/ALTAFF Association for Library Trustees, Advocates, Friends and Foundations, a division of the American Library Association. www.ala.org/united/ U.S.C. United States Code. www.gpoaccess.gov/uscode/index.html Virtual Private Network (VPN) A virtual private network is a private network built within a public network. Virtual Reference Virtual reference is a 24/7/365 collaborative web-based reference service among libraries designed to meet users’ reference needs through electronic means (email, chat, instant messaging, etc.). Voice Relay See TRS. WAN Wide Area Network. A WAN is multiple LANs linked together by physical or virtual connections. Website A website is an entire collection of web pages and other information (such as images, sound, and video files, etc.) gathered and made available through what appears to users as a single web server. Each website is usually hosted on the same server (computer) and is maintained by the same individual, group, or organization. Wi-Fi Wireless networking technology. Wiki A wiki is a web page or collection of web pages designed to enable anyone who accesses the wiki to contribute or modify content. Wikipedia Wikipedia is a free, multilingual web-based encyclopedia project operated by the nonprofit Wikimedia Foundation. Its name is a combination the words wiki (a technology for creating collaborative websites) and encyclopedia. Volunteers around the world have collaboratively written Wikipedia’s 30+ million articles, and almost all of its articles can be edited by anyone who can access the Wikipedia website. www.wikipedia.org Wire Management A system of raceways, cable trays, and/or ducts to consolidate and organize cables within and between equipment racks or office furniture. Glossary 33 W. Grand Ave. Suite 401 Chicago, Illinois 60654-6799 312-644-1896 Fax 312-644-1899 www.ila.org